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SumUp

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by SumUp Group (SumUp Payments Ltd) · sumup.com

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SumUp: AI-assisted analysis on whats-best.ai SumUp: AI-assisted analysis on whats-best.ai (dark)

Add ?theme=dark to the image address for dark backgrounds. The badge shows the category and the month of the latest evaluation, and EU-Made where that is the product’s provenance. It never shows a score.

SumUp at a glance

Vendor
SumUp Group (SumUp Payments Ltd)
Headquarters
Not stated on the vendor’s pages as of 13 Oct 2026
Data hosting
Not stated on the vendor’s pages as of 13 Oct 2026
Free plan
Not stated on the vendor’s pages as of 13 Oct 2026
Panel verdict
The AI panel rates SumUp 1.5/5, the mean of 6 judges. SumUp's captured pages describe a card-first payments provider for in-person and online acceptance. how scores are made
As of
Vendor pages captured 13 Oct 2026; evaluated by the panel 15 Oct 2026. all sources

SumUp alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The Skeptic

Weighted verdict

Knows the headline rate covers the cheapest card in the cheapest country. Reads for the currency conversion markup, the chargeback fee, the payout delay and the clause that lets the provider freeze funds without a reason — and treats a missing licence number as an answer.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Skeptic

Panel median The Skeptic This judge’s scores over the panel median. Each label opens its reasoning below.
Scores per criterion, in stars out of 5
Criterion Panel median The Skeptic
Payment methods & local coverage 1.5 of 5 1.5 of 5
Checkout, SCA & fraud 3 of 5 3 of 5
Subscriptions & recurring payments 2 of 5 2 of 5
Settlement, reconciliation & API 2.5 of 5 2.5 of 5
Licence, risk & account terms 1 of 5 1 of 5
European sovereignty 0 of 5 0.5 of 5
Pricing transparency 0.5 of 5 0.5 of 5

Payment methods & local coverage

How this is scored

Which methods a European customer can actually pay with — cards and wallets, SEPA Direct Debit, and the local methods that decide conversion per country — judged on the named list per market rather than on a method count.

0 — Cards only, or a method list with no statement of which countries and currencies each one covers.

3 — Major cards and wallets plus one or two European methods, with local coverage stated vaguely ("many local methods") and no SEPA Direct Debit.

5 — Cards, Apple Pay and Google Pay, SEPA Direct Debit, and the main local methods for DACH and Benelux (iDEAL or Wero, Bancontact, Klarna or invoice) listed by name with the countries they serve.

8 — Broad EU coverage named per country — including methods such as BLIK, TWINT, Przelewy24, EPS and Wero — multi-currency acceptance with settlement currencies stated, and which methods support refunds and recurring charges documented per method.

10 — Coverage is documented as a matrix a merchant can plan against: every method with its countries, currencies, refund, partial-capture and recurring support, and the provider's own acquiring versus third-party routing stated per method.

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The Skeptic

Visa, Mastercard, Amex, Maestro, V PAY and Girocard plus Apple Pay and Google Pay are named, but coverage is presented as markets rather than a per-method country list, and we found no public information on SEPA Direct Debit at checkout or on local methods such as iDEAL, Bancontact, BLIK or TWINT. Multi-currency acceptance and settlement currencies are likewise unstated beyond a EUR example. 2 3 4

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Checkout, SCA & fraud

How this is scored

The path from basket to authorised payment under PSD2: hosted and embedded checkout options, 3-D Secure and SCA exemption handling, fraud screening, and what the provider documents about keeping legitimate payments from failing.

0 — A single redirect page with no statement on 3-D Secure, SCA or fraud screening.

3 — Hosted checkout with 3-D Secure 2 mentioned, fraud screening as an unexplained add-on, and no word on exemptions or declined-payment handling.

5 — Hosted and embedded checkout options, 3-D Secure 2 with SCA handled by the provider, configurable fraud rules, and the resulting PCI DSS scope for each integration type stated.

8 — SCA exemptions (low value, transaction risk analysis, merchant-initiated) applied and documented, fraud tooling with rules and risk scores exposed to the merchant, network tokens or account updater, and liability shift explained per flow.

10 — Authorisation is engineered and shown: exemption strategy documented, soft-decline retry handled, authorisation-rate reporting by method and issuer country, and a checkout the merchant can run in their own domain while staying at the lowest PCI scope.

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The Skeptic

Hosted Checkout and a payment widget are documented, EMV 3-D Secure with frictionless and challenge flows is explained, SCA exemption categories including low-value and transaction risk analysis are written down with the EEA €30 low-value rule, and liability shift is explained per flow. We found no public information on fraud screening, configurable fraud rules, PCI DSS scope per integration type, network tokens, soft-decline retry or authorisation-rate reporting. 4 5

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Subscriptions & recurring payments

How this is scored

Charging the same customer again: card-on-file and merchant-initiated transactions, SEPA mandates, subscription logic and dunning — and whether the stored payment credentials can leave with the merchant.

0 — No stored payment methods; every charge needs the customer to pay again.

3 — Card-on-file tokens for repeat charges, but no SEPA mandate handling, no subscription logic, and failed-payment handling left entirely to the merchant.

5 — Stored cards and SEPA Direct Debit mandates, merchant-initiated transactions documented, and basic subscription plans with scheduled charges and failed-payment notifications.

8 — Subscription billing with trials, proration and plan changes, smart retries and dunning, card account updater, mandate management with pre-notification, and a documented process for exporting payment tokens to another provider.

10 — Recurring revenue is a first-class product: usage-based and invoice-based billing, dunning with measurable recovery, token migration in and out documented with a stated timeline and format, and recurring support stated for every local method that allows it.

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The Skeptic

Recurring here is an invoicing story: recurring invoices with configurable intervals and reminders for late payments, and direct debits that function as a subscription payment system with the customer's approval. We found no public information on card-on-file merchant-initiated charges, smart retries or dunning, a card account updater, mandate pre-notification, or any documented process for taking payment tokens to another provider. 5 6

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Settlement, reconciliation & API

How this is scored

Getting the money and knowing what it was: payout cadence and currencies, fee itemisation per transaction, reports that match a bank statement, and an API and webhooks a team can build finance processes on.

0 — Payouts on an unstated schedule, one net amount per payout, and no API or report beyond an on-screen list.

3 — A stated payout schedule and CSV exports, but fees netted invisibly into payouts and an API with thin documentation.

5 — Payout frequency and delay stated, per-transaction fee breakdown in reports, a documented REST API with webhooks and a test mode, and exports that link each payout to its transactions.

8 — Configurable payout schedules and settlement currencies, reconciliation reports that match bank lines, accounting integrations or exports named, a versioned API with idempotency and published rate limits, and a public status page with incident history.

10 — Finance can close the month from the provider's data: interchange and scheme fees itemised per transaction, automated reconciliation to the ledger, a deprecation policy for the API, and full historical data exportable after the contract ends.

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The Skeptic

The payouts endpoint is genuinely useful — dates, fees, references and statuses per payout, deduction records for refunds, chargebacks and direct-debit returns, JSON or CSV export, with webhooks and a sandbox test mode, and next-day availability of funds in the business account. We found no public information on per-transaction interchange itemisation, reconciliation reports that match bank lines, API versioning with idempotency and rate limits, or a public status page. 2 3 4 5 7

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Licence, risk & account terms

How this is scored

Who holds the merchant's money under which licence, and what the contract lets the provider do on a bad day: freezes, reserves, termination, chargebacks. Scored on what the terms and the imprint state, not on reputation.

0 — No regulated entity named; terms allow freezing funds and terminating the account at any time with no notice, reason or timeline.

3 — A licence mentioned without the entity, supervisor or register number, and terms that permit reserves and holds with no stated limits.

5 — The regulated entity named with its supervisor and licence type, safeguarding of merchant funds stated, chargeback fees and dispute process published, and a notice period for ordinary termination.

8 — Entity, supervisor, register number and passporting stated per country; reserve and rolling-hold conditions defined with limits and release timelines; freeze and termination terms with reasons and a route to appeal; PCI DSS level and attestation published.

10 — The bad day is written down: every regulated entity in the chain named with register links, reserve calculation disclosed, funds release timelines after termination committed, a documented complaint route to the supervisor, and exit terms that include handing back payment tokens and transaction history.

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The Skeptic

The captured sub-merchant agreement lets the acquirer debit the account when a transaction "is charged back for any reason", with no stated limit, published chargeback fee or dispute process, and no regulated entity, supervisor or register number is stated on the pages we were given. We found no public information on reserve and rolling-hold conditions, termination notice periods, an appeal route, or a PCI DSS attestation. 9

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European sovereignty

How this is scored

Who the contracting and regulated entity is, and where transaction and cardholder data are processed and stored. Independently sourced by the sovereignty pipeline. The card schemes are US-based for every provider, so the scheme layer is not held against any one vendor; the part the vendor controls is.

0 — Non-EU contracting entity, no statement on where payment data is processed, and subprocessors unnamed.

3 — An EU licensed entity contracts, but payment and customer data is processed outside the EU by default without an explained safeguard, or the subprocessor list is absent.

5 — EU contracting and regulated entity, EU processing stated for core payment data, but the group parent or significant parts of the chain (fraud scoring, support, analytics) are non-EU without a stated safeguard.

8 — EU entity and EU licence, payment and cardholder data processed and stored in the EU on named infrastructure, subprocessor list published with locations, and a DPA covering the processing the provider does as processor versus as controller.

10 — Sovereign end to end and evidenced: European ownership, EU entity and licence, every processing location and subprocessor European, European rails (SEPA, Wero or national schemes) offered alongside cards, and certifications published.

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The Skeptic

Every attribute a buyer needs here — contracting entity jurisdiction, ownership, data residency, subprocessors — is unconfirmed, and the only terms capture is a US-facing sub-merchant agreement pointing at US Visa fee regulation pages. We found no public information on where payment and cardholder data is processed or stored, or on any EU licence behind the European marketing pages. 9

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Pricing transparency

How this is scored

Whether a merchant can compute the effective fee for their own mix of cards, countries and methods — including cross-border and currency conversion markups, chargebacks, refunds, payouts and monthly fees — from public pages alone.

0 — No public prices at all; every rate is a sales conversation.

3 — A headline percentage exists, but it is unclear which cards and countries it covers, and cross-border, currency conversion or chargeback fees are unstated — the effective fee is unknowable.

5 — Rates published per main method with domestic and international cards distinguished, but at least one commonly incurred cost (currency conversion markup, chargeback fee, payout or monthly fee) is missing or "on request".

8 — Every method priced publicly, cross-border and currency conversion markups stated, chargeback, refund and payout fees listed, minimum monthly fees and contract term given, and whether the model is blended or interchange++ said plainly.

10 — Complete fee computability: the effective rate derivable for a given volume, card mix and country mix — interchange++ with the markup published or a blended rate with every exception listed — plus volume tiers, reserves and every ancillary fee on a public page.

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The Skeptic

The only prices in the captured pages are free things — the business account, the Mastercard, the POS entry tier, "no monthly fixed costs" — while the one cost that matters, the per-transaction rate, is absent, as are cross-border and currency conversion markups, chargeback, refund and payout fees; the Plus POS upgrade and printer version are listed at unspecified "extra cost". We found no public information from which a merchant could compute an effective fee for their own card and country mix. 2 3

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European sovereignty — proven facts

0 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined — uncited Report an error
Subprocessors Not determined ⚠ unverified — uncited Report an error

Questions about SumUp

Is SumUp European?

Not determined: the vendor’s pages as captured do not say where SumUp is based.

Where does SumUp store data?

Not stated on the vendor’s pages as of 13 Oct 2026.

Does SumUp have a free plan?

Not stated on the vendor’s pages as of 13 Oct 2026.

What are the best alternatives to SumUp?

As of 21 Oct 2026, the panel rates Adyen (3/5), Mollie (3/5) and Checkout.com (3/5) highest among the other 30 Payment products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Adyen (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: SumUp alternatives.

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

Do you know more about SumUp? Tell us Report an error on this page

Sources (9)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor page sumup.com Checked 13 Oct 2026 Details →
  2. 2 Payment methods & local coverage — found from sitemap www.sumup.com Checked 13 Oct 2026 Details →
  3. 3 Payment methods & local coverage — found from sitemap www.sumup.com Checked 13 Oct 2026 Details →
  4. 4 Checkout, SCA & fraud — found from sitemap developer.sumup.com Checked 13 Oct 2026 Details →
  5. 5 Checkout, SCA & fraud — found from sitemap developer.sumup.com Checked 13 Oct 2026 Details →
  6. 6 Subscriptions & recurring payments — found from sitemap www.sumup.com Checked 13 Oct 2026 Details →
  7. 7 Settlement, reconciliation & API — found from sitemap developer.sumup.com Checked 13 Oct 2026 Details →
  8. 8 Settlement, reconciliation & API — found from sitemap www.sumup.com Checked 13 Oct 2026 Details →
  9. 9 Licence, risk & account terms — found from sitemap www.sumup.com Checked 13 Oct 2026 Details →