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Business Email & Office Suites

Hostpoint E-Mail & Cloud Office

UK / wider Europe Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Hostpoint AG · www.hostpoint.ch

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Hostpoint E-Mail & Cloud Office: AI-assisted analysis on whats-best.ai Hostpoint E-Mail & Cloud Office: AI-assisted analysis on whats-best.ai (dark)

Add ?theme=dark to the image address for dark backgrounds. The badge shows the category and the month of the latest evaluation, and EU-Made where that is the product’s provenance. It never shows a score.

Hostpoint E-Mail & Cloud Office at a glance

Vendor
Hostpoint AG
Headquarters
Not stated on the vendor’s pages as of 5 Nov 2026
Data hosting
Not stated on the vendor’s pages as of 5 Nov 2026
Free plan
Not stated on the vendor’s pages as of 5 Nov 2026
Panel verdict
The AI panel rates Hostpoint E-Mail & Cloud Office 2.5/5, the mean of 6 judges. Hostpoint E-Mail & Cloud Office is a Swiss mail and office bundle, and the bench scores it highest where the pages are most open: pricing transparency sits at 6 with no spread, and calendar and office at 6 to 7. how scores are made
As of
Vendor pages captured 5 Nov 2026; evaluated by the panel 6 Nov 2026. all sources

Hostpoint E-Mail & Cloud Office alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The Data Protection Officer

Weighted verdict

Data protection officer for a group of nine medical practices in North Rhine-Westphalia, where a referral letter sent by mail is patient data under professional secrecy. Reads the subprocessor list and the transparency report before the feature page, asks who at the provider can open a mailbox and under which law, and wants encryption the practices can actually use with outside doctors, archiving that satisfies the tax office, and a data processing agreement that names every server.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Data Protection Officer

Panel median The Data Protection Officer This judge’s scores over the panel median. Each label opens its reasoning below.
Scores per criterion, in stars out of 5
Criterion Panel median The Data Protection Officer
Mail, domains & deliverability 3 of 5 2.5 of 5
Calendar, contacts & office apps 3 of 5 3 of 5
Security, encryption & compliance archiving 2 of 5 2 of 5
Administration, identity & partner management 2 of 5 2 of 5
Migration, open standards & exit 2 of 5 2 of 5
European sovereignty 2 of 5 1.5 of 5
Pricing transparency 3 of 5 3 of 5

Mail, domains & deliverability

How this is scored

How well the mailbox itself works: custom domains and their DNS set-up, aliases, catch-all, shared and functional mailboxes, distribution lists, mailbox and attachment size limits, IMAP, POP3, SMTP and Exchange ActiveSync or MAPI for Outlook, web and mobile apps, spam and malware filtering, SPF, DKIM, DMARC and MTA-STS, out-of-office and server-side rules, send limits, and the delivery reputation of the sending infrastructure. A self-hosted groupware is judged on the mail server it ships; a suite whose mail app is only a client for another server scores at the level of that client.

0 — No mailbox at all; a product that only sends transactional mail or only reads another provider's mail without a server of its own or a documented one to pair it with.

3 — Mailboxes on a custom domain with IMAP and SMTP and a webmail; aliases, shared mailboxes, filtering and DKIM or DMARC are basic or not described.

5 — Several custom domains with a documented DNS set-up, aliases and distribution lists, shared or functional mailboxes, IMAP and SMTP plus mobile apps, spam and malware filtering, SPF and DKIM signing, mailbox size per plan stated, server-side rules and out-of-office replies.

8 — Exchange ActiveSync or native Outlook (MAPI) support, DMARC reporting and MTA-STS or DANE, catch-all and plus addressing, delegated access and send-as, quarantine an admin can review, send and attachment limits stated, and the deliverability of the outbound infrastructure documented.

10 — A mail platform a large organisation runs on: every protocol above with feature parity stated per client, inbound and outbound gateways configurable, journaling, DANE and MTA-STS enforced, delivery monitoring and bounce analysis for admins, and mail flow documented end to end.

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The Data Protection Officer

Mailboxes on the customer's own domain over IMAP, POP and SMTP, with virus and spam filtering, a spam box switchable in the control panel, out-of-office replies, autoconfig, mailing lists and stated storage of 15, 50 or 100 GB; DKIM is documented in real depth (three signatures per domain, RSA or Ed25519 keys, automatic activation for newer domains) alongside SPF and DMARC. We found no public information on Exchange ActiveSync or native Outlook, catch-all or plus addressing, an admin-reviewable quarantine, send limits or outbound delivery reputation. 1 2 5 6 9

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Calendar, contacts & office apps

How this is scored

What the office plans and writes with: shared and team calendars, free/busy lookup, meeting invitations across providers, room and resource booking, shared address books and a company directory, CalDAV and CardDAV or ActiveSync for phones, Outlook calendar sync, tasks, online office documents with co-editing, file storage that comes with the suite, video meetings and chat inside the bundle, and the desktop and mobile apps.

0 — Mail only, with no calendar or contacts of any kind.

3 — A personal calendar and address book in the webmail; sharing, resources, sync protocols and office apps are basic or not described.

5 — Shared calendars and address books, meeting invitations with free/busy lookup, CalDAV and CardDAV or ActiveSync sync to phones and desktop clients, a company-wide address book, tasks, and either online office documents or a documented integration with an office suite.

8 — Room and resource booking with approval, delegated calendar access, Outlook calendar and contacts sync documented, co-editing of documents and spreadsheets in the browser, file storage with sharing, video meetings in the bundle, and apps for desktop, iOS and Android.

10 — A full office suite that replaces Microsoft 365 for a whole organisation: every function above with Microsoft file formats edited without loss, scheduling across organisations, resource planning, offline editing, an accessible interface stated against a standard, and feature parity across web, desktop and mobile documented.

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The Data Protection Officer

CalDAV and CardDAV sync with named servers, a free Android app and a configuration assistant; calendars share with three permission levels, scheduling shows free time slots and invites participants, and the bundle covers tasks, MS-Office-compatible document editing with real-time collaboration and version history, a Drive with desktop and mobile clients, and video meetings. Outlook needs the third-party CalDav Synchronizer plugin, which the vendor itself reports as not always error-free and limited to classic Outlook, and we found no public information on room and resource booking or a company-wide address book. 1 3 7 8

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Security, encryption & compliance archiving

How this is scored

How mail and documents are protected and kept: TLS enforced in transit, encryption at rest, end-to-end encryption or S/MIME and PGP, who at the provider can read a mailbox, two-factor authentication and passkeys, phishing, malware and account-takeover protection, audit-proof archiving that meets GoBD, retention policies and legal hold, eDiscovery, backups and restore of deleted mail, a transparency report on authority requests, and certifications (ISO 27001, BSI C5, SOC 2) with their scope.

0 — No security information of any kind; no encryption, two-factor sign-in or archiving stated.

3 — Encrypted connections and a password login; encryption at rest, two-factor sign-in, archiving and certifications are basic or not described.

5 — TLS in transit and encryption at rest stated, two-factor authentication, spam, phishing and malware protection, restore of deleted mail for a stated period, archiving offered (built in or as an add-on), and a certification such as ISO 27001 stated for the data centres or the service.

8 — End-to-end encryption, S/MIME or PGP supported, GoBD-compliant archiving documented, retention policies and legal hold, enforced two-factor or passkeys for all users, a transparency report on authority requests, and certifications such as ISO 27001 or BSI C5 published with their scope and auditor.

10 — Security that holds up in an audit of a regulated organisation: zero-access or customer-held keys where the provider cannot read mail, eDiscovery, tamper-proof archive with documented verification, every certification published with its report or attestation available, independent security audits or open-source code reviewed, and incident disclosure documented.

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The Data Protection Officer

Two-factor sign-in is documented, transport encryption to external mail servers is used "whenever possible", spam and virus filtering and DDoS protection are stated, and hourly backups are retained up to 180 days; S/MIME and OpenPGP appear only as general customer-side standards, not built-in features. We found no public information on encryption at rest, on who at Hostpoint can open a mailbox and under which law, on GoBD-compliant archiving, retention and legal hold, certifications such as ISO 27001 or BSI C5, or a transparency report on authority requests — for patient correspondence under professional secrecy that gap decides the score. 1 3 9 10

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Administration, identity & partner management

How this is scored

How an IT team or an IT service provider runs it: an admin console for users, groups, mailboxes and domains, admin roles, single sign-on (SAML or OpenID Connect), sync with Active Directory, Entra ID or LDAP, SCIM provisioning, mobile device policies and remote wipe, audit logs of admin and user actions, usage reports, a documented API for provisioning, multi-tenant or reseller accounts for partners managing several customers, and the support channels and response times per plan.

0 — No administration; one login per mailbox and nothing managed centrally.

3 — A web console to add mailboxes and aliases; roles, single sign-on, directory sync and audit logs are basic or not described.

5 — An admin console for users, groups, mailboxes and domains, admin roles, two-factor sign-in enforceable by the admin, password policies, a documented API or command line for provisioning, an activity or audit log, and business support by phone or ticket stated per plan.

8 — Single sign-on (SAML or OpenID Connect), Active Directory, Entra ID or LDAP sync, SCIM provisioning, mobile device policies with remote wipe, audit logs exportable, delegated administration, partner or reseller accounts that manage several customer organisations, and support response times stated.

10 — Administration that scales across many organisations: every setting reachable by API with parity stated, granular role scopes, policies by group, logs streamed to a SIEM, white-label partner offerings with separate billing, and an SLA with service credits published.

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The Data Protection Officer

Mail accounts, sender policies, DKIM and the spam scanner are managed in the Hostpoint Control Panel, and a documented power-of-attorney system authorises another Hostpoint ID for a cloud office group or, via a webhosting, for all linked groups; phone, chat and WhatsApp support runs 365 days with a stated wait under one minute. We found no public information on admin roles beyond that full authorisation, single sign-on, directory synchronisation, SCIM, a provisioning API, mobile device policies with remote wipe, or audit logs. 1 9 10 11 13

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Migration, open standards & exit

How this is scored

How the organisation gets in and out: migration from Exchange, Microsoft 365, Google Workspace or another IMAP provider with a documented tool or service, mail, calendars and contacts carried over, coexistence during a move, standard protocols (IMAP, CalDAV, CardDAV, JMAP, open document formats) rather than proprietary ones, export of a mailbox and of the whole organisation in standard formats (mbox, EML, PST, ICS, vCard), open-source code or a self-hosted edition, what happens to data when the contract ends, and how domains and DNS are handed back.

0 — No way to bring mail in or take it out; a proprietary store with no IMAP access or export.

3 — IMAP access to mail; a migration path, calendar and contacts export and the end-of-contract handling are basic or not described.

5 — A documented migration from Exchange, Microsoft 365 or Google (a tool, an import or a service), mail, calendars and contacts imported, IMAP, CalDAV and CardDAV or ActiveSync access, export of mail, calendars and contacts in standard formats, and the deletion of data after the contract ends stated.

8 — A migration service or tool that moves whole organisations with calendars and permissions, coexistence with free/busy during the move, open document formats supported natively, export of the whole organisation by the admin, an open-source code base or a self-hosted edition, and a data return period after cancellation stated.

10 — An exit that costs nothing but time: every record exportable in open formats with the method documented, a self-hosted open-source edition with feature parity stated, migration in and out documented with the same tools, and a contractual data return and deletion with confirmation.

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The Data Protection Officer

The way in is documented and free: migration via Audriga from providers such as Gmail, GMX, Bluewin, Hispeed and Yahoo, with immediate or scheduled start, a delta move for late arrivals, a size estimate and continued access to mail during the move; mail stays reachable over IMAP and calendars and contacts over CalDAV and CardDAV. We found no public information on export of a mailbox or a whole organisation in standard formats, on what happens to data when the contract ends, or on how domains and DNS are handed back. 1 9 12 13

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European sovereignty

How this is scored

Who the contracting entity and the parent company are, where mailboxes, calendars, contacts, documents and backups are stored and processed, who at the provider or its subprocessors can access them, and who the subprocessors are (data centres, spam filtering, support, payment, AI features). Independently sourced by the sovereignty pipeline. An EU data region offered by a non-EU parent is part of the chain, not the whole of it. A self-hosted or open-source edition the customer runs on its own European servers counts as the customer's chain, whatever the vendor's seat.

0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.

3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.

5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (spam filtering, support, backups, AI features) run through non-EU providers or a non-EU parent without a stated safeguard.

8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, BSI C5) stated — or a self-hosted edition documented that keeps every mailbox on the customer's own servers.

10 — Sovereign end to end and evidenced: European ownership, entity, hosting and every subprocessor, or a self-hosted open-source edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.

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The Data Protection Officer

Hostpoint AG of Rapperswil-Jona is fully identified (commercial register number, UID, VAT number, management) and states a data location in Switzerland with support exclusively from Switzerland, while two third parties — Open-Xchange behind the Drive and Audriga behind migrations — surface in the product pages. We found no public information on a data processing agreement for Cloud Office, a complete subprocessor list with locations, who at the provider can access mailboxes, or certifications; the stated hosting is Switzerland rather than an EU region, so the whole chain would need checking against German professional-secrecy law. 1 3 4 12

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Pricing transparency

How this is scored

Whether a buyer can compute the real annual cost from public pages alone: price per user or mailbox per tier, storage per user, what shared mailboxes, aliases and extra domains cost, which features (archiving, office apps, SSO, advanced security, more storage) cost extra, the first-year discount and the regular price after it, minimum users and term, monthly versus annual billing, and VAT.

0 — No public prices at all; every customer is a sales call.

3 — A starting price per user exists, but how cost scales with storage, users, add-ons or after the first year is unclear.

5 — Tiers are public with their price per user and main inclusions, but at least one commonly needed piece (archiving, extra storage, shared mailboxes, SSO, the price after the introductory period) is unpriced or "on request".

8 — Every tier priced publicly per user with storage, add-ons priced, the regular price after any introductory discount stated, minimum users and term stated, monthly and annual billing compared, and VAT treatment stated.

10 — Complete price computability: annual cost derivable for a given number of users, storage and add-ons, with every support, migration and archive fee and the cancellation and data-return terms published.

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The Data Protection Officer

All three tiers are public with first-year and follow-on monthly prices (Basic CHF 2.00 then CHF 3.00, Plus CHF 3.00 then CHF 5.00, Business CHF 3.50 then CHF 7.00), storage of 15, 50 or 100 GB per mailbox and 15, 50 or 250 GB for the Drive, and all prices including VAT. We found no public information on add-on prices such as extra domains or shared mailboxes, minimum users and term, or a monthly-versus-annual comparison, so the full annual cost is not yet computable from the public pages. 1 4

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European sovereignty — proven facts

0 of 6 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Hosting location Not determined ⚠ unverified — uncited Report an error
Hosting options Not determined — uncited Report an error
Open source Not determined — uncited Report an error
Data processing agreement Not determined — uncited Report an error
Transfer impact assessment Not determined — uncited Report an error

Questions about Hostpoint E-Mail & Cloud Office

Is Hostpoint E-Mail & Cloud Office European?

Yes, though not from the EU. whats-best.ai classifies Hostpoint E-Mail & Cloud Office as UK / wider Europe.

Where does Hostpoint E-Mail & Cloud Office store data?

Not stated on the vendor’s pages as of 5 Nov 2026.

Does Hostpoint E-Mail & Cloud Office have a free plan?

Not stated on the vendor’s pages as of 5 Nov 2026.

What are the best alternatives to Hostpoint E-Mail & Cloud Office?

As of 6 Nov 2026, the panel rates grommunio (3.5/5), Infomaniak kSuite (3.5/5) and Nextcloud Hub (Groupware & Office) (3.5/5) highest among the other 14 Business Email & Office Suites products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is grommunio (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Hostpoint E-Mail & Cloud Office alternatives.

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (13)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage (email and cloud office, with pricing) www.hostpoint.ch Checked 5 Nov 2026 Details →
  2. 2 Documentation (help centre) support.hostpoint.ch Checked 5 Nov 2026 Details →
  3. 3 About page (company and data centre) www.hostpoint.ch Checked 5 Nov 2026 Details →
  4. 4 Legal notice, terms and privacy policy www.hostpoint.ch Checked 5 Nov 2026 Details →
  5. 5 Mail, domains & deliverability — found from sitemap support.hostpoint.ch Checked 5 Nov 2026 Details →
  6. 6 Mail, domains & deliverability — found from sitemap support.hostpoint.ch Checked 5 Nov 2026 Details →
  7. 7 Calendar, contacts & office apps — found from sitemap support.hostpoint.ch Checked 5 Nov 2026 Details →
  8. 8 Calendar, contacts & office apps — found from sitemap support.hostpoint.ch Checked 5 Nov 2026 Details →
  9. 9 Security, encryption & compliance archiving — found from sitemap support.hostpoint.ch Checked 5 Nov 2026 Details →
  10. 10 Administration, identity & partner management — found from sitemap support.hostpoint.ch Checked 5 Nov 2026 Details →
  11. 11 Administration, identity & partner management — found from sitemap support.hostpoint.ch Checked 5 Nov 2026 Details →
  12. 12 Migration, open standards & exit — found from sitemap support.hostpoint.ch Checked 5 Nov 2026 Details →
  13. 13 Migration, open standards & exit — found from sitemap support.hostpoint.ch Checked 5 Nov 2026 Details →