Campaigns & automation
How this is scored
Building the mail and the journey around it: editor, templates, segmentation, triggered sequences, A/B testing.
0 — One-off broadcasts from a fixed template; no segmentation and no automation of any kind.
3 — A drag-and-drop editor and simple list segmentation, but automation is a single welcome mail and there is no testing.
5 — Reusable templates, attribute and behaviour segmentation, multi-step automations on common triggers, and subject-line A/B testing.
8 — A visual journey builder with branching on behaviour and data, dynamic content per segment, send-time optimisation, and testing that reports significance rather than raw counts.
10 — Journeys treat the whole lifecycle: event-driven entry from other systems, branching on any attribute or event, holdout groups for measurement, and automations a marketer can read months later without a diagram.
The CRM Manager
Attribute segmentation is real — text and number conditions that can be combined — and an autoresponder runs a timed series from signup that you can edit, pause or delete. But the documented automation is a linear drip; I found no public information on branching journeys, behavioural segmentation, send-time optimisation or A/B testing of any kind, and a lifecycle programme cannot be run on what is evidenced here. 1 2 3