Reporting channels & reporter experience
How this is scored
The intake side: how a reporter actually submits — web form, anonymous dialog, phone/voice, languages, accessibility — and whether anonymity survives first contact.
0 — A web form that is an email in disguise: no anonymous route, no way to reach the reporter afterwards.
3 — An anonymous form exists but the dialogue ends there — no secured mailbox for follow-up questions, few languages, desktop-only.
5 — Anonymous two-way dialog via a protected mailbox, a usable set of languages, mobile-friendly; voice or phone intake missing or an add-on.
8 — Multiple channels (web, voice message or hotline, QR entry points), broad language coverage with translation support, accessibility considered, and the anonymous dialog is first-class rather than bolted on.
10 — Intake engineered around the frightened reporter: every channel anonymous-capable, dozens of languages, WCAG-conscious, no app install or account required, and the vendor documents how the reporter's identity is kept out of the channel itself.
The Security Auditor
Web, phone, mobile and walk-up intake are all claimed as anonymous and multilingual, with a case-reference number letting reporters return and reply, 40+ languages with AI translation, and mobile-first intake forms. We found no public information on accessibility or on how the reporter's identity is kept out of the channel itself, and whether a live agent answers the phone appears only as an unanswered FAQ question. Solid multi-channel intake, one notch below the top for the unexplained anonymity mechanics. 2 3 4