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Appointment Scheduling

eTermin

UK / wider Europe Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by eTermin GmbH · www.etermin.net

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eTermin at a glance

Vendor
eTermin GmbH
Headquarters
Not stated on the vendor’s pages as of 28 Oct 2026
Data hosting
Default not stated; pages mention Germany source, captured 28 Oct 2026
Free plan
Not stated on the vendor’s pages as of 28 Oct 2026
Panel verdict
The AI panel rates eTermin 3.5/5, the mean of 6 judges. eTermin, an online appointment scheduler from eTermin GmbH of Schwyz, Switzerland, scored strongest on integrations and data and calendar and availability: a documented REST API with webhooks, connectors including Salesforce, Pipedrive, Zapier and Make, and automatic Zoom, Teams and Google Meet links, alongside two-way iCloud sync, buffers, public-holiday import and rooms and devices blocked automatically with the booked person. how scores are made
As of
Vendor pages captured 28 Oct 2026; evaluated by the panel 29 Oct 2026. all sources

eTermin alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The Data Protection Officer

Weighted verdict

Signs off booking tools for a group of medical and legal practices, where an appointment alone reveals who is a patient or a client. Wants the contracting entity and hosting named, every subprocessor listed down to the SMS gateway and the email service, calendar access limited to what booking needs, and bookings and customer records that can be exported and deleted on request.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Data Protection Officer

Panel median The Data Protection Officer This judge’s scores over the panel median. Each label opens its reasoning below.
Scores per criterion, in stars out of 5
Criterion Panel median The Data Protection Officer
Booking page & client experience 3.5 of 5 3.5 of 5
Calendar sync & availability rules 3.5 of 5 3.5 of 5
Team, staff & location scheduling 3 of 5 3 of 5
Reminders, payments & no-show protection 3.5 of 5 3.5 of 5
Integrations, API & data export 4 of 5 3.5 of 5
European sovereignty 3 of 5 2 of 5
Pricing transparency 3 of 5 3 of 5

Booking page & client experience

How this is scored

What the person booking sees and can do: a booking page with the services or meeting types on offer, their durations and prices, booking questions, an embed or widget for the business's own website, time zones and languages, group or class bookings, and links to reschedule or cancel without calling.

0 — Not a booking product: no page or widget where a customer picks a slot; appointments are entered by staff only.

3 — A booking page or form exists, but the pages say little about how it works: types of appointment, booking questions, embedding and rescheduling are not described.

5 — A booking page with several appointment or service types of their own duration, custom booking questions, and a way to put it on the business's website (link, embed or widget); confirmations carry a link to reschedule or cancel.

8 — In addition: group or class bookings with seat limits, booking pages in several languages with automatic time-zone handling, branding without the vendor's logo, multi-step selection of service, staff member and location, and a booking flow the vendor states is accessible or mobile-optimised.

10 — Booking as a finished storefront: packages, memberships or recurring bookings, intake forms with conditional questions, booking from Google or other directories, a customer account with booking history, and an accessibility statement for the booking pages published.

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The Data Protection Officer

The pages show a customizable booking page that embeds into the practice's own website and is bookable through Google Search, Google MyBusiness and Maps, with group bookings for courses, booking pages in several languages, mobile optimisation, guest or registered booking, and customer cancellation via direct link. Two things temper this for a professional practice: the terms require a visible notice linking to the vendor's site when the booking tool is embedded, and we found no public information on seat limits for group bookings, automatic time-zone handling, or an accessibility statement for the booking pages. 2 6 8 9

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Calendar sync & availability rules

How this is scored

How the product knows when someone is free: two-way sync with Google, Microsoft 365 and Outlook, iCloud or CalDAV, conflict checks across several calendars, working hours and exceptions, buffers, minimum notice and booking windows, daily limits, and rooms or equipment that must be free as well.

0 — No calendar: no availability is kept and no sync with any calendar is offered.

3 — An internal calendar or a one-way export (iCal feed), but no stated two-way sync and few availability rules beyond opening hours.

5 — Two-way sync with Google and Microsoft calendars that blocks booked times, working hours with exceptions, and buffers or minimum notice per appointment type.

8 — In addition: several calendars per person checked for conflicts, iCloud or CalDAV, booking windows and daily or weekly limits, holidays and absences, and resources (rooms, equipment, chairs) that must be free alongside the person.

10 — Availability that runs a multi-site business: per-location and per-resource schedules, capacity rules across staff and rooms, sync behaviour and latency documented, and changes in any connected calendar reflected without double bookings, as stated in the documentation.

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The Data Protection Officer

Synchronisation with iCloud, Google, Outlook, Exchange and any CalDAV calendar is documented, and the iCloud interface is stated to synchronise in both directions; buffers, working hours that vary by week, automatic import of public holidays with blocking, and resources such as rooms and devices bookable alongside a specific employee are all described. We found no public information on conflict checks across several personal calendars, daily or weekly booking limits, or documented sync behaviour and latency. 2 8 10 11 16

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Team, staff & location scheduling

How this is scored

How bookings are shared out across more than one person: staff profiles and the services each offers, round-robin and collective (all-hands) meetings, routing forms that send a booking to the right person, several locations, roles and permissions for admins and staff, and single sign-on for larger teams.

0 — A single-user tool with no way to add staff or a team.

3 — Several users or staff calendars can be added, but how bookings are distributed among them and who may change what is not described.

5 — Several staff or team members with their own availability, the customer choosing a person or the system assigning one (round-robin or "any available"), and an admin role that manages the team.

8 — In addition: weighted or priority round-robin, collective bookings that need several people at once, routing by form answers, several locations with their own staff, granular roles and permissions, and reporting per staff member.

10 — Scheduling as a team system: SSO and user provisioning (SAML, SCIM), routing that takes ownership from a CRM, managed templates the organisation pushes to every member, audit logs of changes, and distribution fairness reported.

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The Data Protection Officer

Independent calendars per employee and resource with their own profile and availability, customer selection of a preferred employee, per-user permissions, and roles and rights per employee or location are documented, with OpenID and single sign-on offered on request in the Enterprise package. We found no public information on round-robin or automatic assignment of bookings, collective meetings needing several people, routing by booking-form answers, or reporting per staff member. 1 2 3 10 11

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Reminders, payments & no-show protection

How this is scored

How the product keeps a booked slot from turning into an empty one: confirmations and reminders by email and SMS, payment or deposit at booking, cancellation and late-cancellation policies, fees for no-shows, waiting lists that refill cancelled slots, and follow-ups after the appointment.

0 — No notifications to the person booking: no confirmation, no reminder.

3 — Email confirmations are sent, but reminders, payments and cancellation rules are not described.

5 — Automatic email reminders with configurable timing, SMS reminders (included or as a paid add-on), and payment at booking through at least one named provider such as Stripe or PayPal.

8 — In addition: deposits or partial prepayment, a cancellation deadline the system enforces, no-show or late-cancellation fees, a waiting list that fills freed slots, and follow-up or review messages after the appointment.

10 — No-show protection as a measured process: no-show rates reported, card-on-file or pre-authorisation charged by policy, reminder channels per customer (email, SMS, messenger), refunds and vouchers handled in the product, and the cancellation and payment terms shown to the customer configurable per service.

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The Data Protection Officer

Automatic confirmations and reminders by email, SMS and WhatsApp are stated, along with a deposit or full payment definable per service through named providers, a waiting list that automatically refills cancelled slots, and automated messages informing bookers about past appointments. We found no public information on a cancellation deadline the system enforces, on no-show or late-cancellation fees, or on pre-authorisation charged by policy. 1 2 8 13 14 16

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Integrations, API & data export

How this is scored

What the product connects to and how the data gets out again: video-meeting links (Zoom, Teams, Google Meet), CRM and marketing tools, automation platforms (Zapier, Make), a documented API and webhooks, website and app-store integrations, and an export of bookings and customer records.

0 — No integrations and no export; bookings stay in the product.

3 — A few named integrations or an export of bookings, but no API or webhooks described.

5 — Video-meeting links created automatically for at least one named tool, a connection to an automation platform or a few named CRM or marketing tools, and an export of bookings or customers.

8 — In addition: a documented public API and webhooks, native CRM integrations named (HubSpot, Salesforce or similar), an integrations directory, and a full export of bookings, customers and booking-form answers.

10 — Built to be connected and left: an API covering every object with its documentation and rate limits published, embeddable components or an SDK, a self-hosting or open-source option or a stated migration path, and the complete account data exportable in a documented format.

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The Data Protection Officer

A documented REST API with its URL, authentication scheme, code examples and push notifications when an appointment is created, modified or deleted sits alongside named native CRM connections, automation platforms, and automatic Zoom, Teams and Google Meet link creation. For a practice's records this is where I hesitate: export is evidenced as PDF print-outs of the calendar and a contractual duty on the customer to secure their data by download before the contract ends, and we found no public information on a documented structured export of bookings, customers and booking-form answers, on published rate limits, or on a stated migration path. 1 6 10 15 16

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European sovereignty

How this is scored

Who the contracting entity and the parent company are, where booking and customer data is hosted, and who the subprocessors are: hosting, the SMS gateway, email delivery, payment providers, video tools and analytics. Independently sourced by the sovereignty pipeline; booking data names who sees a doctor, a lawyer or a therapist and when, so the whole chain counts, not only the database.

0 — Non-EU vendor and contracting entity, no data processing agreement offered, and neither hosting location nor subprocessors stated.

3 — A privacy policy and a data processing agreement exist, but the vendor and hosting are outside the EU (or hosting is unstated) and subprocessors are not listed.

5 — A data processing agreement and a subprocessor list are published, and either EU hosting or an EU contracting entity is stated, while parts of the chain (SMS, email, analytics, support) run through non-EU providers.

8 — EU contracting entity and EU hosting on named infrastructure, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated.

10 — Sovereign end to end and evidenced: European ownership, entity, hosting and every subprocessor including SMS and email, data export and deletion documented, and certifications published with their scope rather than implied.

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The Data Protection Officer

The contracting entity is named precisely — eTermin GmbH of Schwyz, Switzerland, with its registry number — hosting is stated to be in an EU datacenter at Frankfurt am Main with a C5-certified datacentre, a data processing agreement under Art. 28(3) GDPR is published and electronically signable, and configurable deletion or anonymisation of appointments and contacts is documented. But the chain I must sign off is not closed: we found no public list of the application's own subprocessors, so the hosting operator, the SMS gateway behind the reminders and the email delivery service are unnamed, and Zendesk is named only for the vendor's own support pages, where the privacy policy states these tools are not used for the eTermin application; we found no public information on ISO 27001 or SOC 2 certification for the vendor itself. 1 2 5 6 7

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Pricing transparency

How this is scored

Whether a buyer can compute the real annual cost from public pages alone: price per user, staff member, location or calendar, what the free plan covers, which features (SMS reminders, payments, round-robin, SSO, branding removal) sit in which tier, the cost of SMS credits and payment fees, setup and minimum term.

0 — No public prices at all; every customer is a sales call.

3 — A starting price or a free plan is published, but what scales the cost (users, staff, bookings, SMS) and what each tier includes is unclear.

5 — Tiers are public with their prices per user, staff member or location and their main features, while at least one commonly needed piece (SMS credits, payment fees, an enterprise tier) is unpriced or "on request".

8 — Every tier priced publicly with its scaling unit, add-ons and SMS credits priced, monthly and annual prices both shown, and VAT treatment and minimum term stated.

10 — Complete price computability: annual cost derivable for a given team size, location count and SMS volume, with every add-on, setup, support and payment fee and the cancellation and data-return terms published.

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The Data Protection Officer

The packages are public — Lite at € 19 pro Monat and Pro at € 29 pro Monat, both monthly and annual billing with one month free annually, prices stated excluding statutory VAT, a 3-month minimum term with two weeks' notice, and a feature comparison across tiers. A buyer still cannot compute the annual cost for a practice: SMS credits and the add-on prices for extra calendars, locations and integrations are not priced, and Enterprise is listed as "PREIS AUF ANFRAGE" with an individual offer for multiple locations. 1 3 6

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European sovereignty — proven facts

0 of 6 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Hosting location Not determined ⚠ unverified — uncited Report an error
Hosting options Not determined — uncited Report an error
Open source Not determined — uncited Report an error
Data processing agreement Not determined ⚠ unverified — uncited Report an error
Transfer impact assessment Not determined — uncited Report an error

Questions about eTermin

Is eTermin European?

Yes, though not from the EU. whats-best.ai classifies eTermin as UK / wider Europe.

Where does eTermin store data?

The default storage location for customer data is not stated on the vendor’s pages as of 28 Oct 2026. The vendor’s pages mention Germany as hosting location, per the vendor’s page captured 28 Oct 2026.

Does eTermin have a free plan?

Not stated on the vendor’s pages as of 28 Oct 2026.

What are the best alternatives to eTermin?

As of 3 Nov 2026, the panel rates zeeg (3.5/5), YouCanBookMe (3.5/5) and SimplyBook.me (3.5/5) highest among the other 18 Appointment Scheduling products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is zeeg (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: eTermin alternatives.

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (16)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.etermin.net Checked 28 Oct 2026 Details →
  2. 2 Product features www.etermin.net Checked 28 Oct 2026 Details →
  3. 3 Pricing page www.etermin.net Checked 28 Oct 2026 Details →
  4. 4 Legal notice www.etermin.net Checked 28 Oct 2026 Details →
  5. 5 Privacy policy www.etermin.net Checked 28 Oct 2026 Details →
  6. 6 Terms of service www.etermin.net Checked 28 Oct 2026 Details →
  7. 7 GDPR compliance page www.etermin.net Checked 28 Oct 2026 Details →
  8. 8 Booking page & client experience — found from sitemap www.etermin.net Checked 28 Oct 2026 Details →
  9. 9 Booking page & client experience — found from sitemap www.etermin.net Checked 28 Oct 2026 Details →
  10. 10 Calendar sync & availability rules — found from sitemap www.etermin.net Checked 28 Oct 2026 Details →
  11. 11 Calendar sync & availability rules — found from sitemap www.etermin.net Checked 28 Oct 2026 Details →
  12. 12 Team, staff & location scheduling — found from sitemap www.etermin.net Checked 28 Oct 2026 Details →
  13. 13 Reminders, payments & no-show protection — found from sitemap www.etermin.net Checked 28 Oct 2026 Details →
  14. 14 Reminders, payments & no-show protection — found from sitemap www.etermin.net Checked 28 Oct 2026 Details →
  15. 15 Integrations, API & data export — found from sitemap www.etermin.net Checked 28 Oct 2026 Details →
  16. 16 Integrations, API & data export — found from sitemap www.etermin.net Checked 28 Oct 2026 Details →