E-Commerce Platforms & Shop Systems

PrestaShop

EU-Made Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

An AI-assisted analysis of public evidence — not a hands-on test.

Every score, rationale and verdict on this page is AI-generated. Every claim cites the source it was read from. Nothing here is a human star review — and no score can be bought. How scores are made →

Method and versions

The Merchant v1.0 · The B2B Seller v1.0 · The Developer v1.0 · The Operations Lead v1.0 · The Data Protection Officer v1.0 · The Skeptic v1.0 · rubric v1 · evaluated 5 Oct 2026

Compare with OXID eSales → Report an error on this page Is this your product? →

Read this page as one judge. Each weighs the same scores by what they care about.

The Operations Lead

Weighted verdict

Ships the orders and handles the returns. Wants stock that is true across channels, partial shipments, carrier integrations with labels, and an ERP link the vendor maintains. A shop that cannot do a partial refund is a shop that has never had December.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Operations Lead

Catalogue & checkout

How this is scored

Products, variants, pricing rules and the path to payment — the part that either converts or does not.

0 — Flat product list with one price and no variants; checkout is a form and one payment method.

3 — Variants and categories with a standard checkout and two or three payment methods, but no bundles, no tiered pricing and no guest checkout worth the name.

5 — Full variant matrix, product bundles, tiered and customer-group pricing, guest checkout, and the payment methods a German shop needs including invoice and direct debit.

8 — Configurable products, per-channel pricing, promotions and vouchers with rules, a checkout that can be customised without a rebuild, and payment via the major providers plus buy-now-pay-later where offered.

10 — Merchandising and checkout are the product: rule-driven pricing and promotions, A/B-testable checkout, multi-currency and multi-language as standard, and conversion features (abandoned cart, one-page checkout) shipped rather than bolted on.

Report an error

The Operations Lead

PrestaShop 9.2 ships a native one-page checkout with developer documentation for making modules and themes compatible with it, which is a genuine conversion feature. Beyond that I found no public information on variants, bundles, tiered or customer-group pricing, guest checkout, or which payment methods sit inside that checkout. A checkout I can see on one page but cannot price or pay through on paper sits in the low band. 4

Report an error

Tax & German legal correctness

How this is scored

VAT determination, OSS, B2B reverse charge, and the checkout requirements German law actually imposes — judged on what the platform does, not on a plugin someone could buy.

0 — A single VAT rate applied everywhere; no B2B handling, no country logic, no legal-text handling in checkout.

3 — Per-country VAT rates configurable by hand, net prices for B2B possible with effort, and legal texts as free-form pages.

5 — Automatic VAT by destination and customer type, VAT-ID validation with reverse charge, gross and net display per customer group, and the mandatory checkout elements (order button wording, withdrawal policy, price indications) handled.

8 — OSS thresholds tracked and reported, correct invoicing per case including reverse-charge notes, small-business and third-country handling, and e-invoicing (XRechnung/ZUGFeRD) for B2B orders.

10 — Tax and legal correctness are maintained by the vendor rather than the merchant: rates and thresholds updated as the law moves, OSS reporting produced, every invoice case correct out of the box, and documented conformity a lawyer could review.

Report an error

The Operations Lead

The tax domain shows rates and tax rule groups configurable by hand — add, edit, toggle, bulk-delete — which is per-country VAT a merchant maintains personally, on documentation flagged as covering the outdated version 8. I found no public information on OSS reporting, VAT-ID validation with reverse charge, e-invoicing, or the mandatory German checkout texts, and the German-language site itself states it is no longer available. Legal correctness here is the merchant's job, not the vendor's. 5 6 1

Report an error

Extensibility & developer surface

How this is scored

Themes, apps, APIs and headless — whether the shop can be shaped to the business, and at what cost in lock-in.

0 — Fixed templates, no app ecosystem, no API.

3 — Theme editing within limits and a small app store; a read-mostly API and no local development story.

5 — Custom themes with a template language, an app or plugin ecosystem, a documented REST API, and webhooks for the core order events.

8 — Full storefront API for headless builds, an extension framework with its own lifecycle, staging environments, version control for themes, and documented rate limits.

10 — A platform a team can own: headless-first APIs, open-source or source-available core, plugin architecture with a real dependency model, local development and CI supported, and upgrade paths that do not orphan customisations.

Report an error

The Operations Lead

This is a real developer platform: modules install, uninstall and upgrade from the back office, native modules are Composer-managed with source on GitHub, the Admin API is documented with Swagger, OAuth2 and multi-shop context, developers can add endpoints through CQRS, and the cloud offering has Git integration with dev, staging and production environments. I found no public information on a storefront API for headless builds, webhooks for core order events, or documented rate limits — precisely the surface an ERP connection lives on. 7 8 2

Report an error

Order operations & back office

How this is scored

What happens after checkout: order management, stock, returns, shipping, and the link to ERP or accounting.

0 — An order list and an email; stock is a number nobody trusts, returns are manual.

3 — Order statuses and basic stock, one shipping integration, and returns handled by hand.

5 — Order workflow with partial shipments, multi-warehouse stock, named carrier integrations with label printing, and a returns process in the system.

8 — Multi-channel order intake, automated fulfilment routing, supplier and dropshipping flows, and maintained interfaces to named ERP and accounting systems.

10 — The shop is the front of an operation: real-time stock across channels and warehouses, returns and refunds fully worked including partials, ERP integration the vendor maintains, and operational reporting a merchant runs the business from.

Report an error

The Operations Lead

The order domain is worked, not decorative: orders can be created from the back office, payments added, products added with tax-included and tax-excluded prices, individual products cancelled, returns issued, carrier and tracking number updated, internal notes set and statuses changed in bulk. But December is made of the rest, and I found no public information on stock across warehouses or channels, partial shipments, carrier label printing, refunds including partials, or maintained interfaces to named ERP and accounting systems. Order machinery yes; a fulfilfulment operation not evidenced. 9 10

Report an error

Data ownership & exit

How this is scored

Whether the catalogue, customers and order history remain the merchant's: export completeness, hosting choice, and what leaving actually costs.

0 — Export is a partial CSV; order history and customer records cannot leave intact, and hosting is the vendor's alone.

3 — CSV export of products and customers, order history partial, no self-hosting, no documented migration path.

5 — Complete export of catalogue, customers and orders via API or dump, documented deletion, and a stated data-return commitment.

8 — Full-fidelity export including media and order documents, self-hosting or a choice of hosting partner, and no metering that prices a migration out of reach.

10 — Ownership is structural rather than promised: open-source or source-available platform the merchant can run anywhere, database-level access, documented migration in both directions, and contractual data return.

Report an error

The Operations Lead

Exit is credible: the documentation spells out backing up files and database, with mysqldump, PhpMyAdmin, several MySQL clients, compressed archives over FTP, SSH or rsync, and backup automation through the Update Assistant module from the back office or CLI. Releases are published with download links and module source sits on GitHub, so the merchant can run the shop on their own infrastructure, and an export component with CSV response handling is part of the core reference. That is full-fidelity export at the database level rather than a promised CSV. 12 11 7

Report an error

European sovereignty

How this is scored

Where customer and order data live, who the contracting entity is, and which subprocessors sit in the checkout path. Independently sourced by the sovereignty pipeline.

0 — Non-EU vendor and contracting entity, hosting unstated or non-EU, subprocessors unnamed.

3 — EU hosting offered as an option while the contracting entity is non-EU, or the subprocessor list is absent.

5 — EU hosting as standard and an EU contracting entity, but parts of the chain — CDN, analytics, payment routing, support tooling — are non-EU without an explained safeguard.

8 — EU hosting on named infrastructure, EU contracting entity, complete subprocessor list published, any non-EU processing named with its legal basis.

10 — Sovereign end to end and evidenced: vendor, entity, hosting and every subprocessor European, certification published, and a self-hosted option that puts the shop entirely under the merchant's control.

Report an error

The Operations Lead

The captured pages give me PrestaShop S.A named as newsletter controller and a managed hosting service developed by PrestaShop that adds resources on demand — but I found no public information on where that hosted data resides, which infrastructure carries it, or any subprocessor list. Where my customers' and orders' data physically sits and who processes it is unanswered on these pages. 1 2

Report an error

Pricing transparency not rated — the vendor publishes no price

How this is scored

Whether a merchant can compute the real annual cost — licence, transaction fees, apps, hosting — from public pages alone. The category where the headline price is least often the invoice.

0 — No public prices at all; every tier is a sales conversation.

3 — A monthly headline exists, but transaction fees, mandatory apps or hosting costs are unstated — the invoice is unknowable from the page.

5 — Tier prices public with billing period stated and transaction fees given, but at least one commonly needed piece (a required app, hosting, payment gateway rate) is unpriced.

8 — Every tier priced publicly including transaction or revenue-share rates, order or GMV limits, and the cost of the extensions most shops need; VAT treatment and minimum term stated.

10 — Complete price computability: annual cost derivable for a given order volume and GMV including licence, transaction fees, hosting and typical extensions — and for open-source platforms, an honest statement that the licence is free and where the money actually goes.

Report an error

The Operations Lead

I found no public pricing information at all: the captured hosting page describes managed hosting, cache systems and scalability in detail without stating a price, billing period, transaction fee or VAT treatment, and no other captured page carries a figure. A merchant cannot compute even the licence line of an annual cost from these pages. 1 2

Report an error

European sovereignty — proven facts

0 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Legal entity	Not determined	—	uncited Report an error
Ownership	Not determined	—	uncited Report an error
Data residency	Not determined	—	uncited Report an error
Subprocessors	Not determined	—	uncited Report an error

Where this could be wrong

Evidence ages. The oldest capture behind this page is from 15 Sep 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

We found no public information on pricing on the pages we read (prestashop.com/de, prestashop.com/hosting, prestashop.com/essentials/prestashop-checkout, devdocs.prestashop-project.org/9/modules/checkout, devdocs.prestashop-project.org/8/development/architecture/domain/references/tax, devdocs.prestashop-project.org/9/development/architecture/domain/references/tax-rules-group and 6 more). If the vendor publishes it somewhere else, send us the page. Know more? Tell us
We found no public information on compliance on the pages we read (prestashop.com/de, prestashop.com/hosting, prestashop.com/essentials/prestashop-checkout, devdocs.prestashop-project.org/9/modules/checkout, devdocs.prestashop-project.org/8/development/architecture/domain/references/tax, devdocs.prestashop-project.org/9/development/architecture/domain/references/tax-rules-group and 6 more). If the vendor publishes it somewhere else, send us the page. Know more? Tell us
21 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
5 hosting facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
5 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
1 integrations fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us

Do you know more about PrestaShop? Tell us Report an error on this page

Sources (12)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

1 Vendor homepage www.prestashop.com Checked 15 Sep 2026 Details →
2 Security / trust page prestashop.com Checked 30 Sep 2026 Details →
3 Catalogue & checkout — found from sitemap prestashop.com Checked 1 Oct 2026 Details →
4 Catalogue & checkout — found from sitemap devdocs.prestashop-project.org Checked 1 Oct 2026 Details →
5 Tax & German legal correctness — found from sitemap devdocs.prestashop-project.org Checked 1 Oct 2026 Details →
6 Tax & German legal correctness — found from sitemap devdocs.prestashop-project.org Checked 1 Oct 2026 Details →
7 Extensibility & developer surface — found from sitemap devdocs.prestashop-project.org Checked 1 Oct 2026 Details →
8 Extensibility & developer surface — found from sitemap devdocs.prestashop-project.org Checked 1 Oct 2026 Details →
9 Order operations & back office — found from sitemap devdocs.prestashop-project.org Checked 1 Oct 2026 Details →
10 Order operations & back office — found from sitemap devdocs.prestashop-project.org Checked 1 Oct 2026 Details →
11 Data ownership & exit — found from sitemap devdocs.prestashop-project.org Checked 1 Oct 2026 Details →
12 Data ownership & exit — found from sitemap devdocs.prestashop-project.org Checked 1 Oct 2026 Details →