Checkout, receipts & hardware
How this is scored
How a sale is rung up and what it runs on: a fast till on tablet, phone or dedicated terminal, articles, modifiers and discounts, split bills and tips, receipts printed or sent digitally (QR code, email, a digital Bon), returns and cancellations, a customer display, which hardware is supported or sold (receipt printers, cash drawers, scanners, scales), and whether the till keeps selling when the internet is down.
0 — Not a till; sales cannot be rung up or receipts issued in the product.
3 — Sales rung up on one device with a printed receipt; digital receipts, supported hardware and offline operation are basic or not described.
5 — A till app on named devices (iPad, Android or Windows) with articles, modifiers, discounts and split payments, receipts printed or sent digitally, returns and cancellations, a list of supported printers, drawers and scanners, and an offline mode stated.
8 — Several device types and own or third-party hardware with a published compatibility list, offline mode with its limits stated (how long, which payments, how sync resolves), digital receipts meeting the receipt obligation, customer display, scales and barcode labels supported, and hardware rentable or bought with the terms stated.
10 — A till that never stops a sale: offline operation documented including card payments and fiscal signing, hardware open to standard devices rather than locked to the vendor, receipt layouts that meet the legal minimum content in each named country, and a stated uptime or a status page with incident history.
The Hospitality Operations Manager
The till runs on any iOS or Android device with a customisable sales grid, modifiers, discounts, refunds and split payments, and it keeps working when the WLAN drops. We found no public information on receipts, printed or digital, on a customer display, or on which printers, drawers and scanners are supported, which is what my floor managers would ask first. 2 4