Reporting channels & reporter experience
How this is scored
The intake side: how a reporter actually submits — web form, anonymous dialog, phone/voice, languages, accessibility — and whether anonymity survives first contact.
0 — A web form that is an email in disguise: no anonymous route, no way to reach the reporter afterwards.
3 — An anonymous form exists but the dialogue ends there — no secured mailbox for follow-up questions, few languages, desktop-only.
5 — Anonymous two-way dialog via a protected mailbox, a usable set of languages, mobile-friendly; voice or phone intake missing or an add-on.
8 — Multiple channels (web, voice message or hotline, QR entry points), broad language coverage with translation support, accessibility considered, and the anonymous dialog is first-class rather than bolted on.
10 — Intake engineered around the frightened reporter: every channel anonymous-capable, dozens of languages, WCAG-conscious, no app install or account required, and the vendor documents how the reporter's identity is kept out of the channel itself.
The Group Counsel
Web with guided forms and secure uploads, QR/short-link entry, oral channels including a 24/7 hotline and voice recording with voice distortion, 50+ languages with auto-translation, WCAG and mobile support — and the FAQ documents how the reporter stays out of the channel (no personal data requested, personal code for re-entry). I hold back one point because the live hotline is a paid add-on and anonymity in a live call rests on the third-party intake service rather than documented engineering. 1 2 6