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E-Signature

Penneo

EU-Made Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Penneo A/S · penneo.com

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Penneo: AI-assisted analysis on whats-best.ai Penneo: AI-assisted analysis on whats-best.ai (dark)

Add ?theme=dark to the image address for dark backgrounds. The badge shows the category and the month of the latest evaluation, and EU-Made where that is the product’s provenance. It never shows a score.

Penneo at a glance

Vendor
Penneo A/S
Headquarters
Not stated on the vendor’s pages as of 13 Oct 2026
Data hosting
Default not stated; pages mention the EU source, captured 1 Oct 2026
Free plan
Not stated on the vendor’s pages as of 13 Oct 2026
Panel verdict
The AI panel rates Penneo 2.5/5, the mean of 6 judges. Penneo is an e-signature SaaS from Penneo A/S in Copenhagen, offering advanced and qualified signatures through named national eIDs — MitID, MitID Erhverv and Swedish BankID at the advanced level; itsme, MitID QES, Norwegian BankID, Belgian eID, AusweisApp or passport at the qualified one — with Penneo itself named as the trust service provider under eIDAS and certificates, signatures, seals and timestamps generated on HSMs in Danish data centres. how scores are made
As of
Vendor pages captured 1 Oct 2026 to 13 Oct 2026; evaluated by the panel 15 Oct 2026. all sources

Penneo alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The Data Protection Officer

Weighted verdict

Knows every signer who holds an ID card up to a camera hands biometric and identity data to a provider they never chose. Asks who performs the identification, where documents and ID data are stored, how long the audit trail keeps IP addresses, and who the subprocessors in the trust service chain are.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Data Protection Officer

Panel median The Data Protection Officer This judge’s scores over the panel median. Each label opens its reasoning below.
Scores per criterion, in stars out of 5
Criterion Panel median The Data Protection Officer
eIDAS levels & trust services 2.5 of 5 3 of 5
Signer identification 3 of 5 3 of 5
Signing workflow & signer experience 2.5 of 5 3 of 5
Evidence, validation & retention 3 of 5 3 of 5
Integrations & API 3 of 5 3 of 5
European sovereignty 3.5 of 5 3 of 5
Pricing transparency 2 of 5 2 of 5

eIDAS levels & trust services

How this is scored

Which signature levels the platform offers — simple, advanced, qualified, and qualified seals — through which qualified trust service provider on the EU Trust List, for which countries and legal regimes (eIDAS, ZertES), and on which plans.

0 — No signature level named; the platform calls its signature "legally binding" without saying which kind it is.

3 — Simple signatures by default with "advanced" or "qualified" mentioned as available, but no trust service provider named and no statement on which plan or country offers which level.

5 — SES, AdES and QES offered and labelled in the product, the qualified trust service provider named, and which documents need which level explained for at least Germany or the EU.

8 — Every level documented with the plans and countries it is available in, the QTSP's entry on the EU Trust List linked, QES under eIDAS (and ZertES where relevant) stated, qualified electronic seals for company documents, and the signature level printed in the signed document and audit trail.

10 — Levels are an explicit product decision: the provider is or contracts a named QTSP with its conformity assessment published, level selection per document type or template, remote QES without a separate account, EUDI wallet support stated with a date, and the legal effect per level documented for the main EU markets.

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The Data Protection Officer

Advanced and qualified signatures are offered and labelled with named national eID methods, Penneo names itself as the trust service provider under eIDAS, and certificates, signatures, seals and timestamps are generated on HSMs in Danish data centres. The qualified level's EU-wide legal effect and reverse burden of proof are explained. I found no public information on simple signatures, a link to a trust-list entry, which plan or country carries which level beyond 'MitID QES — On request', or the signature level being recorded in the signed document and audit trail. 5 6 3 2

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Signer identification

How this is scored

How the signer is identified for each level: email and SMS codes, video ident, eID card (Online-Ausweis), bank ident or EUDI wallet — who performs it, in which countries it works, and what happens to the ID data afterwards.

0 — Email link only; no statement on how signers are authenticated.

3 — Email plus SMS or access code, with "ID verification" mentioned as an add-on but no methods, provider or countries named.

5 — Identification methods for AdES and QES listed by name (for example video ident, eID, bank ident), the identification provider named, and the countries or ID documents they accept stated.

8 — Methods documented per level and country, automated and agent-based ident distinguished, reuse of an identification for later signatures explained, retention and deletion of ID data stated, and the ident provider listed as subprocessor.

10 — Identification is transparent end to end: every method with its countries, assurance level and failure rate or completion guidance, EUDI wallet and national eID supported, ID data minimisation and retention committed, and the signer-facing privacy notice published.

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The Data Protection Officer

Identification methods are named for each level — MitID, MitID Erhverv and Swedish BankID for advanced signatures; MitID QES, itsme, Norwegian BankID, Belgian eID, AusweisApp and passport for qualified ones — with Penneo performing the identity verification as trust service provider, itsme's coverage of all 27 EU countries stated, and passport or national ID card signing priced per signature. Electronic ID information and national identification numbers are collected depending on the signing method, and I found no public information on retention or deletion of identification data, on reuse of an identification for later signatures, or on the identification provider appearing as a subprocessor. 5 6 2 3

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Signing workflow & signer experience

How this is scored

Getting a document out and back signed: templates and form fields, signing order and roles, bulk sending, reminders and delegation, signing without an account or app, mobile signing, and accessibility for signers.

0 — Single-recipient signing of an uploaded PDF; no templates, order or reminders.

3 — Multiple signers and basic templates, but no signing order, no bulk send, and signers must create an account.

5 — Templates with field placement, sequential and parallel signing order, automatic reminders and expiry, signing without an account on mobile, and a status overview for the sender.

8 — Roles and conditional fields, bulk sending, delegation and substitute signers, team and approval workflows, branded signer experience, signer languages listed, and signer accessibility addressed.

10 — The workflow is complete and documented: web forms and self-service signing links, mixed signature levels within one process, in-person and remote signing, a published accessibility conformance statement, and team administration with shared templates and audit of sender actions.

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The Data Protection Officer

Multi-document case files, batch signing, multiple signers and recipients, SMS verification and eight languages are listed, and there is a published accessibility statement covering screen-reader support, full keyboard navigation, 200% text scaling and non-colour-dependent status cues. I found no public information on templates with field placement, signing order, automatic reminders and expiry, delegation and substitute signers, or whether signers can sign without creating an account. 2 7

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Evidence, validation & retention

How this is scored

What proves a signature years later: the audit trail and certificate of completion, qualified timestamps, long-term validation (PAdES-LTV), validation reports, and how long signed documents and evidence are kept — and whether they can leave the platform.

0 — A signed PDF and nothing else; no audit trail, no statement on storage or deletion.

3 — An audit trail or completion certificate exists, but its contents, the timestamp source and the retention period are unstated.

5 — Audit trail with signer events, IP addresses and authentication method embedded in or attached to the signed PDF, timestamps applied, documents downloadable, and the retention period stated.

8 — PAdES signatures with long-term validation, qualified timestamps from a named provider, a validation tool or report, configurable retention and automatic deletion, and bulk export of documents with their evidence.

10 — Evidence outlives the subscription: LTV and archive timestamps documented, validation verifiable with independent tools such as the EU DSS validator, export to a DMS or archive with evidence intact, and post-termination access and deletion committed in the terms.

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The Data Protection Officer

Every action is logged, timestamped and sealed into a cryptographically sealed, permanently archived evidence chain, with timestamps generated in Danish data centres, and the terms commit to a 30-day retrieval period with deletion 90 days after the agreement ends, while archive documents are kept until the end user deletes them. Exportable data includes casefiles, documents in PDF and signer details. I found no public information on long-term validation such as PAdES-LTV, a validation tool or report, or how long the IP addresses collected from signers are kept in the evidence. 1 4 3

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Integrations & API

How this is scored

Signing from inside the systems where contracts are made: a documented API with webhooks and a sandbox, embedded signing, and connectors for Microsoft 365, CRM, HR, DMS and ERP systems.

0 — No API and no integrations; everything happens in the vendor's web app.

3 — A few named integrations or a Zapier connector, and an API mentioned without public documentation.

5 — A documented REST API with webhooks and a sandbox, plus connectors for Microsoft 365 or Google Workspace and at least one CRM or HR system named.

8 — Embedded signing in the customer's own application, API access to every signature level, versioned API with rate limits published, SDKs, and connectors for named DMS, ERP or HR systems with their scope.

10 — Integration is a product: white-label and embedded flows documented, API parity with the web app, a status page with incident history, deprecation policy, and a marketplace of integrations with stated maintainers.

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The Data Protection Officer

A REST API with OAuth authentication, real-time webhooks, a sandbox and public developer documentation is offered, and an entire case file with multiple documents and signers goes out in a single API request. Named connectors include Silverfin, M-Files, Unik and EG, a Microsoft integration is included by default on one package, and a system status page exists. I found no public information on embedded signing in the customer's own application, SDKs, published rate limits or API versioning, or API access to each signature level. 8 9 4 2

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European sovereignty

How this is scored

Who the contracting entity, the trust service provider and their owners are, where documents, audit trails and ID data are stored and processed, and who the subprocessors are. Independently sourced by the sovereignty pipeline.

0 — Non-EU contracting entity, no statement on where documents and signer data are stored, and subprocessors unnamed.

3 — An EU entity contracts, but documents or signer data are processed outside the EU by default without an explained safeguard, or the subprocessor list is absent.

5 — EU contracting entity and EU data storage stated, with a DPA, but the hosting, identification or trust service chain is non-EU-controlled without a stated safeguard.

8 — EU entity, documents, audit trails and ID data stored in named EU data centres, an EU qualified trust service provider, subprocessor list with locations published, and certifications (ISO 27001, ETSI conformity) published.

10 — Sovereign end to end and evidenced: European ownership, EU entity and EU QTSP, every processing location and subprocessor European, customer-selectable data residency, and certifications with their scope published.

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The Data Protection Officer

The vendor's own pages name a Danish contracting entity with a Copenhagen address and CVR number, state that customer data and the personal archive are hosted by Amazon Web Services in the EU, place the HSMs in Danish data centres, and list subprocessors with their locations — with Salesforce and Clari processing CRM data in the EU and US under the Data Privacy Framework — alongside referenced ISO 27001 and 27701 standards. The independently sourced sovereignty information, however, returned no confirmation of ownership, contracting-entity jurisdiction, data residency or subprocessor exposure, and I found no public information on an ETSI conformity assessment or customer-selectable data residency. 3 4 1 3

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Pricing transparency

How this is scored

Whether a buyer can compute the cost of their signing volume from public pages alone — plan prices, envelope or document limits, the per-signature price of AdES and QES, identification fees, API pricing and overage.

0 — No public prices at all; every plan is a sales conversation.

3 — Plan prices published, but envelope limits, QES and identification fees are unstated — the cost of a qualified signature is unknowable.

5 — Plans with envelope or document limits priced, but at least one commonly incurred cost (per-QES fee, video ident, API access, overage) is missing or "on request".

8 — Every plan and limit priced publicly, AdES and QES priced per signature, identification fees and overage stated, API pricing published, and contract term and notice period given.

10 — Complete cost computability: the cost of a given monthly volume per signature level derivable from public pages, volume tiers published, and every add-on and price-change term on a public page.

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The Data Protection Officer

The pricing page publishes exact figures for add-ons — DKK 12 per international signature, DKK 10 per registered letter, DKK 10 per CVR for the Caseware integration, DKK 20,000 per custom signing flow, DKK 10,000 onboarding and DKK 1,200 per hour — and shows per-region currencies with a free trial. Qualified MitID signatures and Penneo Verify are listed as 'On request', and I found no public information on plan prices, envelope or document limits, or overage terms, so the cost of a given signing volume cannot be computed from public pages. 2

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European sovereignty — proven facts

0 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined ⚠ unverified — uncited Report an error
Subprocessors Not determined ⚠ unverified — uncited Report an error

Questions about Penneo

Is Penneo European?

Yes. whats-best.ai classifies Penneo as EU-Made.

Where does Penneo store data?

The default storage location for customer data is not stated on the vendor’s pages as of 13 Oct 2026. The vendor’s pages mention the EU as hosting location, per the vendor’s page captured 1 Oct 2026.

Does Penneo have a free plan?

Not stated on the vendor’s pages as of 13 Oct 2026.

What are the best alternatives to Penneo?

As of 15 Oct 2026, the panel rates Youtrust (Yousign) (2.5/5), MOXIS (2.5/5) and Scrive (2.5/5) highest among the other 14 E-Signature products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Youtrust (Yousign) (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Penneo alternatives.

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (9)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage penneo.com Checked 13 Oct 2026 Details →
  2. 2 Pricing page penneo.com Checked 13 Oct 2026 Details →
  3. 3 Privacy policy penneo.com Checked 13 Oct 2026 +1 earlier capture: 1 Oct 2026 Details →
  4. 4 Terms of service penneo.com Checked 13 Oct 2026 Details →
  5. 5 EIDAS levels & trust services — found from sitemap penneo.com Checked 13 Oct 2026 Details →
  6. 6 EIDAS levels & trust services — found from sitemap penneo.com Checked 13 Oct 2026 Details →
  7. 7 Signing workflow & signer experience — found from sitemap penneo.com Checked 13 Oct 2026 Details →
  8. 8 Integrations & API — found from sitemap penneo.com Checked 13 Oct 2026 Details →
  9. 9 Integrations & API — found from sitemap penneo.com Checked 13 Oct 2026 Details →