Customer Service & Helpdesk · Alternatives
Tiledesk alternatives
As of 27 Oct 2026, the panel rates Zendesk (3.5/5), HubSpot Service Hub (3/5) and Crisp (3/5) highest among the other 32 Customer Service & Helpdesk products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Zammad (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made.
Tiledesk’s own page → All Customer Service & Helpdesk products →
European alternatives to Tiledesk
European by provenance (EU-made, EU origin with foreign ownership, or UK and wider Europe). Data hosting is stated only where the vendor’s own pages prove it.
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Zammad
EU-MadePanel rating
Zammad is an open-source helpdesk from Zammad GmbH, Berlin, with a hosted plan described as running on servers in German data centres and a self-hosted option.
- Data hosting: not stated on the vendor’s pages
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Userlike
EU-MadePanel rating
Userlike, presented on the vendor's pages as Lime Connect, is a messaging-first customer service product.
- Data hosting: not stated on the vendor’s pages
- Free plan: yes, per the vendor’s page captured 5 Oct 2026
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HelpSpace
EU-MadePanel rating
HelpSpace is a small-team helpdesk from HelpSpace GmbH, Germany.
- Data hosting: not stated on the vendor’s pages
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Znuny
EU-MadePanel rating
Znuny is a downloadable, self-hosted open-source helpdesk — the ((OTRS)) Community Edition fork with long-term support — from Znuny GmbH, Berlin, commercial register Charlottenburg HRB 139852 B, VAT DE281642846.
- Data hosting: not stated on the vendor’s pages
- Free plan: yes, per the vendor’s page captured 15 Sep 2026
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OTRS
EU-MadePanel rating
OTRS is a ticketing and service-management suite from a German vendor; the captured evidence centres on the ticket engine and its connector catalogue.
- Data hosting: not stated on the vendor’s pages
Other alternatives
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Zendesk
Rest of worldPanel rating
Zendesk, a US-based customer service and helpdesk platform, scores highest on knowledge and self-service at 8-9: multi-brand help centres in over 40 languages, approval workflows with review intervals, and AI that mines ticket trends to recommend new articles.
- Free plan: yes, per the vendor’s page captured 19 Oct 2026
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HubSpot Service Hub
Rest of worldPanel rating
HubSpot Service Hub is strongest on omnichannel support, where scores run 7 to 9: email, live chat, built-in calling with automatic call logging, WhatsApp and Facebook Messenger land in one helpdesk, and the vendor states agents can switch channels within the same ticket with all conversation information preserved.
- Free plan: yes, per the vendor’s page captured 15 Sep 2026
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Crisp
Provenance unknownPanel rating
Crisp, a customer-service and helpdesk suite from Crisp IM SAS in Nantes, is strongest where scores sit at a flat 7: integrations and sovereignty.
- Free plan: yes, per the vendor’s page captured 26 Oct 2026
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Intercom
Rest of worldPanel rating
Intercom scores highest on knowledge and self-service and on omnichannel at 7-8.
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Unblu
Provenance unknownPanel rating
Unblu Inc., a Basel-based customer-service platform whose integrations cluster in banking, scores highest on customer data protection, 7 to 8, and integrations, a flat 7.
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Deskpro
Provenance unknownPanel rating
Deskpro is a customer service and helpdesk platform, strongest in omnichannel at 7-8: the WhatsApp page shows inbound messages automatically becoming tickets that share one history with email under the same SLAs.
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eDesk
Provenance unknownPanel rating
eDesk is an ecommerce helpdesk from xSellco Limited, an Irish entity registered in Dublin 4.
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LiveAgent
Provenance unknownPanel rating
LiveAgent, from Quality Unit, s.r.o., scores best on omnichannel at 7 to 8 and core ticketing at 6 to 7, on evidence that email, calls, live chat and social and messaging channels all create tickets under one status model, backed by six SLA timer types, an SLA log and compliance reporting.
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Front
Provenance unknownPanel rating
Front is a collaborative customer service platform with a built-in help desk ticketing system, at 9,300+ businesses by its own count.
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Jira Service Management
Rest of worldPanel rating
Jira Service Management is Atlassian's cloud customer-service and helpdesk product.
- Free plan: yes, per the vendor’s page captured 15 Sep 2026
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Kayako
Provenance unknownPanel rating
Kayako is an AI help desk platform, strongest on knowledge and self-service where scores run 8 to 9: articles are drafted from resolved tickets with one-click publish, translation is on demand, per-article health scores and stale-content flags mark what needs review, and analytics name which articles prevent tickets.
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LiveChat
Provenance unknownPanel rating
LiveChat — the vendor listing reads Text S.A.
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LeadDesk
Provenance unknownPanel rating
LeadDesk Plc, headquartered in Helsinki with a Berlin subsidiary, sells four modules — outbound sales, customer service, an AI chatbot and workforce management — and the scoring favours its channel and ecosystem story over its ticketing engine.
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Puzzel
Provenance unknownPanel rating
Puzzel AS is a Norwegian vendor selling an AI-powered customer-service platform that combines Contact Centre as a Service with Self-Service Automation; this bench judged its captured public pages only.
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Dixa
Provenance unknownPanel rating
Dixa, a customer service and helpdesk platform, is strongest at channel convergence: phone, email, live chat, WhatsApp, Instagram, Facebook and SMS land as conversations in one queue, order data in the timeline, and omnichannel scores cluster at 7-9 — the top score came from the ecommerce test case, the floor reflects no requester-facing portal and consent handling stated only for call recording.
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HelpCrunch
Provenance unknownPanel rating
HelpCrunch is a customer service and helpdesk product with persona-weighted totals from 4.3 to 5.1.
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Vivantio
Provenance unknownPanel rating
Vivantio, a customer service and ITSM platform, scores highest on integrations, 6 to 6: over 600 built-in integrations across monitoring, CRM, identity, messaging and DevOps, single sign-on via SAML, OpenID Connect, Azure AD and Okta, an API with webhooks, and FLEXBridge for anything with an API.
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Freshdesk
Rest of worldPanel rating
Freshdesk is a customer-service helpdesk from Freshworks Inc.
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TOPdesk
Provenance unknownPanel rating
TOPdesk Nederland B.V.
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Trengo
Provenance unknownPanel rating
Trengo B.V., a customer-service helpdesk that presents itself as European-owned, is strongest in omnichannel, where WhatsApp Business, email, social media, voice calls and live chat are stated to land in one shared inbox with a customer 360 view and SIP calls are logged and turned into tickets — scores run from a minimum of 7 to a maximum of 7.
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HelpDesk
Provenance unknownPanel rating
HelpDesk, a customer service and helpdesk product from Text (formerly LiveChat Software S.A.), scores highest on knowledge and self-service and on integrations, both at 6-7.
- Free plan: yes, per the vendor’s page captured 13 Oct 2026
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Help Scout
Provenance unknownPanel rating
Help Scout, Inc.
- Free plan: yes, per the vendor’s page captured 13 Oct 2026
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Tidio
Provenance unknownPanel rating
Tidio is a customer service and helpdesk product, strongest on omnichannel, 6 to 7: WhatsApp, Messenger, Instagram, email and live chat land in one panel with full conversation history.
- Free plan: yes, per the vendor’s page captured 26 Oct 2026
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Gorgias
Provenance unknownPanel rating
Gorgias Inc.
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Smartsupp
Provenance unknownPanel rating
Smartsupp, a customer service and helpdesk product from Czech company Smartsupp.com, s.r.o., scores highest on omnichannel and lowest on ticketing core and pricing transparency.
- Free plan: yes, per the vendor’s page captured 26 Oct 2026
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iAdvize
Provenance unknownPanel rating
iAdvize is an AI Shopping Assistant for e-commerce storefronts.
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Hiver
Provenance unknownPanel rating
Hiver is a customer service and helpdesk product sold in two editions, Hiver Omni and Hiver in Gmail; the vendor states that more than 10,000 teams use it globally.