Reporting channels & reporter experience
How this is scored
The intake side: how a reporter actually submits — web form, anonymous dialog, phone/voice, languages, accessibility — and whether anonymity survives first contact.
0 — A web form that is an email in disguise: no anonymous route, no way to reach the reporter afterwards.
3 — An anonymous form exists but the dialogue ends there — no secured mailbox for follow-up questions, few languages, desktop-only.
5 — Anonymous two-way dialog via a protected mailbox, a usable set of languages, mobile-friendly; voice or phone intake missing or an add-on.
8 — Multiple channels (web, voice message or hotline, QR entry points), broad language coverage with translation support, accessibility considered, and the anonymous dialog is first-class rather than bolted on.
10 — Intake engineered around the frightened reporter: every channel anonymous-capable, dozens of languages, WCAG-conscious, no app install or account required, and the vendor documents how the reporter's identity is kept out of the channel itself.
The Security Auditor
The intake lineup is genuinely broad: a secure online form with optional two-way anonymous dialog, 24/7/365 freecall answered by trained investigators, QR entry points, mail, end-to-end encrypted SMS and MMS, encrypted video conferencing, plus a National Relay Service for the hearing impaired — all mobile-responsive. I stop short of the top band because we found no public information on language coverage or translation support, and nothing documenting how the reporter's identity is kept out of the channels themselves. 2 3