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Whistleblowing Portals

Case IQ Whistleblower Hotline

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Case IQ (formerly i-Sight) · www.caseiq.com

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Read this page as one judge. Each weighs the same scores by what they care about.

The Compliance Officer

Weighted verdict

Runs the internal reporting office of a 600-employee company and answers for every missed statutory clock. Optimizes for case discipline: automated acknowledgment and feedback deadlines, role separation, documentation that survives a regulator. Rejects inbox-with-a-form products that make the deadlines her problem.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Compliance Officer

Reporting channels & reporter experience

How this is scored

The intake side: how a reporter actually submits — web form, anonymous dialog, phone/voice, languages, accessibility — and whether anonymity survives first contact.

0 — A web form that is an email in disguise: no anonymous route, no way to reach the reporter afterwards.

3 — An anonymous form exists but the dialogue ends there — no secured mailbox for follow-up questions, few languages, desktop-only.

5 — Anonymous two-way dialog via a protected mailbox, a usable set of languages, mobile-friendly; voice or phone intake missing or an add-on.

8 — Multiple channels (web, voice message or hotline, QR entry points), broad language coverage with translation support, accessibility considered, and the anonymous dialog is first-class rather than bolted on.

10 — Intake engineered around the frightened reporter: every channel anonymous-capable, dozens of languages, WCAG-conscious, no app install or account required, and the vendor documents how the reporter's identity is kept out of the channel itself.

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The Compliance Officer

Intake is genuinely multi-channel — phone, web, mail and email, with a 24/7 live-answer toll-free hotline in 100+ languages, anonymous reporting switched on by default, and two-way messaging that lets investigators ask follow-ups without unmasking the reporter. We found no public information on accessibility, and beyond a 'three levels of anonymity' claim the vendor does not publicly document how the reporter's identity is kept out of the channel itself, which keeps this off the top band. 1 2 5 6 7

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Case management & deadline discipline

How this is scored

The case worker's side: triage, statutory deadlines (7-day acknowledgment, 3-month feedback), role separation, audit-proof documentation.

0 — Reports land in an inbox; deadlines, roles and history live in a spreadsheet next door.

3 — A case list with status fields, but deadlines are manual, permissions are all-or-nothing, and the record of who did what is thin.

5 — Deadline tracking with reminders for the statutory clocks, case notes and attachments, basic role separation between case handlers; reporting on the caseload is limited.

8 — Automated statutory clocks, conflict-of-interest handling (excluding implicated case handlers), complete tamper-evident case history, retention and deletion rules applied per case, and management reporting.

10 — A case system an external investigator can rely on: enforced workflows, full audit trail, legally aware retention/deletion automation, evidence handling, and statistics that survive a regulator's questions.

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The Compliance Officer

The audit story is strong — timestamped history of every action, jurisdiction-scoped access roles, hotline agents locked out the moment they submit, auto-routing with escalation, and one-click regulator reporting — but the statutory clocks I answer for are nowhere evidenced. I found no public information on automated acknowledgment or feedback deadlines, exclusion of implicated case handlers, or retention and deletion rules applied per case, so for a 600-employee obligated company the deadline discipline would be my problem again. 4 6 7 8 9 10

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Legal compliance alignment

How this is scored

How specifically the product implements EU Directive 2019/1937 and national transpositions (HinSchG et al.) — not whether the marketing mentions them.

0 — Generic feedback software wearing a whistleblowing label; no reference to the legal obligations it claims to satisfy.

3 — The directive is invoked in marketing but the mapping is vague; deadline rules, documentation duties and retention periods are the customer's problem.

5 — The statutory duties are implemented as product features — acknowledgment and feedback clocks, documentation, deletion after the retention period — for at least one national law, with guidance for the rest.

8 — Multiple national transpositions supported with their differing details, legal templates and process guidance maintained by named counsel or documented review, and updates when the law moves.

10 — The product is a legal instrument: per-country rule sets kept current, documented legal review, guidance for edge cases (group-wide channels, external ombudsman setups), and the vendor shows its homework in public.

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The Compliance Officer

The captured pages show GDPR processes and EEA complaint rights, but we found no public information on EU Directive 2019/1937 or any national transposition — no acknowledgment or feedback clocks as product features, no legal templates, no documented review. The laws they do name (HIPAA, PIPEDA, FCPA, UK Bribery Act, Sapin II) belong to their anti-bribery monitoring story, not whistleblower protection law, which leaves this close to a general case tool under a hotline label. 1 3 4 10

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Security & anonymity assurance

How this is scored

Whether the confidentiality promise is engineered and evidenced: encryption, metadata handling, penetration tests, certifications.

0 — Security is a paragraph of adjectives; no certificates, no test reports, no statement on metadata.

3 — TLS and encryption at rest asserted, but nothing audited: no ISO 27001 or equivalent, no published pentest, silence on IP and metadata logging.

5 — A current ISO 27001 (or equivalent) certificate for vendor or hosting, end-to-end encryption of report content claimed with some technical detail, an explicit no-IP-logging statement.

8 — Certified ISMS covering the product, regular third-party penetration tests attested, documented end-to-end encryption architecture, metadata minimization explained, security contact and disclosure policy published.

10 — Assurance a hostile auditor accepts: current certificates with visible scope, recurring pentest summaries public, cryptographic architecture documented, anonymity analysed against the operator itself — the vendor can answer "how would you unmask a reporter?" with "we cannot, and here is why".

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The Compliance Officer

Annual SOC 2 Type II and ISO/IEC 27001:2022 audits are attested by named independent firms, which is more than a paragraph of adjectives, and case data masking is described. But we found no public information on encryption of report content, penetration tests, IP or metadata logging, or how the anonymity levels are engineered — and the privacy policy discloses sharing hashed identifiers with an advertising platform on their sites, which does not reassure me about metadata discipline around the hotline. 1 3 10

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Group & multi-entity capability

How this is scored

Whether one contract can serve a corporate group: separate channels per legal entity, central oversight, ombudsman access, white-labeling.

0 — One company, one channel; a group buys and administers N separate instances.

3 — Multiple channels under one account, but no separation of case access per entity and no consolidated view.

5 — Per-entity channels with separated case handlers and a group-level overview; branding per entity is basic; external counsel access possible.

8 — Real multi-tenant group structure: per-entity channels, languages and branding, delegated administration, external ombudsman roles, group reporting that respects entity boundaries.

10 — Group compliance as architecture: hundreds of entities manageable centrally, per-country legal rule assignment per entity, white-label reporting pages, and access separation strong enough to satisfy each subsidiary's works council.

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The Compliance Officer

Access roles that restrict personal information to appropriate jurisdictions, region-based routing, and deployments at 4,100+ clinics and 90+ countries show this can carry a global footprint with a consolidated dashboard view. We found no public information on per-entity channels, delegated administration, per-entity branding, or external ombudsman and counsel access roles, so I can see group scale but not the entity-boundary architecture a works council would ask about. 4 7 9 10

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European sovereignty

How this is scored

Where reports about people actually live and under whose law — entity, hosting, subprocessors, DPA. In this category the data is by definition the most sensitive a company holds.

0 — Non-EU entity, non-EU-default hosting, no public DPA or subprocessor list — for whistleblowing data.

3 — A DPA exists and an EU region is available on request or on top tiers; subprocessor exposure to US CLOUD Act reach is broad or undocumented.

5 — EU hosting is the default, DPA and subprocessor list published; the vendor or a critical subprocessor is still within non-European jurisdictional reach.

8 — EU entity, EU hosting with named data centers, published subprocessor list free of content-touching non-EU processors, DPA and TOMs public.

10 — Jurisdictionally clean end to end: European ownership, EU-only hosting and subprocessors for report content and metadata, on-premises or sovereign-cloud options, and the whole chain documented publicly.

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The Compliance Officer

The vendor is a Canadian entity — Customer Expressions Corp. doing business as Case IQ, registered in Ottawa — and we found no public information on data residency, an EU hosting option, a published DPA, or a subprocessor list covering report data; the only subprocessors the pages name are site analytics and advertising platforms. For the most sensitive data a company holds, non-European by default with nothing documented to offset it puts this at the bottom of the scale. 3 9 10

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Pricing transparency not rated — the vendor publishes no price

How this is scored

Whether an obligated company can compute the real invoice — per entity, per employee band, per year — from public pages alone.

0 — No public prices at all; every tier is a sales conversation.

3 — An entry price exists, but the tiers most obligated companies need are unpriced, or the maths is obscured by employee bands, per-report fees or mandatory setup charges.

5 — Most tiers carry real numbers with billing period and VAT treatment stated, but at least one commonly needed capability — extra entities, extra languages, phone intake — hides in an unpriced add-on.

8 — Every tier priced publicly with employee-band boundaries, entity rules and setup fees stated; only genuine corporate-group contracts are custom.

10 — Complete price computability: every tier, band, add-on and renewal rule public, so the invoice for a 60-employee company and a 5-entity group is a two-minute exercise.

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The Compliance Officer

We found no public prices at all — every tier is a sales conversation — so I cannot compute a year's invoice for a 600-employee company from the vendor's own pages. The only cost-related fact published is that hotline agents and external reporter accounts do not count towards user account limits, which shapes the math but produces no figure. 6

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European sovereignty — proven facts

0 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined ⚠ unverified — uncited Report an error
Subprocessors Not determined ⚠ unverified — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (10)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.caseiq.com Checked 15 Sep 2026 Details →
  2. 2 Whistleblower hotline product page www.caseiq.com Checked 15 Sep 2026 Details →
  3. 3 Privacy policy www.caseiq.com Checked 15 Sep 2026 Details →
  4. 4 Security / trust page www.caseiq.com Checked 30 Sep 2026 Details →
  5. 5 Reporting channels & reporter experience — found from sitemap help.caseiq.com Checked 1 Oct 2026 Details →
  6. 6 Reporting channels & reporter experience — found from sitemap help.caseiq.com Checked 1 Oct 2026 Details →
  7. 7 Case management & deadline discipline — found from sitemap www.caseiq.com Checked 1 Oct 2026 Details →
  8. 8 Case management & deadline discipline — found from sitemap help.caseiq.com Checked 1 Oct 2026 Details →
  9. 9 Legal compliance alignment — found from sitemap www.caseiq.com Checked 1 Oct 2026 Details →
  10. 10 Security & anonymity assurance — found from sitemap www.caseiq.com Checked 1 Oct 2026 Details →