iSpring LMS (iSpring Learn)

The Onboarding Lead

The core is well documented for a three-plant rollout: a built-in editor with video, articles, quizzes and interactive assignments, SCORM 1.2/2004 with xAPI and AICC import, sequenced learning tracks that unlock the next course only after the previous one is completed, classroom and webinar sessions, automatic certificates, a native iOS and Android app with offline mode, and a portal localised into 30 languages with AI translation of course content. We found no public information on WCAG accessibility conformance, question pools or branching paths, and the AI authoring is described without the model or its data use explained; cmi5 and LTI appear in the knowledge pages only as background on standards, not as documented support in this LMS. 2 4 11 12 13

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The Compliance Officer

SCORM 1.2 and 2004, xAPI and AICC are documented alongside a built-in editor and the bundled authoring tool, sequenced learning tracks that gate the next step until the theory is done, blended programmes with webinars and classroom sessions, and a native mobile app with offline use and thirty interface languages. AI authoring including automatic translations and off-the-shelf course libraries are also documented. I found no public information on cmi5 or LTI for this LMS, on question pools, or on WCAG accessibility conformance, so the top levels are out of reach. 2 4 11 12 15

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The Customer Education Lead

This is a full content engine: SCORM 1.2 and 2004 plus xAPI import, sequenced learning tracks that gate enrollment until the prerequisite is done, quizzes with attempts and answer breakdowns, automatic certificates with custom templates, blended programs with webinars and attendance tracking, an offline iOS and Android app, a 30-language portal and AI authoring for text, quiz questions, images and translations. We found no public information on WCAG conformance, question pools, or cmi5/LTI support for iSpring itself, which is what keeps it off the top band. 2 4 10 11 12 13 15

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The Works Council Member

Course delivery is well documented: SCORM 1.2 and 2004 plus xAPI import, a built-in editor, sequenced learning tracks that block the next step until the prerequisite is complete, automatic certificates, blended programs with multiple sessions, a native mobile app with offline mode, and thirty interface languages. Authoring is AI-assisted including translation of course content. We found no public information on an accessibility statement against WCAG, on question pools or branching paths, or on which model the AI features use. 2 4 11 12 15

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The IT & HR Systems Admin

SCORM 1.2 and 2004 plus xAPI content upload is documented, learning tracks gate enrollment on prerequisites, blended programs combine courses with webinars and live sessions over Zoom or Teams, certificates are issued automatically, the iOS and Android app works offline, and the portal localizes into 30 languages, with iSpring Suite AI generating courses, quizzes and translations and a ready-made course library included. We found no public information on WCAG accessibility conformance, cmi5 or LTI support for iSpring, question pools, branching paths, or exporting courses back out as packages for another LMS. 2 4 10 11 12 13

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The Skeptic

SCORM 1.2 and 2004 and xAPI are documented import formats, learning tracks gate enrollment until prerequisites are completed, classroom and virtual sessions sit alongside online courses, certificates are awarded automatically, and the iOS and Android app works offline with progress syncing on reconnect — a real platform, not a video player with a completion checkbox. What we could not find: cmi5 or LTI support for iSpring itself, question pools or branching paths, any accessibility statement against WCAG, or which model powers the AI authoring and what happens to the data uploaded into it. 2 4 11 12 13 15

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The Onboarding Lead

As the one who signs off the annual safety instructions, this is the strongest part of the file: role-based rules enrol people automatically, deadlines drive automated reminders, recurring retraining and certificate expiry are monitored with automatic re-enrolment when a course version changes, and every completion is logged permanently with an immutable version history showing which version each employee completed and on which date. The audit pack — completion reports, individual transcripts and timestamped logs filterable by role, department and compliance status, exportable for inspectors — plus named regimes such as OSHA, HIPAA, AML, FDA and HSE goes most of the way to inspection-proof. We found no public information on e-signatures or attestations, on retention configurable per regulation, or on validation for a named regulated use. 12 13 2 1

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The Compliance Officer

The documented evidence here is what our audits live or die on: role-based automatic assignment, recurring retraining with certificate-expiry monitoring, automated deadline reminders, and an immutable version history showing exactly which version each employee completed and on which date — the very question our last audit took a week to answer. Completion reports, individual transcripts and timestamped training logs are filterable by role, department, date and compliance status and exportable in one click as a pack designed for inspectors, with anti-money-laundering among the named regimes. I found no public information on escalation of overdue training to the manager or on policy attestations with e-signature, so I stop one level short. 1 12 13 15

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The Customer Education Lead

Role-based auto-enrollment with named regimes (OSHA, HIPAA, AML), automated deadline reminders, recurring retraining with certificate-expiry monitoring and automatic re-enrollment when a course version changes, attendance tracking for live and Zoom sessions, and an audit pack of completion reports, individual transcripts and timestamped training logs on an immutable version history, exportable for inspectors. We found no public information on policy attestations with e-signature or an explicit escalation workflow to managers, so it sits just below the strongest compliance band. 1 3 12 13 15 17

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The Works Council Member

The compliance engine is documented in detail: role-based automatic enrollment when a new hire joins, automatic reminders before a deadline becomes a violation, recurring retraining with certificate expiry and automatic re-enrollment when a course version changes, and an audit pack of completion reports, individual transcripts and timestamped training logs in a format designed for inspectors. Version history is described as immutable, so the completed version is stored per employee, and named regimes include OSHA, HIPAA, AML and GDPR. We found no public information on attestations or e-signatures with timestamp, and the documented dashboards filter by role, department, date and compliance status rather than by legal entity or location. 1 12 13 15

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The IT & HR Systems Admin

The compliance pages document role-based automatic assignment with named regimes (OSHA, HIPAA, AML), automated deadline reminders with manager dashboards, recurring retraining on a set date, and automatic re-enrollment when a certificate expires or a course version changes, backed by an immutable version history showing which version each employee completed and when. An audit pack of completion reports, individual transcripts and timestamped training logs exports in one click in a format designed for inspectors, and attendance at live sessions is tracked automatically. We found no public information on policy attestations with e-signatures or retention of training records configurable per regulation. 1 3 12 13 17

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The Skeptic

The compliance-training material describes rule-based assignment that detects a role and enrolls for named regimes — OSHA, HIPAA, AML — recurring retraining with automated reminders, automatic re-enrollment when a certificate expires or a course version is republished, and an audit pack of completion reports, individual transcripts and timestamped training logs, with immutable version history called "defensible in a legal dispute or regulatory investigation". We found no public information on policy attestations or e-signatures, on escalation to a manager beyond dashboards, or on retention configurable per regulation — and the claims come from marketing pages, with no validated or certified regulated use stated. 1 3 11 12 13

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The Onboarding Lead

The HR trigger is exactly what I want: when a new hire is added to the HR system their details are sent to the LMS and they are immediately enrolled in onboarding and compliance courses, with mentors and supervisors assigned, action-based checklists and sequenced learning tracks, and external audiences get branded portals, built-in e-commerce and automatic enrolment after a Shopify purchase. For my shift workers two things are undocumented: login without a company email address, and external self-registration; we also found no public information on manager-specific task lists, tenants with separate content and reporting, or subscriptions, bundles and invoices for course sales. 19 14 2 15 11

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The Compliance Officer

When a new hire is added to the HR system, details flow automatically to the platform and trigger immediate enrolment in onboarding and compliance courses, with learning tracks, checklists and mentors supporting the first weeks. External audiences are served too: branded portals for customers, partners, franchisees and members, a custom domain, and course sales through built-in commerce, Shopify and Tilda with automatic enrolment on purchase. I found no public information on login for frontline staff without a company email, on subscriptions and invoices, or on separate tenants with their own content, reporting and administrators. 2 3 11 14 15 19

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The Customer Education Lead

For an academy like mine the pages show most of what I need: new-hire enrollment triggered from BambooHR or OrangeHRM with role changes updating assignments, checklists and mentor assignment, dedicated branded portals for customers, partners, franchisees and members with custom domains and a white-label mobile app, built-in e-commerce plus Shopify and Tilda storefronts, and certification tracking with renewal for partner programmes. We found no public information on login for frontline staff without email, invoicing or subscriptions for course sales, or tenant-level separation of content, reporting and administrators. 2 3 4 11 13 14 15 19

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The Works Council Member

Onboarding runs largely without an administrator: when a new hire appears in the HR system their details are sent automatically and they are enrolled in job-specific and compliance courses with notification, supported by mentors, supervisors and action-based checklists. External audiences are served through branded portals with the customer's own domain, built-in e-commerce, and Shopify or Tilda storefronts that enroll buyers automatically. We found no public information on manager-side tasks as such, on login for staff without a company email, or on separate tenants with their own administrators and reporting. 2 14 15 19

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The IT & HR Systems Admin

New employees are enrolled and assigned training automatically, including HRIS-triggered enrollment described for BambooHR and OrangeHRM, with mentors, supervisors and action-based checklists for onboarding. Branded portals with custom domains serve customers, partners, franchisees and members, course sales run through built-in e-commerce or Shopify with automatic enrollment on purchase, and certification tracking with validity monitoring supports partner academies. We found no public information on login for frontline staff without a company email address, per-tenant separation of content and reporting, or subscriptions, bundles and invoicing in the shop. 2 3 14 15 19

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The Skeptic

Onboarding runs automatically — new hires added to the HR system trigger enrollment, with mentors, checklists and sequenced learning tracks — and the extended-enterprise pages describe branded portals for customers, partners, franchisees and members plus built-in e-commerce, with Shopify purchases enrolling learners automatically. We found no public information on login without a company email for frontline staff, on separate tenants with their own content, reporting and administrators, on subscriptions, bundles or invoicing, or on partner certification with renewal. 2 3 14 15 19

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The Onboarding Lead

The day-to-day side is covered: supervisors see only their own department with real-time individual and team statistics, reports on mandatory training, time spent, attempts and answer breakdowns can be filtered, customised and scheduled, and custom roles with permissions exist. For the works council conversation I have little to bring: we found no public information on aggregated or pseudonymised reporting, on switching off time or score tracking, on automatic deletion after a set period, or on a codetermination guide or works agreement template; retention is described only in general terms in the privacy policy, a data processing agreement is offered, but configurable deletion rules are not described. 17 13 16 4 8

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The Compliance Officer

Customisable dashboards, custom reports with scheduled delivery and per-learner records — time spent, number of attempts, answer breakdowns, last visit, and counts of completed, failed, overdue and expired courses — are documented, and supervisor visibility is restricted to the supervisor's own team, alongside custom administrator roles and an offered data processing agreement. I found no public information on aggregated or pseudonymised reports, on switching off time or score tracking, on configurable retention or automatic deletion of learner records, or on any works council material such as a template works agreement, so the codetermination dimension is not addressed publicly. 2 4 8 13 16 17

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The Customer Education Lead

Custom dashboards, scheduled reports and rich per-learner records (time spent, attempts, overdue and expired courses, last visit) are documented, supervisors are restricted to their own team panel, admin roles are customizable, and a data processing agreement is offered. Retention is described only as the vendor's own policy rather than configurable per customer, and we found no public information on aggregated or pseudonymised reporting, switching off time tracking or scoring, or any works council and codetermination material. 4 8 13 16 17

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The Works Council Member

This is the part a works council reads first, and what is documented is monitoring capability without documented limits: the system records time spent per training, the number of attempts to pass, the date of each employee's last visit and total training hours, and gives supervisors a My Team panel with completed, failed, overdue and expired counts, a filter for slow learners, and team progress in percentages presented as a KPI metric. Visibility is role-restricted — only the assigned supervisor sees the My Team dashboard — and custom roles, scheduled custom reports and a data processing agreement are documented. We found no public information on switching off time or score tracking, on aggregated or pseudonymised reporting, on configurable retention and deletion of learner records, or on any codetermination material such as a works agreement template or impact assessment. 8 13 16 17

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The IT & HR Systems Admin

Supervisor dashboards are visible only to the assigned supervisor and show their team's last-visit dates and completed, failed, overdue and expired counts; the Learner Progress and Learner Results reports document what is recorded per learner — time spent, attempts, answer breakdowns — and reports are customizable, filterable and schedulable, with a data processing agreement offered. We found no public information on aggregated or pseudonymised reporting, switching off time tracking or scoring, configurable automatic deletion of learner records, or any works council and codetermination material such as a works agreement template. 4 8 13 16 17

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The Skeptic

Reporting is documented in usable detail — completion rates, test results, time spent, attempts, overdue and expired courses per learner, custom and scheduled reports, and a supervisor dashboard restricted to the supervisor's own team — and a data processing agreement is offered. But we found no public information on aggregated or pseudonymised reporting, on switching off time or score tracking, on customer-configurable retention of learner records, or on any works-council or codetermination material such as a template works agreement under §87(1) no. 6 BetrVG. 4 8 13 16 17

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The Onboarding Lead

SAML 2.0, OpenID and JWT single sign-on, a REST and SOAP API, named connectors for BambooHR, OrangeHRM, Salesforce, MS Azure and MS Exchange, Zoom, Teams and Google Meet for live sessions, Shopify for storefronts, four course libraries, plus Zapier and Albato for everything else — and, decisive for us, a documented deployment on our own servers in an isolated environment controlled by our internal IT team. We found no public information on SCIM provisioning, webhooks, a public API reference with rate limits or a sandbox instance, on exporting courses back out as SCORM packages, or on documented return and deletion of all data at termination. 3 4 2 19 1

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The Compliance Officer

Single sign-on through SAML 2.0, OpenID and JWT, a REST and SOAP API, prebuilt connectors for BambooHR, OrangeHRM, Salesforce, Azure and Exchange, Zoom, Teams and Google Meet for live sessions, and Zapier and Albato automation are all documented. An on-premise edition running on our own servers in an isolated environment, with over one hundred deployments for government and healthcare, is documented too — for a bank that materially lowers the cost of ever leaving. I found no public information on SCIM provisioning, webhooks, a public API reference with rate limits or a sandbox, or an export of users, completions and certificates. 2 3 4 12 19

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The Customer Education Lead

SAML 2.0, OpenID and JWT single sign-on, a REST/SOAP API, native connectors for BambooHR, OrangeHRM, Salesforce, Azure, Exchange and Shopify, Zoom/Teams/Google Meet with attendance, Zapier and Albato automation, migration help from named competing LMSes, and a documented on-premise edition running in an isolated environment fully controlled by internal IT. We found no public information on SCIM provisioning, webhooks, a published API reference with rate limits, or exporting courses out of the LMS as SCORM packages; the Salesforce connector is described as syncing profile data into the LMS, and we found no public information on completions flowing out to the CRM. 1 2 3 4 18 19

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The Works Council Member

The integration list is long and named: single sign-on via SAML 2.0, OpenID and JWT, a REST and SOAP API, native connectors for BambooHR, OrangeHRM, Salesforce, MS Azure and MS Exchange, Zoom, Teams and Google Meet for live sessions with automatic attendance, Shopify and Tilda for storefronts, and Zapier or Albato for automation. An on-premise edition is documented — deployment on the company's own network in an isolated environment fully controlled by internal IT, with over a hundred self-hosted installations claimed. We found no public information on SCIM provisioning, webhooks, a public API reference with rate limits, a sandbox instance, or export of self-built courses as SCORM packages. 2 3 4 19

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The IT & HR Systems Admin

SAML 2.0, OpenID and JWT single sign-on, a REST/SOAP API, native connectors for MS Azure, Exchange, BambooHR, OrangeHRM and Salesforce, Microsoft Teams, Zoom and Slack integrations, Zapier and Albato automation, and an on-premise edition — "deploy it on your own network... fully controlled by your internal IT team" with 100+ self-hosted deployments — are all documented. On our Microsoft 365, Entra ID and Personio stack, Personio is not among the named HR connectors, so user and department sync would have to run through the API or Zapier. We found no public information on SCIM provisioning, webhooks, a public API reference with rate limits or a sandbox, or exporting courses as SCORM packages if the contract ends. 1 2 3 4 19

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The Skeptic

Single sign-on through SAML 2.0, OpenID or JWT, a REST and SOAP API, native connectors for BambooHR, OrangeHRM, Salesforce, MS Azure and MS Exchange, Zoom, Teams and Google Meet, Zapier and Albato automation, and — rarer than it should be — a documented on-premise deployment in an isolated environment on the customer's own network. The leaving story is the gap: we found no public information on export of users, completions and certificates, on SCIM provisioning, webhooks, a public API reference with rate limits, or export of courses as SCORM. 1 2 3 4 19

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The Onboarding Lead

The privacy policy states that personal data of EEA, Swiss and UK customers is stored and processed on servers in Ireland and Germany with backup in Germany, a data processing agreement is offered, standard contractual clauses are used, the named hosting providers are described as ISO 27001 certified, and an on-premise edition for our own network is documented. But the terms name the contracting entity as iSpring Group FZCO, a United Arab Emirates company, with no EU entity or representative on the captured pages, the subprocessor chain is only partly named (AI features run via unnamed third-party services, Google Analytics is used on the site), and iSpring's own certifications are not published. That is workable for a cloud contract, but not sovereign end to end. 8 7 6 2 4

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The Compliance Officer

For customers in the EEA, Switzerland and the UK, the privacy policy states that personal data is stored and processed on servers in Ireland and Germany with backup in Germany, on named providers, with a data processing agreement and standard contractual clauses stated; the on-premise edition keeps every learner record on our own servers, which for our chain is the decisive fact. Against that stand a contracting entity named as iSpring Group FZCO, a United Arab Emirates company, with no European entity or representative documented, no published subprocessor list with locations — Google Analytics, Zoom and the third parties behind the AI features appear only piecemeal — and ISO 27001 certifications cited for the hosting providers rather than for the vendor itself. 2 6 7 8

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The Customer Education Lead

For EEA customers the privacy policy states storage and processing in Ireland and Germany with backups in Germany, hosting providers are named (AWS, FirstColo, Scaleway, among others), a data processing agreement and Standard Contractual Clauses are published, and an isolated on-premise edition exists as the customer's own chain. The contracting entity named on the captured pages is iSpring Group FZCO in the United Arab Emirates with no EU entity or EU representative shown, and services such as Google Analytics, Zoom, YouTube and third-party-hosted AI features sit in the chain. 2 6 7 8

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The Works Council Member

For learners in the EEA, EU, Switzerland and the UK, the captured privacy policy states storage and processing on servers in Ireland and Germany with backup in Germany, on named providers several of which are stated as ISO 27001 certified, and a data processing agreement is offered with standard contractual clauses. However, the contracting entity named in the terms is iSpring Group FZCO, a United Arab Emirates company, with no EU representative documented, and AI features are stated to run via third-party services whose names and locations we found no public information on, with Zoom and Google Analytics as US services in the chain. A self-hosted edition documented as fully isolated on the customer's own infrastructure mitigates this for those who choose it. 2 6 7 8 12

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The IT & HR Systems Admin

The privacy policy states that personal data of individuals in the EEA, EU, Switzerland and the UK is stored and processed on servers in Ireland and Germany with backup in Germany, the security page names the hosting providers (AWS, FirstColo, Leaseweb, Scaleway, DigitalOcean, Liquid Web) with ISO 27001 certifications, a data processing agreement and Standard Contractual Clauses are offered, and a documented on-premise edition can keep learner records on our own servers. The contracting entity is iSpring Group FZCO, a United Arab Emirates company, with no EU contracting entity or EU representative evidenced, and the wider chain — AI features, support, payment — is not listed with locations. 2 6 7 8

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The Skeptic

The privacy policy states that personal data of EEA, EU, Swiss and UK individuals is stored and processed in Ireland and Germany with backup in Germany, the security page names its hosting providers with their locations and ISO 27001 references, and a data processing agreement and Standard Contractual Clauses are published. But the contracting entity named in the terms is iSpring Group FZCO, a United Arab Emirates company, and we found no public information on an EU contracting entity or representative, on the locations of subprocessors beyond hosting — AI features run via unnamed third-party services — or on any certification held by iSpring itself. An on-premise edition on the customer's own infrastructure is described, which a buyer could use to keep learner records in its own chain. 2 6 7 8 12

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The Onboarding Lead

The Business tier is public and unusually clear about the unit: pay only for active users, defined as having logged in at least once during a month, at "€6.61 per user/month" and "€7,936 per 100 users/year", with 300- and 500-user bands also published, unlimited registered users, unlimited administrators and storage, and a 30-day trial with no credit card. But single sign-on, the white-label mobile app and the self-hosted deployment sit in the Enterprise tier at "Get a custom quote", and we found no public information on implementation fees, minimum term or VAT treatment beyond a referenced sales tax policy — so I cannot compute our real annual cost from the public pages alone. 4 1 2 14

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The Compliance Officer

Per-user bands with annual totals are published for one hundred, three hundred and five hundred users at €6.61, €4.25 and €3.78 per user per month respectively, the active-user definition — logged in at least once during a month — is stated, unlimited registration with payment only for active users is explained, and a fully functional thirty-day trial without credit card is offered. The Enterprise tier, where the on-premise deployment sits, is priced only on request, and I found no public information on implementation and support fees, minimum term or VAT treatment, so the real annual cost cannot be computed from public pages alone. 1 4 11 14

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The Customer Education Lead

The Business tier is public with per-user band prices at 100, 300 and 500 users, a clear definition of an active user (logged in at least once during a month), unlimited registered users you only pay for when active, a 30-day fully functional trial without credit card and a money-back guarantee. Single sign-on, the self-hosted edition and the white-label app sit behind "Get a custom quote", and we found no public information on minimum term, implementation fees or VAT treatment beyond a referenced sales tax policy — so the real annual cost of a partner academy is not computable from public pages alone. 1 2 4 5 11 14

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The Works Council Member

The Business tier is priced publicly — €6.61 per user/month for 100 users at €7,936 annual price, €4.25 for 300 at €15,312, €3.78 for 500 at €22,665 — and the active-user definition is clear: a user who has logged in at least once during a month, with unlimited registrations and deactivation at any time; a separate article states a starting price of $6.64 per user/month for 100 active users. A fully functional 30-day trial without credit card and a money-back guarantee are stated. The Enterprise tier with single sign-on, self-hosting and the white-label mobile app is only available as a custom quote, and we found no public information on implementation fees, minimum term, or the contents of the referenced sales tax policy. 1 2 4 10

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The IT & HR Systems Admin

The billing unit is defined precisely — a user counts as active after logging in at least once a month, with unlimited registered users — and public EUR band prices run from "€6.61 per user/month" and "€7,936 per 100 users/year" at 100 users to "3.78€ EUR per user/month" at 500 users, alongside a fully functional 30-day trial without credit card and a money-back guarantee. The Enterprise tier carrying SSO, on-premise deployment and support for up to 150,000 users is a custom quote, and we found no public information on implementation fees, minimum term or VAT treatment beyond a referenced sales tax policy. 1 4 5 10 14

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The Skeptic

The pricing page publishes the Business tier by user band — €6.61 per user/month at 100 users, 4.25€ at 300, 3.78€ at 500 — defines an active user as one who has logged in at least once in a month, and offers a 30-day fully functional trial with no credit card plus a money-back guarantee. From there it becomes a sales conversation: the Enterprise tier with SSO and self-hosted deployment is "Get a custom quote", we found no public information on implementation or training fees, minimum term, or VAT treatment beyond a referenced sales tax policy, and the captured pages give different figures for the entry price — €6.61 per user/month in euros and $6.64 per user/month in dollars for 100 active users. 1 4 5 10 14

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