Contact & data model
How this is scored
Depth and hygiene of the core records — contacts, companies, deals, custom fields, deduplication.
0 — A flat address book; no relations between people, companies and deals.
3 — The standard three objects exist but customization is cosmetic: few field types, no required fields, duplicates accumulate unchecked.
5 — Custom fields across objects, basic dedupe on create, activity history on the record; complex models still need workarounds.
8 — Rich field types with validation, merge and dedupe tooling, relationships beyond the standard model, permissioned field access.
10 — A genuinely modelable system: custom objects or equivalent, bulk hygiene tooling, field-level history — the data model bends to the business, not the reverse.
The Solo Seller
Custom objects exist and are tier-gated — 3 on Free, 5 on Plus, 12 on Pro, unlimited only at Enterprise — so the model bends beyond cosmetic, but the evidence says nothing about field types, required fields, dedupe, merges, or activity history. Tier-hostaged objects plus zero hygiene evidence keeps me under the mid anchor. 2