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Social Media Marketing

Mention

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Mention · mention.com

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Mention: AI-assisted analysis on whats-best.ai Mention: AI-assisted analysis on whats-best.ai (dark)

Add ?theme=dark to the image address for dark backgrounds. The badge shows the category and the month of the latest evaluation, and EU-Made where that is the product’s provenance. It never shows a score.

Mention at a glance

Vendor
Mention
Headquarters
Not stated on the vendor’s pages as of 20 Oct 2026
Data hosting
Not stated on the vendor’s pages as of 20 Oct 2026
Free plan
Not stated on the vendor’s pages as of 20 Oct 2026
Panel verdict
The AI panel rates Mention 2/5, the mean of 6 judges. Mention, acquired by Agorapulse, is a social listening and analytics product whose publishing and engagement module (Publish & Respond) is being retired, with Agorapulse the official recommended replacement. how scores are made
As of
Vendor pages captured 20 Oct 2026; evaluated by the panel 21 Oct 2026. all sources

Mention alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The Data Protection Officer

Weighted verdict

Notes that every comment and message arriving from a network is personal data the company now processes. Wants a DPA that addresses that squarely, retention on the conversation archive, and an answer on where the sentiment analysis sends the text.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Data Protection Officer

Panel median The Data Protection Officer This judge’s scores over the panel median. Each label opens its reasoning below.
Scores per criterion, in stars out of 5
Criterion Panel median The Data Protection Officer
Publishing & calendar 3 of 5 3.5 of 5
Engagement & community inbox 1.5 of 5 1.5 of 5
Analytics & reporting 3.5 of 5 3.5 of 5
Approvals, roles & brand safety 2.5 of 5 3 of 5
Network coverage & API resilience 2 of 5 2 of 5
European sovereignty 0.5 of 5 0.5 of 5

Publishing & calendar

How this is scored

Scheduling across networks: per-network formatting, the calendar as a working surface, bulk operations, and what happens when a post fails at 3am.

0 — One post to several networks at once with no per-network variation and no calendar.

3 — A calendar with scheduling and basic per-network text variants; failures are discovered by noticing the post never appeared.

5 — Per-network content, media and first-comment variants, drafts, a usable calendar with drag-and-drop, and failure notifications with a retry.

8 — Bulk upload and CSV import, evergreen or queue-based scheduling, link shortening with UTM rules, preview matching each network's actual rendering, and stories, reels or shorts supported where the API allows.

10 — Publishing is dependable at volume: hundreds of scheduled items across many accounts without collision, best-time recommendations from the account's own history, and every failure surfaced with the platform error and a one-click recovery.

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The Data Protection Officer

The vendor's publishing pages show a calendar, queue-based scheduling, a 200-post CSV upload, first comments on Facebook, Instagram and LinkedIn plus threads on X, post previews and UTM tracking — yet the support pages say publishing and responding are being retired, with Agorapulse the recommended replacement. We found no public information on what happens when a scheduled post fails overnight, so dependability at volume rests on nothing captured. 2 3

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Engagement & community inbox

How this is scored

Comments, mentions and messages in one queue — the half of the job that is customer service wearing a marketing badge.

0 — No inbox; engagement happens in each native app.

3 — Mentions and comments listed per network with no assignment, no status and no history.

5 — A unified inbox across the connected networks with assignment, status and internal notes, and the conversation history visible per person.

8 — Direct messages included where the API allows, saved replies, SLA timers, sentiment or priority flags, spam and hidden-comment handling, and escalation to a helpdesk.

10 — The inbox is a service desk: every public and private interaction in one queue with ownership and response-time reporting, moderation rules that act automatically, and a per-person history spanning networks.

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The Data Protection Officer

The support pages say reply-to-comments is a legacy feature and the publish-and-respond capability is being retired; what remains evidenced is a Feed of mentions and engaging with Instagram mentions from the monitoring dashboard. We found no public information on a unified inbox, assignment, statuses or direct messages — and none on retention for the conversation archive. 3 6 9

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Analytics & reporting

How this is scored

Measurement across networks with different metrics and retention windows, plus the reporting an agency hands a client.

0 — Per-network vanity counts pulled live; no history kept.

3 — Basic post and profile metrics with a short history and no cross-network comparison.

5 — Metrics stored beyond the networks' own retention, cross-network comparison, competitor benchmarking, and scheduled exports.

8 — Custom dashboards, white-label client reporting, paid and organic combined where the API allows, UTM-based attribution into web analytics, and audience demographics over time.

10 — Reporting answers what worked and why: metrics normalised across networks with the differences documented rather than hidden, full historical retention independent of platform windows, and exports an agency can hand over unedited.

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The Data Protection Officer

Eleven report types, custom report building, white-labeling, scheduled email delivery and PDF or PowerPoint exports are evidenced, alongside page comparison across X, Facebook and Instagram without connecting accounts. White-labeling and custom reports sit on the unpriced Company plan, and we found no public information on how long stored mentions and their personal data are kept. 4 6 7

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Approvals, roles & brand safety

How this is scored

How a team of several people and an agency publish to a brand account without an accident — and who can be shown to have approved what.

0 — Shared login, no roles, no approvals.

3 — Separate users with a coarse admin split and an optional single approval step.

5 — Roles per network and account, multi-step approval workflows, comments on drafts, and an activity log.

8 — Client or brand workspaces with strict separation, configurable approval chains including legal review, content locking after approval, and an audit trail of who changed and published what.

10 — Governance a regulated brand could pass an audit on: complete audit trail of edits, approvals and publications, enforced approval before anything reaches a network, granular permissions per account and action, and no shared credentials anywhere in the design.

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The Data Protection Officer

Multi-step approval workflows with assignable roles, content statuses of scheduled, published, to-approve and rejected, shared notes and an agency module are documented. We found no public information on an activity log, an audit trail of who approved and published what, or locking content after approval. 2

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Network coverage & API resilience

How this is scored

Which networks are supported through official APIs, how quickly the vendor follows platform changes, and what the customer keeps when a network breaks or leaves.

0 — A few networks, some through unofficial means, with no statement about API status or platform changes.

3 — The major networks through official APIs, but feature gaps undocumented and platform changes communicated after they bite.

5 — Official API integrations across the main networks with the per-network limitations documented, and a changelog when platform behaviour changes.

8 — Broad official coverage including the newer networks, a public status page for integrations, advance notice of deprecations, and full export of the customer's own publishing and engagement archive.

10 — Platform dependency handled as an engineering commitment: official partner status where it exists, per-network capability documented and kept current, rapid response to API changes with the history to show it, and an archive that stays the customer's whatever a network does next.

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The Data Protection Officer

Monitoring is evidenced for Instagram and TikTok and publishing for the major networks, with one per-network limit documented — LinkedIn reports fetching up to twelve months back — and data export is described. We found no public information on a public integration status page, a changelog for platform behaviour changes, or advance notice of deprecations. 2 6 7 8 9

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European sovereignty

How this is scored

Where the archive and the community conversations are processed, who the contracting entity is, which subprocessors touch them. Independently sourced by the sovereignty pipeline. Note that the networks themselves are non-EU by definition — this criterion judges the tool, not the platforms it talks to.

0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed.

3 — EU hosting offered as an option while the contracting entity is non-EU, or the subprocessor list is absent.

5 — EU hosting as standard and an EU contracting entity, but parts of the chain — AI features, analytics, support tooling — are non-EU without an explained safeguard.

8 — EU or DACH hosting on named infrastructure, EU contracting entity, complete subprocessor list published, and the handling of message content from the networks described with its legal basis.

10 — Sovereign end to end and evidenced: vendor, entity, hosting and every subprocessor European, certification published, and a DPA that squarely addresses the personal data arriving from the networks in comments and messages.

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The Data Protection Officer

No hosting location, contracting entity, subprocessor list or data processing agreement appears anywhere captured, even though the product runs sentiment and emotion analysis and an AI-enhanced model over the very comments and messages that are the customer's incoming personal data. We found no public information on where that text is sent or on what legal basis. 1 6 7

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Pricing transparency not rated — the vendor publishes no price

How this is scored

Whether a team can compute the real annual invoice for their account and user count — including the tier where approvals and the inbox begin — from public pages alone.

0 — No public prices at all; every tier is a sales conversation.

3 — A per-user headline exists, but the number of social accounts included, or the tier where approvals and the inbox appear, is unstated.

5 — Per-user or per-account prices public with billing period stated, but at least one commonly needed capability (inbox, approvals, reporting) sits in an unpriced tier.

8 — Every tier priced publicly with account and user limits, feature boundaries, the cost of an extra account or seat, minimum term and VAT treatment stated.

10 — Complete price computability: annual invoice derivable for a given number of social accounts, users and client workspaces, with every add-on priced.

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The Data Protection Officer

A free trial is offered and the Company plan is named as the gate for white-label reports and a historical-data add-on, but we found no public prices for any tier — no per-user or per-account figure, billing period or account limit appears. A team cannot compute an annual invoice from the captured pages. 4 7 8

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Questions about Mention

Is Mention European?

Not determined: the vendor’s pages as captured do not say where Mention is based.

Where does Mention store data?

Not stated on the vendor’s pages as of 20 Oct 2026.

Does Mention have a free plan?

Not stated on the vendor’s pages as of 20 Oct 2026.

What are the best alternatives to Mention?

As of 21 Oct 2026, the panel rates Swat.io (3.5/5), Hootsuite (3/5) and Agorapulse (3/5) highest among the other 28 Social Media Marketing products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Swat.io (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Mention alternatives.

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (9)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor page mention.com Checked 20 Oct 2026 Details →
  2. 2 Publishing & calendar — found from sitemap mention.com Checked 20 Oct 2026 Details →
  3. 3 Publishing & calendar — found from sitemap support.mention.com Checked 20 Oct 2026 Details →
  4. 4 Engagement & community inbox — found from sitemap support.mention.com Checked 20 Oct 2026 Details →
  5. 5 Engagement & community inbox — found from sitemap mention.com Checked 20 Oct 2026 Details →
  6. 6 Analytics & reporting — found from sitemap support.mention.com Checked 20 Oct 2026 Details →
  7. 7 Analytics & reporting — found from sitemap support.mention.com Checked 20 Oct 2026 Details →
  8. 8 Network coverage & API resilience — found from sitemap mention.com Checked 20 Oct 2026 Details →
  9. 9 Network coverage & API resilience — found from sitemap mention.com Checked 20 Oct 2026 Details →