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Social Media Marketing

Publer

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 1 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Publer · publer.io

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Read this page as one judge. Each weighs the same scores by what they care about.

The Data Protection Officer

Weighted verdict

Notes that every comment and message arriving from a network is personal data the company now processes. Wants a DPA that addresses that squarely, retention on the conversation archive, and an answer on where the sentiment analysis sends the text.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Data Protection Officer

Publishing & calendar

How this is scored

Scheduling across networks: per-network formatting, the calendar as a working surface, bulk operations, and what happens when a post fails at 3am.

0 — One post to several networks at once with no per-network variation and no calendar.

3 — A calendar with scheduling and basic per-network text variants; failures are discovered by noticing the post never appeared.

5 — Per-network content, media and first-comment variants, drafts, a usable calendar with drag-and-drop, and failure notifications with a retry.

8 — Bulk upload and CSV import, evergreen or queue-based scheduling, link shortening with UTM rules, preview matching each network's actual rendering, and stories, reels or shorts supported where the API allows.

10 — Publishing is dependable at volume: hundreds of scheduled items across many accounts without collision, best-time recommendations from the account's own history, and every failure surfaced with the platform error and a one-click recovery.

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The Data Protection Officer

The page shows a drag-and-drop calendar planner, bulk scheduling, content recycling, optimal-time scheduling and a post-preview tool, which is a real working surface at some volume. I found no public information on per-network formatting variants, drafts, or what happens when a scheduled post fails overnight, so the 3am failure story rests entirely on the network's own behaviour. 1

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Engagement & community inbox

How this is scored

Comments, mentions and messages in one queue — the half of the job that is customer service wearing a marketing badge.

0 — No inbox; engagement happens in each native app.

3 — Mentions and comments listed per network with no assignment, no status and no history.

5 — A unified inbox across the connected networks with assignment, status and internal notes, and the conversation history visible per person.

8 — Direct messages included where the API allows, saved replies, SLA timers, sentiment or priority flags, spam and hidden-comment handling, and escalation to a helpdesk.

10 — The inbox is a service desk: every public and private interaction in one queue with ownership and response-time reporting, moderation rules that act automatically, and a per-person history spanning networks.

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The Data Protection Officer

I found no public information on any inbox, comment or message handling — no assignment, no moderation, nothing on where the conversation archive is stored or how long it is retained. Since every comment and direct message arriving from the networks is personal data the company would then be processing, this silence is the single most serious gap in the capture. 1

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Analytics & reporting

How this is scored

Measurement across networks with different metrics and retention windows, plus the reporting an agency hands a client.

0 — Per-network vanity counts pulled live; no history kept.

3 — Basic post and profile metrics with a short history and no cross-network comparison.

5 — Metrics stored beyond the networks' own retention, cross-network comparison, competitor benchmarking, and scheduled exports.

8 — Custom dashboards, white-label client reporting, paid and organic combined where the API allows, UTM-based attribution into web analytics, and audience demographics over time.

10 — Reporting answers what worked and why: metrics normalised across networks with the differences documented rather than hidden, full historical retention independent of platform windows, and exports an agency can hand over unedited.

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The Data Protection Officer

Analytics appear only as a bare "In-Depth Analytics" label alongside a free competitor-analysis tool, with nothing shown on cross-network comparison, historical retention or client-ready exports. No public information on how long engagement or measurement data is kept, which is exactly the retention question I would put to them. 1

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Approvals, roles & brand safety

How this is scored

How a team of several people and an agency publish to a brand account without an accident — and who can be shown to have approved what.

0 — Shared login, no roles, no approvals.

3 — Separate users with a coarse admin split and an optional single approval step.

5 — Roles per network and account, multi-step approval workflows, comments on drafts, and an activity log.

8 — Client or brand workspaces with strict separation, configurable approval chains including legal review, content locking after approval, and an audit trail of who changed and published what.

10 — Governance a regulated brand could pass an audit on: complete audit trail of edits, approvals and publications, enforced approval before anything reaches a network, granular permissions per account and action, and no shared credentials anywhere in the design.

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The Data Protection Officer

"Streamline collaboration & approvals" and "Agency Features" are named as headings with no detail behind them. I found no public information on role separation, approval chains, or an audit trail showing who can be demonstrated to have approved and published what. 1

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Network coverage & API resilience

How this is scored

Which networks are supported through official APIs, how quickly the vendor follows platform changes, and what the customer keeps when a network breaks or leaves.

0 — A few networks, some through unofficial means, with no statement about API status or platform changes.

3 — The major networks through official APIs, but feature gaps undocumented and platform changes communicated after they bite.

5 — Official API integrations across the main networks with the per-network limitations documented, and a changelog when platform behaviour changes.

8 — Broad official coverage including the newer networks, a public status page for integrations, advance notice of deprecations, and full export of the customer's own publishing and engagement archive.

10 — Platform dependency handled as an engineering commitment: official partner status where it exists, per-network capability documented and kept current, rapid response to API changes with the history to show it, and an archive that stays the customer's whatever a network does next.

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The Data Protection Officer

Eight networks including TikTok, YouTube and Google Business are listed, and API documentation exists, but there is no per-network capability documentation, no integration status page and no changelog. I found no public information on export of the customer's own publishing and engagement archive, which is what a customer keeps when a network changes or leaves. 1

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European sovereignty

How this is scored

Where the archive and the community conversations are processed, who the contracting entity is, which subprocessors touch them. Independently sourced by the sovereignty pipeline. Note that the networks themselves are non-EU by definition — this criterion judges the tool, not the platforms it talks to.

0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed.

3 — EU hosting offered as an option while the contracting entity is non-EU, or the subprocessor list is absent.

5 — EU hosting as standard and an EU contracting entity, but parts of the chain — AI features, analytics, support tooling — are non-EU without an explained safeguard.

8 — EU or DACH hosting on named infrastructure, EU contracting entity, complete subprocessor list published, and the handling of message content from the networks described with its legal basis.

10 — Sovereign end to end and evidenced: vendor, entity, hosting and every subprocessor European, certification published, and a DPA that squarely addresses the personal data arriving from the networks in comments and messages.

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The Data Protection Officer

I found no public information on hosting location, on the contracting entity beyond a copyright line naming Kalemi, or on any subprocessor list — hosting is unstated and subprocessors are unnamed. With an AI Assistant and an MCP feature both handling post content, the captured pages say nothing about a DPA that squarely addresses the personal data arriving from the networks in comments and messages, about where the AI analysis sends that text, or about retention on it. 1

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Pricing transparency not rated — the vendor publishes no price

How this is scored

Whether a team can compute the real annual invoice for their account and user count — including the tier where approvals and the inbox begin — from public pages alone.

0 — No public prices at all; every tier is a sales conversation.

3 — A per-user headline exists, but the number of social accounts included, or the tier where approvals and the inbox appear, is unstated.

5 — Per-user or per-account prices public with billing period stated, but at least one commonly needed capability (inbox, approvals, reporting) sits in an unpriced tier.

8 — Every tier priced publicly with account and user limits, feature boundaries, the cost of an extra account or seat, minimum term and VAT treatment stated.

10 — Complete price computability: annual invoice derivable for a given number of social accounts, users and client workspaces, with every add-on priced.

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The Data Protection Officer

Only the free tier carries a public price in effect — "Get Started For Free No credit card required" — while the paid side is "Customizable plans tailored to fit your business needs" with no prices on the page. No annual invoice can be computed, and the tier where approvals or an inbox begin is unstated; I found no public information on per-user or per-account pricing. 1

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European sovereignty — proven facts

1 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined ⚠ unverified — uncited Report an error
Subprocessors Not determined — uncited Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (13)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor page publer.io Checked 29 Sep 2026 Details →
  2. 2 Terms of service — found from the homepage publer.com Checked 30 Sep 2026 Details →
  3. 3 Privacy policy — found from the homepage publer.com Checked 30 Sep 2026 Details →
  4. 4 Publishing & calendar — found from sitemap publer.com Checked 1 Oct 2026 Details →
  5. 5 Publishing & calendar — found from sitemap publer.com Checked 1 Oct 2026 Details →
  6. 6 Engagement & community inbox — found from sitemap publer.com Checked 1 Oct 2026 Details →
  7. 7 Engagement & community inbox — found from sitemap publer.com Checked 1 Oct 2026 Details →
  8. 8 Analytics & reporting — found from sitemap publer.com Checked 1 Oct 2026 Details →
  9. 9 Analytics & reporting — found from sitemap publer.com Checked 1 Oct 2026 Details →
  10. 10 Approvals, roles & brand safety — found from sitemap publer.com Checked 1 Oct 2026 Details →
  11. 11 Approvals, roles & brand safety — found from sitemap publer.com Checked 1 Oct 2026 Details →
  12. 12 Network coverage & API resilience — found from sitemap publer.com Checked 1 Oct 2026 Details →
  13. 13 Network coverage & API resilience — found from sitemap publer.com Checked 1 Oct 2026 Details →