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E-Commerce Platforms & Shop Systems

Shopware

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by shopware AG · www.shopware.com

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Read this page as one judge. Each weighs the same scores by what they care about.

The Developer

Weighted verdict

Will maintain this for five years. Wants local development, version control for themes, a plugin architecture with a dependency model, and upgrades that do not orphan the customisations. Reads a closed template editor as a future migration.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Developer

Catalogue & checkout

How this is scored

Products, variants, pricing rules and the path to payment — the part that either converts or does not.

0 — Flat product list with one price and no variants; checkout is a form and one payment method.

3 — Variants and categories with a standard checkout and two or three payment methods, but no bundles, no tiered pricing and no guest checkout worth the name.

5 — Full variant matrix, product bundles, tiered and customer-group pricing, guest checkout, and the payment methods a German shop needs including invoice and direct debit.

8 — Configurable products, per-channel pricing, promotions and vouchers with rules, a checkout that can be customised without a rebuild, and payment via the major providers plus buy-now-pay-later where offered.

10 — Merchandising and checkout are the product: rule-driven pricing and promotions, A/B-testable checkout, multi-currency and multi-language as standard, and conversion features (abandoned cart, one-page checkout) shipped rather than bolted on.

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The Developer

The variant model is the real thing — self-referencing parent-child products with a configurator that assembles property groups and variants, hierarchical categories, unlimited property groups for filtering, and products addressable across multiple sales channels. Payment breadth is thin in the captures: PayPal is the only provider named, and I found no public information on bundles, promotions and vouchers with rules, guest checkout, or invoice and direct debit as payment methods. The checkout itself is documented as customisable without a rebuild via the Store API, payment handlers and the state machine, which is what lifts it above the standard tier. 5 6 1 12

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Extensibility & developer surface

How this is scored

Themes, apps, APIs and headless — whether the shop can be shaped to the business, and at what cost in lock-in.

0 — Fixed templates, no app ecosystem, no API.

3 — Theme editing within limits and a small app store; a read-mostly API and no local development story.

5 — Custom themes with a template language, an app or plugin ecosystem, a documented REST API, and webhooks for the core order events.

8 — Full storefront API for headless builds, an extension framework with its own lifecycle, staging environments, version control for themes, and documented rate limits.

10 — A platform a team can own: headless-first APIs, open-source or source-available core, plugin architecture with a real dependency model, local development and CI supported, and upgrade paths that do not orphan customisations.

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The Developer

This is where I could live for five years: plugins are Symfony bundles shipped as Composer packages that can declare dependencies — a real dependency model — the Store API is documented down to route decorators and service conventions, the core is open-source with a free Community Edition and self-hosting on my own infrastructure, and even the Migration Assistant is extensible. Two reservations keep it short of the top: the plugin documentation states plugins are not compatible with cloud stores, so moving to cloud means rewriting that customisation path as apps, and I found no public information on version control for themes, CI support, or upgrade paths that carry existing plugins forward. 9 10 1 13

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Order operations & back office

How this is scored

What happens after checkout: order management, stock, returns, shipping, and the link to ERP or accounting.

0 — An order list and an email; stock is a number nobody trusts, returns are manual.

3 — Order statuses and basic stock, one shipping integration, and returns handled by hand.

5 — Order workflow with partial shipments, multi-warehouse stock, named carrier integrations with label printing, and a returns process in the system.

8 — Multi-channel order intake, automated fulfilment routing, supplier and dropshipping flows, and maintained interfaces to named ERP and accounting systems.

10 — The shop is the front of an operation: real-time stock across channels and warehouses, returns and refunds fully worked including partials, ERP integration the vendor maintains, and operational reporting a merchant runs the business from.

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The Developer

The order model is workflow-oriented and denormalised so line items and calculated prices persist independently of the catalogue, with state machines that natively cover partial shipments, partial returns and partial refunds across three machines started per order. Multi-inventory appears only in the top Beyond tier, and beyond a generic integration surface for CRM, payments and shipping I found no public information on named carrier integrations with label printing, automated fulfilment routing, dropshipping flows, or maintained interfaces to ERP and accounting systems. 11 12 2 1

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Data ownership & exit

How this is scored

Whether the catalogue, customers and order history remain the merchant's: export completeness, hosting choice, and what leaving actually costs.

0 — Export is a partial CSV; order history and customer records cannot leave intact, and hosting is the vendor's alone.

3 — CSV export of products and customers, order history partial, no self-hosting, no documented migration path.

5 — Complete export of catalogue, customers and orders via API or dump, documented deletion, and a stated data-return commitment.

8 — Full-fidelity export including media and order documents, self-hosting or a choice of hosting partner, and no metering that prices a migration out of reach.

10 — Ownership is structural rather than promised: open-source or source-available platform the merchant can run anywhere, database-level access, documented migration in both directions, and contractual data return.

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The Developer

Ownership here is structural rather than promised: the open-source Community Edition at € 0 with self-hosting on my own infrastructure means the shop and its data sit where I control them, and GDPR data-portability tools are claimed. The Migration Assistant is documented in one direction only — into Shopware 6 — and I found no public information on outbound export completeness including media and order documents, database-level export tooling, or a contractual data-return commitment. 1 2 13 14

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European sovereignty

How this is scored

Where customer and order data live, who the contracting entity is, and which subprocessors sit in the checkout path. Independently sourced by the sovereignty pipeline.

0 — Non-EU vendor and contracting entity, hosting unstated or non-EU, subprocessors unnamed.

3 — EU hosting offered as an option while the contracting entity is non-EU, or the subprocessor list is absent.

5 — EU hosting as standard and an EU contracting entity, but parts of the chain — CDN, analytics, payment routing, support tooling — are non-EU without an explained safeguard.

8 — EU hosting on named infrastructure, EU contracting entity, complete subprocessor list published, any non-EU processing named with its legal basis.

10 — Sovereign end to end and evidenced: vendor, entity, hosting and every subprocessor European, certification published, and a self-hosted option that puts the shop entirely under the merchant's control.

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The Developer

The imprint is unambiguous about the contracting entity: shopware AG at Ebbinghoff 10 in Schöppingen, registered at Amtsgericht Coesfeld under HRB 11471, VAT ID DE261679493 — a German stock corporation — alongside a data processing agreement on the EU Standard Contract basis, published ISO 27001 and SOC 2 Type II, European datacenters named for the Copilot architecture, and a self-hosted option that puts the shop entirely under my control. For sovereign end to end, I found no public information on a published subprocessor list or named hosting infrastructure for shop data, and the captured pages leave data residency for the platform itself unconfirmed. 3 4 1

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Pricing transparency

How this is scored

Whether a merchant can compute the real annual cost — licence, transaction fees, apps, hosting — from public pages alone. The category where the headline price is least often the invoice.

0 — No public prices at all; every tier is a sales conversation.

3 — A monthly headline exists, but transaction fees, mandatory apps or hosting costs are unstated — the invoice is unknowable from the page.

5 — Tier prices public with billing period stated and transaction fees given, but at least one commonly needed piece (a required app, hosting, payment gateway rate) is unpriced.

8 — Every tier priced publicly including transaction or revenue-share rates, order or GMV limits, and the cost of the extensions most shops need; VAT treatment and minimum term stated.

10 — Complete price computability: annual cost derivable for a given order volume and GMV including licence, transaction fees, hosting and typical extensions — and for open-source platforms, an honest statement that the licence is free and where the money actually goes.

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The Developer

More is public than with most: Community Edition at € 0, Rise ab € 600 /Monat exkl. MwSt., Evolve ab € 2.400 /Monat exkl. MwSt., add-on prices such as Shopware Intelligence+ at € 19 /Monat exkl. MwSt., and the VAT treatment stated outright. But Rise and Evolve are starting-from prices, Beyond is priced Individuell, the Nexus add-on sits in a free introductory phase running to 1 October 2026 with a non-binding review limit of 10,000 requests per customer month — and I found no public information on transaction or revenue-share fees, hosting costs, order or revenue limits, or minimum terms, so the real annual invoice is not computable from the page. 2 4 1

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European sovereignty — proven facts

0 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined ⚠ unverified — uncited Report an error
Subprocessors Not determined — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

Sources (14)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.shopware.com Checked 5 Oct 2026 Details →
  2. 2 Pricing www.shopware.com Checked 5 Oct 2026 +2 earlier captures: 15 Sep 2026, 31 Aug 2026 Details →
  3. 3 Imprint www.shopware.com Checked 5 Oct 2026 Details →
  4. 4 Privacy policy www.shopware.com Checked 5 Oct 2026 +2 earlier captures: 15 Sep 2026, 11 Sep 2026 Details →
  5. 5 Catalogue & checkout — found from sitemap developer.shopware.com Checked 5 Oct 2026 Details →
  6. 6 Catalogue & checkout — found from sitemap developer.shopware.com Checked 5 Oct 2026 Details →
  7. 7 Tax & German legal correctness — found from sitemap developer.shopware.com Checked 5 Oct 2026 Details →
  8. 8 Tax & German legal correctness — found from sitemap developer.shopware.com Checked 5 Oct 2026 Details →
  9. 9 Extensibility & developer surface — found from sitemap developer.shopware.com Checked 5 Oct 2026 Details →
  10. 10 Extensibility & developer surface — found from sitemap developer.shopware.com Checked 5 Oct 2026 Details →
  11. 11 Order operations & back office — found from sitemap developer.shopware.com Checked 5 Oct 2026 Details →
  12. 12 Order operations & back office — found from sitemap developer.shopware.com Checked 5 Oct 2026 Details →
  13. 13 Data ownership & exit — found from sitemap developer.shopware.com Checked 5 Oct 2026 Details →
  14. 14 Data ownership & exit — found from sitemap developer.shopware.com Checked 5 Oct 2026 Details →