Forms & Surveys
UmfrageOnline
UK / wider Europe Report an error0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by enuvo GmbH · www.umfrageonline.com
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UmfrageOnline at a glance
- Vendor
- enuvo GmbH
- Headquarters
- Not stated on the vendor’s pages as of 28 Oct 2026
- Data hosting
- Not stated on the vendor’s pages as of 28 Oct 2026
- Free plan
- Yes, per the vendor’s own page source, captured 28 Oct 2026
- Panel verdict
- The AI panel rates UmfrageOnline 2.5/5, the mean of 6 judges. UmfrageOnline, a survey tool operated by enuvo GmbH of Pfäffikon SZ, Switzerland, scores highest on analysis and reporting, where scores cluster at 5-6: real-time results, per-question chart switching, crosstabs, automatic NPS detractor and promoter counts, revocable read-only report links, and exports to Excel, CSV and SPSS-compatible files are documented, though judges find no public information on significance testing, weighting or trend reporting. how scores are made
- As of
- Vendor pages captured 28 Oct 2026; evaluated by the panel 29 Oct 2026. all sources
Read this page as one judge. Each weighs the same scores by what they care about.
The panel's verdict
UmfrageOnline, a survey tool operated by enuvo GmbH of Pfäffikon SZ, Switzerland, scores highest on analysis and reporting, where scores cluster at 5-6: real-time results, per-question chart switching, crosstabs, automatic NPS detractor and promoter counts, revocable read-only report links, and exports to Excel, CSV and SPSS-compatible files are documented, though judges find no public information on significance testing, weighting or trend reporting. It scores lowest on pricing transparency, at 3-4: the free Basic tier — unlimited surveys, questions and responses, active up to 30 days — is unusually clear, but the captured pages show no euro prices for the paid Professional, Business and Enterprise plans, and response exports sit behind the paid tiers. The widest spread between judges is on hosting and administration, which spans 4 to 6: higher scores credit the homepage statement that all data is stored exclusively in EU data centres, white-labelling and the developer API, while lower scores weigh the absence of roles, single sign-on and an audit log. Collection and workflows, at 4-5, ends at distribution channels.
Speaks for it
- Analysis and reporting is the strongest criterion, scoring 5-6 on real-time results, crosstabs, automatic NPS detractor and promoter counts and revocable read-only report links
- More than twenty documented question types — from NPS, ranking and sliders to matrix tables, image choice and file upload up to 25 MB — sit in a drag-and-drop editor requiring no programming knowledge
- A data processing agreement covering GDPR and the Swiss nDSG comes with anonymous surveys, deletion at response and account level, breach notification within 72 hours and rights requests answered within 30 days
- The free Basic tier allows unlimited surveys, questions and responses, active up to 30 days, with 50% discounts for teachers, faculty, researchers and non-profits
- The homepage states that all data is stored securely and exclusively in data centres within the European Union, with white-label surveys and a developer API on the paid tiers
Held against it
- The captured pricing pages show no euro amounts for the paid Professional, Business and Enterprise plans, so a real annual cost cannot be computed
- Exports of responses to Excel, CSV or PDF are reserved for the paid tiers even though the free tier collects unlimited responses
- The documented collection story ends at embedding, links, QR codes, email invitations and social media, with no public information on reminders, submission notifications, quotas or webhooks
- Conditional logic appears only as the word "Filterlogik" on the premium list, with no public information on piping, calculations or a stated accessibility standard
- We found no public information on a subprocessor list, named hosting infrastructure, ISO 27001 or SOC 2 certification, role permissions, single sign-on or an audit log
Best for
- You run NPS or engagement surveys and need real-time results, crosstabs and shareable read-only report links you can revoke
- You need anonymous, multilingual surveys under a GDPR and Swiss nDSG data processing agreement, and the homepage's statement of exclusive EU data-centre storage meets your residency requirement
- You want to start free — unlimited surveys, questions and responses for up to 30 days per survey — and can defer data export to a paid tier
- You are a student, since the captured pages advertise a free student account with unlimited surveys
Avoid if
- You need a computable annual cost before committing — the captured pages show no euro prices for the paid plans, and response exports to Excel, CSV or PDF begin at the paid tiers
- Your fieldwork depends on scheduled reminders, response quotas, submission notifications or webhooks — the documented collection ends at embedding, links, QR codes, email invitations and social media
- Your compliance review requires ISO 27001 or SOC 2 certification, a subprocessor list with locations or named hosting infrastructure — we found no public information on these, and the contracting entity is enuvo GmbH under Swiss governing law and Swiss jurisdiction
- Your team needs role-based permissions, single sign-on or an audit trail — plans top out at five user accounts and we found no public information on roles or audit logging
The scores
| Criterion | Panel median |
|---|---|
| Form & survey building | 2.5 of 5 |
| Distribution, response collection & workflows | 2 of 5 |
| Survey analysis & reporting | 3 of 5 |
| Consent, GDPR & respondent data | 2 of 5 |
| Hosting choice, teams & portability | 2.5 of 5 |
| European sovereignty | 2 of 5 |
| Pricing transparency | 2 of 5 |
Form & survey building
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How this is scored
What can be built without code: question and field types, conditional logic and branching, piping and hidden fields, calculations, multi-page forms and progress, templates, design and branding, multiple languages, and accessible output for respondents.
0 — Not a form or survey builder; questions cannot be authored in the product.
3 — A builder with the common question types and a few templates; logic, branding or languages are basic or not described.
5 — A drag-and-drop builder with a wide range of question types, conditional logic that shows, hides or skips questions, multi-page forms, a template library, and the customer's logo, colours and fonts.
8 — Advanced logic with piping, hidden fields, calculations and scoring, randomisation, surveys translated into several languages from one master, reusable question libraries, custom CSS or themes, and accessible forms with a named standard (WCAG 2.1 AA or BITV) stated.
10 — Best-in-class authoring: complex research designs (loops, quotas in logic, conjoint or MaxDiff), versioned forms with change history, a published accessibility conformance report, and every element of a form available through the API.
The Market Researcher
A drag-and-drop editor with a genuinely broad catalogue of question types — including a Net Promoter Score scale that automatically splits detractors, passives and promoters, ranking, sliders, matrix tables and image choice — plus surveys translatable into several languages covers most of my questionnaire needs. But logic appears only as a single word on a premium-tariff list, and we found no public information on piping, hidden fields, randomisation, quotas in logic, question libraries or an accessibility standard, which matters when a sample has to stay clean. 1 2 6
The Operations Manager
A colleague could genuinely build these without IT: the drag-and-drop editor needs no programming knowledge and the question catalogue is broad — twenty-plus types from single- and multiple-choice to NPS, ranking, sliders, tables, image choice and file upload — with surveys translatable into several languages, and filter logic, own branding and white-label hosting on premium plans. We found no public information on multi-page forms, templates, piping, calculations or a stated accessibility standard. 1 2 6
The HR Lead
The drag-and-drop editor offers a genuinely wide catalogue of question types — NPS, ranking, slider, matrix tables, file upload up to 25 MB, image choice — and surveys can be translated into several languages. Conditional logic appears only as a premium feature called "Filterlogik" without any description of what it does, and we found no public information on multi-page surveys, a template library or a stated accessibility standard, which is exactly what my works council would ask about. 1 2 6
The Academic Researcher
The drag-and-drop editor and some twenty documented question types — rating scales up to ten points, sliders, numeric scales, NPS, ranking and several table formats — are exactly the ingredients for validated instruments, and filter logic, multilingual surveys and own branding are named as premium capabilities. For ethics-board instruments I found no public information on randomisation of items, piping, hidden fields, calculations, multi-page structure or a stated accessibility standard, which leaves this at a solid mid-level builder rather than a research-grade one. 1 2 4
The Data Protection Officer
A drag-and-drop editor requiring no programming knowledge, some twenty documented question types from Net Promoter Score, ranking and sliders to file upload, and one questionnaire translatable into several languages are clearly evidenced, with filter logic named as a premium feature. We found no public information on piping, hidden fields, calculations, a template library or a stated accessibility standard. 1 2 6
The Skeptic
A dedicated question-types page documents more than twenty types from NPS, ranking and sliders to numeric tables and file uploads, built in a drag-and-drop editor, with multilingual surveys and white-labelling on top. But the only logic on record is the word "Filterlogik" on the premium list; we found no public information on branching, piping, calculations, templates or accessibility. 1 2 5
Distribution, response collection & workflows
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How this is scored
How forms reach people and what happens to an answer: share links, embedding, QR codes, email invitations with reminders, contact lists and panels, offline or kiosk collection, file uploads, payments and signatures inside the form, notifications, approval or assignment of submissions, and automations that pass a response on to other tools.
0 — No way to collect responses from other people; the product only analyses data collected elsewhere.
3 — A share link and an embed code, with responses visible in the product; invitations, notifications and onward workflows are basic or not described.
5 — Links, embedding and QR codes, email notifications on submission, file uploads, a few native integrations (spreadsheets, CRM, chat) plus a connector service such as Zapier or Make, and either email invitations with reminders or payments inside the form.
8 — Invitations to managed contact lists with reminders and unique links, response quotas and closing rules, offline or kiosk collection, submissions routed for approval or assignment, conditional notifications, documented webhooks and a REST API to read and write responses.
10 — Collection at research and process scale: panel or sample sourcing, multi-channel distribution (email, SMS, web, app intercept) with deduplication, workflows with branching and audit trail, and every response event exposed to the customer's systems in real time with a stated delivery guarantee.
The Market Researcher
Embedding, share links, QR codes, social sharing and email invitations to imported address lists are documented, together with file uploads and a developer API — invitations to imported lists is exactly how I field my waves. We found no public information on reminders, submission notifications, response quotas, offline collection, webhooks or approval routing, so the fieldwork automation around a three-wave-a-year programme is unverifiable. 1 2 5
The Operations Manager
Distribution is well covered — embed, links, QR codes, email invitations and social media — and the file upload question takes any file type up to 25 MB, which is exactly what damage reports with photos need. Email addresses can be imported for invitations and a developer API exists, but we found no public information on submission notifications, native CRM or spreadsheet integrations, reminders, payments or approval routing, so I cannot see a submission landing in the right inbox by itself. 1 2 5
The HR Lead
Embedding, share links, QR codes and email invitations are all documented, with address lists importable for invitations, a file-upload question type and a developer API. We found no public information on reminders, submission notifications, quotas, approvals or webhooks — the pieces a recurring pulse check with scheduled reminders would need. 1 2 5
The Academic Researcher
Embedding, links, QR codes, social media and email invitations built on imported address lists are documented, along with a file-upload question accepting up to 25 MB per file. I found no public information on reminder scheduling, submission notifications, response quotas and closing rules, offline or kiosk collection, or documented webhooks, so beyond the invitation channel the collection story ends. 1 2 5
The Data Protection Officer
Embedding, share links, QR codes, social media and email invitations to imported address lists are documented, alongside file uploads up to 25 MB per file and a developer API. We found no public information on reminder emails, submission notifications, approval routing or payments inside the form, so the collection picture stops short of the fuller set. 1 2 5
The Skeptic
Links, embedding, QR codes, social sharing and email invitations to imported addresses are documented, plus a 25 MB file-upload question and a developer API. We found no public information on reminders, submission notifications, quotas, closing rules or webhooks, so what happens between invitation and response is only half described. 1 2 5
Survey analysis & reporting
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How this is scored
What the product does with the answers: live results and charts, filters and segments, cross-tabulation, NPS, CSAT and other standard scores, open-text and sentiment analysis, shareable dashboards and reports, and exports to the formats analysts use (CSV, Excel, SPSS, R).
0 — No view of results inside the product; submissions can only be forwarded or downloaded one at a time.
3 — A table of responses with simple charts per question and a CSV export; filters, comparisons and report sharing are basic or not described.
5 — Charts per question, filters and segments, at least one comparison or cross-tab view, standard scores such as NPS, shareable or exportable reports (PDF, presentation), and exports to CSV and Excel.
8 — Cross-tabulation with significance testing, weighting, open-text coding or sentiment analysis, trend reports across survey waves, dashboards for different audiences with permissions, and SPSS or R exports with labels.
10 — A research-grade analysis environment: statistical models beyond cross-tabs (driver analysis, regression), benchmarks, text analytics with themes the customer can edit, and every analysis reproducible from documented exports or an analytics API.
The Market Researcher
Cross-tabs with multiple filters, per-question charts recolourable to our corporate design, shareable read-only report links, real-time results and exports to Excel, CSV, PDF and SPSS-compatible files give me crosstabs, an NPS view and exportable reporting without touching a spreadsheet. We found no public information on significance testing, weighting, trend reports across waves, or grouping of open answers into themes, which is the gap I feel most before a board meeting. 1 2 3
The Operations Manager
Results update in real time with switchable chart types, multiple filters and crosstabs, per-respondent answers, NPS with automatic detractor and promoter counts, print-ready PDF reports, Excel and CSV exports that import into SPSS, and shareable read-only report links that can be revoked. We found no public information on significance testing, weighting, open-text coding, sentiment analysis or trend reports across waves. 2 3
The HR Lead
Real-time results, automatically generated print-ready reports, switchable chart types, filters and cross-tabulation, plus shareable read-only report links I can revoke, cover a standard engagement survey, and NPS is a built-in question type with an automatic detractor and promoter split, with exports to Excel, CSV and SPSS-compatible files stated. We found no public information on trend reports across survey waves, significance testing, weighting or dashboards for different audiences with permissions, which is what department-level reporting would need. 2 3
The Academic Researcher
Real-time evaluation with switchable chart types per question, multiple filters including cross-tabulation, NPS scoring with automatic detractor and promoter counts, viewable individual answers, revocable read-only report links and PDF, Excel and CSV exports cover what I need for first-pass reporting, and the files are described as importing into SPSS without problems. I found no public information on a labelled SPSS or R export, significance testing, weighting, trend reports across waves or open-text coding, which keeps this short of a research-grade analysis environment. 1 2 3
The Data Protection Officer
Real-time results with switchable chart types per question, multiple filters, crosstabs, automatic detractor and promoter counts for the Net Promoter Score, views of each individual answer, revocable read-only report links and print-ready PDF reports are all described, with exports to Excel and CSV that import cleanly into SPSS. We found no public information on significance testing, weighting or open-text and sentiment analysis, which keeps this a solid standard package rather than research-grade. 1 2 3
The Skeptic
Real-time results with switchable chart types per question, multiple filters including cross-tabulation, per-respondent answers, print-ready PDF reports, revocable read-only share links, and Excel/CSV exports the vendor says import cleanly into SPSS. We found no public information on significance testing, weighting, sentiment or open-text coding. 2 3
Consent, GDPR & respondent data
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How this is scored
What the product gives the customer to collect personal data lawfully: consent and privacy-notice fields, anonymous surveys that really drop IP addresses and identifiers, retention periods and automatic deletion, handling of access and erasure requests, encryption of responses, a data processing agreement, and controls over cookies and tracking on the form itself.
0 — The product collects no personal data from respondents, so there is nothing to protect; or it is a different kind of product.
3 — A privacy policy and a statement of GDPR compliance, with a checkbox field usable for consent; anonymity, retention and deletion are not described.
5 — A data processing agreement offered to customers, a consent or privacy-notice field, an anonymous mode that does not store IP addresses, responses deletable by the customer, and encryption in transit and at rest stated.
8 — Retention periods with automatic deletion, tools for access and erasure requests per respondent, field-level encryption or masking of sensitive answers, forms that set no tracking cookies by default, a published list of technical and organisational measures, and a named data protection officer.
10 — Data protection by design and evidenced: end-to-end or customer-key encryption of responses, documented data minimisation defaults, a DPA with audit rights and subprocessor change notice, records of consent kept with each response, and an independent audit of the privacy controls published.
The Market Researcher
A processing agreement covering GDPR and the Swiss nDSG is offered, surveys can be run anonymously, IP addresses are used only for duplicate prevention when I enable that setting, and I can delete individual responses or the whole account irreversibly myself, with rights requests answered within thirty days and breach notice within seventy-two hours. We found no public information on encryption in transit and at rest, automatic retention deletion, a consent or privacy-notice field, or cookie controls on the form itself. 5 6 7
The Operations Manager
A data processing agreement covering GDPR and the Swiss nDSG is offered, anonymous surveys exist, IP addresses are only recorded for duplicate prevention when the creator enables it, and deletion works at both response level and account level — with answers to data-subject requests within 30 days and breach notification within 72 hours. We found no public information on encryption in transit and at rest or a consent field, and retention sits in the customer's hands rather than being automatically enforced. 5 7
The HR Lead
A data processing agreement covering the GDPR and the Swiss nDSG is offered, anonymous surveys are a stated feature, and I can delete at response level or account level with irreversible effect — though deletion is manual, since the pages say data is kept until the customer deletes it, and we found no public information on retention periods with automatic deletion for a works-council schedule. What anonymous mode does with IP addresses is only implied by the creator setting for duplicate prevention, and encryption of responses and a published list of security measures are not stated. 5 6 7
The Academic Researcher
A data processing agreement covering GDPR and the Swiss nDSG, anonymous surveys, deletion at both account and response level, creator-controlled retention, a 72-hour breach notification commitment and a 30-day window for data-protection requests give me most of an ethics submission. I found no public information on encryption of responses in transit and at rest or a dedicated consent field type, and IP use is described only as a creator-configurable duplicate-prevention setting. 5 6 7
The Data Protection Officer
A data processing agreement fulfilling GDPR and Swiss nDSG requirements, anonymous surveys, IP addresses used for duplicate prevention only when the creator enables that setting, deletion at both response and account level, rights requests answered within 30 days and breach notification within 72 hours are documented. We found no public information on encryption of responses, a consent or privacy-notice field, or retention periods that delete on their own; the terms state that while an account exists, data in it is not deleted and retention is the account holder's responsibility. 5 6 7
The Skeptic
A DSGVO and nDSG data processing agreement is offered, deletion works at response and account level, breaches are notified within 72 hours, and Article 28 evidence is promised. But "anonyme Umfragen" is never tied to IP handling — the privacy policy says IP addresses are used to prevent duplicate submissions when the creator enables that setting — and we found no public information on encryption, a consent field or automatic retention deletion. 5 7
Hosting choice, teams & portability
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How this is scored
What the customer may choose about where and how the product runs and who uses it: a selectable data region or EU-only hosting, self-hosting or an on-premise edition, team workspaces with roles and permissions, single sign-on, an audit log, custom domains and white-labelling, and a complete export of forms and responses that another tool can import.
0 — A single-user tool with no export of forms or responses.
3 — Shared access for a team and a response export; data location, roles and single sign-on are not described.
5 — Hosting location stated with an EU option, team workspaces with at least two roles, single sign-on on a higher plan, a custom domain or removed vendor branding, and an export of all responses.
8 — EU-only hosting selectable per account or a self-hosted edition, granular roles per form or folder, SSO with SAML and user provisioning, an audit log, white-labelling, and forms and responses exportable in a documented format with an API.
10 — Full control over operation: an open-source or on-premise edition with feature parity, customer-chosen region per workspace, administrative APIs, a documented migration path in and out, and an uptime commitment with a published status history.
The Market Researcher
All data is stated to be stored exclusively in data centres inside the European Union, white-label surveys and multiple user accounts (one, three or five depending on plan) come with the paid tiers, and responses export to Excel, CSV or PDF with a developer API alongside. We found no public information on role permissions within teams, single sign-on, an audit log, custom domains beyond white-labeling, or self-hosting, which is thin for an insight team spanning four markets. 1 4 5 6
The Operations Manager
All data is stated to be stored exclusively in datacentres inside the European Union, teams scale from one user account to three and five on the higher tiers, and white-label surveys plus Excel, CSV and PDF export and a developer API are documented. We found no public information on role permissions per form or folder, single sign-on, an audit log, or a documented export format another tool could import. 1 3 4 6
The HR Lead
All data is stated to be stored exclusively in data centres within the European Union, white-label surveys are offered, team collaboration exists with one to five user accounts depending on the plan, and responses export to Excel, CSV or PDF on paid plans. We found no public information on roles and permissions per form or folder, single sign-on, an audit log or a self-hosted edition. 1 3 4 6
The Academic Researcher
All data is stated to be stored securely and exclusively in data centres within the European Union, white-label surveys and white-label hosting are offered, paid tiers scale from one to five user accounts, and a developer API plus Excel, CSV and PDF exports give the faculty a way out. I found no public information on role granularity per workspace, single sign-on with SAML, an audit log, or a self-hosted or on-premise edition. 1 4 6
The Data Protection Officer
The homepage states that all data is stored securely and exclusively in datacenters within the European Union — the hosting statement I insist on — and white-label surveys plus team collaboration with one, three or five user accounts by plan are documented, with response exports to Excel, CSV or PDF in the paid tiers. We found no public information on single sign-on, an audit log, a self-hosted edition or distinct roles that keep responses away from people who do not need them. 1 4 6
The Skeptic
The homepage states all data is stored exclusively in EU datacentres, plans scale from one to five user accounts, white-label surveys and hosting exist, and responses export to Excel, CSV and PDF alongside a developer API. We found no public information on roles, single sign-on or audit logs, and note that exporting your own responses is reserved for the paid tiers. 1 3 4 5
European sovereignty
panel opinion
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How this is scored
Who the contracting entity and the parent company are, where forms and responses are hosted, and who the subprocessors are (hosting, email delivery, payment providers, analytics, AI features). Independently sourced by the sovereignty pipeline; responses often carry personal and sometimes special-category data, so the whole chain counts, not only the database.
0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.
3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.
5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (email, analytics, AI features, support) run through non-EU providers without a stated safeguard.
8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated.
10 — Sovereign end to end and evidenced: European ownership, entity, hosting and every subprocessor, data export and deletion documented, and certifications published with their scope rather than implied.
The Market Researcher
The operator is enuvo GmbH of Pfäffikon, Switzerland, under Swiss governing law with a published VAT number, data is stated to be stored exclusively in EU data centres, and a processing agreement is published for GDPR and the Swiss nDSG. The hosting infrastructure provider is not named, Google Analytics runs on the vendor website with IP anonymisation and stated no access to survey data, Paddle.com Market Limited acts as merchant of record for some purchases, and we found no public information on security certifications or a fuller subprocessor list with locations. 1 5 6 7
The Operations Manager
The operator is enuvo GmbH of Pfäffikon SZ, Switzerland, contracting under Swiss law, with all data stated to sit exclusively in EU datacentres, a data processing agreement offered, and an explicit commitment never to sell data. The chain shows Google Analytics for website statistics — IP-anonymised, with no access to survey data — and Paddle as merchant of record for some purchases, but no named hosting infrastructure, published subprocessor list with locations, or security certifications appear on the captured pages. 1 5 6 7
The HR Lead
The operator is enuvo GmbH of Pfäffikon SZ, Switzerland, trading under Swiss governing law, with a published data processing agreement and all data hosted exclusively in EU data centres. Parts of the chain are named — Google Analytics runs on the website with IP anonymisation and a stated no access to survey data, and Paddle.com Market Limited acts as merchant of record for some purchases — but we found no public information on a complete subprocessor list with their locations, named hosting infrastructure or security certifications. 1 5 6 7
The Academic Researcher
The operator is named as enuvo GmbH of Pfäffikon SZ, Switzerland, with Swiss VAT number CHE-115.995.787, Swiss governing law and jurisdiction, and all data stored exclusively in EU data centres under a GDPR and nDSG data processing agreement. Google Analytics runs on the vendor's website with IP anonymisation and stated no access to survey data, Paddle acts as merchant of record for some purchases, and I found no public information on a subprocessor list, ownership, or ISO 27001 or SOC 2 certifications — so the chain is only partly visible and the contracting entity is Swiss rather than an EU one. 1 5 6 7
The Data Protection Officer
The operator and contracting party is enuvo GmbH of Pfäffikon SZ, Switzerland, under Swiss governing law and VAT number CHE-115.995.787, the homepage states storage exclusively in EU datacenters, and a data processing agreement is offered. Google Analytics with IP anonymisation runs on the vendor's website with a statement that Google has no access to survey data, and Paddle.com Market Limited acts as merchant of record for some purchases. We found no public information on a subprocessor list with locations, named hosting infrastructure, certifications such as ISO 27001, or the parent company. 1 5 6 7
The Skeptic
The operator is enuvo GmbH of Pfäffikon, Switzerland, contracting under Swiss law, with a GDPR data processing agreement and EU datacentres claimed on the homepage. But the datacentres are unnamed, there is no subprocessor list — Google Analytics and Paddle surface only inside the privacy policy and terms — and we found no public information on ISO 27001 or SOC 2 certification. 1 5 6 7
Pricing transparency
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How this is scored
Whether a buyer can compute the real annual cost from public pages alone: price per plan and per user, response or submission limits and what happens above them, which features (logic, branding removal, SSO, EU hosting, analysis modules) need a higher plan, add-ons, minimum term and the free tier's limits.
0 — No public prices at all; every customer is a sales call.
3 — A starting price or a free tier exists, but how cost scales with users, responses or features is unclear.
5 — Plans are public with prices and their main limits (users, responses, forms), but at least one commonly needed piece (SSO, EU hosting, extra responses, branding removal) is unpriced or "on request".
8 — Every plan priced publicly with its limits, overage or extra-response prices, feature differences per plan in a comparison table, billing period, VAT treatment and cancellation terms stated.
10 — Complete price computability: annual cost derivable for a given number of users, responses and features, with every add-on, enterprise option, support level and data-return term published.
The Market Researcher
The free Basic tier is fully specified — unlimited surveys, questions and responses, with surveys staying active up to thirty days after the first answer — and plan names, user-account counts, monthly and yearly billing, education and nonprofit discounts, payment methods, cancellation and tax treatment are all public. We found no public information on the actual prices of the paid plans or a feature comparison table, so I cannot compute what three waves a year in four languages would cost. 1 4 7
The Operations Manager
The free tier is unusually clear — unlimited surveys, questions and responses with a 30-day survey duration — responses are advertised as unlimited so the price should not jump when the response count does, and per-tier user counts of one, one, three and five, monthly or yearly billing, 50% education and nonprofit discounts, and cancellation and price-change terms are all stated. The captured pages give the plan structure and limits but no euro figures for the paid plans, so a real annual cost cannot be computed from what was captured. 1 4 7
The HR Lead
The free Basic tier is clearly described — unlimited surveys, questions and responses, up to 30 days per survey, one account — together with user-account counts per paid plan, monthly and yearly billing advertised with savings of up to 50%, payment methods, cancellation terms and 50% discounts for education and non-profits. The captured pages give no euro prices for the paid Professional, Business and Enterprise plans, so I cannot work out what running our surveys on a paid plan would cost per year, and data exports sit behind the paid tiers. 1 4 7
The Academic Researcher
The free Basic tier's limits are unusually clear — unlimited questions, responses and surveys, active up to 30 days — with paid tiers shown as one, three and five user accounts, monthly and yearly billing, and published discounts of 50% for teachers, faculty and researchers and 50% on annual plans for non-profits. The captured pricing pages state no euro amounts for the paid plans, however, so the real annual cost of a research licence cannot be computed from public information. 1 4 7
The Data Protection Officer
The free Basic tier is fully documented — unlimited questions, responses and surveys, one user account, surveys active up to 30 days — together with per-plan user counts of 1, 1, 3 and 5, monthly and yearly billing with up to 50 percent yearly savings, payment methods, 50 percent education and non-profit discounts, and cancellation at any time. We found no public information on the euro prices of the paid plans, so a buyer cannot compute the real annual cost from the captured pages alone. 1 4 7
The Skeptic
The free tier is fully described — unlimited questions and responses, up to 30 days per survey, one account — along with account counts per plan, 50% discounts, payment methods and cancellation terms. But the captured pricing page shows no euro figure for any paid plan, so the real cost of Professional, Business or Enterprise cannot be computed; the free tier also collects unlimited responses that only paid tiers can export. 1 4 7
European sovereignty — proven facts
0 of 6 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined ⚠ unverified | — | uncited Report an error |
|---|---|---|---|
| Hosting location | Not determined ⚠ unverified | — | uncited Report an error |
| Hosting options | Not determined | — | uncited Report an error |
| Open source | Not determined | — | uncited Report an error |
| Data processing agreement | Not determined ⚠ unverified | — | uncited Report an error |
| Transfer impact assessment | Not determined ⚠ unverified | — | uncited Report an error |
Questions about UmfrageOnline
Is UmfrageOnline European?
Yes, though not from the EU. whats-best.ai classifies UmfrageOnline as UK / wider Europe.
Where does UmfrageOnline store data?
Not stated on the vendor’s pages as of 28 Oct 2026.
Does UmfrageOnline have a free plan?
Yes. UmfrageOnline has a free plan, per the vendor’s page captured 28 Oct 2026.
What are the best alternatives to UmfrageOnline?
As of 3 Nov 2026, the panel rates Formbricks (4/5), easyfeedback (3.5/5) and Netigate (3.5/5) highest among the other 19 Forms & Surveys products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Formbricks (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: UmfrageOnline alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 28 Oct 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- Weak sourcing — Transfer impact assessment, Legal entity, Hosting location, Data processing agreement. Not confirmed on the vendor’s own pages as captured.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 14 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 7 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 6 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 3 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 2 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 1 data fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 subprocessors fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 4 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown. Know more? Tell us
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement. Know more? Tell us
Sources (7)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage www.umfrageonline.com Checked 28 Oct 2026 Details →
- 2 Features page (question types) www.umfrageonline.com Checked 28 Oct 2026 Details →
- 3 Features page (analysis) www.umfrageonline.com Checked 28 Oct 2026 Details →
- 4 Pricing page www.umfrageonline.com Checked 28 Oct 2026 Details →
- 5 Privacy policy www.umfrageonline.com Checked 28 Oct 2026 Details →
- 6 Legal notice www.umfrageonline.com Checked 28 Oct 2026 Details →
- 7 Terms of service www.umfrageonline.com Checked 28 Oct 2026 Details →