Reporting channels & reporter experience
How this is scored
The intake side: how a reporter actually submits — web form, anonymous dialog, phone/voice, languages, accessibility — and whether anonymity survives first contact.
0 — A web form that is an email in disguise: no anonymous route, no way to reach the reporter afterwards.
3 — An anonymous form exists but the dialogue ends there — no secured mailbox for follow-up questions, few languages, desktop-only.
5 — Anonymous two-way dialog via a protected mailbox, a usable set of languages, mobile-friendly; voice or phone intake missing or an add-on.
8 — Multiple channels (web, voice message or hotline, QR entry points), broad language coverage with translation support, accessibility considered, and the anonymous dialog is first-class rather than bolted on.
10 — Intake engineered around the frightened reporter: every channel anonymous-capable, dozens of languages, WCAG-conscious, no app install or account required, and the vendor documents how the reporter's identity is kept out of the channel itself.
The Compliance Officer
Intake is engineered well beyond a form: an anonymous online report with optional two-way communication, a 24/7/365 freecall line answered by trained investigators, QR entry points with no app install, end-to-end encrypted SMS and MMS, encrypted video conferencing, mail, and a National Relay Service for hearing-impaired reporters, all mobile-responsive. What holds it back is what I cannot see: we found no public information on language coverage or translation support, and none on how the reporter's identity is kept out of the channel itself. 2 3