Reporting channels & reporter experience
How this is scored
The intake side: how a reporter actually submits — web form, anonymous dialog, phone/voice, languages, accessibility — and whether anonymity survives first contact.
0 — A web form that is an email in disguise: no anonymous route, no way to reach the reporter afterwards.
3 — An anonymous form exists but the dialogue ends there — no secured mailbox for follow-up questions, few languages, desktop-only.
5 — Anonymous two-way dialog via a protected mailbox, a usable set of languages, mobile-friendly; voice or phone intake missing or an add-on.
8 — Multiple channels (web, voice message or hotline, QR entry points), broad language coverage with translation support, accessibility considered, and the anonymous dialog is first-class rather than bolted on.
10 — Intake engineered around the frightened reporter: every channel anonymous-capable, dozens of languages, WCAG-conscious, no app install or account required, and the vendor documents how the reporter's identity is kept out of the channel itself.
The Group Counsel
Anonymous two-way conversation sits at the centre of the platform, email-less registration supports anonymity, and there is a staffed external speak-up phone line whose agents 'have usually held previous roles as Freedom to Speak Up Guardians in the NHS' — but that line is available 08:30 – 17:30 GMT weekdays, which serves a UK estate rather than a group in a dozen countries. The pages say the app can be translated yet give no language breadth, and I found no public information on accessibility, QR-style entry points, or how reporter identity is kept out of the channel itself. 1 2 4