Engagement & community inbox — found from sitemap — Buffer

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Facts read from this source

• Linkedin pages realtime Report an error

  “LinkedIn pages use a real-time system to send new comments to Buffer shortly after they're posted. Most comments appear in Buffer within 1 to 2 minutes, depending on how quickly LinkedIn delivers them.”

• Linkedin profiles polling Report an error

  “LinkedIn profiles don't support real-time updates. Instead, Buffer checks for new comments about every 6 hours.”

• Linkedin privacy authors Report an error

  “This happens when the commenter has LinkedIn privacy settings enabled that prevent apps like Buffer from accessing their profile information unless they've explicitly granted permission. This is expected behavior on LinkedIn's side.”

• Linkedin media not sent Report an error

  “LinkedIn doesn't send images or videos along with comments or mentions, so that media won't show up on LinkedIn items in Community.”

• Bluesky realtime Report an error

  “Bluesky uses a real-time system to send new comments to Buffer shortly after they're posted. Most Bluesky comments appear in Buffer within a few seconds to two minutes.”

• Bluesky buffer posts only Report an error

  “Due to Bluesky's API limits, Buffer can only pull in comments on posts published through Buffer.”

• Twitter backfill paid Report an error

  “If you're on a paid plan, Buffer automatically backfills comments on your X (formerly Twitter) posts from the past 30 days when you connect or refresh your channel in Community. Free plan users will only see comments from new posts going forward.”

• Twitter reply limit unverified Report an error

  “Customers with an unverified X/Twitter account are limited to 200 replies per day.”

• Twitter no reply suggestions Report an error

  “Reply suggestions aren't supported for X/Twitter. Due to limitations in X's API, smart reply options aren't available for this platform.”

• Gbp reply from community Report an error

  “You can reply to customer reviews directly from Community, and your response publishes to your Google Business Profile.”

• Gbp reply suggestions Report an error

  “When a review includes a star rating, Buffer offers reply suggestions to help you craft a response quickly.”

• Gbp review latency Report an error

  “Buffer uses a real-time integration with Google's API to pull new reviews into Community. Most reviews appear shortly after publication, though delays of up to 2 hours may occur.”

• Gbp review media Report an error

  “a single image appears as an image, a single video as a video, and multiple attachments appear as a carousel”

• Gbp list view only Report an error

  “Google Business Profile reviews are supported in List view, not By Post view, since reviews are tied to your business location (channel) rather than individual posts.”

• Gbp media forward only Report an error

  “Review media support is for new reviews going forward (starting 2026–06-10). Older reviews already in the Community won't have their attached media retroactively added.”

• Gbp text only replies Report an error

  “Replies you send from Community are text-only. Google Business Profile doesn't accept media on review replies, so you can't attach images or videos to your reply even though you can see media on incoming reviews.”

• Instagram realtime webhook Report an error

  “Instagram uses a real-time webhook connection to send new comments to Buffer, the same mechanism used for Facebook and Threads. Most comments appear in Buffer within a few minutes of being posted.”

• Instagram professional only Report an error

  “Instagram support in Community is limited to professional accounts (Business or Creator).”

• Instagram no boosted comments Report an error

  “Comments on boosted posts or ads aren't pulled into Community. Only comments on organic Instagram posts are supported.”

• Threads latency Report an error

  “Most Threads comments appear in Buffer within one to two minutes.”

• Tiktok latency Report an error

  “Most TikTok comments appear in Buffer between a few seconds and two minutes.”

• Mastodon polling Report an error

  “Mastodon comments don't arrive in real time. Instead, Buffer checks for new comments approximately every 4 hours and backfills them when you visit the Community tab.”

• Mastodon react support Report an error

  “You can reply to and react on Mastodon comments directly within Community.”

• Youtube permission refresh Report an error

  “To get started with YouTube comments in Community, refresh your YouTube channel connection to grant the new comments permission.”

• Youtube backfill and replies Report an error

  “Buffer backfills recent YouTube comments so you can start engaging right away, not just comments going forward. You can reply to top-level comments and nested replies. @ mentions in comments are fully supported.”

• Youtube large video limit Report an error

  “On videos with a very large number of comments or replies, Buffer only pulls in the newest ones rather than the full history, so extremely popular videos may not show every comment.”

• Supported networks Report an error

  “You can reply to comments on Threads, Instagram professional accounts, Bluesky, X/Twitter, Facebook pages, LinkedIn profiles and pages, TikTok, Mastodon, Google Business Profiles, and YouTube through Community.”

• Substack not supported Report an error

  “Substack isn't supported in Community at this time, because Substack's API doesn't share replies to Notes.”

• Ads comments not supported Report an error

  “Buffer can only pull in comments from organic posts, so you can't use Community to reply to comments on ads.”

• Unsupported post types Report an error

  “Reminder posts (notification publishing, like Instagram stories, Instagram reminders, and Facebook Group reminders).”

• Stories comments not available Report an error

  “Instagram and Facebook stories: Comments and replies on stories aren't available through the platform APIs.”

• Tiktok placeholder comments Report an error

  “Some comments, most often TikTok sticker-only comments, can't be shown in Buffer because the platform doesn't send anything we can display. Instead of leaving the comment blank, we show a "Media type not available" placeholder so you know it's not a bug.”

• Mentions supported networks Report an error

  “You can use @ mentions for Threads, Instagram, Bluesky, YouTube, and X/Twitter by typing the @username within your reply.”

• Mentions unsupported networks Report an error

  “LinkedIn, TikTok, and Facebook @ mentions aren't supported within Community at this time.”