Knowledge Base & Wiki
Elium
EU-Made Report an error0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by Whatever SA · elium.com
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Elium at a glance
- Vendor
- Whatever SA
- Headquarters
- Not stated on the vendor’s pages as of 1 Nov 2026
- Data hosting
- Not stated on the vendor’s pages as of 1 Nov 2026
- Free plan
- Not stated on the vendor’s pages as of 1 Nov 2026
- Panel verdict
- The AI panel rates Elium 3/5, the mean of 6 judges. Elium, from Whatever SA of Louvain-la-Neuve, Belgium, is strongest on sovereignty (8-9 from five of six judges) and weakest on pricing transparency. how scores are made
- As of
- Vendor pages captured 1 Nov 2026; evaluated by the panel 1 Nov 2026. all sources
Read this page as one judge. Each weighs the same scores by what they care about.
The panel's verdict
Elium, from Whatever SA of Louvain-la-Neuve, Belgium, is strongest on sovereignty (8-9 from five of six judges) and weakest on pricing transparency. Judges credit the governance machinery — a single named owner per article, verification periods per space or per article, multi-step approval, gap and duplicate detection — and a permission model that search and AI answers honour end to end, with SAML 2.0 or OpenID single sign-on and SCIM provisioning; one-point lifts to 8 appear on knowledge governance, publishing and integrations, and portability and hosting. The audit log records security events rather than content changes or approvals, exports the last ninety days, and is exclusive to Vault customers after manual activation. Pricing transparency splits 6 versus 5, with lower scores citing the unpriced Vault plan and Enterprise as Custom; sovereignty splits 8 versus 9 over the default cloud being a US parent's EU region and no public information naming the SaaS AI model provider. One judge scored 0 on every criterion while that judge's notes describe the same strengths; other judges' weighted totals run 7.0 to 7.4.
Speaks for it
- Every article carries a single named owner, verification periods set per space or per article with expiry nudges thirty days ahead, multi-step approval, gap and duplicate detection, and a platform-wide overdue view
- Full-text search covers titles, bodies, tags, comments and attached-file text with Boolean operators, wildcards and proximity search, while AI answers cite their sources and respect what each reader may see
- A Confluence migration planned and run by the vendor's team carries page hierarchy, labels and attachments, and a full JSON export with metadata and original attachments is delivered as an encrypted ZIP from the admin panel
- The captured pages state a Belgian contracting entity, hosting on Google Cloud's Belgium region or SecNumCloud-qualified 3DS Outscale in France, twenty-two published subprocessors, an on-premise edition with source-code access front and back, and the statement that content never trains AI
- Team at €15 /mo per user and Corporate at €20 /mo per user are public, each with Save 17% and a ten-user minimum, and every plan includes unlimited spaces, content and AI answers with no usage credits
Held against it
- Enterprise is priced only as Custom and the Vault plan carrying the audit log and SecNumCloud hosting has no public price, so a fully configured deployment cannot be budgeted from public pages
- The audit log records security events such as logins and permission changes rather than content changes or approvals, its export covers only the last ninety days, and it is exclusive to Vault customers after manual activation by the Elium team
- The public help-centre portal is labelled beta and enabled per platform on request, and we found no public information on custom domains, branding, SEO controls or portal analytics
- We found no public information on enforced two-factor authentication, IP or domain restrictions, directory group synchronisation, or read confirmations for mandatory pages
- We found no public information on reader or guest pricing, storage limits, the on-premise licence and support cost, minimum term or VAT treatment
Best for
- You need governed internal knowledge — named owners, verification cycles and multi-step approval — for support, operations or quality-system content
- You are a European organisation that wants a Belgian contracting entity, a published subprocessor list and a choice of EU cloud, SecNumCloud-qualified hosting or an on-premise edition where you pick the AI model
- You are migrating from Confluence and want the vendor's team to plan and run the move while keeping page hierarchy, labels and attachments
- You want AI answers grounded in your own articles, surfaced inside Salesforce, ServiceNow, Zendesk or Jira records or through portals for employees, customers and partners
Avoid if
- You must compute a full annual cost from public pages before shortlisting — Enterprise is Custom and the Vault plan carrying the audit log and SecNumCloud hosting is unpriced
- You need an auditable trail of content edits and document approvals — the published audit log covers security-sensitive events only, with a ninety-day export
- You need a production-grade public help centre on your own domain — the public portal is a beta feature enabled per platform on request
- Your team is smaller than ten users — the published tiers carry a ten-user minimum
The scores
| Criterion | Panel median |
|---|---|
| Editor, structure & search | 3.5 of 5 |
| Verification, ownership & freshness | 3.5 of 5 |
| Permissions, SSO & administration | 3.5 of 5 |
| Help-center publishing & integrations | 3.5 of 5 |
| Import, export & self-hosting | 3.5 of 5 |
| European sovereignty | 4 of 5 |
| Pricing transparency | 2.5 of 5 |
Verification, ownership & freshness
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How this is scored
Whether the content stays true: page owners or experts named per page, verification with a review date and a reminder when it lapses, approval or publishing workflows with drafts and reviewers, read confirmations for mandatory pages, analytics on views, searches without a result and stale pages, duplicate detection, archiving rules, and an audit trail of who changed and approved what.
0 — No way to see who owns a page or when it was last checked beyond the edit date.
3 — Page history and last-edited dates; owners, verification, approvals and content analytics are basic or not described.
5 — An owner or verifier per page, a review interval with reminders, a draft and publish step, page view statistics, and archived pages kept out of search.
8 — Approval workflows with several reviewers, read confirmations for mandatory pages, analytics on failed searches and stale content, duplicate or outdated content flagged automatically, and an exportable audit trail of changes and approvals.
10 — Governance that a regulated organisation runs on: controlled documents with versioned approvals that meet a named standard (ISO 9001, GxP), expiry and review enforced per space, knowledge gaps reported from searches and AI questions, and every published statement traceable to an approved version.
The Operations Lead
Each article carries a single owner whose name and picture sit at the top of the page, verification periods are set per space or per article with owners nudged thirty days before expiry, and administrators get one view of overdue content across the whole knowledge base. Multi-step approval, gap detection and duplicate detection are named modules and analytics include expired content reads. We found no public information on read confirmations for mandatory pages, and the audit log records security events rather than content changes and approvals. 4 16 17 22
The IT Administrator
Every article names a single owner shown at the top, verification periods run per space or per article with owners nudged thirty days before expiry, and there is a multi-step approval module plus gap detection, duplicate detection, expired-content-read analytics and an admin view of overdue content across all spaces. The audit log records security events such as logins and permission changes rather than content edits, so I found no public information on an exportable trail of who changed and approved which page. 4 17 16 3 1
The Support Knowledge Manager
This is what I buy for: every article has a single named owner shown at the top and notified first when something needs doing, verification periods are set per space with custom periods per article, owners are nudged thirty days before expiry, and administrators get one view of overdue content across all spaces plus the share of reads on expired articles. Multi-step approval, gap detection and duplicate detection are named modules, and stale or gapped content is flagged and routed to the owner with a human in the loop. We found no public information on read confirmations for mandatory pages or an audit trail of content changes and approvals — the audit log records security events such as logins and role changes — so I stop short of the highest band. 1 4 16 17 19
The Engineering Lead
Every article has a single named owner shown at the top, verification periods are set per space or per article with expiry nudges thirty days ahead, and admins get a platform-wide overdue view plus Expired Content Reads analytics. Multi-step approval, gap detection and duplicate detection are published modules, and the audit log exports to CSV — though it only covers the last ninety days, needs vendor activation and is for Vault customers only. We found no public information on read confirmations for mandatory pages. 4 12 16 17
The Quality Manager
This is close to the machinery I run my quality system on: a single named owner shown at the top of each article, verification periods set per space or per article with reminders well before expiry, a multi-step approval module, duplicate and gap detection, an admin view of overdue content and a metric for reads of expired content. What holds it back for a certifier is that the exportable audit log records security events such as logins and permission changes rather than document approvals, and we found no public information on read confirmations for mandatory pages. 1 4 12 16 17 19
The Skeptic
Every article carries a single named owner shown at the top, verification periods set per space or per article with a nudge thirty days before expiry, multi-step approval, duplicate and gap detection, a platform-wide overdue view and an expired-content-reads metric. The audit log covers logins, user management and permission changes, exportable as CSV but limited to the last ninety days, activated manually and only for Vault customers; we found no public information on read confirmations for mandatory pages or a trail of content approvals, which keeps this below the regulated-organisation band. 3 4 16 17
Permissions, SSO & administration
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How this is scored
Who may see and edit what, and how the administrator keeps control: roles and permissions per space and per page, restricted or private pages, guest and external access, groups synced from Azure AD/Entra ID, Google Workspace or LDAP, single sign-on (SAML, OIDC), SCIM provisioning, two-factor authentication enforced, an audit log of access and permission changes, and admin controls over sharing and public links. Where the data is hosted and certifications are scored under sovereignty.
0 — Everyone in a workspace sees and edits everything; no permissions of any kind.
3 — Admins, members and guests, or private and shared pages; per-space or per-page rights, SSO and an audit log are basic or not described.
5 — Permissions per space and per page, guest access with limits, single sign-on through Google or Microsoft, two-factor authentication, groups, and admin control over public sharing.
8 — SAML or OIDC single sign-on with any identity provider, SCIM provisioning or LDAP and directory group sync, enforced 2FA, an audit log of views, edits and permission changes, IP or domain restrictions, and permissions honoured by search and AI answers.
10 — Access control an enterprise auditor accepts as documented: granular roles with inheritance explained, just-in-time and external access with expiry, every access and permission change logged and exportable to a SIEM, and the permission model published with its limits.
The Operations Lead
A two-layer role model is documented — system roles plus per-space roles including a read-only guest — with additional view access per article for people outside a space, single sign-on via any SAML 2.0 or OpenID provider, and SCIM provisioning from Entra ID or Okta included on every paid plan. Search and AI answers respect the permission model end to end, which I need before the workshop sees the travel rules. We found no public information on enforced two-factor authentication or IP restrictions, and the audit log covers security events only, is exportable for the last ninety days, requires manual activation by the Elium team and is exclusive to Vault customers. 3 5 7 16 18 19
The IT Administrator
Single sign-on via SAML 2.0 or OpenID with any provider and SCIM provisioning against Entra ID are documented outright, the role model spans system and space roles, articles allow additional view access outside their space, and admins can view or disable any public link. The audit log is the weak point for an auditor: available on demand exclusively for Vault customers, activated manually by the vendor's team, with exports covering only the last ninety days. I found no public information on enforced two-factor authentication or directory group synchronisation. 7 18 19 16 3
The Support Knowledge Manager
The permission model is documented in public help pages: a system role for the whole platform and a space role per space, guests limited to the spaces they belong to, per-article additional view access, and administrator control over public links with external sharing switchable off entirely. Single sign-on works with any SAML 2.0 or OpenID provider, SCIM provisioning with Entra ID or Okta is included on every paid plan, and search and AI answers honour the same permissions. The audit log does record logins and permission changes with a CSV export, but activation is performed manually by the vendor's team, it is reserved for the top plan and the export covers only the last ninety days; we found no public information on enforced two-factor authentication or IP restrictions. 3 5 7 16 18 19
The Engineering Lead
A platform role combined with a per-space role defines rights, articles carry an owner, extra view access and reshares, and admins can view or disable any public link or switch external sharing off entirely. Sign-in works via any SAML 2.0 or OpenID provider with SCIM from Entra ID or Okta — SCIM on every paid plan — and search and AI answers honour the access model end to end. The audit log records logins and permission changes rather than content edits, and we found no public information on enforced two-factor authentication or IP restrictions. 5 7 16 18 19
The Quality Manager
SAML 2.0 and OpenID Connect with any identity provider, SCIM provisioning through Entra ID and Okta, layered system and space roles, per-article view access, and public links that administrators can view and disable — and search plus AI answers honour the permission model end to end, which is what keeps drafts out of sight. We found no public information on enforced two-factor authentication, IP or domain restrictions, or LDAP; the audit log is limited to security events and tied to higher plans. 3 5 7 8 16 18 19
The Skeptic
Two layers of roles — system roles from administrator down to a guest who sees only member spaces, plus space roles — with per-article additional view access and reshares, single sign-on via any SAML 2.0 or OpenID provider, SCIM provisioning from Entra ID and Okta, admins able to view or disable any active public link and switch external sharing off entirely, and both search and AI answers honouring the permission model end to end. We found no public information on enforced two-factor authentication, IP or domain restrictions, or directory group sync, and the audit log records logins and permission changes rather than views or edits of pages. 18 19 7 5 3 16
Help-center publishing & integrations
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How this is scored
How knowledge reaches people outside the editor: public or password-protected sites and help centers with a custom domain, branding and SEO controls, an in-app widget or contextual help, ticket deflection in a help desk, multilingual publishing, integrations with Slack, Microsoft Teams, Jira, Google Drive, help desks and CRMs, a browser extension, a documented REST or GraphQL API, webhooks, and an MCP server or connector for AI assistants.
0 — Content cannot be shared beyond the editor and nothing connects to it.
3 — Sharing a page by public link and a few integrations such as Slack; a branded help center, an API and webhooks are basic or not described.
5 — A published site or help center with custom domain and branding, integrations with Slack or Teams and Google Drive or Microsoft 365, a documented API, and embeds of common tools.
8 — A help center with SEO controls, multilingual publishing, access for logged-in customers and analytics, a widget or contextual help inside the customer's product, help desk integration with ticket deflection, webhooks, and a connector or MCP server for AI assistants.
10 — Knowledge delivered wherever it is needed from one source: internal and public audiences served from the same pages with per-audience rules, a complete API with SDKs and rate limits stated, a marketplace of integrations, and every channel measured in one report.
The Operations Lead
External portals serve employees, customers and partners from one knowledge engine, browsable as a structured catalogue or answerable by an AI chatbot and embeddable inside an existing client portal, while sixty-five integrations are catalogued, including Salesforce, ServiceNow, Zendesk and Jira surfacing Elium answers inside tickets, MCP with OAuth for AI assistants, a browser extension and a documented GraphQL API. The public help-centre portal is in beta and enabled only on request to the account manager. We found no public information on custom domains, branding options or SEO controls. 5 7 20 21
The IT Administrator
External portals serve employees, customers and partners from one knowledge engine, multilingual per section, and the knowledge base can be embedded inside an existing client portal; the public portal itself is labelled beta and must be enabled on request. Sixty-five integrations include help desk tools such as ServiceNow, Zendesk and Jira surfacing answers inside tickets, a browser extension, webhooks, a documented GraphQL API and MCP connectors for ChatGPT, Claude and Copilot Studio agents with citations. I found no public information on custom domains or SEO controls for the published sites. 5 20 7 21 3
The Support Knowledge Manager
Knowledge reaches well beyond the editor: portals for employees, customers and partners each scoped to their own content off the same governed knowledge, answers surfaced inside Salesforce, ServiceNow, Zendesk, Jira and Intercom records, the knowledge base embeddable inside an existing client portal, a browser extension, webhooks, a GraphQL API and MCP connectors for ChatGPT, Claude and Copilot Studio. The public help centre itself is a beta switched on per platform on request, with sections, folders and per-language names, and we found no public information on a custom domain, SEO controls or portal analytics — the pieces I need to run six languages on our own domain. Multilingual publishing exists as live machine translation rather than managed translations kept in step with the source. 5 7 8 20 21
The Engineering Lead
Sixty-five integrations including Slack, Teams, Jira, Salesforce, ServiceNow and Zendesk, a documented GraphQL API, webhooks through the Power Automate connector, and MCP with connectors for ChatGPT, Claude and Le Chat — the AI plumbing is unusually well documented. External portals serve customers and partners, embed inside an existing client portal, and pair a structured catalogue with an AI chatbot. The public portal itself is a beta enabled on request, and we found no public information on custom domains, branding, SEO controls or portal analytics. 3 5 7 20 21
The Quality Manager
Knowledge leaves the editor through audience-scoped portals with an AI chatbot, permission-gated public pages and embedding inside an existing client portal, with sections named in each language. Sixty-five integrations include MCP with OAuth for ChatGPT, Claude and Copilot Studio agents, a GraphQL API, webhooks, a browser extension and answers surfaced inside ServiceNow, Zendesk and Salesforce records. The public portal is described as a beta feature enabled on request, and we found no public information on SEO controls, custom domains or portal analytics. 3 5 7 8 20 21
The Skeptic
External portals for employees, customers and partners with an AI chatbot, a knowledge base embeddable inside an existing client portal, and a public portal with multilingual sections, admin-gated external spaces and permission-gated public pages; around the core, sixty-five integrations including an MCP server with ChatGPT, Claude and Le Chat connectors, answers surfaced inside Salesforce, ServiceNow, Zendesk and Jira records, webhooks, Power Automate and a documented GraphQL API. The public portal is still labelled beta and enabled per platform on request, and we found no public information on custom domains, branding or SEO controls for the published site. 5 20 7 21 8
Import, export & self-hosting
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How this is scored
What arriving and leaving would cost: import from Confluence, Notion, Google Docs, Word and Markdown with structure, attachments and links kept, a full export of every space in an open format (Markdown, HTML, XML, PDF) with attachments and history, an API that reaches all content, a stated migration path from Confluence Server or Data Center, open-source code under a named licence, and a self-hosted or on-premise edition with its own documentation.
0 — Content cannot be imported or exported; it can only be read in the vendor's interface.
3 — Single pages export to PDF or Word and some files can be imported; a full export, a Confluence import and self-hosting are basic or not described.
5 — Import from Confluence or Notion and from Word or Markdown, a full workspace export to Markdown or HTML with attachments, a documented API covering pages, and a stated retention of data after cancellation.
8 — A Confluence migration tool or service that keeps hierarchy, permissions and attachments, a full export with history in an open format, a self-hosted or on-premise edition with installation and update documentation, and data returned or deleted on termination under stated terms.
10 — The customer owns the content end to end: open-source code under a named licence that runs fully self-hosted with feature parity stated, a complete export another tool can import without loss, and the deletion of every copy on termination documented.
The Operations Lead
A Confluence migration run by the Elium team carries over page hierarchy, labels and attachments as native indexed articles, migration sources also list OneNote, Notion, SharePoint and Google Drive, and a full export as JSON with metadata and original attachments arrives as an encrypted ZIP from the admin panel. An on-premise edition is documented as the same platform on our own infrastructure with front-and-back source-code access, and personal data is deleted within thirty days of termination. We found no public information on export including page history, on permissions surviving a migration, or on installation and update documentation for the on-premise edition. 6 7 12 22 23
The IT Administrator
The Confluence migration is a vendor-run service with page hierarchy, labels and attachments carrying over into native, indexed articles, though preservation of permissions is not stated. A full export as JSON with metadata and original attachments is documented, delivered as an encrypted ZIP from the admin panel, on-premise is offered as the same platform inside the customer's own infrastructure with source-code access, and personal data is deleted within thirty calendar days of termination. I found no public information on installation and update documentation for the on-premise edition, or on export including page history. 22 7 6 23 12
The Support Knowledge Manager
Arriving and leaving are both documented: a Confluence migration planned and run by the vendor's team that carries page hierarchy, labels and attachments, further imports from OneNote, Notion, GitBook, SharePoint and Google Drive plus custom-built ones, and a full JSON export with metadata and original attachments delivered as an encrypted ZIP from the admin panel, with all personal data deleted within thirty days of termination. The on-premise edition is the same platform inside our own infrastructure with source-code access front and back and AI models self-hosted on our own GPUs. We found no public information on installation and update documentation for that edition, a named open-source licence, or whether the export keeps page history. 1 6 7 12 22 23
The Engineering Lead
The Confluence migration is planned and run by the Elium team and carries over page hierarchy, labels and attachments, with Notion, OneNote, GitBook and custom imports also listed. A full export arrives as an encrypted ZIP of content with metadata and original attachments from the admin panel — requested through support and limited to system admins — Markdown and other open formats are claimed, personal data is deleted within thirty days of termination, and an on-premise edition with front-and-back source-code access is documented. We found no public information on export of page history or on-premise installation and update documentation. 6 7 12 22 23
The Quality Manager
Confluence pages arrive as native articles with hierarchy, labels and attachments preserved and the move planned and run by the vendor's team, with OneNote, Notion, GitBook and OpenText listed alongside Markdown, Google Drive and SharePoint import. Leaving is documented too: an export of all content as JSON with metadata and original attachments delivered as an encrypted ZIP from the admin panel, personal data deleted within thirty days of termination, and an on-premise edition with source-code access. We found no public information on whether the export includes page history, or on installation and update documentation for the on-premise edition. 1 6 7 12 22 23
The Skeptic
A guided Confluence migration runs with the vendor's team and keeps page hierarchy, labels and attachments (we found no public information on permissions carrying over), with imports also from OneNote, Notion, GitBook, Google Drive, SharePoint and Markdown; the full platform export is an encrypted ZIP of data, metadata and original attachments requested from support and downloaded by system admins from the admin panel, and personal data is deleted within thirty days of termination. An on-premise edition documented on its own page keeps content and processing on your infrastructure with source-code access front and back, though we found no public information on a named open-source licence, installation and update documentation, or whether the export includes page history. 22 23 6 12 7
European sovereignty
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How this is scored
Who the contracting entity and the parent company are, where pages, attachments and search indexes are stored and processed, and who the subprocessors are (hosting, CDN, search, email, support, payment, and the AI model provider that reads pages for answers and summaries, with whether content is used for training). Independently sourced by the sovereignty pipeline; a wiki holds internal processes, customer data and trade secrets, so the whole chain counts, not only the database. A self-hosted or open-source edition the customer runs on its own European servers counts as the customer's chain, whatever the vendor's seat.
0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.
3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.
5 — EU data residency available and an EU contracting entity or EU representative, but parts of the chain (CDN, search, email, support, AI model) run through non-EU providers without a stated safeguard, or EU residency is limited to the higher tiers.
8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations including the AI model provider, no training on customer content stated, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated — or a self-hosted edition documented that keeps every page on the customer's own servers.
10 — Sovereign end to end and evidenced: European ownership, entity, hosting and every subprocessor including AI, or a self-hosted open-source edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.
The Operations Lead
The contracting entity is Whatever SA in Louvain-la-Neuve, Belgium; the SaaS runs on Google Cloud's Belgium region or SecNumCloud-qualified 3DS Outscale in France; and named subprocessors are shown with their regions — Aiven, Datadog in Germany, Mixpanel in the Netherlands, SparkPost — alongside a published data processing agreement, ISO 27001 and the statement that content never trains AI. The AI model is the customer's choice, from Azure OpenAI or Mistral down to a model on our own GPUs, and on-premise keeps content, metadata and processing on our own infrastructure. We found no public information on SOC 2 or on the scope of the certifications, and only some of the twenty-two listed subprocessors are shown with their locations. 6 8 9 12 13
The IT Administrator
The contracting entity is Whatever SA in Louvain-la-Neuve, Belgium, independently owned for over a decade; the SaaS runs on Google Cloud's Belgium region with the Vault plan on 3DS Outscale in France under SecNumCloud, and twenty-two subprocessors are listed with locations including Aiven, Datadog in Germany, Mixpanel in the Netherlands and SparkPost, alongside a published data processing agreement with European Commission-approved transfer clauses. Customer content never trains AI, the AI features run against a model the customer picks including Mistral or a self-hosted model on the customer's own GPUs, and the on-premise edition keeps content, metadata and processing flows entirely on the customer's infrastructure. 9 8 6 12 13
The Support Knowledge Manager
The whole chain is named and European: Whatever SA of Louvain-la-Neuve is the contracting entity, the SaaS runs on Google Cloud's Belgium region or 3DS Outscale in France with SecNumCloud qualification, twenty-two subprocessors are published with EU locations for the database, logs, analytics and email, and a GDPR data processing agreement, ISO/IEC 27001:2022 and a rule against third-country transfers without the subscriber's written agreement are stated. Content is stated never to train AI, the AI model is ours to choose including self-hosted options, and the on-premise edition keeps content, metadata and processing flows entirely on our own infrastructure. The automated sovereignty fields record entity and residency as unconfirmed while the captured trust and legal pages state them plainly, so I scored the captured pages. 6 8 9 12 13
The Engineering Lead
Whatever SA is a Belgian entity, independently owned for over a decade, hosting by default on Google Cloud's Belgium region or on 3DS Outscale in France with SecNumCloud qualification for Vault customers. Twenty-two sub-processors are listed with named EU regions — Aiven, Datadog in Germany, Mixpanel in the Netherlands, SparkPost — the DPA requires prior written agreement for any third-country transfer, content never trains AI, and ISO 27001 and SecNumCloud are stated. The on-premise edition keeps content, metadata and processing on your own infrastructure with your own model, which is the chain I would run. 6 8 9 12 13
The Quality Manager
The contracting entity is Whatever SA in Louvain-la-Neuve, Belgium, independently owned for over a decade, with the application hosted on Google Cloud's Belgium region or the SecNumCloud-qualified 3DS Outscale in France, a published list of twenty-two subprocessors with their regions, a published data processing agreement, ISO/IEC 27001:2022 and the statement that customer content never trains AI. The on-premise edition is documented to keep content, metadata and processing on the customer's own infrastructure with nothing transiting external services. I stop short of full marks because the captured pages do not set out the certification scope or an open-source licence under a named licence. 6 8 9 11 12 13
The Skeptic
A Belgian contracting entity (Whatever SA, Louvain-la-Neuve) independently owned for over a decade, default hosting in Google Cloud's Belgium region with a SecNumCloud-qualified French alternative (3DS Outscale) on the Vault plan, twenty-two subprocessors listed with named EU-located services (Aiven, Datadog in Germany, Mixpanel in the Netherlands, SparkPost), a published data processing agreement on Commission-approved transfer clauses, no third-country transfer without the subscriber's prior written agreement, ISO 27001:2022, and the statement that your content never trains AI. For the SaaS deployment we found no public information naming the AI model provider that reads the pages — model choice, including self-hosted vLLM or Ollama called from your own infrastructure, is documented for the on-premise edition — and the default cloud is a US parent's EU region, so I stop one step short of sovereign end to end. 12 13 9 8 6
Pricing transparency
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How this is scored
Whether a buyer can compute the real annual cost from public pages alone: price per user and tier, readers or guests free or charged, minimum seats, which features (SSO, SCIM, audit log, verification, help-center publishing, custom domain, AI answers, EU data residency) cost extra, the free tier and its limits, storage limits, the self-hosted edition's licence and support price, minimum term and setup or migration fees.
0 — No public prices at all; every customer is a sales call.
3 — A starting price or a free tier exists, but how cost scales with users, readers or features is unclear.
5 — Tiers are public with their price per user and main inclusions, but at least one commonly needed piece (SSO, AI, readers or guests, EU residency, the self-hosted edition) is unpriced or "on request".
8 — Every tier priced publicly with its scaling rule (editors, readers, guests, storage), add-ons priced, the self-hosted edition's licence and support cost stated, minimum seats, term and VAT treatment stated.
10 — Complete price computability: annual cost derivable for a given number of editors and readers and a feature set, with every add-on, AI credit, setup, migration and support fee and the cancellation and data-return terms published.
The Operations Lead
Team is €15 /mo per user and Corporate €20 /mo per user, each with a ten-user minimum and "Save 17%" yearly, unlimited spaces, content and AI answers with no usage credits, and the tier boundaries for the browser extension, portals, single sign-on, the audit trail, the full API and on-premise hosting are shown on the pricing page. Enterprise is "Custom", so the on-premise edition's licence and support price is not public. We found no public information on reader or guest pricing — I cannot compute what read access for the workshop would cost — nor on storage limits, minimum term or VAT treatment. 6 8
The IT Administrator
Two tiers are priced publicly — Team at €15 /mo per user and Corporate at €20 /mo per user, both with a ten-user minimum and a 17% yearly saving — with unlimited spaces, content and AI answers and no usage credits on every plan. But the Vault plan that carries SecNumCloud hosting and the audit log is unpriced, Enterprise is custom, and I found no public information on the licence or support cost of the on-premise edition, so the real annual cost for a nine-hundred-seat utility is not computable from public pages. 8 16 9
The Support Knowledge Manager
Team at €15 /mo per user and Corporate at €20 /mo per user are public with a 17% yearly saving, a ten-user minimum and a clear statement that unlimited spaces, content and AI answers carry no usage credits and that our content never trains AI. Everything I would actually configure — single sign-on with audit trail, self-service portals, the full API, SecNumCloud or on-premise hosting — sits on the Enterprise tier priced only as Custom, and we found no public information on reader or guest pricing, storage limits, the on-premise licence and support cost, minimum term or VAT treatment. I can budget the middle tiers but not the full annual cost of the configuration a six-language support operation needs. 4 8
The Engineering Lead
Team at €20 per user per month on the Corporate tier and €15 on Team are public with a 17% yearly saving, a ten-user minimum, unlimited content and AI answers, and per-tier feature placement such as single sign-on and the browser extension. Enterprise is custom, the Vault plan that carries the audit log and SecNumCloud hosting has no public price on the pricing page, and we found no public information on guest or reader pricing, storage limits, or the on-premise licence and support cost. 8 9 16
The Quality Manager
Team at €15/mo per user and Corporate at €20/mo per user are published with a ten-user minimum, unlimited spaces, content and AI answers and no usage credits, and the tier boundaries for single sign-on, the audit trail, the browser extension and portals are visible on the pricing page. However Enterprise is listed as 'Custom', and we found no public information on guest or reader pricing, storage limits, the on-premise edition's licence and support cost, minimum term or VAT treatment. I cannot compute a full annual cost for a regulated rollout from the captured pages alone. 1 4 8
The Skeptic
Team at "€15 /mo per user" and Corporate at "€20 /mo per user", each "Save 17%", a ten-user minimum with one or three admins included, and — rare enough to note — unlimited spaces, content and AI answers with no usage credits, so the AI line is priced in rather than metered; a free trial is offered. Enterprise is "Custom", and that is where the pricing page places single sign-on with audit trail, SecNumCloud, private cloud and on-premise, and the full API, while Okta provisioning via SCIM is stated as included on every paid plan; we found no public information on reader or guest pricing, storage limits, the on-premise licence and support cost, minimum term, setup or migration fees, or VAT treatment. 8 7 4
European sovereignty — proven facts
0 of 6 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined ⚠ unverified | — | uncited Report an error |
|---|---|---|---|
| Hosting location | Not determined ⚠ unverified | — | uncited Report an error |
| Hosting options | Not determined ⚠ unverified | — | uncited Report an error |
| Open source | Not determined | — | uncited Report an error |
| Data processing agreement | Not determined ⚠ unverified | — | uncited Report an error |
| Transfer impact assessment | Not determined | — | uncited Report an error |
Questions about Elium
Is Elium European?
Yes. whats-best.ai classifies Elium as EU-Made.
Where does Elium store data?
Not stated on the vendor’s pages as of 1 Nov 2026.
Does Elium have a free plan?
Not stated on the vendor’s pages as of 1 Nov 2026.
What are the best alternatives to Elium?
As of 1 Nov 2026, the panel rates Document360 (3.5/5), BookStack (3/5) and XWiki (3/5) highest among the other 13 Knowledge Base & Wiki products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Document360 (UK / wider Europe). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Elium alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 1 Nov 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- Weak sourcing — Data processing agreement, Hosting location, Hosting options, Legal entity. Not confirmed on the vendor’s own pages as captured.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 33 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 11 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 6 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 3 data facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 3 hosting facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 2 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 1 legal fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 subprocessors fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 4 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown. Know more? Tell us
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement. Know more? Tell us
Sources (24)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage elium.com Checked 1 Nov 2026 Details →
- 2 Features page (editor) elium.com Checked 1 Nov 2026 Details →
- 3 Features page (AI search) elium.com Checked 1 Nov 2026 Details →
- 4 Features page (content expiration) elium.com Checked 1 Nov 2026 Details →
- 5 Features page (external portals) elium.com Checked 1 Nov 2026 Details →
- 6 Features page (on-premise edition) elium.com Checked 1 Nov 2026 Details →
- 7 Integrations page elium.com Checked 1 Nov 2026 Details →
- 8 Pricing page elium.com Checked 1 Nov 2026 Details →
- 9 Trust center elium.com Checked 1 Nov 2026 Details →
- 10 API documentation learn.elium.com Checked 1 Nov 2026 Details →
- 11 Legal overview elium.com Checked 1 Nov 2026 Details →
- 12 Privacy policy elium.com Checked 1 Nov 2026 Details →
- 13 Data processing agreement (dpa) elium.com Checked 1 Nov 2026 Details →
- 14 Editor, structure & search — found from sitemap help.elium.com Checked 1 Nov 2026 Details →
- 15 Editor, structure & search — found from sitemap help.elium.com Checked 1 Nov 2026 Details →
- 16 Verification, ownership & freshness — found from sitemap help.elium.com Checked 1 Nov 2026 Details →
- 17 Verification, ownership & freshness — found from sitemap help.elium.com Checked 1 Nov 2026 Details →
- 18 Permissions, SSO & administration — found from sitemap help.elium.com Checked 1 Nov 2026 Details →
- 19 Permissions, SSO & administration — found from sitemap help.elium.com Checked 1 Nov 2026 Details →
- 20 Help-center publishing & integrations — found from sitemap help.elium.com Checked 1 Nov 2026 Details →
- 21 Help-center publishing & integrations — found from sitemap learn.elium.com Checked 1 Nov 2026 Details →
- 22 Import, export & self-hosting — found from sitemap elium.com Checked 1 Nov 2026 Details →
- 23 Import, export & self-hosting — found from sitemap help.elium.com Checked 1 Nov 2026 Details →
- 24 Legal notice — found from the homepage elium.com Checked 1 Nov 2026 Details →