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Whistleblowing Portals

NAVEX One EthicsPoint

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 1 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by NAVEX Global, Inc. · www.navex.com

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Read this page as one judge. Each weighs the same scores by what they care about.

The Group Counsel

Weighted verdict

Rolls one system out to 25 subsidiaries in a dozen countries. Optimizes for per-entity channels with real access separation, per-country legal rule sets, external ombudsman roles and group reporting that respects entity boundaries. Rejects one-channel products multiplied by twenty-five contracts.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Group Counsel

Reporting channels & reporter experience

How this is scored

The intake side: how a reporter actually submits — web form, anonymous dialog, phone/voice, languages, accessibility — and whether anonymity survives first contact.

0 — A web form that is an email in disguise: no anonymous route, no way to reach the reporter afterwards.

3 — An anonymous form exists but the dialogue ends there — no secured mailbox for follow-up questions, few languages, desktop-only.

5 — Anonymous two-way dialog via a protected mailbox, a usable set of languages, mobile-friendly; voice or phone intake missing or an add-on.

8 — Multiple channels (web, voice message or hotline, QR entry points), broad language coverage with translation support, accessibility considered, and the anonymous dialog is first-class rather than bolted on.

10 — Intake engineered around the frightened reporter: every channel anonymous-capable, dozens of languages, WCAG-conscious, no app install or account required, and the vendor documents how the reporter's identity is kept out of the channel itself.

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The Group Counsel

Web, mobile and 24/7 phone intake, anonymous by default across channels, 60+ languages with machine translation for reports and follow-ups, and two-way dialogue — that is the intake footprint my subsidiaries' workforces need. It stops short of the top anchor because nothing addresses accessibility, QR or low-friction entry, and no documentation explains how the reporter's identity is kept out of the channel itself. 4 2 3

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Case management & deadline discipline

How this is scored

The case worker's side: triage, statutory deadlines (7-day acknowledgment, 3-month feedback), role separation, audit-proof documentation.

0 — Reports land in an inbox; deadlines, roles and history live in a spreadsheet next door.

3 — A case list with status fields, but deadlines are manual, permissions are all-or-nothing, and the record of who did what is thin.

5 — Deadline tracking with reminders for the statutory clocks, case notes and attachments, basic role separation between case handlers; reporting on the caseload is limited.

8 — Automated statutory clocks, conflict-of-interest handling (excluding implicated case handlers), complete tamper-evident case history, retention and deletion rules applied per case, and management reporting.

10 — A case system an external investigator can rely on: enforced workflows, full audit trail, legally aware retention/deletion automation, evidence handling, and statistics that survive a regulator's questions.

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The Group Counsel

Implicated-party screening that blocks access, complete auditable case history with per-user view/edit logging, and audit- and board-ready reporting (Power BI) are all evidenced. But the statutory machinery is absent: no 7-day acknowledgment or 3-month feedback clock anywhere in the evidence, and retention is whatever the business customer directs rather than legally aware automation — so it sits below the anchor it almost reaches. 2 3 5

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Legal compliance alignment

How this is scored

How specifically the product implements EU Directive 2019/1937 and national transpositions (HinSchG et al.) — not whether the marketing mentions them.

0 — Generic feedback software wearing a whistleblowing label; no reference to the legal obligations it claims to satisfy.

3 — The directive is invoked in marketing but the mapping is vague; deadline rules, documentation duties and retention periods are the customer's problem.

5 — The statutory duties are implemented as product features — acknowledgment and feedback clocks, documentation, deletion after the retention period — for at least one national law, with guidance for the rest.

8 — Multiple national transpositions supported with their differing details, legal templates and process guidance maintained by named counsel or documented review, and updates when the law moves.

10 — The product is a legal instrument: per-country rule sets kept current, documented legal review, guidance for edge cases (group-wide channels, external ombudsman setups), and the vendor shows its homework in public.

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The Group Counsel

The directive exists here only as marketing vocabulary — 'Confidently meet whistleblowing requirements like the EU Whistleblowing Directive and SOX' — with no national transposition named (HinSchG et al. nowhere), no deadline features, no legal templates and no counsel review. WhistleB's 'alignment with the EU Whistleblowing Directive and national legislation' is the same vagueness in regional packaging, and retention duties are explicitly the customer's problem. 4 2 3 5

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Security & anonymity assurance

How this is scored

Whether the confidentiality promise is engineered and evidenced: encryption, metadata handling, penetration tests, certifications.

0 — Security is a paragraph of adjectives; no certificates, no test reports, no statement on metadata.

3 — TLS and encryption at rest asserted, but nothing audited: no ISO 27001 or equivalent, no published pentest, silence on IP and metadata logging.

5 — A current ISO 27001 (or equivalent) certificate for vendor or hosting, end-to-end encryption of report content claimed with some technical detail, an explicit no-IP-logging statement.

8 — Certified ISMS covering the product, regular third-party penetration tests attested, documented end-to-end encryption architecture, metadata minimization explained, security contact and disclosure policy published.

10 — Assurance a hostile auditor accepts: current certificates with visible scope, recurring pentest summaries public, cryptographic architecture documented, anonymity analysed against the operator itself — the vendor can answer "how would you unmask a reporter?" with "we cannot, and here is why".

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The Group Counsel

Encryption, MFA and role-based permissions are asserted, but nothing is audited — no ISO 27001, no pentest, no statement on IP logging. Worse than silence: the privacy statement admits cookies, beacons, tags and scripts collect personal information inside the Application, with targeted-advertising cookies governed by a preference tool — a whistleblowing channel that tracks sessions in its own app is an anonymity problem, not just a gap. 4 3 5

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Group & multi-entity capability

How this is scored

Whether one contract can serve a corporate group: separate channels per legal entity, central oversight, ombudsman access, white-labeling.

0 — One company, one channel; a group buys and administers N separate instances.

3 — Multiple channels under one account, but no separation of case access per entity and no consolidated view.

5 — Per-entity channels with separated case handlers and a group-level overview; branding per entity is basic; external counsel access possible.

8 — Real multi-tenant group structure: per-entity channels, languages and branding, delegated administration, external ombudsman roles, group reporting that respects entity boundaries.

10 — Group compliance as architecture: hundreds of entities manageable centrally, per-country legal rule assignment per entity, white-label reporting pages, and access separation strong enough to satisfy each subsidiary's works council.

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The Group Counsel

This is the make-or-break for a 25-subsidiary rollout, and the evidence is silent on per-entity channels, delegated administration, external ombudsman roles and group reporting that respects entity boundaries — nothing beyond 'enterprise organizations meeting multinational regulatory requirements'. 'Up to two custom workflows' for teams, departments or regions plus 'global collaboration' and a central dashboard is single-tenant phrasing, not a multi-tenant group structure. 2 3

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European sovereignty

How this is scored

Where reports about people actually live and under whose law — entity, hosting, subprocessors, DPA. In this category the data is by definition the most sensitive a company holds.

0 — Non-EU entity, non-EU-default hosting, no public DPA or subprocessor list — for whistleblowing data.

3 — A DPA exists and an EU region is available on request or on top tiers; subprocessor exposure to US CLOUD Act reach is broad or undocumented.

5 — EU hosting is the default, DPA and subprocessor list published; the vendor or a critical subprocessor is still within non-European jurisdictional reach.

8 — EU entity, EU hosting with named data centers, published subprocessor list free of content-touching non-EU processors, DPA and TOMs public.

10 — Jurisdictionally clean end to end: European ownership, EU-only hosting and subprocessors for report content and metadata, on-premises or sovereign-cloud options, and the whole chain documented publicly.

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The Group Counsel

The vendor is a US entity (NAVEX Global, Inc., Lake Oswego, Oregon, BC Partners-backed), and the only EU-hosting claim — 'Data is stored in the EU', GDPR-first architecture — attaches to the acquired WhistleB sibling, not to the flagship. No public DPA or subprocessor list is in evidence, and the application runs targeted-advertising cookies; for the most sensitive data a group holds, that is anchor-zero territory with one sibling-product credit. 4 5

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Pricing transparency not rated — the vendor publishes no price

How this is scored

Whether an obligated company can compute the real invoice — per entity, per employee band, per year — from public pages alone.

0 — No public prices at all; every tier is a sales conversation.

3 — An entry price exists, but the tiers most obligated companies need are unpriced, or the maths is obscured by employee bands, per-report fees or mandatory setup charges.

5 — Most tiers carry real numbers with billing period and VAT treatment stated, but at least one commonly needed capability — extra entities, extra languages, phone intake — hides in an unpriced add-on.

8 — Every tier priced publicly with employee-band boundaries, entity rules and setup fees stated; only genuine corporate-group contracts are custom.

10 — Complete price computability: every tier, band, add-on and renewal rule public, so the invoice for a 60-employee company and a 5-entity group is a two-minute exercise.

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The Group Counsel

There is not a single number in the evidence: three named solutions with 'fast, affordable' positioning and sales-led Professional Services, and every tier routed to a conversation. Neither a 60-employee subsidiary nor my 25-entity group could compute one line of the invoice from public pages. 2 3

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European sovereignty — proven facts

1 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined ⚠ unverified — uncited Report an error
Data residency Not determined ⚠ unverified — uncited Report an error
Subprocessors Not determined ⚠ unverified — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (16)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.navex.com Checked 16 Sep 2026 +1 earlier capture: 11 Sep 2026 Details →
  2. 2 Whistleblowing solutions overview www.navex.com Checked 16 Sep 2026 +1 earlier capture: 23 Aug 2026 Details →
  3. 3 EthicsPoint product page www.navex.com Checked 16 Sep 2026 +1 earlier capture: 23 Aug 2026 Details →
  4. 4 WhistleB (EU product) page www.navex.com Checked 16 Sep 2026 Details →
  5. 5 Privacy statement www.navex.com Checked 16 Sep 2026 +1 earlier capture: 23 Aug 2026 Details →
  6. 6 Terms of service www.navex.com Checked 30 Sep 2026 Details →
  7. 7 Reporting channels & reporter experience — found from sitemap www.navex.com Checked 1 Oct 2026 Details →
  8. 8 Reporting channels & reporter experience — found from sitemap www.navex.com Checked 1 Oct 2026 Details →
  9. 9 Case management & deadline discipline — found from sitemap www.navex.com Checked 1 Oct 2026 Details →
  10. 10 Case management & deadline discipline — found from sitemap support.navex.com Checked 1 Oct 2026 Details →
  11. 11 Legal compliance alignment — found from sitemap www.navex.com Checked 1 Oct 2026 Details →
  12. 12 Legal compliance alignment — found from sitemap www.navex.com Checked 1 Oct 2026 Details →
  13. 13 Security & anonymity assurance — found from sitemap www.navex.com Checked 1 Oct 2026 Details →
  14. 14 Security & anonymity assurance — found from sitemap www.navex.com Checked 1 Oct 2026 Details →
  15. 15 Group & multi-entity capability — found from sitemap www.navex.com Checked 1 Oct 2026 Details →
  16. 16 Group & multi-entity capability — found from sitemap www.navex.com Checked 1 Oct 2026 Details →