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UmfrageOnline

UK / wider Europe Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by enuvo GmbH · www.umfrageonline.com

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UmfrageOnline: AI-assisted analysis on whats-best.ai UmfrageOnline: AI-assisted analysis on whats-best.ai (dark)

Add ?theme=dark to the image address for dark backgrounds. The badge shows the category and the month of the latest evaluation, and EU-Made where that is the product’s provenance. It never shows a score.

UmfrageOnline at a glance

Vendor
enuvo GmbH
Headquarters
Not stated on the vendor’s pages as of 28 Oct 2026
Data hosting
Not stated on the vendor’s pages as of 28 Oct 2026
Free plan
Yes, per the vendor’s own page source, captured 28 Oct 2026
Panel verdict
The AI panel rates UmfrageOnline 2.5/5, the mean of 6 judges. UmfrageOnline, a survey tool operated by enuvo GmbH of Pfäffikon SZ, Switzerland, scores highest on analysis and reporting, where scores cluster at 5-6: real-time results, per-question chart switching, crosstabs, automatic NPS detractor and promoter counts, revocable read-only report links, and exports to Excel, CSV and SPSS-compatible files are documented, though judges find no public information on significance testing, weighting or trend reporting. how scores are made
As of
Vendor pages captured 28 Oct 2026; evaluated by the panel 29 Oct 2026. all sources

UmfrageOnline alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The Market Researcher

Weighted verdict

Runs customer and brand studies for a mid-sized consumer-goods company, three waves a year in four languages. Wants logic and quotas that keep the sample clean, invitations with reminders, cross-tabs and NPS without exporting to a spreadsheet first, and open answers grouped into themes before the board meeting.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Market Researcher

Panel median The Market Researcher This judge’s scores over the panel median. Each label opens its reasoning below.
Scores per criterion, in stars out of 5
Criterion Panel median The Market Researcher
Form & survey building 2.5 of 5 2 of 5
Distribution, response collection & workflows 2 of 5 2 of 5
Survey analysis & reporting 3 of 5 3 of 5
Consent, GDPR & respondent data 2 of 5 2 of 5
Hosting choice, teams & portability 2.5 of 5 2 of 5
European sovereignty 2 of 5 2.5 of 5
Pricing transparency 2 of 5 1.5 of 5

Form & survey building

How this is scored

What can be built without code: question and field types, conditional logic and branching, piping and hidden fields, calculations, multi-page forms and progress, templates, design and branding, multiple languages, and accessible output for respondents.

0 — Not a form or survey builder; questions cannot be authored in the product.

3 — A builder with the common question types and a few templates; logic, branding or languages are basic or not described.

5 — A drag-and-drop builder with a wide range of question types, conditional logic that shows, hides or skips questions, multi-page forms, a template library, and the customer's logo, colours and fonts.

8 — Advanced logic with piping, hidden fields, calculations and scoring, randomisation, surveys translated into several languages from one master, reusable question libraries, custom CSS or themes, and accessible forms with a named standard (WCAG 2.1 AA or BITV) stated.

10 — Best-in-class authoring: complex research designs (loops, quotas in logic, conjoint or MaxDiff), versioned forms with change history, a published accessibility conformance report, and every element of a form available through the API.

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The Market Researcher

A drag-and-drop editor with a genuinely broad catalogue of question types — including a Net Promoter Score scale that automatically splits detractors, passives and promoters, ranking, sliders, matrix tables and image choice — plus surveys translatable into several languages covers most of my questionnaire needs. But logic appears only as a single word on a premium-tariff list, and we found no public information on piping, hidden fields, randomisation, quotas in logic, question libraries or an accessibility standard, which matters when a sample has to stay clean. 1 2 6

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Distribution, response collection & workflows

How this is scored

How forms reach people and what happens to an answer: share links, embedding, QR codes, email invitations with reminders, contact lists and panels, offline or kiosk collection, file uploads, payments and signatures inside the form, notifications, approval or assignment of submissions, and automations that pass a response on to other tools.

0 — No way to collect responses from other people; the product only analyses data collected elsewhere.

3 — A share link and an embed code, with responses visible in the product; invitations, notifications and onward workflows are basic or not described.

5 — Links, embedding and QR codes, email notifications on submission, file uploads, a few native integrations (spreadsheets, CRM, chat) plus a connector service such as Zapier or Make, and either email invitations with reminders or payments inside the form.

8 — Invitations to managed contact lists with reminders and unique links, response quotas and closing rules, offline or kiosk collection, submissions routed for approval or assignment, conditional notifications, documented webhooks and a REST API to read and write responses.

10 — Collection at research and process scale: panel or sample sourcing, multi-channel distribution (email, SMS, web, app intercept) with deduplication, workflows with branching and audit trail, and every response event exposed to the customer's systems in real time with a stated delivery guarantee.

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The Market Researcher

Embedding, share links, QR codes, social sharing and email invitations to imported address lists are documented, together with file uploads and a developer API — invitations to imported lists is exactly how I field my waves. We found no public information on reminders, submission notifications, response quotas, offline collection, webhooks or approval routing, so the fieldwork automation around a three-wave-a-year programme is unverifiable. 1 2 5

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Survey analysis & reporting

How this is scored

What the product does with the answers: live results and charts, filters and segments, cross-tabulation, NPS, CSAT and other standard scores, open-text and sentiment analysis, shareable dashboards and reports, and exports to the formats analysts use (CSV, Excel, SPSS, R).

0 — No view of results inside the product; submissions can only be forwarded or downloaded one at a time.

3 — A table of responses with simple charts per question and a CSV export; filters, comparisons and report sharing are basic or not described.

5 — Charts per question, filters and segments, at least one comparison or cross-tab view, standard scores such as NPS, shareable or exportable reports (PDF, presentation), and exports to CSV and Excel.

8 — Cross-tabulation with significance testing, weighting, open-text coding or sentiment analysis, trend reports across survey waves, dashboards for different audiences with permissions, and SPSS or R exports with labels.

10 — A research-grade analysis environment: statistical models beyond cross-tabs (driver analysis, regression), benchmarks, text analytics with themes the customer can edit, and every analysis reproducible from documented exports or an analytics API.

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The Market Researcher

Cross-tabs with multiple filters, per-question charts recolourable to our corporate design, shareable read-only report links, real-time results and exports to Excel, CSV, PDF and SPSS-compatible files give me crosstabs, an NPS view and exportable reporting without touching a spreadsheet. We found no public information on significance testing, weighting, trend reports across waves, or grouping of open answers into themes, which is the gap I feel most before a board meeting. 1 2 3

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Hosting choice, teams & portability

How this is scored

What the customer may choose about where and how the product runs and who uses it: a selectable data region or EU-only hosting, self-hosting or an on-premise edition, team workspaces with roles and permissions, single sign-on, an audit log, custom domains and white-labelling, and a complete export of forms and responses that another tool can import.

0 — A single-user tool with no export of forms or responses.

3 — Shared access for a team and a response export; data location, roles and single sign-on are not described.

5 — Hosting location stated with an EU option, team workspaces with at least two roles, single sign-on on a higher plan, a custom domain or removed vendor branding, and an export of all responses.

8 — EU-only hosting selectable per account or a self-hosted edition, granular roles per form or folder, SSO with SAML and user provisioning, an audit log, white-labelling, and forms and responses exportable in a documented format with an API.

10 — Full control over operation: an open-source or on-premise edition with feature parity, customer-chosen region per workspace, administrative APIs, a documented migration path in and out, and an uptime commitment with a published status history.

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The Market Researcher

All data is stated to be stored exclusively in data centres inside the European Union, white-label surveys and multiple user accounts (one, three or five depending on plan) come with the paid tiers, and responses export to Excel, CSV or PDF with a developer API alongside. We found no public information on role permissions within teams, single sign-on, an audit log, custom domains beyond white-labeling, or self-hosting, which is thin for an insight team spanning four markets. 1 4 5 6

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European sovereignty

How this is scored

Who the contracting entity and the parent company are, where forms and responses are hosted, and who the subprocessors are (hosting, email delivery, payment providers, analytics, AI features). Independently sourced by the sovereignty pipeline; responses often carry personal and sometimes special-category data, so the whole chain counts, not only the database.

0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.

3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.

5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (email, analytics, AI features, support) run through non-EU providers without a stated safeguard.

8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated.

10 — Sovereign end to end and evidenced: European ownership, entity, hosting and every subprocessor, data export and deletion documented, and certifications published with their scope rather than implied.

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The Market Researcher

The operator is enuvo GmbH of Pfäffikon, Switzerland, under Swiss governing law with a published VAT number, data is stated to be stored exclusively in EU data centres, and a processing agreement is published for GDPR and the Swiss nDSG. The hosting infrastructure provider is not named, Google Analytics runs on the vendor website with IP anonymisation and stated no access to survey data, Paddle.com Market Limited acts as merchant of record for some purchases, and we found no public information on security certifications or a fuller subprocessor list with locations. 1 5 6 7

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Pricing transparency

How this is scored

Whether a buyer can compute the real annual cost from public pages alone: price per plan and per user, response or submission limits and what happens above them, which features (logic, branding removal, SSO, EU hosting, analysis modules) need a higher plan, add-ons, minimum term and the free tier's limits.

0 — No public prices at all; every customer is a sales call.

3 — A starting price or a free tier exists, but how cost scales with users, responses or features is unclear.

5 — Plans are public with prices and their main limits (users, responses, forms), but at least one commonly needed piece (SSO, EU hosting, extra responses, branding removal) is unpriced or "on request".

8 — Every plan priced publicly with its limits, overage or extra-response prices, feature differences per plan in a comparison table, billing period, VAT treatment and cancellation terms stated.

10 — Complete price computability: annual cost derivable for a given number of users, responses and features, with every add-on, enterprise option, support level and data-return term published.

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The Market Researcher

The free Basic tier is fully specified — unlimited surveys, questions and responses, with surveys staying active up to thirty days after the first answer — and plan names, user-account counts, monthly and yearly billing, education and nonprofit discounts, payment methods, cancellation and tax treatment are all public. We found no public information on the actual prices of the paid plans or a feature comparison table, so I cannot compute what three waves a year in four languages would cost. 1 4 7

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European sovereignty — proven facts

0 of 6 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Hosting location Not determined ⚠ unverified — uncited Report an error
Hosting options Not determined — uncited Report an error
Open source Not determined — uncited Report an error
Data processing agreement Not determined ⚠ unverified — uncited Report an error
Transfer impact assessment Not determined ⚠ unverified — uncited Report an error

Questions about UmfrageOnline

Is UmfrageOnline European?

Yes, though not from the EU. whats-best.ai classifies UmfrageOnline as UK / wider Europe.

Where does UmfrageOnline store data?

Not stated on the vendor’s pages as of 28 Oct 2026.

Does UmfrageOnline have a free plan?

Yes. UmfrageOnline has a free plan, per the vendor’s page captured 28 Oct 2026.

What are the best alternatives to UmfrageOnline?

As of 3 Nov 2026, the panel rates Formbricks (4/5), easyfeedback (3.5/5) and Netigate (3.5/5) highest among the other 19 Forms & Surveys products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Formbricks (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: UmfrageOnline alternatives.

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

Do you know more about UmfrageOnline? Tell us Report an error on this page

Sources (7)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.umfrageonline.com Checked 28 Oct 2026 Details →
  2. 2 Features page (question types) www.umfrageonline.com Checked 28 Oct 2026 Details →
  3. 3 Features page (analysis) www.umfrageonline.com Checked 28 Oct 2026 Details →
  4. 4 Pricing page www.umfrageonline.com Checked 28 Oct 2026 Details →
  5. 5 Privacy policy www.umfrageonline.com Checked 28 Oct 2026 Details →
  6. 6 Legal notice www.umfrageonline.com Checked 28 Oct 2026 Details →
  7. 7 Terms of service www.umfrageonline.com Checked 28 Oct 2026 Details →