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Countly

UK / wider Europe Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Countly Ltd · countly.com

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Countly: AI-assisted analysis on whats-best.ai Countly: AI-assisted analysis on whats-best.ai (dark)

Add ?theme=dark to the image address for dark backgrounds. The badge shows the category and the month of the latest evaluation, and EU-Made where that is the product’s provenance. It never shows a score.

Countly at a glance

Vendor
Countly Ltd
Headquarters
Not stated on the vendor’s pages as of 1 Nov 2026
Data hosting
Not stated on the vendor’s pages as of 1 Nov 2026
Free plan
Yes, per the vendor’s own page source, captured 29 Oct 2026
Panel verdict
The AI panel rates Countly 2.5/5, the mean of 6 judges. Countly, web and product analytics from Countly Ltd, scores highest on sovereignty, where five of six judges gave 7 or 8, and on data ownership, clustered at 6 or 7, resting on self-hosting that keeps customer data within the customer's infrastructure with vendor access only if explicitly granted, sampling explicitly ruled out, server-to-server migration, and delete-or-return terms on termination. how scores are made
As of
Vendor pages captured 29 Oct 2026 to 1 Nov 2026; evaluated by the panel 30 Oct 2026. all sources

Countly alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The E-Commerce Marketing Lead

Weighted verdict

Runs marketing for a Shopware shop selling outdoor gear in Germany and Austria, with a monthly ad budget split between Google, Meta and two price comparison sites. Since the consent banner went live, a third of the orders no longer show a source. Wants revenue per campaign that matches the shop backend, a checkout funnel that shows where carts are left, conversions sent back to the ad platforms, and numbers that hold without a click on "accept".

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The E-Commerce Marketing Lead

Panel median The E-Commerce Marketing Lead This judge’s scores over the panel median. Each label opens its reasoning below.
Scores per criterion, in stars out of 5
Criterion Panel median The E-Commerce Marketing Lead
Traffic, sources & campaign reports 3 of 5 3 of 5
Goals, events, funnels & e-commerce 3 of 5 3 of 5
Consent-free operation & data minimisation 2 of 5 2 of 5
Data access, export & self-hosting 3.5 of 5 3.5 of 5
Installation, integrations & performance 2 of 5 2 of 5
European sovereignty 3.5 of 5 3.5 of 5
Pricing transparency 2 of 5 2 of 5

Traffic, sources & campaign reports

How this is scored

What the standard reports show: page views, visits and visitors, entry and exit pages, referrers, search engines and social networks as sources, campaigns tagged with UTM parameters, countries, devices and browsers, a real-time view, date comparisons, segments and filters, custom dashboards, scheduled email reports, shared or public dashboards, and whether reports are sampled or complete.

0 — Not a web analytics product; website traffic cannot be measured with it.

3 — Page views and visitors over time with top pages and referrers; campaign parameters, segments and report sharing are basic or not described.

5 — A dashboard with pages, referrers, UTM campaigns, countries and devices, a real-time view, date comparison, filters across all reports, email reports, and dashboards shared with clients or colleagues.

8 — Custom segments and saved views, custom dashboards and report builders, channel grouping that can be configured, Search Console or ad platform data shown beside the traffic, unsampled reports stated, several sites and roll-up reporting in one account, and annotations.

10 — Reporting that a whole organisation runs on: custom dimensions and calculated metrics, anomaly alerts, multi-site and multi-brand roll-ups with roles per site, report accuracy and how visitors are counted explained in a published methodology, and every report reproducible from the raw data.

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The E-Commerce Marketing Lead

Sources reporting is documented with referrer URLs, parsed search keywords and store attribution, and I can build segments from click, scroll, UTM and custom event data with sampling explicitly ruled out. Real-time monitoring, custom dashboards with sharing, devices and geographies are all evidenced. I found no public information on date comparisons, scheduled email reports or roll-up reporting across several sites, which caps it for me. 2 9 10 15

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Goals, events, funnels & e-commerce

How this is scored

How the product measures what visitors do: goals for pages and events, custom events with properties, outbound links, downloads, form submissions and scroll depth tracked without code, funnels with drop-off, e-commerce tracking of orders, revenue and products, attribution of conversions to channels and campaigns, cohorts and retention, and conversion data passed back to ad platforms.

0 — Counts page views only; no goals, events or conversions can be defined.

3 — Goals for a page or a custom event; funnels, revenue and attribution are basic or not described.

5 — Goals and custom events with properties, outbound links and file downloads tracked, funnels with drop-off per step, revenue attached to goals or orders, and conversions broken down by source and campaign.

8 — Full e-commerce tracking (products, cart, checkout, orders, revenue) with plugins for named shop systems, several attribution models compared, cohorts and retention, user journeys or paths, forms and scroll depth tracked without code, and conversions sent back to Google Ads, Meta or other ad platforms server to server.

10 — Conversion analysis to the level of a product analytics suite: multi-touch attribution explained, funnels and cohorts on any event or property, revenue reconciled with the shop system, predictive or anomaly metrics with their method stated, and every conversion traceable to the raw event.

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The E-Commerce Marketing Lead

This answers my checkout question: funnels with drop-off per step, spotting of high-bounce pages, abandoned forms and checkout leaks, plus event-level revenue tracking with segmentation, revenue per session and LTV, cohorts and user journeys. What I found no public information on is conversions being sent back to Google Ads or Meta server to server, plugins for named shop systems such as Shopware, or attribution models — the exact pieces my campaign reporting lives on. 2 9 11 12

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Data access, export & self-hosting

How this is scored

Whether the data stays the customer's and can leave with them: a reporting API and a raw event export, CSV export of every report, a scheduled export or sync to a data warehouse or BI tool (BigQuery, Snowflake, Looker Studio), no data sampling or limits on history, import of historical data from Google Analytics or another tool, open-source code, and a self-hosted or on-premise edition the customer runs on its own servers.

0 — No export of any kind; the data can only be viewed in the vendor's dashboard.

3 — A CSV export of reports; an API, raw data and history limits are basic or not described.

5 — A documented reporting API, CSV export of all reports, the retention period for raw data stated, and an import of historical data from Google Analytics or a stated migration path.

8 — Raw event data exportable or streamed to a named warehouse or BI tool, an API covering both reporting and data collection, no sampling stated, a self-hosted or on-premise edition with its own documentation, and the data returned or deleted on termination under stated terms.

10 — The customer owns the data end to end: open-source code under a named licence that runs fully self-hosted with feature parity stated, a complete raw export in an open format that another tool can import, and the deletion of every copy on termination documented.

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The E-Commerce Marketing Lead

Self-hosted deployment is documented to keep customer data in the customer's infrastructure with no vendor access unless explicitly granted, data migration moves all application data between servers or via export, and the processing agreement promises deletion or retrieval of all personal data on termination. Sampling is explicitly ruled out and APIs plus a data write API are described. I found no public information on streaming raw events to a named warehouse like BigQuery or on CSV export of every report. 2 4 5 7 14

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Installation, integrations & performance

How this is scored

What it takes to install and run: the size and loading of the tracking script, plugins and documented set-ups for named CMS and shop systems (WordPress, TYPO3, Shopify, Shopware, WooCommerce), single-page apps and mobile SDKs, a tag manager or Google Tag Manager template, server-side tracking and first-party proxying to avoid ad blockers, team roles and permissions, client and agency accounts, single sign-on, and an uptime or status page.

0 — No documented way to install the product on a website or app.

3 — A tracking snippet to paste into the site; plugins, SDKs, server-side options and roles are basic or not described.

5 — A documented snippet with its size stated, plugins or guides for several named CMS and shop systems, support for single-page apps, team members with roles, and an agency or multi-site account.

8 — A lightweight script or server-side collection documented, a first-party proxy or own tracking domain, SDKs for iOS, Android and named frameworks, a tag manager integration, granular roles per site, single sign-on (SAML), and a public status page with uptime history.

10 — Installation that scales across an organisation: server-side and client-side tracking with an equal feature set, an infrastructure-as-code or API-driven site set-up, white-label for agencies, SLA and support terms published, and the performance impact of the script measured and stated.

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The E-Commerce Marketing Lead

Ten-plus SDKs for web, mobile, desktop and connected devices are documented, together with a data write API, granular permissions, role-based access and on-premise or private-cloud deployment. I found no public information on plugins for named shop or CMS systems such as Shopware or WordPress, script size, tag manager integration or a public status page — for my shop that leaves the integration effort genuinely open. 1 2 4 9

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European sovereignty

How this is scored

Who the contracting entity and the parent company are, where visitor data is collected, stored and processed, and who the subprocessors are (script CDN, collection endpoint, hosting, email reports, support and payment tools). Independently sourced by the sovereignty pipeline; visitor data is personal data under European rulings, so the whole chain counts, not only the database. A self-hosted or open-source edition the customer runs on its own European servers counts as the customer's chain, whatever the vendor's seat.

0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.

3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.

5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (CDN, collection endpoint, email, support, payment) run through non-EU providers without a stated safeguard, or EU processing relies on a proxy in front of a non-EU service.

8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated — or a self-hosted edition documented that keeps every visitor record on the customer's own servers.

10 — Sovereign end to end and evidenced: European ownership, entity, hosting and every subprocessor, or a self-hosted open-source edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.

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The E-Commerce Marketing Lead

A self-hosted deployment is documented to keep customer data in the customer's own infrastructure with no vendor access unless explicitly granted, which makes the visitor-data chain mine on my own German servers, and the subprocessor list names every provider with its location, the processing agreement covering EU GDPR is published, and ISO 27001, 27017, 27018 and SOC 2 Type II are stated. The contracting entity is a London company at a UK address, and the managed chain includes US providers such as OpenAI, to which AI-assistant prompts are shared, so the hosted route is not European end to end. 4 5 6 7 8

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Pricing transparency

How this is scored

Whether a buyer can compute the real annual cost from public pages alone: price per tier by monthly page views or events, what happens when traffic exceeds the tier, the number of sites and users included, which features (e-commerce, funnels, raw export, API, SSO, longer retention) cost extra, the free tier and its limits, the self-hosted edition and its support, minimum term and setup.

0 — No public prices at all; every customer is a sales call.

3 — A starting price or a free tier exists, but how cost scales with traffic, sites or features is unclear.

5 — Tiers are public with their price per traffic band and main inclusions, but at least one commonly needed piece (overage, extra sites, raw export, SSO, longer retention) is unpriced or "on request".

8 — Every tier priced publicly with its scaling rule (page views, events, sites, users), overage handling stated, add-ons priced, the self-hosted edition's cost or licence stated, minimum term and VAT treatment stated.

10 — Complete price computability: annual cost derivable for a given traffic volume, site count and feature set, with every add-on, setup, support and overage fee and the cancellation and data-return terms published.

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The E-Commerce Marketing Lead

The pricing page shows a Flex private-cloud tier with a starting price of $175 per month on usage-based rather than seat-based pricing, a 14-day free trial, and Enterprise at custom pricing, with a free way to start offered on other pages. I found no public information on how cost scales with traffic volume, what the free option includes, or the price of add-ons and the optional SLA, so I cannot compute my real annual cost. 5 15

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European sovereignty — proven facts

0 of 6 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Hosting location Not determined ⚠ unverified — uncited Report an error
Hosting options Not determined ⚠ unverified — uncited Report an error
Open source Not determined — uncited Report an error
Data processing agreement Not determined ⚠ unverified — uncited Report an error
Transfer impact assessment Not determined — uncited Report an error

Questions about Countly

Is Countly European?

Yes, though not from the EU. whats-best.ai classifies Countly as UK / wider Europe.

Where does Countly store data?

Not stated on the vendor’s pages as of 1 Nov 2026.

Does Countly have a free plan?

Yes. Countly has a free plan, per the vendor’s page captured 29 Oct 2026.

What are the best alternatives to Countly?

As of 4 Nov 2026, the panel rates Matomo (4/5), Piwik PRO Analytics Suite (3.5/5) and Pirsch Analytics (3.5/5) highest among the other 17 Web Analytics products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Piwik PRO Analytics Suite (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Countly alternatives.

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

Do you know more about Countly? Tell us Report an error on this page

Sources (18)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage countly.com Checked 29 Oct 2026 Details →
  2. 2 Features page (web analytics) countly.com Checked 29 Oct 2026 Details →
  3. 3 Features page (funnels) countly.com Checked 29 Oct 2026 Details →
  4. 4 Features page (privacy by design) countly.com Checked 29 Oct 2026 Details →
  5. 5 Pricing page countly.com Checked 29 Oct 2026 Details →
  6. 6 Privacy policy countly.com Checked 29 Oct 2026 Details →
  7. 7 Data processing agreement (dpa) countly.com Checked 29 Oct 2026 Details →
  8. 8 Subprocessor list countly.com Checked 29 Oct 2026 Details →
  9. 9 Traffic, sources & campaign reports — found from sitemap countly.com Checked 29 Oct 2026 Details →
  10. 10 Traffic, sources & campaign reports — found from sitemap countly.com Checked 29 Oct 2026 Details →
  11. 11 Goals, events, funnels & e-commerce — found from sitemap countly.com Checked 29 Oct 2026 Details →
  12. 12 Goals, events, funnels & e-commerce — found from sitemap countly.com Checked 29 Oct 2026 Details →
  13. 13 Consent-free operation & data minimisation — found from sitemap countly.com Checked 29 Oct 2026 Details →
  14. 14 Data access, export & self-hosting — found from sitemap countly.com Checked 29 Oct 2026 Details →
  15. 15 Installation, integrations & performance — found from sitemap countly.com Checked 29 Oct 2026 Details →
  16. 16 Terms of service — found from the homepage countly.com Checked 1 Nov 2026 Details →
  17. 17 Self-hosting / on-premises installation docs — found from the homepage countly.com Checked 1 Nov 2026 Details →
  18. 18 Code repository (open-source licence) — found from the homepage github.com Checked 1 Nov 2026 Details →