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Project Management & Collaboration

Linear

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 2 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Linear Orbit, Inc. · linear.app

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Read this page as one judge. Each weighs the same scores by what they care about.

The UX Purist

Weighted verdict

Measures time-to-first-value with a stopwatch. Optimizes for clarity, density and software that teaches itself. Rejects fourteen-step setups and empty screens that offer no way forward.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The UX Purist

Collaboration depth

How this is scored

How much real multi-person project work the tool carries: shared planning, assignments, dependencies, workload, comments, guest access.

0 — A personal task list; a second user has no defined place in it.

3 — Tasks can be shared and assigned, but planning stays per-person — no shared timeline, workload or dependency view.

5 — Solid shared projects with assignments, comments and at least one team-level planning view; gaps appear in cross-project or capacity planning.

8 — Team-level planning is first-class: cross-project views, workload/capacity, dependencies, guest or client access with sane permissions.

10 — Handles the full span from two freelancers to a structured department in one model — planning, capacity, permissions and client involvement all without workarounds.

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The UX Purist

Assignments, initiatives with a named lead team, roadmaps/PRDs and real guest accounts take this past basic shared projects. But the evidence evidences no workload/capacity view and no dependencies — cross-team capacity is still a workaround waiting to happen. 4 1

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Reporting

How this is scored

Whether the tool can answer questions about the work: progress, time, budgets, utilization — and export the answer.

0 — No reporting beyond looking at the board.

3 — Fixed per-project status views only; nothing aggregates across projects and nothing exports cleanly.

5 — Useful standard reports (progress, tracked time) with basic filters and CSV export, but limited customization and no budget/utilization depth.

8 — Configurable cross-project reporting incl. time, budgets and utilization, with dashboards and reliable exports.

10 — Reporting is a product in itself: custom report builder, scheduled delivery, API access to every metric the UI shows.

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The UX Purist

The homepage feature list and the full pricing comparison enumerate issues, agents, intake and code review — and not a single report, dashboard, time-tracking or export capability. The only data-out thread is 'API and webhook access', and I won't invent reporting on top of it. 2 1

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Integrations

How this is scored

How well the tool connects to the rest of the stack: native integrations, calendar/comms hooks, API and webhooks, import/export paths.

0 — A closed box — no API, no integrations, CSV out if anything.

3 — A handful of marquee integrations, no public API or an API that covers a fraction of the product.

5 — The common set (calendar, Slack/Teams, file storage) plus a documented public API; automation platforms partially covered.

8 — Broad native catalogue, well-documented API and webhooks, first-class automation-platform support and real import paths from competitors.

10 — Ecosystem-grade: everything in 8 plus the tool is itself extensible (apps/plugins, AI/MCP surfaces) and exit via API export is complete.

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The UX Purist

Documented API and webhooks, MCP access and working Slack automation ('@Linear create issues and assign to me') plus a paid Salesforce add-on sit above the common set, and MCP is a genuine extensibility surface. But the evidenced native catalogue is two names — no calendar, file storage, automation-platform or competitor import paths appear anywhere. 2 4 1

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Onboarding effort

How this is scored

Time and friction from signup to first real value for a small team, without paid services.

0 — No self-serve path — onboarding starts with a sales call and an implementation project.

3 — Self-serve exists but the first project requires configuration a newcomer cannot judge yet (workflows, custom fields, permissions) before anything works.

5 — A team gets a first project running within a day; trial requires payment details or key steps live behind docs.

8 — Signup to working project inside an hour: guided setup, sensible defaults, templates, trial without payment details.

10 — Minutes to value even for non-tool-people, importers pull existing work in, and the tool teaches its own advanced features as the team grows into them.

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The UX Purist

The stopwatch starts clean: the free tier is $0, unlimited members, no payment details, straight 'Get started'. But the evidence shows no templates, no importer and no guided setup, and 'migration & onboarding support' is an Enterprise line item — nothing pulls existing work in, so the tool doesn't teach its own ramp. 2 1

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European sovereignty

How this is scored

Where the company and the data actually sit: legal entity, ownership control, data residency, and subprocessor exposure to non-EU jurisdictions.

0 — Non-European vendor, data on US infrastructure under US law, no DPA worth the name.

3 — DPA and GDPR language present, but hosting defaults to the US or ownership sits outside Europe — compliance paperwork over substance.

5 — EU data residency is available and contractually fixed, but the vendor or its controlling owner is non-European, or core subprocessors put data within CLOUD Act reach.

8 — European company under European control with EU-resident data and a public DPA; remaining exposure is limited to identifiable subprocessors (e.g. a US hyperscaler's EU region) and is documented.

10 — European company, European control, EU-only data residency on European infrastructure, subprocessor list free of extraterritorial reach — verifiable, not asserted.

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The UX Purist

A textbook anchor-3: GDPR commitment and SCCs on paper, but Linear Orbit is a San Francisco entity whose services are 'hosted and operated in the United States'. The EU region is an opt-in choice at workspace creation, not an EU-only guarantee — paperwork over substance. 3 4

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Support & documentation

How this is scored

Whether a stuck user gets unstuck: docs quality, support channels and their availability per plan, and the health of the learning surface.

0 — No docs beyond marketing pages; support is a contact form that may answer.

3 — Docs exist but are thin or stale; support on entry plans is effectively email-only with slow turnaround.

5 — Searchable help center covering the core product; chat or email support on all plans with reasonable response times.

8 — Deep, current docs incl. onboarding guides and templates; fast chat support not gated to top tiers; visible changelog.

10 — Docs, academy, community and support so good they are a reason to buy; SLAs published, support quality independent of plan.

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The UX Purist

The entire captured support surface is hello@linear.app and 'Priority support' reserved for Enterprise; no help center, guides, academy or changelog appear on any page. A stuck user on Free or Basic is emailing a marketing alias and hoping. 2 3 1

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Pricing transparency

How this is scored

Can a buyer determine the real, payable cost of the tool for their team before talking to anyone?

0 — No public pricing at all — every number sits behind "contact sales".

3 — Some tiers are public, but a deciding factor (seat minimums, mandatory add-ons, billing-period surcharge, tax treatment) only surfaces at checkout or in fine print.

5 — Self-serve tiers are publicly priced and the billing-period difference is stated, but the headline number still needs qualifying — e.g. annual-only headline, taxes excluded without saying so, or an opaque enterprise tier doing real work.

8 — Every self-serve tier is fully priced with billing periods and tax treatment plain on the page; only genuinely custom enterprise work lacks a number.

10 — Every tier including enterprise has a public price or published price formula, and the headline number is the number on the invoice.

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The UX Purist

A real pricing page exists with a fully specified free tier and an honestly labeled custom Enterprise (annual-only is stated). But the evidence records no prices for the two paid self-serve tiers, no billing-period difference, no tax treatment, and a Salesforce add-on with no number — the payable total for a team is not computable from the page. 2 1

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European sovereignty — proven facts

2 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency EU optional ⚠ unverified 1/3 pts 4 Report an error
Subprocessors US CLOUD Act reach ⚠ unverified 0/2 pts 3 Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

Do you know more about Linear? Tell us Report an error on this page

Sources (15)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage linear.app Checked 15 Sep 2026 +3 earlier captures: 15 Sep 2026, 11 Sep 2026, 20 Aug 2026 Details →
  2. 2 Vendor pricing page linear.app Checked 15 Sep 2026 Details →
  3. 3 Privacy policy linear.app Checked 15 Sep 2026 Details →
  4. 4 Security page linear.app Checked 15 Sep 2026 Details →
  5. 5 Data processing agreement (dpa) linear.app Checked 30 Sep 2026 Details →
  6. 6 Collaboration depth — found from sitemap linear.app Checked 1 Oct 2026 Details →
  7. 7 Collaboration depth — found from sitemap linear.app Checked 1 Oct 2026 Details →
  8. 8 Reporting — found from sitemap linear.app Checked 1 Oct 2026 Details →
  9. 9 Reporting — found from sitemap linear.app Checked 1 Oct 2026 Details →
  10. 10 Integrations — found from sitemap linear.app Checked 1 Oct 2026 Details →
  11. 11 Integrations — found from sitemap linear.app Checked 1 Oct 2026 Details →
  12. 12 Onboarding effort — found from sitemap linear.app Checked 1 Oct 2026 Details →
  13. 13 Onboarding effort — found from sitemap linear.app Checked 1 Oct 2026 Details →
  14. 14 Support & documentation — found from sitemap linear.app Checked 1 Oct 2026 Details →
  15. 15 Support & documentation — found from sitemap linear.app Checked 1 Oct 2026 Details →