Reporting channels & reporter experience
How this is scored
The intake side: how a reporter actually submits — web form, anonymous dialog, phone/voice, languages, accessibility — and whether anonymity survives first contact.
0 — A web form that is an email in disguise: no anonymous route, no way to reach the reporter afterwards.
3 — An anonymous form exists but the dialogue ends there — no secured mailbox for follow-up questions, few languages, desktop-only.
5 — Anonymous two-way dialog via a protected mailbox, a usable set of languages, mobile-friendly; voice or phone intake missing or an add-on.
8 — Multiple channels (web, voice message or hotline, QR entry points), broad language coverage with translation support, accessibility considered, and the anonymous dialog is first-class rather than bolted on.
10 — Intake engineered around the frightened reporter: every channel anonymous-capable, dozens of languages, WCAG-conscious, no app install or account required, and the vendor documents how the reporter's identity is kept out of the channel itself.
The SME Operator
Anonymous two-way dialog is genuinely first-class: the reporter gets generated login credentials after submitting and can keep messaging, uploading files and even file new reports anonymously, with 24-30 languages and automatic AI translation. But phone intake is a 49€/month add-on and email a 29€/month add-on, and the evidence says nothing about accessibility or app-free mobile design — that lands it between the anchors, dialog strong, channels paywalled. 2 3 5