Shopify POS

The Café Owner

The till runs on my own smartphone or tablet with a card reader, takes tips at pre-set amounts or percentages, splits a bill across two or more payment types, applies manual or automatic discounts, and sends receipts by email or SMS as well as printing them, with a customer-facing display in the countertop kit and a Hardware Store listing scanners, drawers and printers. Returns and exchanges are described, and my existing tablet and hardware "will work" in most cases with a compatibility check. We found no public information on whether the till keeps selling when the internet drops — the offline wording on these pages is about syncing in-store and online sales — which is the first thing I would ask before trusting it through a busy Saturday. 2 3 5 9 10

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The Retail Shop Owner

The till runs on smartphone, tablet and a wired counter terminal, with a named hardware line of its own (POS Hub, Engage 2D G2 Scanner, Eddy Tablet Stand, POS Terminal) plus barcode scanners, cash drawers and receipt printers, and existing tablets and accessories can be checked for compatibility; receipts go out printed or by email and SMS, and the counter kit carries a customer-facing display. Discounts, split payments, tips, deposits and returns are documented, hardware carries a one-year warranty (two with POS Pro), and a platform uptime of 99,9 % is stated. We found no public information on selling when the internet is down, or on scales and barcode-label printing. 1 3 9 10 11

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The Tax Adviser

The till runs on named devices — iPhone from model Xs with iOS 15.5 or later, compatible Android phones, and tablets linked to peripherals through the POS Hub — with unlimited articles and variants, discounts, split payments, tips, returns and exchanges, printed and email or SMS receipts, a customer-facing display on the terminal countertop kit, and first-party hardware sold with a one-year warranty, two years on POS Pro. I found no public information in the captured pages on an offline mode for the till, on scales, or on hardware rental, so I cannot confirm it keeps selling when the connection is down. 9 10 5 11

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The Hospitality Operations Manager

The till app is documented on named devices — smartphone or tablet, with iPhone Xs or later specified for Tap to Pay — carrying variants, discounts, split payments, tips, printed and email or SMS receipts, returns and exchanges, first-party hardware from the POS Terminal and POS Hub to scanners, cash drawers and receipt printers with a customer-facing display, and a stated 99.9 % platform uptime. We found no public information on offline operation when the internet drops or on cancelling and voiding a sale, and for a restaurant till that silence matters. The device breadth and hardware list sit at the middle anchor; the offline and void gaps hold it there. 1 2 5 9 10

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The Fee-Conscious Merchant

The till runs on my own tablet or smartphone with a card reader, plus a tablet stand, barcode scanners, cash drawers and receipt printers from the Shopify Hardware Store, and printed, email and SMS receipts, discounts, splits, tips, returns and a customer-facing display on the countertop kit are all documented, with a stated 99.9 % platform uptime. We found no public information on ringing up sales while the internet is down, on scales, or on a published compatibility list for third-party devices beyond an offered check. 1 3 5 9 10 11

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The Skeptic

The till runs on a smartphone or tablet with a named first-party range — POS Hub, a 2D scanner, a tablet stand, a countertop terminal with customer-facing display — plus a Hardware Store, a compatibility check for existing printers and drawers, receipts printed or sent by email and SMS, discounts, tips, split payments, returns and exchanges, and a stated 99,9 % platform uptime. We found no public information on whether the till keeps selling when the internet is down, on scales, or on hardware rental terms. 1 2 5 9 10

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The Café Owner

Card costs are printed in plain figures per plan — "1,5 % + 0,00 € EUR im stationären Handel" on Basic, "1,3 %" on Grow, "1,2 %" on Advanced — with payouts in 1–3 Werktagen, tap to pay on iPhone and Android without extra hardware, and tips and split payments at the checkout. Third-party payment providers are possible but each plan charges extra for them, and the built-in processor is Shopify Payments. We found no public information on girocard, per-card-type fees, or the regulated payment institution behind the money. 4 6 10 11

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The Retail Shop Owner

Shopify Payments is the named built-in processor taking tap, chip and swipe, contactless wallets, and tap to pay on iPhone and Android, with rates published per plan — on Basic 1,5 % + 0,00 € EUR im stationären Handel — payouts within 1–3 Werktagen, and chargebacks reconciled in the admin. Other payment providers can be used, but each sale then costs extra (2 %, 1 % or 0,6 % depending on plan), which is a soft push toward the house processor. We found no public information on girocard, on fees per card type, or on the regulated payment institution behind it. 2 4 9 10 11

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The Tax Adviser

Shopify Payments is the named built-in processor accepting tap, chip, swipe and digital wallets, with tap to pay on iPhone and Android, tips, split payments, chargeback handling and payouts within one to three business days; in-person rates are published per plan — "1,5 % + 0,00 € EUR im stationären Handel" on Basic, "1,3 % + 0,00 € EUR" on Grow, "1,2 % + 0,00 € EUR" on Advanced — with surcharges of 2 %, 1 % or 0,6 % when a third-party payment provider is used. I found no public information on per-card-type fees, on girocard, on terminal prices, or on the regulated payment institution behind the processor, and using one's own acquirer costs extra on every plan. 4 11 10 2

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The Hospitality Operations Manager

Shopify Payments is the named built-in processor included with every plan, taking tap, chip and swipe from credit cards, debit cards and digital wallets, with Tap to Pay on iPhone and Android, tips and split payments, payouts in 1–3 business days and chargebacks managed in the admin. Fees are published per plan — for example Basic at "2,1 % + 0,30 € EUR online 1,5 % + 0,00 € EUR im stationären Handel" — plus the surcharge for third-party providers, which is real choice, but at a cost. We found no public information naming the regulated institution behind Shopify Payments, per-card-type fees such as girocard, or terminal purchase prices, so this stays between the middle and the open-choice anchor. 4 10 11 12

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The Fee-Conscious Merchant

The fees are on the page: 1,5 % + 0,00 € in person on Basic, 1,3 % on Grow and 1,2 % on Advanced, stated as uniform for all cards, with payouts in 1–3 business days, tap to pay on iPhone and Android, tips and split payments, and no monthly or setup fees for the payment side. But it is one blended rate rather than a fee per girocard and per credit card, and if I take payments through a provider of my own choice instead of Shopify Payments, an extra 0,6 % to 2 % per transaction applies depending on the plan, so the choice of terminal is real but priced against me. 2 4 6 10 11

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The Skeptic

Card rates are published per plan and channel — "1,5 % + 0,00 € EUR im stationären Handel" on Basic, "1,2 % + 0,00 € EUR im stationären Handel" on Advanced — with payouts "innerhalb von 1–3 Werktagen", tap-to-pay on iPhone and Android, tips and split payments, and chargebacks handled in the admin. But the integrated provider is only ever Shopify Payments: taking another payment provider adds a surcharge on sales ("2 % für Zahlungsanbieter von Drittanbietern" on Basic), which prices leaving rather than enabling it, and we found no public information naming the regulated payment institution behind the service. 4 6 10 11

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The Café Owner

We found no public information on a TSE, a DSFinV-K export, a daily closing in the fiscal sense, KassenSichV or GoBD storage on any page I read. What the pages do show is automatic tax calculation by store location and finance reports covering sales, returns and taxes — bookkeeping help, not a fiscal signature. For my German café I cannot see from these pages how this till would stand up to a Kassennachschau. 2 10 13

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The Retail Shop Owner

The captured pages show only till-side tax and cash functions: taxes calculated automatically by location with custom rates possible, and the cash drawer balance tracked for the end-of-day deposit. We found no public information on a certified technical security device with provider and certificate, the DSFinV-K export, the receipt obligation, ten-year GoBD storage, the Kassenbuch and Z-Bericht, or the Austrian register-security procedure — so even a generic compliance claim is absent from what I read. 2 10

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The Tax Adviser

The captured pages show printed, email and SMS receipts, cash drawer tracking for the end-of-day deposit, and finance reports; beyond that I found no public information on a TSE provider or its BSI certificate, a DSFinV-K export, the Austrian RKSV, ten-year GoBD storage, or help with the § 146a AO registration. For a German Kassennachschau that is not a position I could defend to the auditor. 10 2 1 5

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The Hospitality Operations Manager not rated — no public information

We found no public information on a certified technical security device, the DSFinV-K export, the German receipt obligation, a cash book or the Austrian RKSV on the pages we read; the closest items are cash-drawer balance tracking for the end of day and automatic sales-tax calculation. Without a word on the German KassenSichV I cannot put this till in front of a Kassennachschau. 1 2 10

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The Fee-Conscious Merchant not rated — no public information

We found no public information on a certified technical security device (TSE) with provider and BSI certificate, a DSFinV-K export, the German receipt obligation, the Kassenbuch and Z-Bericht, or the Austrian RKSV, on the captured pages for the till, its functions and its payments. The pages do show printed and digital receipts and a cash-drawer tally for the day's end, but nothing on signatures, audit formats or audit handling. 2 4 10

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The Skeptic

Across the German and English pages we found no public information on a TSE, a BSI certificate, a DSFinV-K export, GoBD ten-year storage or the Austrian signature — no captured page so much as claims finanzamtkonform status. What is documented stops at automatic tax rates by location, daily revenue reports and cash-drawer tracking: a closing routine, not an audit story. 2 10

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The Café Owner

Stock is the strong suit: product variants with their own price, SKU and inventory, supplier purchase orders, receiving shipments by barcode scanner, real-time stock across more than 1,000 locations from one back office, low-stock alerts and AI reorder suggestions from Sidekick. Staff get unique PINs, custom roles and manager approvals, and daily reports break down revenue by product and employee, exportable by staff, location and period. We found no public information on tables, courses, a kitchen display or a kitchen printer — the heart of a twelve-table café with a terrace. 2 5 10 11

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The Retail Shop Owner

Nearly everything my two shops need is documented: product variants with their own price, SKU and stock, real-time inventory across every location and channel from one back office, inventory received and sent between locations in the till itself, supplier purchase orders, low-stock alerts and reorder suggestions from sales history, gift cards redeemable in store and online, staff PINs with roles and permissions, and sales reports by staff, location and period that export. We found no public information on stock counts or on a per-employee log of cancellations and voids. 2 5 10 11

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The Tax Adviser

Purchase orders, inventory transfers received in POS, real-time stock synced across every location from one back office supporting more than 1,000 Standorte, staff PINs with role permissions, manager approvals, per-staff commission attribution and exportable sales reports by staff, location and period make this full multi-site retail operations, with Sidekick demand forecasting on top. We found no public information on tables, a kitchen display or recipes, so my restaurant clients would still be missing the hospitality half. 10 2 5 11

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The Hospitality Operations Manager

Multi-site running is well evidenced: real-time inventory synced across every location from one back office supporting more than 1,000 locations, supplier purchase orders, receiving and sending transfers, unlimited staff with individual PINs, custom roles and manager approval for discounts or tax edits, and sales reports by staff member, location and period with export. What my restaurants need on top of that — tables, courses, a kitchen display or kitchen printer, recipes and a per-employee log of voids — we found no public information on. I rate the retail backbone highly, but the hospitality core is undocumented to me. 2 5 10 11

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The Fee-Conscious Merchant

Stock with variants and real-time sync across locations from one back office supporting more than 1,000 sites, receiving goods and transfers from other branches or suppliers, supplier purchase orders, low-stock alerts and AI reorder suggestions, staff PINs with roles, permissions and manager approvals, and reports by staff, location and period are all documented, much of it under the Pro label or from the Grow plan up. We found no public information on tables, courses or a kitchen display, which matters if the shop ever grows a seating corner. 2 5 10

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The Skeptic

Stock is the strong suit: product variants with their own price, SKU and inventory, supplier purchase orders, receiving inventory from other locations or suppliers, real-time multi-location inventory from one back office supporting "mehr als 1.000 Standorte", staff PINs, roles and manager approvals, sales commissions per employee, exported reports by staff, location and period, and AI reorder suggestions from sales velocity and seasonality. We found no public information on tables, a kitchen display, kitchen printing or self-ordering — hospitality is simply not addressed — nor on a log of cancellations and voids per employee. 2 5 10

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The Café Owner

Sales reports can be viewed and exported by staff member, location, time period and customer, every transaction syncs automatically, and a documented developer API with published rate limits exists. The integrations pages name payment and commerce partners rather than bookkeeping tools, and we found no public information on a DATEV export or another named accounting export. After termination the terms say Shopify will delete or return personal customer data at its discretion, which is not a documented export of my sales history. 8 10 13 14

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The Retail Shop Owner

Transactions sync automatically and finance reports cover sales, returns, taxes and payments, exportable by staff, location and period — but we found no public information on a DATEV export in any form or on integrations with named accounting tools, which is exactly what my tax adviser needs. A public API is evidenced only through the API licence terms and their rate-limit rules. Shop data is kept for two years after a shop closes before deletion begins, yet we found no public information on a full export of articles, customers and sales at contract end. 4 10 13 14

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The Tax Adviser

Every transaction syncs automatically, sales reports by staff, location and period can be exported, and a documented Shopify API with published rate limits exists for developers; however, I found no public information on a DATEV export or any named accounting tool, on booking with revenue accounts and tax rates, or on a complete export of articles, customers and fiscal journals when the contract ends. What the privacy terms do state is that a closed shop's data is retained two years before deletion begins — shorter than the ten years the Finanzamt expects from my clients. 4 10 14 7 13

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The Hospitality Operations Manager

There is a documented Shopify API with published rate limits, a partner and integration ecosystem described as composable commerce connecting and swapping third-party systems, retail sales reports exportable by staff, location and period, and every transaction automatically synced so the day need not be retyped. We found no public information on a DATEV export or any other named accounting tool, revenue accounts and tax keys, webhooks, or a full export of articles and customers when the contract ends. That lands between a basic sales report and a real accounting handoff. 4 10 13 14

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The Fee-Conscious Merchant

Sales reports by staff, location, period and customer can be exported, every transaction syncs automatically, and a documented API with published rate limits plus a broad partner and app ecosystem exist. We found no public information on a DATEV export, on booking with revenue accounts and tax rates, on webhooks, or on a complete export of articles and sales when the contract ends; the data processing agreement states only that personal data will be deleted or returned after termination, and shop data is held two years after closure before deletion begins. 8 10 13 14

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The Skeptic

There is a public API under published terms with documented rate limits, sales reports that can be viewed, analysed and exported by staff, location and period, automatic syncing of every transaction, a machine-readable export of personal data, and POS migration apps for moving in. We found no public information on a DATEV export or any named accounting integration with revenue accounts and tax rates. On leaving, shop data is held "zwei Jahre lang" after closure before deletion begins, and after termination data is deleted or returned at the merchant's discretion. 5 7 10 14

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The Café Owner

As a merchant in the EWR my personal data is received by Shopify International Ltd. in Dublin, with a published data processing agreement, an EU/UK/Switzerland annex and the Irish Data Protection Commission named as supervisory authority. But the vendor describes itself as a Canadian company, the terms allow transfers to any country where Shopify or its providers sit, including Singapur und Kanada, and the subprocessor list shows purposes — cloud hosting, email transmission, analytics — with no named providers. We found no public information on where till and sales data are hosted, and the SOC 2 report comes only on written request. 7 8

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The Retail Shop Owner

Shopify is a Canadian company; for merchants in the EWR personal data is received by Shopify International Ltd. in Dublin, a data processing agreement with an EWR annex exists, and the Data Protection Commission of Ireland is named as supervisory authority. But personal data may be transferred and processed in every country where Shopify, its affiliates or third-party providers sit, including Singapur and Kanada, and subprocessors appear only as purpose categories — cloud hosting, analytics, email delivery — with no provider named; a SOC 2 report is available on written request. We found no public information on where till data is hosted. 7 8

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The Tax Adviser

A data processing agreement with an EEA addendum exists, EEA merchants' data is received by Shopify International Ltd. in Dublin, and the Data Protection Commission of Ireland is the named supervisory authority — but the captured terms acknowledge transfers to every country where Shopify, its affiliates or third-party providers operate, including Canada and Singapore, no single subprocessor is named, and hosting location is left unstated. Without named infrastructure or a subprocessor list I cannot call this chain European, and a SOC2 report available on written request does not change that. 8 7

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The Hospitality Operations Manager

Merchants in the EEA contract with Shopify International Ltd. in Dublin, a data processing agreement is published with Shopify as processor, the Data Protection Commission of Ireland is the named supervisory authority, and transfers to Shopify Inc. in Canada rest on the EU Commission adequacy decision with contractual clauses comparable to the standard contractual clauses. However, the hosting location of sales, staff and customer data is unstated, the agreement acknowledges transfers to any country where Shopify or its providers sit including Singapore and Canada, and subprocessors are described only by purpose — cloud hosting, analytics, email transmission — with none named. My works council and data protection officer cannot sign off a chain we cannot see. 7 8

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The Fee-Conscious Merchant

For EEA merchants the data is received by Shopify International Ltd. in Dublin under the Irish data protection authority, with a published data processing agreement, SCC-like contractual safeguards and a Canada adequacy decision cited for transfers, which is more than a bare policy. But the hosting location for till and shop data is not stated anywhere captured, no individual subprocessor is named (only purpose categories such as cloud hosting and email delivery, plus affiliates), and worldwide transfer to any country where Shopify or its providers operate is reserved. 7 8

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The Skeptic

A published data processing agreement with an EEA annex exists, EEA merchants' data is received by Shopify International Ltd. in Dublin, the Data Protection Commission of Ireland is the named supervisory authority, and a SOC2 report is available on reasonable written request — real, but the company itself states "Wir sind ein kanadisches Unternehmen" and the API terms are concluded with Shopify Inc. and its affiliates. Transfers to any country where Shopify or its providers sit, including Canada and Singapore, are acknowledged; hosting location is not stated on the captured pages, and subprocessors appear only as purpose categories, never individually named. 7 8 14

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The Café Owner

Plan prices are public and readable — "Ab 36 € EUR/ Monat" for Basic, "Ab 105 € EUR/ Monat" for Grow, "Ab 384 € EUR/ Monat" for Advanced — each with its card rates and third-party-provider fees printed, no setup fees, VAT treatment stated, and monthly or yearly billing offered. The pages I read give no figure for the POS Pro subscription behind the "25 % Rabatt" Jahresabo promo, no hardware price list beyond a promo device value of 339 €, and we found no public information on minimum term or notice period. The plan pages quote euro figures while the terms say fees are in US dollars unless otherwise stated. 1 4 6 11

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The Retail Shop Owner

The three plans are public — Basic ab 36 € EUR/ Monat, Grow ab 105 € EUR/ Monat, Advanced ab 384 € EUR/ Monat — and card fees are unusually transparent, published per plan for online and in person plus the surcharge for third-party providers (2 % on Basic), with VAT treatment, monthly and yearly billing, a free trial without credit card and 'No hidden fees, no setup fees' all stated. But we found no public information on the POS Pro add-on price, on ordinary hardware prices (only a promotional device Wert: 339 € EUR appears), or on minimum term and notice period, so the real annual cost for two branches cannot be computed from the public pages. 1 4 5 6 11

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The Tax Adviser

Plan prices are public — Basic "Ab 36 € EUR/ Monat", Grow "Ab 105 € EUR/ Monat", Advanced "Ab 384 € EUR/ Monat" — with per-plan card rates for online and in person, no signup, setup or additional monthly payment fees, VAT stated as exclusive, and a 30-day advance billing cycle. Hardware carries no price list in the captures — only a promotional free Verifone Victa Mobile "Wert: 339 € EUR" tied to 10.000 USD of Shopify Payments revenue within 90 days plus a 10 USD activation fee — and the POS Pro subscription price and notice period are not shown, so I cannot yet compute a client's annual cost per till. 4 11 1 6

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The Hospitality Operations Manager

Plans are public — Basic from 36 € EUR per month, Grow from 105 € EUR per month, Advanced from 384 € EUR per month — with card fees published per plan for online and in person, no setup, signup or monthly payment fees, and fees stated as exclusive of taxes, though the terms set US dollars as default currency while the pricing pages quote EUR. The full till is a POS Pro subscription whose price we found no public information on beyond a 25 % discount on an annual subscription, and hardware prices, support tiers and minimum term with notice period are not on the pages we read. So the plan and card cost is computable, the rest is not. 1 4 6 11

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The Fee-Conscious Merchant

The plan prices are public — Basic ab 36 € EUR/Monat, Grow ab 105 € EUR/Monat, Advanced ab 384 € EUR/Monat — with card fees published per plan, no setup or monthly payment fees, VAT treatment and 30-day advance billing stated, and a free trial without credit card. But the POS Pro subscription price that most of the till features sit behind is not on the captured pages (only a 25 % yearly discount and a promo device valued at 339 €), hardware purchase prices are not shown, and any minimum term or notice period is unstated — and a shop like mine that closes for months still pays the subscription every 30 days in advance. 1 4 5 6 11

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The Skeptic

Three plans are public — "Ab 36 € EUR/ Monat", "Ab 105 € EUR/ Monat", "Ab 384 € EUR/ Monat" — each with its card rates for online, in-person and third-party providers, "No hidden fees, no setup fees", 24/7 support included, VAT-exclusive pricing and a 30-day billing cycle stated. But those are the platform plans: we found no public information on the POS Pro subscription price itself, on per-till or per-location scaling, or on hardware list prices — the terminal appears only as a device value ("Wert: 339 € EUR") inside a promotion with a 10 USD activation fee — and "Shopify leistet keine Rückerstattung". 1 4 6 11

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