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Video Conferencing

Microsoft Teams

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Microsoft Corporation · www.microsoft.com

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Read this page as one judge. Each weighs the same scores by what they care about.

The IT Administrator

Weighted verdict

Gets the call when the board meeting will not start. Wants capacity published rather than promised, room systems that work, SSO, and diagnostics after a bad call. Judges a product by its worst meeting, not its demo.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The IT Administrator

The meeting itself

How this is scored

Whether the call works: participant capacity, video and audio quality under load, screen sharing, breakout rooms, moderation, and what happens on a bad connection.

0 — Small meetings only, no screen sharing worth the name, no moderation controls, and the call degrades without telling anyone.

3 — Standard meetings with screen sharing and mute-all, but low participant limits, no breakout rooms and no bandwidth adaptation stated.

5 — Meetings at the scale most teams need with screen sharing, breakout rooms, host moderation, and documented behaviour on constrained connections.

8 — Large meetings and webinars with published capacity limits, per-participant moderation and waiting rooms, layout control, simulcast or adaptive bitrate stated, and reliable behaviour on mobile networks.

10 — Scale and control are engineering claims the vendor stands behind: capacity published per plan and per region, selective forwarding with adaptive quality documented, live streaming, hardware-room support, and diagnostics an admin can read after a bad call.

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The IT Administrator

Capacity is published rather than promised — 300 participants and a 30-hour meeting limit on the plans shown — and room hardware is real through named partners Yealink, Crestron, Lenovo, Polycom and AudioCodes, managed from a Teams admin center. But I found no public information on screen sharing, breakout rooms, host moderation, waiting rooms, bandwidth adaptation, or diagnostics I could pull after a bad call. I judge a product by its worst meeting, and the captured pages never describe that meeting. 2 6 7 1

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Encryption & meeting access

How this is scored

What is actually encrypted and against whom, plus who can get into a meeting. Judged on documented mechanism rather than on the word "encrypted".

0 — Transport encryption only, undocumented; meetings joinable by anyone with a link and no lobby.

3 — TLS in transit and encryption at rest, with the vendor holding all keys; access control is a passcode.

5 — The above plus a lobby or waiting room, host-controlled admission, per-meeting passcodes, and a clear statement that the vendor can technically access media.

8 — Optional end-to-end encryption for meetings with the trade-offs named (which features stop working), documented key handling, SSO-gated joining, and per-meeting access policies.

10 — End-to-end encryption available without surrendering the product — its cryptography documented or open source, key management explained, identity verification for participants, and the vendor stating plainly what it can and cannot see.

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The IT Administrator

One line states data encryption for meetings, chats, calls and files, and I found no public information on the mechanism, key handling, end-to-end encryption, or meeting admission controls such as a lobby or per-meeting passcodes — identity rides on the included Microsoft Entra ID. The privacy statement, meanwhile, says customer data may be used to develop and train AI models. I score documented mechanism, and here the mechanism is the word "encrypted". 2 3

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Reach & accessibility

How this is scored

Whether everyone who needs to join can: browser without an install, dial-in, low bandwidth, guests without accounts, captions and keyboard operation.

0 — A desktop client is the only way in; guests must create an account.

3 — Browser joining exists but is degraded, guests can join by link, and there is no dial-in and no accessibility statement.

5 — Full-feature browser joining without an install, guest access by link, mobile apps, and a stated accessibility posture.

8 — Telephone dial-in with numbers listed, live captions, keyboard-navigable and screen-reader-tested interface, and documented low-bandwidth behaviour.

10 — Reach is designed for: browser parity with the client, dial-in across the regions the customer operates in, live captions and translation, a published accessibility conformance report, and a usable experience on a poor mobile connection.

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The IT Administrator

Dial-in is genuinely there: a free audio-conferencing add-on with a global dial-in number, PSTN connectivity through calling plans, Teams Phone Mobile, Operator Connect and Direct Routing, number porting, and stated minutes of 3,000 for the US, UK and Canada and 1,200 for other countries. Live captions run to over 30 languages on business plans and translation to 41 with Teams Premium, and web and mobile apps are published. We found no public information on an accessibility statement, keyboard or screen-reader support, or documented behaviour on a poor connection. 2 2 7 6

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Recordings, retention & admin control

How this is scored

A recording is personal data about everyone in the room. Who may record, who is told, where it is stored, how long it lives, and what the works council can switch off.

0 — Anyone can record, storage location unstated, no retention rule, no admin policy.

3 — Host-only recording with a notification, but storage region unstated, retention manual, and no organisation-wide policy control.

5 — Admin policy over who may record, participant notification and consent prompt, stated storage region, and manual deletion that works.

8 — Automatic retention and deletion per policy, recordings encrypted at rest with access logged, transcription handled with its own retention rule, and attendance or analytics features that can be switched off for co-determination.

10 — Built for a works agreement: every recording, transcript and analytics feature independently switchable and documented, retention executed and evidenced, an audit trail of who accessed which recording, and no participant-level behavioural scoring at all.

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The IT Administrator

We found no public information on who may record a meeting, whether participants are told, where recordings are stored, or any retention policy an admin could enforce. The nearest facts are that all data is deleted when a subscription is cancelled, and that user data may be used to train AI models. A recording is personal data about everyone in the room, and the captured pages give a works council nothing to switch off. 2 3 6

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Integrations & deployment

How this is scored

Calendar, identity and the wider stack — plus, in this category, whether the product can be run on the customer's own infrastructure at all.

0 — No calendar integration, no SSO, no API; cloud-only with no alternative.

3 — One calendar integration and basic SSO, no API worth building on, cloud-only.

5 — Calendar integration for the major suites, SAML or OIDC SSO, a documented API for scheduling, and room-system support.

8 — The above plus SCIM provisioning, embedding via SDK, webhooks for meeting events, and either a self-hosted option or a documented private-cloud deployment.

10 — Deployment is the customer's choice: a genuine on-premises or private-cloud option with the same features, open protocols or open source, embeddable SDKs, and identity integration that does not require the vendor's directory.

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The IT Administrator

The Microsoft Graph API with SDKs, code samples, bots, change notifications and PowerShell provisioning is an integration surface I can actually build on and administer, and room systems are certified through five named hardware partners. Identity rides on the included Microsoft Entra ID. We found no public information on calendar integration, SCIM provisioning, an embeddable meeting SDK, or any self-hosted or private-cloud deployment option. 8 7 2

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European sovereignty

How this is scored

Where media and metadata are processed, who the contracting entity is, which subprocessors carry the traffic. Independently sourced by the sovereignty pipeline; scored here as this buyer weighs it — which in this category is heavily.

0 — Non-EU vendor and contracting entity, media routed through unstated regions, subprocessors unnamed.

3 — EU data residency for storage while media relays or metadata remain non-EU, or the contracting entity sits outside the EU.

5 — EU hosting and an EU contracting entity, but parts of the chain — relays, analytics, support tooling, transcription — are non-EU without an explained safeguard.

8 — Media and metadata processed in the EU on named infrastructure, EU contracting entity, complete subprocessor list published, any non-EU processing named with its legal basis.

10 — Sovereign end to end and evidenced: media never leaves the EU, every subprocessor European, certification published, and an on-premises option that removes the question entirely.

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The IT Administrator

The privacy statement says personal data may be stored and processed in the customer's region, the United States and any other jurisdiction where Microsoft or its affiliates, subsidiaries or service providers operate, with international transfers relying on the EU-US Data Privacy Framework. The captured pages name Microsoft Ireland Operations Limited only as a contact, do not confirm the contracting entity, and describe subprocessors as vendors acting on Microsoft's behalf without naming them. We found no public information on where meeting media or metadata are processed. 3

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Pricing transparency

How this is scored

Whether a buyer can compute the annual invoice for their host count — including the capacity, dial-in and recording storage they actually need — from public pages alone.

0 — No public prices at all; every tier is a sales conversation.

3 — A per-host headline exists, but participant caps, dial-in minutes or recording storage are unpriced or unmentioned.

5 — Per-host prices public with billing period stated and capacity limits given, but at least one commonly needed piece (webinar capacity, dial-in, storage) sits in an unpriced add-on.

8 — Every tier and add-on priced publicly with per-host maths, capacity limits, dial-in rates, storage allowances, minimum term and VAT treatment stated.

10 — Complete price computability: a calculator producing the annual invoice for a given host count, meeting size and recording volume, including overage and per-region dial-in.

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The IT Administrator

Per-user prices are public with the billing period and VAT treatment stated as exclusive — Teams Essentials at 3,50 € and Business Basic at 6,07 € per user per month billed annually, the Teams Premium add-on at 8,70 € — alongside published capacity of 300 participants, 30-hour meetings and per-user storage allowances, a free dial-in add-on with stated regional minutes, and an international calling plan add-on of 600 minutes per person per month. The gaps: the captured comparison page shows Business Standard only bundled with Copilot at 20,36 €, we found no public information on webinar capacity, and toll-free or pay-per-minute dial-in charges sit in a prepaid Communications Credits wallet. 2 2 7

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European sovereignty — proven facts

0 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined ⚠ unverified — uncited Report an error
Data residency Not determined ⚠ unverified — uncited Report an error
Subprocessors Not determined ⚠ unverified — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

Sources (8)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Product page www.microsoft.com Checked 5 Oct 2026 +2 earlier captures: 28 Sep 2026, 31 Aug 2026 Details →
  2. 2 Pricing www.microsoft.com Checked 5 Oct 2026 +3 earlier captures: 16 Sep 2026, 11 Sep 2026, 31 Aug 2026 Details →
  3. 3 Privacy statement privacy.microsoft.com Checked 5 Oct 2026 +1 earlier capture: 31 Aug 2026 Details →
  4. 4 Security / trust page www.microsoft.com Checked 30 Sep 2026 Details →
  5. 5 The meeting itself — found from sitemap www.microsoft.com Checked 1 Oct 2026 Details →
  6. 6 The meeting itself — found from sitemap www.microsoft.com Checked 1 Oct 2026 Details →
  7. 7 Reach & accessibility — found from sitemap www.microsoft.com Checked 1 Oct 2026 Details →
  8. 8 Integrations & deployment — found from sitemap developer.microsoft.com Checked 5 Oct 2026 Details →