AWeber

The CRM Manager

Behavioural triggers are genuinely documented — page-hit automations, an engagement trigger, RSS-driven sends and tagging subscribers who visit a page — and split tests can target a segment with up to three groups on subject lines or content. What I found no public information on is journey branching, dynamic content per segment, or any test reporting significance rather than raw response, which is exactly the step a lifecycle programme needs, so this sits mid-table rather than top. 1 4 5 6

Report an error

The CRM Manager

Authentication is documented unusually well: automated DKIM and DMARC setup for forty-plus DNS providers, a status view in the account, a default DMARC reporting address, M3AAWG membership, and sender authentication re-checked on every broadcast. The captured pages are silent on bounce suppression, complaint-loop handling, dedicated IPs and sunsetting, so I cannot credit the full next level despite the strong setup story. 3 6 7

Report an error

The CRM Manager

Confirmed opt-in is clearly defined — non-clickers never become active — and imports must disclose how subscribers signed up, which is more diligence than most. But I found no public information on whether opt-in is the default, what the stored consent record contains beyond a click, one-click or cross-list unsubscribe honouring, or any way to switch open and click tracking off, so the burden of proof stays entirely with me as controller. 8 9 10

Report an error

The CRM Manager

Import is thoroughly documented — five file formats, custom fields, tags, update modes and a review queue with a one-day SLA — and portability is promised as export of any list or selected information at any time while the account is active. Whether engagement history and unsubscribe state can leave is not shown, the free migration team only moves accounts in, and erasure is promised within thirty business days rather than evidenced. 1 2 3 9 10

Report an error

The CRM Manager

A documented API with OAuth 2, PKCE, scopes and a rate-limiting topic, plus no-cost webhooks for the core subscriber events — added, subscribed, unsubscribed — with HMAC-SHA256 payload verification, is the full mid-tier package. Webhook deliveries carry no guarantee and retries and a sandbox are undocumented, and while a searchable directory claims hundreds of integrations, the captured pages name no major shop platform, so I stop short of the higher bar. 12 13

Report an error

The CRM Manager

Everything contracts and processes on the US side: AWeber Systems, Inc. in Pennsylvania, Amazon AWS for hosting, OpenAI and Anthropic for content generation, Google for analytics — I found no EU hosting option at all, and data residency is not confirmed on the vendor's own captured pages. Transfers rest on the Data Privacy Framework and standard contractual clauses rather than EU processing, and the customer pre-authorises any other third parties as subprocessors, which is precisely the gap I will not accept for subscriber behaviour data. 2 3

Report an error

The CRM Manager

The only public price I can find is a promotional one-time setup offer of $79 marked down from $599, alongside documentation naming an AWeber Free plan that excludes split testing. No contact-tier prices, send limits, billing periods or overage rates appear in the captured pages, so a sender cannot compute even an approximate invoice for their list size. 1 5

Report an error