Web Hosting

The Agency Lead v1.0

Runs a fifteen-person web agency that hosts sixty client sites, most on WordPress, some on TYPO3 and two WooCommerce shops. Every site is one more login, one more update window and one more call when it breaks. Wants one panel with client projects, staging and push to live, backups they can restore without opening a ticket, roles for freelancers, a way to hand a project and its invoice to the client, and a price per site that does not double after the first year.

The Small-Business Owner v1.0

Owns a heating and plumbing firm with twelve staff, a WordPress site a nephew built and twelve mailboxes on the same contract. Does not know what PHP is and does not want to learn it. When the site shows a warning or the mail stops, they need someone on the phone in German the same day, backups that the support can restore, and an invoice that matches the price on the website, year after year.

The Shop Operator v1.0

Runs a Shopware shop for coffee equipment with 4,000 orders a month and a Black Friday that brings ten times the usual traffic in one weekend. Every minute offline is lost revenue and a lost ad budget. Reads the resources per tariff, the caching and the SLA before the price, wants to scale for one weekend without moving the shop, and wants yesterday's database back within the hour if an update goes wrong.

The Freelance App Developer v1.0

Freelance developer who builds Laravel and Node apps for small clients and runs them for years afterwards. Deploys from Git, needs SSH, Composer, cron, queues and a current PHP version, and sets servers up from scripts rather than by clicking. Wants an API and a CLI that cover servers, snapshots, firewalls and DNS, resource limits stated in numbers, and a stack that runs anywhere else if the client ever moves.

The Data Protection Officer v1.0

External data protection officer for a group of medical practices and two law firms whose sites take appointment requests and contact forms. Reads the DPA, the subprocessor list and the certifications before anything else: where the servers and the backups are, which group company outside the EU can reach them, how customers are isolated from each other, and when data is deleted after the contract ends.

The Skeptic v1.0

Has seen "unlimited" storage end at an inode limit in the small print, "99.9 % uptime" with no credit when it was missed, "free daily backups" that only the support could restore for a fee, and a tariff from 1 € that cost eight times as much in the second year. Asks what the limits are in numbers, what the SLA pays, who can reach the data, and what it costs to take everything and leave.