Reporting channels & reporter experience
How this is scored
The intake side: how a reporter actually submits — web form, anonymous dialog, phone/voice, languages, accessibility — and whether anonymity survives first contact.
0 — A web form that is an email in disguise: no anonymous route, no way to reach the reporter afterwards.
3 — An anonymous form exists but the dialogue ends there — no secured mailbox for follow-up questions, few languages, desktop-only.
5 — Anonymous two-way dialog via a protected mailbox, a usable set of languages, mobile-friendly; voice or phone intake missing or an add-on.
8 — Multiple channels (web, voice message or hotline, QR entry points), broad language coverage with translation support, accessibility considered, and the anonymous dialog is first-class rather than bolted on.
10 — Intake engineered around the frightened reporter: every channel anonymous-capable, dozens of languages, WCAG-conscious, no app install or account required, and the vendor documents how the reporter's identity is kept out of the channel itself.
The Group Counsel
Web, mobile app, phone, hotline, SMS, live chat and email intake in 70+ languages with protected two-way anonymous dialog is genuinely broad, and voice-to-case transcription serves distributed workforces. But anonymity is 'granted by the Client' rather than engineered as the default, automated secure translation caps at 5 languages even on Enterprise, and the evidence says nothing on accessibility or how identity stays out of the channel itself. 1 2 4 5