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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 1 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Atlassian Pty Ltd · trello.com

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Read this page as one judge. Each weighs the same scores by what they care about.

The Integrator

Weighted verdict

Lives in the API docs before the product tour. Optimizes for webhooks, import/export and a tool that plays well in a stack. Rejects closed ecosystems and CSV-only exits.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Integrator

Collaboration depth

How this is scored

How much real multi-person project work the tool carries: shared planning, assignments, dependencies, workload, comments, guest access.

0 — A personal task list; a second user has no defined place in it.

3 — Tasks can be shared and assigned, but planning stays per-person — no shared timeline, workload or dependency view.

5 — Solid shared projects with assignments, comments and at least one team-level planning view; gaps appear in cross-project or capacity planning.

8 — Team-level planning is first-class: cross-project views, workload/capacity, dependencies, guest or client access with sane permissions.

10 — Handles the full span from two freelancers to a structured department in one model — planning, capacity, permissions and client involvement all without workarounds.

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The Integrator

Boards are multi-person from the free tier up — up to 10 collaborators per Workspace with unlimited cards — and card mirroring pulls to-dos from multiple boards into one view. But the planning machinery rides on marketplace add-ons: dependencies arrive via the Scaled Power-Up, and we found no public information on comments, guest access or workload and capacity views. 1 2 5 8

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Reporting

How this is scored

Whether the tool can answer questions about the work: progress, time, budgets, utilization — and export the answer.

0 — No reporting beyond looking at the board.

3 — Fixed per-project status views only; nothing aggregates across projects and nothing exports cleanly.

5 — Useful standard reports (progress, tracked time) with basic filters and CSV export, but limited customization and no budget/utilization depth.

8 — Configurable cross-project reporting incl. time, budgets and utilization, with dashboards and reliable exports.

10 — Reporting is a product in itself: custom report builder, scheduled delivery, API access to every metric the UI shows.

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The Integrator

Native evidence is thin — "Simple data export" at Premium is what the pricing page shows — but the marketplace carries real analytics: velocity, throughput, time in list and time to complete at team or organization level, 80 chart templates, custom reports, scheduled sharing, and time logging with reports grouped by cards or members exportable to Excel or CSV. We found no public information on budget or utilization reporting, and the depth all sits in separately-subscribed Power-Ups. 2 7 8

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Integrations

How this is scored

How well the tool connects to the rest of the stack: native integrations, calendar/comms hooks, API and webhooks, import/export paths.

0 — A closed box — no API, no integrations, CSV out if anything.

3 — A handful of marquee integrations, no public API or an API that covers a fraction of the product.

5 — The common set (calendar, Slack/Teams, file storage) plus a documented public API; automation platforms partially covered.

8 — Broad native catalogue, well-documented API and webhooks, first-class automation-platform support and real import paths from competitors.

10 — Ecosystem-grade: everything in 8 plus the tool is itself extensible (apps/plugins, AI/MCP surfaces) and exit via API export is complete.

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The Integrator

The catalogue is broad — more than 200 apps including Slack, Google Drive and Salesforce, Slack or Teams messages routed into the board, email forwarded to an AI inbox, and a Power-Up architecture that is a genuine plugin surface. But I score from the API docs, and we found no public information on a documented public API, webhooks, or an import path from competing tools, so I cannot credit connectivity the captures never show. 1 2 5

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Onboarding effort

How this is scored

Time and friction from signup to first real value for a small team, without paid services.

0 — No self-serve path — onboarding starts with a sales call and an implementation project.

3 — Self-serve exists but the first project requires configuration a newcomer cannot judge yet (workflows, custom fields, permissions) before anything works.

5 — A team gets a first project running within a day; trial requires payment details or key steps live behind docs.

8 — Signup to working project inside an hour: guided setup, sensible defaults, templates, trial without payment details.

10 — Minutes to value even for non-tool-people, importers pull existing work in, and the tool teaches its own advanced features as the team grows into them.

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The Integrator

A free tier for up to 10 collaborators with unlimited cards means signup to a working board needs no payment details, and the template gallery — kanban and Eisenhower boards with Power-Ups pre-enabled and tens of thousands of copies — plus free video tutorials flatten the first hour. We found no public information on guided setup flows or importers that pull existing work in from other tools. 2 5 6 7

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European sovereignty

How this is scored

Where the company and the data actually sit: legal entity, ownership control, data residency, and subprocessor exposure to non-EU jurisdictions.

0 — Non-European vendor, data on US infrastructure under US law, no DPA worth the name.

3 — DPA and GDPR language present, but hosting defaults to the US or ownership sits outside Europe — compliance paperwork over substance.

5 — EU data residency is available and contractually fixed, but the vendor or its controlling owner is non-European, or core subprocessors put data within CLOUD Act reach.

8 — European company under European control with EU-resident data and a public DPA; remaining exposure is limited to identifiable subprocessors (e.g. a US hyperscaler's EU region) and is documented.

10 — European company, European control, EU-only data residency on European infrastructure, subprocessor list free of extraterritorial reach — verifiable, not asserted.

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The Integrator

Atlassian Pty Ltd and Atlassian US, Inc. are the named controllers, and the policy states information may be transferred and stored "outside of your country of residence, to wherever we or our third-party service providers operate", with intra-group transfers under the Data Privacy Framework — a non-European vendor with no evidenced residency option. GDPR surface exists (EU representative, EEA regional disclosures, user rights), but we found no public information on a DPA, EU data residency, or named subprocessors beyond broad service categories. 3

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Support & documentation

How this is scored

Whether a stuck user gets unstuck: docs quality, support channels and their availability per plan, and the health of the learning surface.

0 — No docs beyond marketing pages; support is a contact form that may answer.

3 — Docs exist but are thin or stale; support on entry plans is effectively email-only with slow turnaround.

5 — Searchable help center covering the core product; chat or email support on all plans with reasonable response times.

8 — Deep, current docs incl. onboarding guides and templates; fast chat support not gated to top tiers; visible changelog.

10 — Docs, academy, community and support so good they are a reason to buy; SLAs published, support quality independent of plan.

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The Integrator

The support ladder is published plainly — community support on Free, local business hours on Standard, 24/5 Premium support, 24/7 Enterprise admin support — and public community forums plus free video tutorials exist. But we found no public information on a searchable help center, chat support, or a visible changelog, and the free tier's support is community-only. 2 3 7

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Pricing transparency

How this is scored

Can a buyer determine the real, payable cost of the tool for their team before talking to anyone?

0 — No public pricing at all — every number sits behind "contact sales".

3 — Some tiers are public, but a deciding factor (seat minimums, mandatory add-ons, billing-period surcharge, tax treatment) only surfaces at checkout or in fine print.

5 — Self-serve tiers are publicly priced and the billing-period difference is stated, but the headline number still needs qualifying — e.g. annual-only headline, taxes excluded without saying so, or an opaque enterprise tier doing real work.

8 — Every self-serve tier is fully priced with billing periods and tax treatment plain on the page; only genuinely custom enterprise work lacks a number.

10 — Every tier including enterprise has a public price or published price formula, and the headline number is the number on the invoice.

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The Integrator

All four tiers carry public numbers with the billing-period difference stated — Standard at "Per user/month if billed annually ($6 billed monthly)", Premium at "($12.50 billed monthly)", and Enterprise "Per user/month - billed annually ($210.00 annual price per user)". The edges still need qualifying: AI features are "starting at $5 a month", Atlassian Guard "starts at $4/month/user" as a separate subscription, some partner Power-Ups charge their own fees, and tax treatment is not stated. 2 7

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European sovereignty — proven facts

1 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Publicly listed ⚠ unverified 1/2 pts 3 Report an error
Data residency Not determined — uncited Report an error
Subprocessors Not determined ⚠ unverified — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (8)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage trello.com Checked 15 Sep 2026 Details →
  2. 2 Vendor pricing page trello.com Checked 15 Sep 2026 Details →
  3. 3 Privacy policy trello.com Checked 15 Sep 2026 +1 earlier capture: 11 Sep 2026 Details →
  4. 4 Security page trello.com Checked 15 Sep 2026 Details →
  5. 5 Collaboration depth — found from sitemap trello.com Checked 1 Oct 2026 Details →
  6. 6 Collaboration depth — found from sitemap trello.com Checked 1 Oct 2026 Details →
  7. 7 Reporting — found from sitemap trello.com Checked 1 Oct 2026 Details →
  8. 8 Reporting — found from sitemap trello.com Checked 1 Oct 2026 Details →