POS & Checkout Systems
helloCash
EU-Made Report an error0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by mRaP GmbH · hellocash.de
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helloCash at a glance
- Vendor
- mRaP GmbH
- Headquarters
- Not stated on the vendor’s pages as of 29 Oct 2026
- Data hosting
- Default not stated; pages mention Germany source, captured 29 Oct 2026
- Free plan
- Yes, per the vendor’s own page source, captured 29 Oct 2026
- Panel verdict
- The AI panel rates helloCash 2.5/5, the mean of 6 judges. helloCash is a cloud till for Austria and Germany from mRaP GmbH of Wieselburg, Austria, with four published plans from GRATIS at € 0 to GASTRO at € 2090 /Monat*. how scores are made
- As of
- Vendor pages captured 29 Oct 2026; evaluated by the panel 30 Oct 2026. all sources
Read this page as one judge. Each weighs the same scores by what they care about.
The panel's verdict
helloCash is a cloud till for Austria and Germany from mRaP GmbH of Wieselburg, Austria, with four published plans from GRATIS at € 0 to GASTRO at € 2090 /Monat*. Sovereignty scores highest at 6 to 7: data secured in a certified computing centre in Germany, fiskaly in Frankfurt and A-Trust in Vienna for signatures, Adyen in Berlin, PayPal in Luxembourg and Stripe in Dublin for payments. Accounting and portability scores 5 to 6 on a stated DATEV Kassenarchiv online interface and CSV export. Checkout and hardware and payments and fees both sit flat at 4: cards run through a SumUp terminal, and we found no public information on transaction fees, terminal prices or payout timing; a working internet connection is stated as the sole prerequisite, and we found no public information on offline selling. The widest spread is fiscal compliance, 4 to 6: the operations manager found DSFinV-K explained as law but not stated as a delivered export, while the retail owner credited a signature chain named for both markets. Pricing transparency lands at 5 to 6.
Speaks for it
- Subprocessors listed with locations — fiskaly in Frankfurt, A-Trust in Vienna, Adyen in Berlin, PayPal in Luxembourg and Stripe in Dublin.
- A data processing agreement downloadable as a PDF and a named data protection officer.
- A stated interface to DATEV Kassenarchiv online plus CSV export to accounting programs, with the tax adviser named as a data recipient.
- Signature providers named for Germany and Austria — fiskaly Germany GmbH and A-Trust — with Z-Bon daily closings and a cash book.
- Four plans published from GRATIS at € 0, a 30-day trial and a term cancellable at any time.
Held against it
- Card payments run through a SumUp terminal, and we found no public information on transaction fees, terminal prices or payout timing.
- A working internet connection is stated as the sole prerequisite, and we found no public information on offline selling.
- We found no public information on TSE fees, hardware prices or how cost scales with tills and locations.
- We found no public information on a kitchen display or kitchen printer, article variants, or managing several branches under one account.
- The captured pages give different plan lineups — the legal notice names a Classic tier the pricing page's four models do not list.
Best for
- You run a single-location service or retail business in Austria or Germany and want to start on a published free tier — GRATIS at € 0 — with a 30-day trial of all areas.
- Your accounting runs through DATEV — a DATEV Kassenarchiv online interface and CSV export are stated features, and the tax adviser is named as a data recipient.
- You put weight on the processing chain — subprocessors are listed with locations, a data processing agreement downloads as a PDF and a data protection officer is named.
- You run a small gastro operation where a table overview and split bills cover the floor — the gastro plan lists both.
Avoid if
- You sell where the connection can drop — the legal notice states a working internet connection is the sole prerequisite, and we found no public information on an offline mode.
- You depend on girocard — the card methods the pages name are MasterCard, VISA, Apple Pay and Google Pay.
- You run several branches or tills — the pages describe one register's modules, and we found no public information on central management under one back office or on how cost scales with locations.
- You need a kitchen display or kitchen printer — the gastro features listed are a table overview and split bills, and we found no public information on either.
The scores
| Criterion | Panel median |
|---|---|
| Checkout, receipts & hardware | 2 of 5 |
| Card payments & fees | 2 of 5 |
| Fiscal compliance (TSE, DSFinV-K, RKSV) | 2.5 of 5 |
| Inventory, tables, staff & locations | 2 of 5 |
| Accounting handoff, DATEV & data export | 3 of 5 |
| European sovereignty | 3.5 of 5 |
| Pricing transparency | 3 of 5 |
Checkout, receipts & hardware
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How this is scored
How a sale is rung up and what it runs on: a fast till on tablet, phone or dedicated terminal, articles, modifiers and discounts, split bills and tips, receipts printed or sent digitally (QR code, email, a digital Bon), returns and cancellations, a customer display, which hardware is supported or sold (receipt printers, cash drawers, scanners, scales), and whether the till keeps selling when the internet is down.
0 — Not a till; sales cannot be rung up or receipts issued in the product.
3 — Sales rung up on one device with a printed receipt; digital receipts, supported hardware and offline operation are basic or not described.
5 — A till app on named devices (iPad, Android or Windows) with articles, modifiers, discounts and split payments, receipts printed or sent digitally, returns and cancellations, a list of supported printers, drawers and scanners, and an offline mode stated.
8 — Several device types and own or third-party hardware with a published compatibility list, offline mode with its limits stated (how long, which payments, how sync resolves), digital receipts meeting the receipt obligation, customer display, scales and barcode labels supported, and hardware rentable or bought with the terms stated.
10 — A till that never stops a sale: offline operation documented including card payments and fiscal signing, hardware open to standard devices rather than locked to the vendor, receipt layouts that meet the legal minimum content in each named country, and a stated uptime or a status page with incident history.
The Café Owner
The apps are named for iOS, Android and Mac, receipts go out printed, by email, WhatsApp or as PDF, barcode scanning is described, and the gastro plan lists a table overview with split bills — my twelve tables would be covered. But the legal notice states a working internet connection is the only requirement for use, and I found no public information on an offline mode, a customer display, or a supported-hardware list beyond being able to buy receipt printers from them. 1 5 6
The Retail Shop Owner
Sales run on apps for iOS, Android and Mac with barcode scanning in the till, receipts printed or sent by email, WhatsApp or PDF, and receipt printers connecting over WLAN or Bluetooth, purchasable from the vendor. The pages themselves state a working internet connection is the only requirement. We found no public information on offline selling, returns and cancellations, a customer display, or a published hardware compatibility list. 1 2 5 6
The Tax Adviser
A cloud till with an app for iOS, Android and Mac, receipts printed or sent by e-mail, WhatsApp or PDF, receipt printers over WLAN or Bluetooth, and existing laptops, PCs and tablets usable with devices buyable from the vendor; gastro tables with bill splitting are listed. The vendor states a working internet connection is the only requirement and we found no public information on an offline mode, and no compatibility list, returns and cancellations, modifiers or a customer display are described. 1 5 6
The Hospitality Operations Manager
Apps for iOS, Android and Mac, receipt printers connected over WLAN or Bluetooth, barcode scanning, and receipts printed or sent by email, WhatsApp or PDF are documented, with laptops, PCs, tablets usable and printers purchasable from the vendor; however a working internet connection is stated as the sole requirement for operation, and we found no public information on offline selling, returns and cancellations, or a customer display. 1 5 6
The Fee-Conscious Merchant
The till is an app on iOS, Android and Mac, receipts go out by email, WhatsApp or as PDF, barcode scanning is described, and a receipt printer connects over WLAN or Bluetooth, with existing laptops, PCs and tablets usable and printers purchasable from the vendor. The legal notice states a working internet connection is the only prerequisite, and I found no public information on offline operation, a customer display, or returns and cancellations — on a market stall that connection clause is what I read twice. 1 5 6
The Skeptic
A cloud till with apps for iOS, Android and Mac, receipts printed via WLAN or Bluetooth printers or sent as PDF, by email or WhatsApp, plus a gastro table view with bill splitting and an individual receipt layout. The vendor sells the printers itself but names no compatibility list, and states a working internet connection is the sole prerequisite — so we found no public information on offline selling; returns, cancellations and a customer display are not described on the captured pages either. 1 5 6
Card payments & fees
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How this is scored
How the till takes card and mobile payments and what that costs: an integrated terminal and the acquirer behind it named, girocard, credit cards, Apple Pay and Google Pay, tap to pay on a phone, the fee per transaction by card type, monthly terminal fees, payout timing, and whether the merchant may use a terminal or acquirer of their own choice instead. A "free" till paid for by card fees counts here.
0 — No card payment of any kind can be recorded at the till.
3 — Card payments recorded at the till, by an integrated terminal or by typing the amount into a separate one; the acquirer, the fees and the choice of terminal are basic or not described.
5 — An integrated card terminal with the payment provider named, girocard, credit cards and mobile wallets accepted, the transaction fee published for the main card types, payouts with their timing stated, and the amount passed to the terminal without retyping.
8 — Fees per card type and terminal cost published, tap to pay on a phone, tips and split payments on the terminal, several integrated acquirers or terminals to choose from (not only the vendor's own), the regulated payment institution named, and card payments reconciled to the daily closing.
10 — Payments without lock-in: the till works with any of several named acquirers on equal terms, fees for every card type, currency and chargeback published, the merchant's contract with the acquirer separable from the POS licence, and a change of acquirer documented without changing the till.
The Café Owner
Cards run through a named SumUp terminal that can be bought in their online shop, with MasterCard, VISA, Apple Pay and Google Pay listed, and only the payment amount is passed to the terminal. I found no public information on girocard, transaction fees, terminal cost, payout timing or whether I could use a terminal of my own choice, so I cannot work out what a card sale would cost me per month. 1 2 7
The Retail Shop Owner
A SumUp card terminal connects to the till and can be bought in the vendor's onlineshop, MasterCard, VISA, Apple Pay and Google Pay are named, and Adyen, PayPal, Stripe and SumUp appear as payment processors with their addresses; only the payment amount is passed to SumUp, so nothing needs retyping. We found no public information on transaction fees per card type, girocard, terminal prices, payout timing, or using an acquirer of my own choice. 1 2 7 8
The Tax Adviser
Card taking runs through a SumUp terminal that can be bought in the vendor's own onlineshop, MasterCard, VISA, Apple Pay and Google Pay are named, and Adyen, PayPal and Stripe appear as named payment providers. We found no public information on transaction fees by card type, terminal or payout costs, payout timing, girocard, or whether a terminal and acquirer of the merchant's own choosing can be used. 1 2 7
The Hospitality Operations Manager
A SumUp card terminal is integrated and purchasable in the vendor's online shop, MasterCard, VISA, Apple Pay and Google Pay are published as accepted, and Adyen, PayPal and SumUp are named for payment processing; we found no published transaction fees by card type, terminal costs, payout timing, girocard acceptance, or the option to use a terminal of my own choosing. 1 2 6 8
The Fee-Conscious Merchant
Card payments run through a connectable SumUp terminal, MasterCard, VISA, Apple Pay and Google Pay are named, the terminal is purchasable in the vendor's own shop, and only the payment amount is passed to SumUp with the success result coming back. But on the fee per girocard or credit card transaction, terminal costs and payout timing I found no public information, and girocard acceptance is not among the payment types the pages name — for my sub-five-euro sales that missing fee is the number I needed most. 1 2 7 8
The Skeptic
Card payments run through a named SumUp terminal that the vendor sells in its own onlineshop, with MasterCard, VISA, Apple Pay and Google Pay listed. Beyond that we found no public information on transaction fees, terminal cost, payout timing or girocard — on a free till, where card fees are usually what pays for the software, that is the number a buyer cannot compute. 1 2 6
Fiscal compliance (TSE, DSFinV-K, RKSV)
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How this is scored
Whether the till survives a cash audit: for Germany a certified technical security device (TSE) with its provider and BSI certificate named, hardware or cloud, the DSFinV-K export for the Kassennachschau and the tax audit, the receipt obligation (Belegausgabepflicht), the Kassenbuch and daily closing (Z-Bericht), GoBD-compliant storage for ten years, and help with the § 146a AO registration; for Austria the RKSV signature and FinanzOnline registration; for other countries their named fiscal rules (NF525, Fiskaltrust and similar).
0 — No fiscal function at all; the product is not a cash register in the legal sense, or states that it does not meet the fiscal rules of the markets it sells into.
3 — The till is called compliant ("finanzamtkonform", "KassenSichV-ready") without naming the TSE, the export formats or the closing; the details are basic or not described.
5 — A TSE included or offered with its provider named (hardware or cloud), the DSFinV-K export available, receipts carrying the TSE signature, a daily closing and cash book, and the receipt obligation met on paper or digitally.
8 — TSE provider and BSI certification named with what happens when the TSE fails, DSFinV-K and the GoBD archive for ten years stated, the § 146a AO registration supported, a procedure documentation (Verfahrensdokumentation) template offered, and the fiscal rules of at least one further country (Austrian RKSV or another) named and met.
10 — Audit-proof across markets: fiscal compliance documented per named country with certificates published, the procedure documentation maintained by the vendor, the fiscal journal exportable after the contract ends, and the vendor's handling of a Kassennachschau (what the auditor gets, from whom, how fast) described.
The Café Owner
The TSE providers are named — fiskaly Germany GmbH in Frankfurt for the German signatures and A-Trust in Vienna for the Austrian side — and the plans include the Z-Bon daily closing, a Kassabuch, an extended monthly closing and receipt delivery by print, email or WhatsApp. The KassenSichV pages explain the TSE, Belegausgabepflicht and DSFinV-K as law, but I found no public information showing the DSFinV-K export as a product feature, a BSI certificate, help with the registration or a Verfahrensdokumentation template. 1 4 5 7
The Retail Shop Owner
The signature chain is named for both markets: fiskaly Germany in Frankfurt for the German electronic signature and A-Trust in Vienna for the Austrian side, with FinanzOnline also listed. The register produces a Z-Bon closing and a cash book, receipts go out digitally, and the free register is said to fulfil all legal requirements. We found no public information on a BSI certificate for the TSE, a DSFinV-K export from the product itself, help with registering the till, or a procedure documentation template. 1 4 5 7 8
The Tax Adviser
TSE-Vorbereitung and KassenSichV sit in the base features, fiskaly Germany GmbH is named as the signature service for use in Germany and A-Trust for Austria, receipts go out printed, by e-mail or WhatsApp, and the daily closing (Z-Bon), cash book and the KassenSichV obligations including the DSFinV-K data handover are described. We found no public information on a BSI certificate for the TSE, an explicit DSFinV-K export of the till itself, ten-year GoBD storage, help with the § 146a registration, or a procedure documentation. 4 5 7 8
The Hospitality Operations Manager
The signature providers are named for both markets — fiskaly Germany GmbH for the German signature and A-Trust in Vienna with RKSV conformity named — and the Z-Bon daily closing, the cash book and receipt delivery channels are published; the captured pages explain DSFinV-K and the Kassenmeldepflicht as legal duties without stating that the DSFinV-K export itself is delivered, and we found no BSI certificate, GoBD ten-year storage statement or procedure documentation. 1 4 5 7 8
The Fee-Conscious Merchant
The privacy policy names the signature providers — fiskaly Germany GmbH in Frankfurt for Germany and A-Trust in Vienna — and the till offers the Z-Bon daily closing, a cash book, an extended monthly closing and digital receipt delivery, with the KassenSichV page covering the receipt obligation, TSE duty, registration duty and DSFinV-K. I found no public information on a BSI certificate, a procedure documentation template, support for the registration duty, or a DSFinV-K export from the till itself stated outright. 1 4 5 7 8
The Skeptic
The signature providers are named and European — fiskaly Germany for German signatures, A-Trust in Vienna with FinanzOnline for Austria — beside daily closings in several forms (Z-Bon as receipt or PDF, automatic and extended) and a Kassenbuch. But the pricing page lists only "TSE-Vorbereitung" among the base functions, and we found no public information on the BSI certificate, a Verfahrensdokumentation template, GoBD ten-year storage or an explicit DSFinV-K export offer beyond explaining the regulation. 4 5 7
Inventory, tables, staff & locations
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How this is scored
What the till runs beside the sale: stock and articles with variants, suppliers and purchase orders, recipes or ingredients for hospitality, tables, courses and a kitchen display or kitchen printer, self-order and QR ordering, staff logins with roles and rights, cash differences per employee, reports by product, staff and hour, and several branches or sites managed from one back office.
0 — No articles, stock, staff or reporting beyond the single sale.
3 — An article list and a sales report; stock, staff rights, tables and several locations are basic or not described.
5 — Article and stock management with variants or modifiers, staff logins with roles, reports by product, employee and period, and for hospitality tables and kitchen printing or a kitchen display; several locations or tills under one account.
8 — Stock with suppliers, purchase orders and inventory counts or recipes, a kitchen display and QR or self-order, granular staff rights and a log of cancellations and voids per employee, central articles and prices pushed to several branches, and cross-site reporting.
10 — Multi-site operations run through the product: stock transfers between branches, central menu and price management with local overrides, franchise or group structures, forecasting from sales history, and every change to an article, price or void attributed and exportable.
The Café Owner
Stock with inventory and a staff permission system are included, suppliers can be stored in the article management, reports come as PDF or CSV per business and per employee, and the gastro plan has the table overview and split bills. I found no public information on a kitchen printer or kitchen display, courses, article variants or modifiers, and nothing on running several tills or branches under one account — the kitchen printer is what I would miss most. 1 5 7
The Retail Shop Owner
Stock management with stocktaking and a staff permission system come in the plans by default, articles can carry their supplier, reports come per employee, and gastro gets a table view and split invoices. For my two shops this is not enough: we found no public information on a second branch under one account, stock transfers between branches, colour or size variants per article, or purchase orders and reorder proposals. 1 5 7
The Tax Adviser
Stock management and stocktaking, an article module where the supplier can be recorded, a staff permission system with unlimited users, per-employee PDF and CSV reports and gastro tables with bill splitting are all described. We found no public information on a kitchen display or kitchen printer, article variants, purchase orders, per-employee cancellation logs, or managing several branches and tills from one back office. 1 5 7
The Hospitality Operations Manager
Stock management with stocktaking, article administration with supplier details, a staff permission system, per-employee performance reports and a gastro table overview with bill splitting are documented; we found no public information on a kitchen display or kitchen printer, recipes, a log of cancellations and voids per employee, or central management of several branches under one back office, which is decisive for my eight sites. 1 5 7
The Fee-Conscious Merchant
Stock management with inventory counting, an employee permission system, a gastro table overview with bill splitting, and per-employee PDF/CSV reports are described, and article management carries a supplier field. I found no public information on purchase orders, a kitchen display, cancellation logs per employee, or running my shop and my Christmas market stall as two locations under one account — that last point is exactly my situation. 1 5 7
The Skeptic
Stock management with inventory counting, an employee permission system, per-employee PDF and CSV reports, article management with a supplier field, customer management and gastro tables with bill splitting are documented. We found no public information on article variants or modifiers, a kitchen display or kitchen printer, or managing several branches or tills under one account. 1 5 7
Accounting handoff, DATEV & data export
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How this is scored
What reaches the books and what leaves with the merchant: an export to DATEV (DATEV format, DATEV Kassenarchiv online, DATEV Unternehmen online) and to named accounting tools, booking with revenue accounts and tax rates, card payouts and fees reconciled, an API and webhooks, integrations with shop, booking or staff tools, and a complete export of articles, customers, sales and fiscal journals when the contract ends.
0 — No export of any kind; the day's figures have to be retyped.
3 — A CSV or PDF report of sales; booking data, named integrations and a full export are basic or not described.
5 — A DATEV export or another named accounting export with revenue accounts and tax rates, several integrations listed, a documented API, and sales and articles exportable.
8 — DATEV Kassenarchiv online or DATEV Unternehmen online named, card payouts and fees booked separately for reconciliation, a public API with webhooks and a developer portal, integrations with named shop, booking and staff-scheduling tools, and a full export of articles, customers and sales stated.
10 — Nothing stays behind: a complete export of all records including the fiscal journal and receipts in documented formats, access to past data after cancellation for the retention period stated, a migration path from and to other named systems, and the API covering every object the back office shows.
The Café Owner
There is a named interface to DATEV Kassenarchiv online, a CSV export to accounting programmes, an article and service export, an extended monthly closing and stated API access in the plan list. I found no public information on API documentation or webhooks, card payout and fee reconciliation, or a complete export of customers and sales should I ever cancel my contract. 1 5
The Retail Shop Owner
There is a stated interface to DATEV Kassenarchiv online plus CSV export to accounting programs, an extended month-end closing, an article export and stated API access — the month's sales reaching my tax adviser without a USB stick is exactly what I need, and the tax adviser is even named as a data recipient. We found no public information on booking with revenue accounts, webhooks or a developer portal, or a complete export of customers and receipts after cancellation. 1 5 6 8
The Tax Adviser
A DATEV Kassenarchiv online interface and a CSV export to accounting programmes are listed, API access is a stated feature, articles and services are exportable, and the cash book with extended monthly closing covers the period end. We found no public information on booking to revenue accounts by tax rate, reconciliation of card payouts and fees, webhooks or a developer portal, or a complete export including fiscal data when the contract ends. 1 5 6
The Hospitality Operations Manager
An interface to DATEV Kassenarchiv online, a CSV export to accounting programs, API access and an article and service export are published, with tax advisers named as recipients of customer data; we found no public information on webhooks or a developer portal, booking with revenue accounts, separate reconciliation of card payouts and fees, or a full export of customers, sales and the fiscal journal when the contract ends. 1 5 8
The Fee-Conscious Merchant
The pricing page names an interface to DATEV Kassenarchiv online plus a CSV export to accounting programs, API access is listed, and articles and services are exportable alongside PDF/CSV reports. I found no public information on webhooks or a developer portal, on booking card payouts and fees separately, or on a full export of customers and fiscal journals when the contract ends. 1 5 6
The Skeptic
A DATEV Kassenarchiv online interface, CSV export to accounting programs, individual tax rates, an article and service export and an API access line item are published. The API shows no documentation or webhooks on the captured pages, card payouts and fees are not shown as reconciled to the books, and we found no public information on what export of sales, customers or fiscal journals a merchant receives when the contract ends — the question that decides whether ten years of records stay behind a login. 1 5 6
European sovereignty
panel opinion
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How this is scored
Who the contracting entity and the parent company are, where sales, customer and employee data are hosted, and who the subprocessors are (hosting, cloud TSE, payment processing, receipt delivery, email, analytics). Independently sourced by the sovereignty pipeline; POS data is financial and fiscal at once, holds staff logins and customer cards, and has to stay readable for the tax office for ten years, so the whole chain counts, not only the database.
0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.
3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.
5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (cloud TSE, payment processing, email, analytics, support) run through non-EU providers without a stated safeguard.
8 — EU hosting on named infrastructure, EU contracting entity, TSE provider and payment institution, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated.
10 — Sovereign end to end and evidenced: European ownership, entity, TSE, payment institution, hosting and every subprocessor, data export and deletion documented, and certifications published with their scope rather than implied.
The Café Owner
The contracting company is mRaP GmbH in Wieselburg, Austria, data is stated to be secured in a certified data centre in Germany, and subprocessors are listed with their addresses — A-Trust in Vienna and fiskaly in Frankfurt for signatures, Adyen in Berlin, PayPal in Luxembourg and Stripe in Dublin for payments — plus a downloadable data-processing agreement and a named data protection officer. I found no public information on the concrete hosting infrastructure or security certifications, and marketing cookies run through Google, Facebook and Hotjar. 6 7 8
The Retail Shop Owner
The contracting entity is mRaP GmbH in Wieselburg, Austria, data is secured in a certified data centre in Germany, the signature runs through A-Trust in Vienna and fiskaly in Frankfurt, and the payment processors Adyen, PayPal and Stripe are listed with their addresses. A data processing agreement is downloadable, a data protection officer is named, and most subprocessors carry their locations. We found no public information on ISO 27001 or SOC 2 certifications, and the marketing tools Google, Facebook and Hotjar come without stated safeguards. 6 7 8
The Tax Adviser
The contracting entity is mRaP GmbH of Wieselburg, Austria (FN 412051h), data is held in a certified data centre in Germany, a data processing agreement is downloadable with a named data protection officer, and the subprocessor list gives locations: fiskaly in Frankfurt, A-Trust in Vienna, Adyen in Berlin, PayPal in Luxembourg, Stripe in Dublin, Crisp in France, Encharge in Bulgaria and Quivo in Vienna. The data centre itself is not named, ownership is not evidenced, Microsoft, Google, Hotjar and Facebook sit in the chain for administration and marketing, and no ISO 27001 or SOC 2 certification is stated. 6 7 8
The Hospitality Operations Manager
The contracting entity is mRaP GmbH in Wieselburg, Austria, data is stored in a certified data centre in Germany, and subprocessors are listed with locations — fiskaly in Frankfurt, A-Trust in Vienna, Adyen in Berlin, PayPal in Luxembourg, Stripe in Dublin — alongside a downloadable data processing agreement, a consent declaration and a named data protection officer my own DPO can contact; the data centre is called certified without the certification being named, ownership is not documented, and Google, Hotjar and Microsoft Office appear for marketing and administration. 6 7 8
The Fee-Conscious Merchant
The controller is mRaP GmbH in Wieselburg, Austria, data is stored in a certified computing centre in Germany, and the subprocessor list with full addresses reads European: A-Trust in Vienna and fiskaly in Frankfurt for signatures, Adyen GmbH in Berlin, PayPal in Luxembourg and Stripe in Dublin for payments, Crisp in France, Encharge in Bulgaria and Quivo in Vienna. A data processing agreement is downloadable as a PDF and a data protection officer is named, but I found no public information on ISO 27001 or SOC 2 certifications or the named hosting infrastructure, and the pages name Google and Hotjar for marketing without stating a location. 6 7 8
The Skeptic
The chain is largely European and unusually well documented: mRaP GmbH in Wieselburg with Austrian register data, data secured in a certified computing centre in Germany, fiskaly in Frankfurt and A-Trust in Vienna for signatures, Adyen in Berlin, PayPal in Luxembourg and Stripe in Dublin for payments, a downloadable data processing agreement and a named data protection officer. What keeps it from the top: the hosting facility itself is not named, no ISO or SOC certification is stated, marketing runs through Google, Facebook and Hotjar and administration through Microsoft Office, and the team.blue group is said to exchange data internally between its brands. 6 7 8
Pricing transparency
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How this is scored
Whether a buyer can compute the real annual cost from public pages alone: licence per till or per location, which modules (tables, kitchen display, stock, extra tills, DATEV export) cost extra, the TSE and its yearly fee, hardware to buy or rent, card terminal fees and transaction fees, setup and installation, support plans, minimum term and notice period.
0 — No public prices at all; every customer is a sales call or a dealer quote.
3 — A starting price or a free tier exists, but how cost scales with tills, locations, modules or hardware is unclear.
5 — Plans are public with their price per till or location and main inclusions, but at least one commonly needed piece (the TSE, extra tills, hardware, card fees, setup) is unpriced or "on request".
8 — Every plan priced publicly with its scaling rule, the TSE, hardware and add-ons priced, card fees and terminal costs listed, setup and support priced, minimum term and VAT treatment stated.
10 — Complete price computability: annual cost derivable for a given number of tills, locations, modules and card volume, with every add-on, hardware, TSE, setup, support and payment fee and the cancellation and data-return terms published.
The Café Owner
Plans are published with prices quoted exactly as 'GRATIS € 0', 'MEDIUM € 990 /Monat*', 'PREMIUM € 1490 /Monat*' and 'GASTRO € 2090 /Monat*', VAT treatment stated ('alle Preise exkl. USt.'), a 'Modulgebühr iHv. € 4,90 pro Modul', support priced ('Premium Support (pro Jahr €42,90 oder zahlbar nach Aufwand)', '€150 netto exkl. USt pro Stunde') and a 'flexible Laufzeit … jederzeit kündbar'. The TSE fee, hardware, card fees and setup stay unpriced, and the captured pages give different plan names — free, Classic and Premium on one page versus four models on the pricing page — so my cost in the second year is not computable from public pages alone. 1 5 6
The Retail Shop Owner
Four plans from GRATIS at € 0 up to a gastro plan are published with monthly figures, all excluding VAT, plus a module fee of € 4,90 per module, premium support at € 42,90 a year or € 150 per hour net in 15-minute units, a 30-day trial, and a flexible term cancellable at any time. The captured pricing page and its extracted figures give different values for the paid plan prices, so I leave the digits unquoted. We found no public information on the TSE fee, hardware prices, terminal costs, card fees, or how the price scales with a second till, so I cannot compute the annual cost for my two shops. 1 2 5
The Tax Adviser
Four plans are published with exact monthly figures — GRATIS € 0, MEDIUM € 990 /Monat*, PREMIUM € 1490 /Monat*, GASTRO € 2090 /Monat*, all exkl. USt — plus a Modulgebühr of € 4,90 pro Modul, Premium Support at €42,90 per year or €150 netto exkl. USt per hour in 15-minute units, free configuration support and a flexible term cancellable at any time. We found no public information on the TSE fee, hardware prices in the shop, card transaction fees, or how cost scales with the number of tills or locations. 1 2 5
The Hospitality Operations Manager
Four plans are public with monthly figures from a free till to "GASTRO € 2090 /Monat", all prices stated as excluding VAT, a module fee of € 4,90 per module, premium support at €42,90 per year or €150 net per hour in 15-minute units, and a flexible term cancellable at any time; we found no public prices for the TSE, hardware, card fees or setup, and no rule for how cost scales with additional tills or locations. 1 5 6
The Fee-Conscious Merchant
Four plans are public — GRATIS at € 0, MEDIUM at € 990 /Monat*, PREMIUM at € 1490 /Monat* and GASTRO at € 2090 /Monat*, all excluding VAT — with a module fee of € 4,90 per module, premium support at €42,90 per year or €150 net per hour in 15-minute units, and a flexible term cancellable at any time. But on the TSE price, hardware and terminal costs, setup, card transaction fees and the scaling with tills or locations I found no public information, so the real annual cost of the free till cannot be computed from the pages. The captured pages also give different plan names: the legal notice speaks of a free till plus Classic and Premium, the pricing page of GRATIS, MEDIUM, PREMIUM and GASTRO. 1 5 6
The Skeptic
Four plans are published with monthly figures and marked as excluding VAT, plus a € 4,90 per-module fee, premium support at €42,90 per year or €150 net per hour in 15-minute units, a free tier, a 30-day trial and "jederzeit kündbar". The captured pages give different figures for the lineup — the legal notice names a Classic tier the pricing page's four models do not list — and we found no public information on TSE fees, hardware or terminal prices, card transaction fees, or how plans scale with tills and locations. 1 5 6
European sovereignty — proven facts
0 of 6 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined ⚠ unverified | — | uncited Report an error |
|---|---|---|---|
| Hosting location | Not determined ⚠ unverified | — | uncited Report an error |
| Hosting options | Not determined ⚠ unverified | — | uncited Report an error |
| Open source | Not determined | — | uncited Report an error |
| Data processing agreement | Not determined ⚠ unverified | — | uncited Report an error |
| Transfer impact assessment | Not determined | — | uncited Report an error |
Questions about helloCash
Is helloCash European?
Yes. whats-best.ai classifies helloCash as EU-Made.
Where does helloCash store data?
The default storage location for customer data is not stated on the vendor’s pages as of 29 Oct 2026. The vendor’s pages mention Germany as hosting location, per the vendor’s page captured 29 Oct 2026.
Does helloCash have a free plan?
Yes. helloCash has a free plan, per the vendor’s page captured 29 Oct 2026.
What are the best alternatives to helloCash?
As of 3 Nov 2026, the panel rates ready2order (3.5/5), Square (3/5) and Gastronovi (3/5) highest among the other 18 POS & Checkout Systems products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is ready2order (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: helloCash alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 29 Oct 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- Weak sourcing — Data processing agreement, Legal entity, Hosting location, Hosting options. Not confirmed on the vendor’s own pages as captured.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 20 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 5 subprocessors facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 2 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 2 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 1 integrations fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 pricing fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 4 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown. Know more? Tell us
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement. Know more? Tell us
Sources (8)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage hellocash.de Checked 29 Oct 2026 Details →
- 2 Features page (till functions) hellocash.de Checked 29 Oct 2026 Details →
- 3 Features page (TSE) hellocash.de Checked 29 Oct 2026 Details →
- 4 Features page (KassenSichV) hellocash.de Checked 29 Oct 2026 Details →
- 5 Pricing page hellocash.de Checked 29 Oct 2026 Details →
- 6 Legal notice hellocash.de Checked 29 Oct 2026 Details →
- 7 Privacy policy hellocash.de Checked 29 Oct 2026 Details →
- 8 Data protection page (GDPR) hellocash.de Checked 29 Oct 2026 Details →