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Workflow Management

Make

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Make s.r.o. · www.make.com

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Make: AI-assisted analysis on whats-best.ai Make: AI-assisted analysis on whats-best.ai (dark)

Add ?theme=dark to the image address for dark backgrounds. The badge shows the category and the month of the latest evaluation, and EU-Made where that is the product’s provenance. It never shows a score.

Make at a glance

Vendor
Make s.r.o.
Headquarters
Not stated on the vendor’s pages as of 3 Nov 2026
Data hosting
Not stated on the vendor’s pages as of 3 Nov 2026
Free plan
Yes, per the vendor’s own page source, captured 3 Nov 2026
Panel verdict
The AI panel rates Make 2/5, the mean of 6 judges. Make, a workflow-management product, earns its highest scores on integrations and connectors, 6 to 8: a SAP ECC agent with 35 purchase, material and sales-order actions maintained by Make itself, an Enterprise-only on-premises agent for Windows Server, Debian, Ubuntu, Fedora and Red Hat, and over a thousand external services. how scores are made
As of
Vendor pages captured 3 Nov 2026; evaluated by the panel 4 Nov 2026. all sources

Make alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The Skeptic

Weighted verdict

Knows that "7,000 integrations" counts connectors nobody maintains, that "unlimited workflows" says nothing about the tasks each run consumes, and that "no-code" ends at the first API without a connector. Reads for what counts as a task, how long failed runs are kept, which model an "AI agent" step sends data to, and whether the workflows can leave the platform at all.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Skeptic

Panel median The Skeptic This judge’s scores over the panel median. Each label opens its reasoning below.
Scores per criterion, in stars out of 5
Criterion Panel median The Skeptic
Process design, forms & approvals 2 of 5 1.5 of 5
Connectors, API & on-premise reach 3.5 of 5 3.5 of 5
Execution, error handling & monitoring 2 of 5 1.5 of 5
Governance, credentials & audit trail 3 of 5 2.5 of 5
Hosting options & portability 1 of 5 1.5 of 5

Process design, forms & approvals

How this is scored

Modelling the process people take part in: a visual designer or BPMN, forms, approval steps with roles and substitutes, deadlines and escalation, and versioning of a process that is already running — judged on whether a business owner can change a process without breaking the instances in flight.

0 — No human steps at all: neither forms nor approval steps, only machine-to-machine automation.

3 — A visual builder with branching and a simple approval or form step.

5 — A visual designer with conditions and parallel paths, forms and approval steps assigned to roles or groups, and deadlines or reminders for open tasks.

8 — BPMN 2.0 modelling or an equivalent documented notation, versions of a process kept with running instances on their original version, substitutes and escalation chains, multi-stage approvals with four-eyes rules, forms in German with validation and file upload, a task inbox for participants, and a test or simulation mode before publishing.

10 — The process is a governed asset: version history with diff and rollback, migration of running instances to a new version documented, process analytics on cycle time and bottlenecks per step, and the design documented well enough that a business team can maintain it without the vendor.

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The Skeptic

A drag-and-drop visual builder is shown, and the time-off template routes requests to a manager approval sent via email, Slack or Teams with an approve/decline link — a simple approval step farmed out to external channels rather than a managed task inbox. The lead template shows conditional fallback logic. We found no public information on forms with validation, role-assigned approvals with substitutes, deadlines and escalation, or versioning of a process that is already running. 1 3 4 6

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Connectors, API & on-premise reach

How this is scored

Reaching the systems a European company actually runs: maintained connectors judged by name rather than count, a generic HTTP and webhook step, custom connectors, and a way to reach systems behind the firewall without opening it.

0 — No connectors beyond email, and no API or webhook step.

3 — A catalogue of connectors to common SaaS tools, or webhooks and an HTTP step to call other systems.

5 — Named connectors with their triggers and actions documented, including Microsoft 365 or Google Workspace, a generic HTTP/REST step with inbound webhooks, and an API to start or query workflows.

8 — Connectors to an ERP or accounting system common in DACH (e.g. SAP, DATEV, Microsoft Dynamics), custom connectors buildable from an OpenAPI description or code, an on-premise agent or self-hosted runner reaching internal databases and file shares, SOAP and database steps, and connector maintenance ownership (vendor, partner or community) stated.

10 — Integration is engineered: a versioned public API with a deprecation policy, connector changelogs, rate limits per connector published, event-driven triggers rather than polling where the source allows it, and the vendor maintaining the German-market connectors (DATEV, SAP, ELO or d.velop) itself.

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The Skeptic

The SAP ECC agent is a named, Make-maintained connector with 35 documented purchasing and materials actions, and an Enterprise-only on-prem agent with Windows Server and Linux installers reaches internal ERP databases behind the firewall; custom JavaScript or Python steps fill gaps. The thousand-app catalogue mixes ownership models — the WordPress webhook app is "developed, supported and maintained by community users" — so the count says little about maintenance. We found no public information on documented Microsoft 365 or Google Workspace connectors, a generic HTTP step, SOAP or database steps, or a public API to start and query workflows. 1 5 6 11 12

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Execution, error handling & monitoring

How this is scored

What happens when a step fails at 3 a.m.: retries, error paths, alerting, an execution history someone can search, limits on runtime and throughput, and a status page that admits incidents.

0 — Nothing runs unattended: the product executes no automated workflows whose runs could fail or be monitored.

3 — Failed runs marked with a notification, and a history of recent executions.

5 — Automatic retries or an error path, an execution log with input and output per step, failure alerts by email or chat, and runtime or rate limits documented.

8 — Configurable retries with back-off and replay of a failed run from the failing step, queueing and concurrency controls, execution history retention stated per plan, monitoring exportable to the customer's own tools, and a public status page with incident history and an uptime commitment.

10 — Operations are designed for production: an SLA with service credits, horizontal scaling or high-availability setup documented for self-hosted installs, dead-letter handling, end-to-end tracing across workflows, and post-incident reports published.

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The Skeptic

Execution log data is kept 30 days by default with an extended period on the Enterprise plan, the cluster spans two zones, and help pages titled on automatic retry of incomplete executions and on error handling were captured — but without confirmable detail on retries, back-off, alerting or replay. We found no public information on failure alerts, runtime or rate limits, or a status page with incident history. 1 2 7 8

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Governance, credentials & audit trail

How this is scored

Keeping automation from becoming shadow IT: roles and permissions, SSO, where connection credentials are stored, separate environments with controlled publishing, an audit trail of changes and approvals, and what the execution log retains of the payload. An approval record is also a record of employees' behaviour (BetrVG § 87 (1) 6), so what the trail captures matters to a works council.

0 — No user management: one account per person or one shared login, with no team workspace.

3 — Admin and member roles with shared team folders or workspaces.

5 — Role-based permissions per workflow or folder, SSO via SAML or OIDC, credentials stored encrypted and usable without being revealed, and an audit log of workflow changes.

8 — Separate development, test and production environments with a publishing approval, SCIM provisioning, external secret stores supported, payload redaction or logging off per workflow, configurable execution data retention, and the audit trail exportable — with the fields it records about users described.

10 — Governance a works council and an auditor can both sign off: field-level masking of personal data in logs, delegated administration per department, a central inventory of every workflow and connection with its owner, certifications published (ISO 27001 or SOC 2), and documentation of what the platform records about individual users.

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The Skeptic

Audit logs with twelve-month retention and filters for events, periods, users and teams exist — Enterprise plan only, and visible to organization owners, admins and team admins. Credential requests collect third-party connection credentials through secure links while the recipient keeps the right to revoke, reauthorize or edit, and Enterprise customers can use their own SSO implementation. We found no public information on separate environments with a publishing approval, SCIM provisioning, external secret stores, payload redaction or export of the audit trail. 1 2 9 10

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Hosting options & portability

How this is scored

Where the engine runs and whether the workflows can leave: cloud regions, self-hosted or on-premise editions, the licence of the engine, and export of workflow definitions in a format another tool or a later version can read.

0 — Workflows cannot be exported in any form and live only in the vendor's cloud.

3 — Cloud hosting with the region named, and workflows exportable as a file the same product can import.

5 — An EU cloud region available, workflow definitions exportable as documented JSON or BPMN 2.0, and an API to read definitions and execution history.

8 — A self-hosted or on-premise edition with its system requirements documented, workflow definitions versionable in Git, the engine's licence published, and a documented migration path between cloud and self-hosted in both directions.

10 — The customer owns its automation: an open-source or source-available engine, definitions in an open standard executable elsewhere, air-gapped installation supported, and a stated exit process that hands back definitions, credentials metadata and execution history in documented formats.

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The Skeptic

The engine runs in the vendor's cloud on Amazon AWS across two zones reachable only over VPN; the captured pages do not name a region. The Enterprise-only on-prem agent, with installers for Debian, Ubuntu, Fedora, Red Hat and Windows Server, bridges into private networks, but the workflows still execute on the vendor's infrastructure. We found no public information on exporting workflow definitions in a documented format, Git versioning, the engine's licence or a self-hosted edition. 2 11 12

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European sovereignty

How this is scored

Who the contracting entity is, where workflows execute and where execution logs with their payload copies are stored, and who the subprocessors are — including the AI model providers behind any AI steps. Independently sourced by the sovereignty pipeline. A self-hosted edition counts only for the data that actually stays on the customer's servers.

0 — Proven non-EU throughout: non-EU vendor and contracting entity, execution outside the EU, and no data processing agreement offered.

3 — A privacy policy and a data processing agreement exist, while an EU contracting entity and EU execution are not shown, or an EU region is an option under a non-EU contracting entity.

5 — EU execution and log storage stated (as standard or selectable) and an EU contracting entity or EU representative, with a data processing agreement; parts of the chain such as AI steps, support access or telemetry may run outside the EU.

8 — EU execution on named infrastructure, EU contracting entity, subprocessor list published with locations including AI providers, a DPA covering execution payloads, and a self-hosted option that sends no workflow data to the vendor.

10 — Sovereign end to end and evidenced: European ownership, entity, hosting and every subprocessor, AI steps runnable on European or self-hosted models, certification published, and a self-hosted edition that works without any call home.

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The Skeptic not rated — no public information

We found no public information on where workflows execute and where execution logs with their payloads are stored, the contracting entity's jurisdiction, subprocessors including any AI model providers behind the AI agent steps, or a data processing agreement; the captured pages show only a general GDPR compliance claim, hosting on Amazon AWS, and a copyright held by Celonis, Inc. Every sovereignty dimension is recorded as unknown, so we make no positive claim here. 2 5 6

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Pricing transparency not rated — the vendor publishes no price

How this is scored

Whether a buyer can compute the monthly cost of their own processes from public pages alone: what the billing unit is (task, operation, execution, run, user or flow) and what counts as one, the allowance per tier, overage prices, and the cost of premium connectors, self-hosting, environments and AI steps.

0 — No public prices at all; every tier is a sales conversation.

3 — A public "from" price or one tier priced, with the rest on request.

5 — Prices public for each tier with the billing period, the billing unit named and the allowance per tier given.

8 — Every tier priced publicly with its unit defined (what counts as one task or execution), allowance and limits, overage priced per unit, premium connector and add-on prices listed, self-hosted licensing stated, minimum term and VAT treatment given.

10 — Complete price computability: the monthly cost derivable for a given number of workflows, runs and steps per run, with a published calculator or worked examples, every add-on and overage on a public page, and the effect of loops and retries on the count explained.

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The Skeptic

The only public price on the captured pages is zero: a free plan with no time limit and no credit card required, plus a free trial. We found no public information on prices for any paid tier — the Enterprise plan is activated through a sign-up — nor on the billing unit, what counts as one task or execution, allowances or overages. 1 3 5 6

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European sovereignty — proven facts

0 of 6 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Hosting location Not determined — uncited Report an error
Hosting options Not determined — uncited Report an error
Open source Not determined — uncited Report an error
Data processing agreement Not determined — uncited Report an error
Transfer impact assessment Not determined — uncited Report an error

Questions about Make

Is Make European?

Not determined: the vendor’s pages as captured do not say where Make is based.

Where does Make store data?

Not stated on the vendor’s pages as of 3 Nov 2026.

Does Make have a free plan?

Yes. Make has a free plan, per the vendor’s page captured 3 Nov 2026.

What are the best alternatives to Make?

As of 4 Nov 2026, the panel rates n8n (3.5/5), Frends (3/5) and Appian (3/5) highest among the other 22 Workflow Management products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is n8n (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Make alternatives.

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (12)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor page www.make.com Checked 3 Nov 2026 Details →
  2. 2 Security / trust page — found from the homepage www.make.com Checked 3 Nov 2026 Details →
  3. 3 Process design, forms & approvals — found from sitemap www.make.com Checked 3 Nov 2026 Details →
  4. 4 Process design, forms & approvals — found from sitemap www.make.com Checked 3 Nov 2026 Details →
  5. 5 Connectors, API & on-premise reach — found from sitemap make.com Checked 3 Nov 2026 Details →
  6. 6 Connectors, API & on-premise reach — found from sitemap make.com Checked 3 Nov 2026 Details →
  7. 7 Execution, error handling & monitoring — found from sitemap help.make.com Checked 3 Nov 2026 Details →
  8. 8 Execution, error handling & monitoring — found from sitemap help.make.com Checked 3 Nov 2026 Details →
  9. 9 Governance, credentials & audit trail — found from sitemap help.make.com Checked 3 Nov 2026 Details →
  10. 10 Governance, credentials & audit trail — found from sitemap help.make.com Checked 3 Nov 2026 Details →
  11. 11 Hosting options & portability — found from sitemap help.make.com Checked 3 Nov 2026 Details →
  12. 12 Hosting options & portability — found from sitemap www.make.com Checked 3 Nov 2026 Details →