Web Hosting
Infomaniak Web Hosting
UK / wider Europe Report an error0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by Infomaniak Network AG · www.infomaniak.com
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Infomaniak Web Hosting at a glance
- Vendor
- Infomaniak Network AG
- Headquarters
- Not stated on the vendor’s pages as of 1 Nov 2026
- Data hosting
- Default not stated; pages mention Switzerland source, captured 1 Nov 2026
- Free plan
- Not stated on the vendor’s pages as of 1 Nov 2026
- Panel verdict
- The AI panel rates Infomaniak Web Hosting 3/5, the mean of 6 judges. Infomaniak Web Hosting scores highest on sovereignty, 7 to 8, and support and service, 6 to 7: the pages document data hosted exclusively in Switzerland in data centres the company operates itself, a Geneva-registered business owned by its founders and employees, phone and email support seven days a week, 6 to 23, from Geneva and Zurich, and paid tiers from CHF 50.00 to CHF 1'000.00 per month guaranteeing weekday answers in four, two or one hours. how scores are made
- As of
- Vendor pages captured 1 Nov 2026; evaluated by the panel 2 Nov 2026. all sources
Read this page as one judge. Each weighs the same scores by what they care about.
The panel's verdict
Infomaniak Web Hosting scores highest on sovereignty, 7 to 8, and support and service, 6 to 7: the pages document data hosted exclusively in Switzerland in data centres the company operates itself, a Geneva-registered business owned by its founders and employees, phone and email support seven days a week, 6 to 23, from Geneva and Zurich, and paid tiers from CHF 50.00 to CHF 1'000.00 per month guaranteeing weekday answers in four, two or one hours. Pricing transparency, 5 to 6, is weakest: from-prices are public and labelled excluding VAT, but we found no public information on renewal prices, setup fees or minimum terms, and the pages give different figures for the annual discount, 11 percent on one and 10 on another. Performance and reliability and management and developer tools both run 5 to 6: a CDN appears only as a self-setup guide, and we found no public information on staging, Git deployment or client roles. Weighted totals span 5.8 to 6.5; no criterion spreads wider than one point, so the judges land close rather than split.
Speaks for it
- Data hosted exclusively in Switzerland in self-operated data centres, under a company owned by its founders and employees with no outside investors.
- Phone and email support seven days a week from 6 to 23, staffed in Geneva and Zurich, with paid tiers from CHF 50.00 per month guaranteeing weekday answers within four, two or one hours.
- Free migration of domain names, websites and email addresses without interruption, with the scope of the move stated.
- Daily backups stored in another data centre, with self-service restore of a chosen website or a whole hosting up to seven days earlier.
- Web hosting from CHF 10.91 per month with 250 GB SSD storage and 20 websites stated in the tariff.
Held against it
- We found no public information on renewal prices after the first term, setup fees or minimum terms, and the captured pages give different figures for the annual billing discount — 11 percent on one, 10 on another.
- Backups restore at website or hosting level within a seven-day window; we found no public information on retention beyond seven days or restore of single files and tables.
- We found no public information on server-side caching, HTTP/2 or HTTP/3, or a CDN included with the tariff — the pages carry a self-setup guide for Cloudflare, CloudFront and Fastly.
- We found no public information on staging copies, Git or Composer deployment, a command-line tool, or team and client roles in the console.
- We found no public information on a published data processing agreement, and the subprocessors named in the privacy policy appear without their locations; ISO 27001 is stated without its scope.
Best for
- You need customer data hosted exclusively in Switzerland, with the vendor operating its own data centres and staffing support in-house.
- You run a small business or shop on WordPress, PrestaShop or another CMS and want a free assisted migration plus phone support seven days a week.
- You want a managed cloud server with guaranteed resources adjustable at any time, up to 32 vCPU and 128 GB RAM, on monthly billing.
- You will pay a monthly tier for contractual weekday response times of four, two or one hours plus 24/7 emergency callbacks.
Avoid if
- You need backups restorable beyond the seven-day window the pages document.
- You must compute your total cost across several years before signing; the pages show from-prices but we found no public information on renewal prices or setup fees.
- Your team's workflow depends on staging copies, Git or Composer deployment, or per-client roles and handover documented up front.
- Your traffic peaks rely on an included CDN or server-side caching; the pages show only a self-setup guide for third-party CDNs.
The scores
| Criterion | Panel median |
|---|---|
| Performance, uptime & infrastructure | 3 of 5 |
| Control panel, WordPress & developer tooling | 3 of 5 |
| Security, backups & recovery | 3 of 5 |
| Scaling, migration & exit | 3 of 5 |
| Support, domains & email | 3.5 of 5 |
| European sovereignty | 3.5 of 5 |
| Pricing transparency | 2.5 of 5 |
Performance, uptime & infrastructure
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How this is scored
What runs the sites and how reliably: CPU, RAM and storage per tariff stated, SSD or NVMe storage, current PHP versions and how long old ones are kept, HTTP/2 or HTTP/3, server-side caching (OPcache, Redis, a page cache), a CDN, databases and their limits, resources that are guaranteed rather than shared without a stated limit, an uptime SLA with a service credit, a public status page with incident history, and redundancy of the platform. Where the data centre is located is scored under sovereignty.
0 — Not a hosting product; websites or web apps cannot be run on it.
3 — Storage and a number of sites per tariff are stated and the product is described as fast; resources, PHP versions, caching and uptime are basic or not described.
5 — Resources per tariff stated (CPU or a performance class, RAM, SSD or NVMe storage), several current PHP versions selectable, HTTP/2, server-side caching or a cache plugin documented, free SSL, a stated uptime target, and a public status page.
8 — Dedicated or guaranteed resources stated per tariff, HTTP/3 and a CDN included, Redis or an object cache, PHP versions kept current with an end-of-life policy published, an uptime SLA with a service credit, a status page with incident history, and a redundant platform (replicated storage, failover) described.
10 — Infrastructure documented to the level an operator could audit: hardware generations and storage architecture named, performance measured and published with method, an SLA with credits and exclusions at 99.95 % or above, every incident on the status page with a post-mortem, and scaling without downtime documented.
The Agency Lead
The tariffs name real resources — 4 vCPU, 12 GB RAM and 250 GB SSD for the entry configuration — cloud server resources are not shared with other users and can be adjusted at any time, there is a contractual 99.99 % availability commitment for the cloud servers, and the public status page carries 60 days of history. We found no public information on HTTP/3, an included CDN, Redis or server-side caching, a PHP end-of-life policy, or service credits behind the availability figure, so the documentation stops short of a fully engineered infrastructure picture. 1 3 8 14 15
The Small-Business Owner
The entry configuration is stated in hard numbers — 4 vCPU, 12 GB memory, 250 GB SSD storage, 20 websites — with unlimited traffic and databases, servers described as SSD-only running at an average 40% load for stability, a contractual 99.99% availability commitment and a public status page showing the last 60 days. I found no public information on HTTP/3, server-side caching or a CDN included in the price; the guide I read walks me through wiring up Cloudflare, CloudFront or Fastly myself. 1 3 8 13 14
The Shop Operator
Tariffs state vCPU, RAM and latest-generation SSD storage with guaranteed resources that can be adjusted at any time, a contractual 99.99 percent availability figure for the cloud servers, and a public status page with sixty days of history. For a Black Friday weekend I found no public information on server-side caching such as Redis or a page cache, an included CDN (only a self-setup guide for Cloudflare, CloudFront and Fastly), HTTP/3, or a service credit behind the availability figure. 1 3 8 13 14
The Freelance App Developer
The managed cloud server gives me numbers I can size against — 4 vCPU, 12 GB RAM, 250 GB storage, up to 32 vCPU and 128 GB guaranteed — with SSD-only storage, a selectable current PHP version, a 99.99% availability commitment stated as contractual for the cloud server, and a public status page with sixty days of history. A CDN appears only as a guide for setting up Cloudflare, CloudFront or Fastly myself. What keeps me below the top: I found no public information on HTTP/2 or HTTP/3, Redis or OPcache, a PHP end-of-life policy, or a service credit behind the availability commitment. 1 2 3 8 13 14
The Data Protection Officer
Guaranteed, non-shared resources and a contractual 99.99 % availability commitment for cloud servers are published, with SSD-only storage, selectable PHP versions, unlimited MariaDB databases on dedicated servers that are not reachable over the internet, and a public status page with a 60-day incident history. We found no public information on HTTP/2 or HTTP/3, server-side caching such as OPcache or Redis, or a service credit attached to the availability commitment. 1 3 8 14
The Skeptic
Latest-generation SSD storage with 250 GB and 20 sites, selectable PHP versions including older ones, and a public status page with sixty days of history are documented; no page we captured shows HTTP/2 or HTTP/3, any server-side cache, or a CDN included in the tariff — only a do-it-yourself guide for third-party CDNs. The 99.99 % availability figure is stated as contractual for the cloud servers, and we found no public information on a service credit when it is missed or on platform redundancy. 1 3 8 14 15
Control panel, WordPress & developer tooling
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How this is scored
How sites are set up and run day to day: the control panel or console, one-click installers for named CMS and shop systems, managed WordPress features (automatic core and plugin updates, staging, cloning, a search-and-replace), SSH, SFTP, Git deployment, Composer, cron jobs, a PHP version and settings per site, databases and phpMyAdmin or an equivalent, log access, a public API and command-line tool, infrastructure-as-code support, team members and roles, and client or project management for agencies. On a cloud server: images, snapshots, firewalls, private networks and the API that manages them.
0 — No documented way to deploy or manage a website on the product.
3 — A control panel with FTP access and a one-click installer for WordPress; SSH, staging, Git, an API and roles are basic or not described.
5 — A control panel with installers for several named CMS, SSH and SFTP, cron jobs, PHP version per site, databases with a web admin, a staging copy or snapshots, team members with access rights, and log files available — or, for a cloud server, a console with images, snapshots, a firewall and a documented API.
8 — Managed WordPress or app tooling (automatic updates with rollback, one-click staging and push to live, cloning), Git deployment and Composer documented, a public REST API and CLI covering sites, databases, domains and backups, granular roles per project, and an agency view with client projects, transfer of ownership and white-label or reseller options.
10 — A platform that scales across an agency or a development team: everything in the panel available through a versioned API, CLI and an infrastructure-as-code provider, preview environments per branch, audit logs of every change, SSO for the team, and projects that can be handed to the client with billing transferred.
The Agency Lead
Day-to-day running is well covered: a Manager with one-click installers for more than 100 applications including WordPress, PrestaShop, Joomla and Drupal, SSH and cron access, a PHP version per site down to older versions for a WordPress install, database export from the panel or by SSH and mysqldump, and a public developer portal with a REST API. What my agency actually needs — one-click staging with push to live, Git or Composer deployment, a command-line tool, granular roles for freelancers and handing a project with its billing to the client — we found no public information on any of these. 1 3 6 14 15 19
The Small-Business Owner
The Manager console installs WordPress and more than 100 other applications with one click and gives me SSH, cron jobs, statistics and a choice of PHP versions per site including older ones; unlimited MySQL/MariaDB databases export through the console or SSH, and there is a public developer API portal. That covers everything my nephew's WordPress site and I touch day to day. I found no public information on staging copies, team roles, Git deployment or log-file access. 2 3 6 14 15 19
The Shop Operator
The Manager console offers one-click installers for more than a hundred applications including PrestaShop, plus SSH, cron jobs, a PHP version choice per installation, database export from the console or via SSH with mysqldump, DNS management and a documented REST API. I found no public information on staging copies, Git or Composer deployment, a command-line tool, or team roles beyond organization administrators. 1 3 6 14 15 19
The Freelance App Developer
The Manager documents the basics I actually deploy with — SSH, cron, PHP, Apache, IP, statistics and ports — plus more than a hundred one-click applications including WordPress, Drupal and Joomla, a database export path via SSH with mysqldump and SCP download, MariaDB tuning settings, and a public REST API with its own developer portal. For the way I work, though, I found no public information on Git deployment, Composer, a command-line client, staging copies or project-level roles and handover to a client. 3 6 14 15 19 21
The Data Protection Officer
The Manager console offers one-click installation of more than 100 named CMS and web applications, SSH, cron, PHP version selection, and database export in the panel or via SSH with mysqldump and SCP, plus a public developer REST API. We found no public information on staging or cloning, Git or Composer deployment, a command-line tool, or team roles and agency client management. 3 6 14 19
The Skeptic
The Manager console offers one-click installs for more than a hundred named applications including WordPress, PrestaShop and Joomla, plus SSH, cron, per-site PHP, MariaDB with tunable settings, and database export through the console or mysqldump over SSH, with a public developer API portal on top. We found no public information on staging, cloning, automatic updates with rollback, Git deployment, Composer, a command-line tool, or roles per project or client. 1 3 6 14 15 19
Security, backups & recovery
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How this is scored
How the sites are protected and how fast they come back: isolation between customers (containers, separate PHP processes, chroot), free SSL with automatic renewal, a web application firewall, malware scanning and cleanup, DDoS protection, two-factor login to the panel, brute-force protection, backup frequency and retention, off-site or geo-redundant backup copies, self-service restore of files and databases from a point in time, restore of single sites or tables, security updates handled by the vendor on managed tariffs, and security certifications (ISO 27001, BSI C5, SOC 2) with their scope.
0 — No backups and no security measures described, and the customer is told to secure the site entirely on their own.
3 — Free SSL and some backup exist; frequency, retention, restore and the security measures are basic or not described.
5 — Free SSL with automatic renewal, daily backups with a stated retention, restore by the customer in the panel, account isolation described, DDoS protection, two-factor login to the panel, and malware scanning or a firewall offered.
8 — Backups several times a day or on demand with retention of 14 days or more, stored in a second location, point-in-time restore of single files, databases or sites, a web application firewall and malware cleanup included, isolation per site stated, and an ISO 27001 or equivalent certification of the hosting operation published.
10 — Recovery that can be evidenced: backup and restore times stated and tested, immutable or off-provider backups, recovery objectives (RPO and RTO) published, a security incident process and disclosure policy, certifications with their scope and audit reports available, and penetration test results or a bug bounty programme.
The Agency Lead
Daily backups of the whole server sit in another data centre and any website or complete hosting can be restored by the customer in the console as it was up to seven days earlier; protection is layered with permanent Arbor Networks DDoS mitigation, real-time antivirus scanning of files uploaded by FTP or SSH, automatic vulnerability remediation, free Let's Encrypt certificates, and two-factor login with app, OTP, YubiKey or SMS that an organisation can enforce for all users. Seven days of restore depth is thin when a client notices a hack late, the ISO 27001 certification is stated without its scope, the web application firewall we saw is a guide for setting up Cloudflare, and we found no public information on point-in-time restore of single files or tables. 1 3 14 16 17
The Small-Business Owner
Backups run daily, sit in a second data centre, and I can restore a single website or a whole hosting from the console exactly as it was up to seven days earlier — on top of that come automatic Let's Encrypt certificates, permanent DDoS protection from Arbor Networks, a scanner that patches vulnerabilities automatically, real-time antivirus on uploaded files, two-factor login by app or YubiKey, and ISO 27001 certification. The seven-day restore window is thinner than I would want for a business site, and the web application firewall appears only as a do-it-yourself Cloudflare setup in a guide. 1 2 3 13 14 17
The Shop Operator
Daily backups stored in a second data centre, with self-service restore of a chosen website or a whole hosting exactly as it was up to seven days earlier, would bring my database back after a bad update; files are scanned in real time, malware is remediated automatically, the panel supports two-factor login with several methods, and an ISO 27001 certification is stated. I found no public information on restore of single files or tables, retention beyond seven days, or an included web application firewall. 1 2 3 14 16 17
The Freelance App Developer
There is a recovery story I can explain to clients: daily backups of the whole server, self-service restore of a single website or hosting back up to seven days, copies in another data centre, free Let's Encrypt certificates, permanent Arbor DDoS protection, real-time antivirus on files arriving over FTP or SSH, automatic vulnerability remediation, two-factor login with hardware keys, and ISO 27001 certification. I found no public information on restore of single files or databases to a point in time, a web application firewall included with the hosting, per-site isolation, or retention beyond seven days. 1 2 3 14 16 17
The Data Protection Officer
Daily backups are stored in a second Swiss data centre with self-service restore of a website or a whole hosting to any state within seven days, alongside real-time antivirus scanning of files uploaded by FTP or SSH, automatic vulnerability remediation, permanent Arbor Networks DDoS protection, extensive two-factor methods with admin enforcement, and a stated ISO 27001 certification. We found no public information on retention beyond seven days, restore of single files or tables, a vendor web application firewall, or the scope of the certification. 2 3 14 17
The Skeptic
Daily backups with a seven-day restore window, copies kept in another data centre, customer self-restore of a site or a whole hosting, permanent Arbor Networks DDoS protection, real-time antivirus scanning with automatic vulnerability fixes, free Let's Encrypt certificates and two-factor with YubiKey support are all documented, and ISO 27001 is claimed. Retention stops at seven days, restore works at site or hosting level rather than single files or tables, a web application firewall only appears as a Cloudflare setup guide, and the certification is stated without its scope. 1 2 3 14 16 17
Scaling, migration & exit
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How this is scored
What it takes to grow and what it takes to leave: tariff changes up and down without a migration, resource limits stated rather than "unlimited" with a fair-use clause, add-on resources, the path from shared hosting to a server or cluster within the same vendor, a free or paid migration service from another host, standard tooling that runs elsewhere (no proprietary stack lock-in), full export of files, databases and mailboxes, domain transfer out without a fee, cancellation periods and minimum terms, and the deletion of data after the contract ends.
0 — Data cannot be taken out and the contract cannot be cancelled on stated terms.
3 — A tariff upgrade exists and files can be downloaded by FTP; limits, migration in, export and exit terms are basic or not described.
5 — Tariff upgrades and downgrades in the panel, the main limits per tariff stated (storage, sites, databases, mailboxes, inodes or processes), a migration service or guide from another host, files and databases exportable with standard tools, domain transfer out documented, and the cancellation period stated.
8 — Resources scalable without moving the site, a documented path from hosting to a server or cluster at the same vendor, a free migration service with its scope stated, every limit including fair use published, monthly terms available, full export including mail, and deletion of data after termination with its deadline stated.
10 — Growth and exit with no friction: scaling on demand without downtime, everything built on open standard tooling with no proprietary lock-in, a complete export in a format another host imports, migration out supported, and cancellation, data return and deletion documented with deadlines.
The Agency Lead
Migration in is free with its scope stated — experts move domain names, websites, WordPress sites and email addresses without downtime — cloud server resources can be adjusted at any time without relocating the site, databases export through the Manager, SSH or mysqldump, and monthly payment is available. We found no public information on domain transfer out, the cancellation period, or the fair-use terms behind the "unlimited" databases and traffic, and while deletion of data including backups after termination is confirmed, the deadline is deferred to each service's special terms. 3 4 10 14 19
The Small-Business Owner
Experts migrate my domain, website and email addresses free of charge and without interruption, and the advice is to cancel the old host only once the move is complete — exactly the hand-holding a non-technical owner needs. Cloud-server resources adjust at any time, monthly billing is available, databases export through the console or mysqldump over SSH, and data including backups is deleted after termination within the period set out in each service's special terms. I found no public information on the cancellation period itself or on transferring a domain away. 3 4 10 14 18 19
The Shop Operator
Migration in is free with its scope stated — domain names, websites and e-mail addresses, carried out without interruption — and cloud server resources can be adjusted at any time without moving the site, with monthly billing, cancellation at any time, and MySQL/MariaDB dumps exportable with standard tools via SSH. Deletion of data after termination including backups is documented with its deadline set in each service's special terms; I found no public information on domain transfer out fees or mailbox export. 2 3 4 10 18 19
The Freelance App Developer
Migration in is genuinely documented: experts move domain names, WordPress sites and mailboxes free of charge with the scope stated and no downtime, cloud server resources adjust any time, monthly billing is available, and the stack is the standard PHP/Apache/MySQL one I can export myself via SSH, mysqldump and SCP. Data deletion after cancellation is documented but only with the deadline referenced to each service's special terms. I also found no public information on tariff downgrades in the panel, domain transfer-out terms, or the fair-use rules behind the unlimited databases and traffic. 3 4 10 14 18 19
The Data Protection Officer
Experts migrate domain names, websites and email addresses free of charge without interruption, databases export with standard tools via the panel, SSH and SCP, cloud server resources can be adjusted at any time, and the privacy policy commits to deleting stored data including backups after cancellation. We found no public information on tariff downgrades, domain transfer out, or mailbox export, and the deletion deadline itself is deferred to each service's special terms without being stated. 3 4 10 18 19
The Skeptic
Migration in is free with its scope spelled out — domain names, WordPress sites, email addresses, without interruption and, in their words, without hidden costs — cloud-server resources can be adjusted at any time, monthly billing exists, and data including backups is deleted after cancellation within the period set in each service's special terms. We found no public information on domain transfer out, the cancellation period, or mailbox export, and databases and traffic are sold as unlimited with no fair-use figure stated on the pages we read. 3 4 10 18 19
Support, domains & email
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How this is scored
Who helps and what comes with the hosting: support channels (phone, chat, ticket, email), hours and languages, response times stated or guaranteed, technical depth (WordPress or server experts, help with a hacked site), a help centre and documentation, a premium or managed support option, an agency or partner programme, and the domains, SSL certificates and mailboxes included or bookable in the same account, with their DNS management and mail features (IMAP, webmail, spam filter, mailbox size).
0 — No support offered beyond a community forum and no domain or email service.
3 — Email or ticket support and a help centre; hours, language, response times and domain and mailbox features are basic or not described.
5 — Support by phone or chat and ticket in the customer's language with hours stated, a searchable help centre, domains and mailboxes bookable in the same account with DNS management, and webmail with a spam filter.
8 — Support around the clock by people with stated technical expertise, response times stated per channel, help with hacked or broken sites, a premium support or managed service tier, an agency or partner programme with its benefits stated, and mailboxes with stated size, aliases and server-side filtering.
10 — Support with guarantees: response times contractually bound in an SLA, a named contact or account manager for business customers, proactive incident notifications, support satisfaction or response figures published, and every included service (domains, DNS, mail, certificates) documented with its limits.
The Agency Lead
Phone and email support runs seven days a week, six to twenty-three, from the vendor's own staff in Geneva and Zurich with no outsourcing, backed by 1000 FAQs and 500 tutorials, and the paid tiers are fully priced — Plus from CHF 50.00 per month with four-hour guaranteed answers up to Enterprise from CHF 1'000.00 per month with one-hour guarantees, 24/7 emergency callbacks and named account managers. Base support ends at twenty-three and we found no public information on a chat channel, mailbox sizes, aliases or server-side filtering. 1 5 14 18 21
The Small-Business Owner
Phone and email support runs seven days a week from 6:00 to 23:00 out of Geneva and Zurich, with 1,000 FAQs and 500 tutorials behind it, an ICANN-accredited registrar, DNS management in the same account and a free mailbox with the domain — the Web + Mail package with five addresses starts at 'Ab CHF 13.20 pro Monat'. The paid tiers make promises I can hold someone to: answers within 4, 2 or 1 hours Monday to Friday, 24/7 emergency callbacks and a named account manager from 'Ab CHF 50.00 pro Monat'. I found no public information on mailbox sizes, aliases or spam filtering. 1 5 7 18 20 21
The Shop Operator
Phone and e-mail support runs seven days a week from Geneva and Zurich between 6 and 23, and the paid tiers guarantee response times of four, two and one hours with 24/7 emergency calls, priority handling and a named account manager — exactly what I want during the sales weekend. Domains are bookable with DNS management and mailboxes in the same account and a help centre of 1,000 FAQs and 500 tutorials exists; I found no public information on mailbox size, aliases or spam filtering. 1 5 14 18 21
The Freelance App Developer
Phone and email support seven days a week from 6:00 to 23:00, staffed in Geneva and Zurich with no outsourcing, a help centre of a thousand FAQs and five hundred tutorials, and premium tiers with guaranteed answers within 4, 2 or 1 hours including named account managers and 24/7 emergency callbacks — that is a service level small clients can rely on. Domains, DNS management with batch editing, DynDNS and one mailbox with the domain round it out. The captured pages give phone and email as the channels; I found no public information on a chat channel, webmail and spam-filter details, or stated mailbox sizes. 1 5 14 18 20 21
The Data Protection Officer
Phone and email support runs seven days a week from 6:00 to 23:00 out of Geneva and Zurich with unlimited tickets, premium tiers are publicly priced (Plus from CHF 50.00, Pro from CHF 250.00 or 10 % of the monthly product value, Enterprise from CHF 1'000.00 per month) with guaranteed weekday response times of four, two and one hour, 24/7 emergency callbacks and named account managers, and the help centre holds 1000 FAQs and 500 tutorials. Domains and DNS are managed in the same account with one free email address per domain; we found no public information on chat, mailbox size or spam filtering. 1 5 18 20 21
The Skeptic
Phone and email support runs seven days a week from 6 to 23, staffed from Geneva and Zurich with no outsourcing, over a knowledge base of a thousand FAQs and five hundred tutorials; the paid tiers publish guaranteed answers within four, two or one working hours, named account managers, a VIP call code and 24/7 emergency callbacks. Domains with editable DNS zones and a free mailbox come with the account, but we found no public information on chat, mailbox sizes, aliases or server-side spam filtering. 1 5 7 18 20 21
European sovereignty
panel opinion
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How this is scored
Who the contracting entity and the parent company are, where the servers, backups and support sit, and who the subprocessors are (data centre operator, CDN, DNS, mail filtering, support and payment tools). Independently sourced by the sovereignty pipeline; a host stores everything the customer's sites collect, so the whole chain counts, including where backups are kept and which non-EU group company can reach the data.
0 — Non-EU vendor and contracting entity, data centre location unstated, subprocessors unnamed, and no data processing agreement offered.
3 — A privacy policy and a data processing agreement exist, but the data centre location is unstated or non-EU and the subprocessors are not listed.
5 — EU data centres available and an EU contracting entity or EU representative, but parts of the chain (parent company, CDN, mail filtering, support, payment) run through non-EU providers without a stated safeguard.
8 — EU data centres named by location, EU contracting entity and parent, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, BSI C5) stated for the data centres.
10 — Sovereign end to end and evidenced: European ownership, entity, own data centres and every subprocessor, backups in the EU, no non-EU group access, data export and deletion documented, and certifications published with their scope rather than implied.
The Agency Lead
The chain is European end to end on what is documented: Infomaniak Network AG, registered in Geneva and owned by its founders and employees with no external investors, develops and hosts everything in its own Swiss data centres, data stays exclusively in Switzerland, and support and development sit in Geneva and Zurich with no outsourcing. The privacy policy names a data protection officer, claims GDPR and Swiss FADP compliance with data beyond the reach of laws like the Cloud Act, and lists payment and security subprocessors by name, while ISO 27001 certification is stated. We found no public information on a published data processing agreement or the exact locations of the data centres and subprocessors, and the ISO 27001 scope is not shown. 1 4 7 9 10 14
The Small-Business Owner
The contracting company sits in Geneva with a commercial-register number, is owned by its founders and employees with no outside investors, runs its own data centres and hosts customer data exclusively in Switzerland, with all workplaces — support included — in Geneva and Zurich and no outsourcing; the stated posture is GDPR and Swiss-law compliance beyond the reach of the Cloud Act. The privacy policy names partners such as PayPal, Checkout, Twilio, MaxMind and Google reCAPTCHA but without their locations, and I found no public information on a published data processing agreement. 1 4 7 9 10 14
The Shop Operator
Ownership sits with founders and employees with no outside investors, data is hosted exclusively in Switzerland in self-operated data centres, support and development stay in Geneva and Zurich with no outsourcing, and the vendor states compliance with GDPR and Swiss law and that it is beyond the reach of the Cloud Act, with named third parties for payments, two-factor SMS and fraud checks. I found no public information on a published data processing agreement or the locations of those subprocessors. 1 4 7 9 10 14 18
The Freelance App Developer
The chain sits in Switzerland and is evidenced: data hosted exclusively there in data centres the company itself operates, a Geneva entity with register number and named officers, ownership by founders and employees free of outside investors, in-house support in Geneva and Zurich, a named data protection officer, and a privacy policy that names its third parties — Checkout, PayPal, Twilio, MaxMind, Awin, Google reCAPTCHA — with data deletion after termination documented. It stops short of the top level: the data centres are not named by location, the subprocessors' locations are not given, and I found no published data processing agreement on the captured pages. 1 4 7 9 10 14
The Data Protection Officer
All customer data is hosted exclusively in Switzerland in the company's own data centres, Infomaniak Network AG is registered in Geneva and owned by its founders and employees with no external investors, all workplaces including support sit in Geneva and Zurich with no outsourcing, and a named data protection officer with detailed retention schedules and an ISO 27001 certification are published. The privacy policy names its processors (payments via Checkout/PayPal, Twilio for two-factor SMS, MaxMind, Awin, Google reCAPTCHA) but without their locations, the data centres are named only at country level, and we found no published data processing agreement for customers. 4 7 9 10 14
The Skeptic
Everything provable points one way: a Geneva-registered company owned by its founders and employees with no outside investors, self-operated data centres hosting data exclusively in Switzerland including backups in another Swiss centre, and every workplace in Geneva and Zurich with no outsourcing even in support, out of reach of the Cloud Act by their own claim. The gaps are paperwork: we found no public information on a published data processing agreement, the named subprocessors for payment and forms appear without their locations, and ISO 27001 is claimed without a scope. 1 4 7 9 10 14 18
Pricing transparency
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How this is scored
Whether a buyer can compute the real cost over the contract from public pages alone: the price per tariff for the first term and on renewal, minimum term and how the price depends on it, setup fees, what is included (domains, mailboxes, SSL, backups, restores, migration), what costs extra (additional PHP versions or extended support, more backups, a restore, premium support, staging, CDN), traffic or resource overage, VAT treatment, and the cancellation terms.
0 — No public prices at all; every customer is a sales call.
3 — A starting price is shown, but the renewal price, minimum term or what is included is unclear.
5 — Tariffs are public with their monthly price and main inclusions, the minimum term stated, but at least one commonly needed piece (the renewal price after an introductory offer, setup fee, restores, extra backups, extended PHP support) is unpriced or hard to find.
8 — Every tariff priced with the price for the first term and on renewal side by side, the minimum term and setup fee stated, add-ons priced, overage handling stated, and VAT treatment for business customers stated.
10 — Complete price computability: the cost over three years derivable for a given tariff and set of add-ons, with every setup, restore, support and migration fee and the cancellation and data-return terms published.
The Agency Lead
Entry prices are public and consistently labelled as excluding VAT — web hosting from CHF 10.91 per month, the Web + Mail bundle from CHF 13.20, managed cloud servers from CHF 38.41 with the resource list stated — with a 30-day trial (credit card required), a 30-day money-back guarantee scoped to WordPress hosting and cloud server products, monthly payment available, and paid support tiers priced from CHF 50.00 per month. What I cannot do is compute the three-year cost of my sixty client sites: we found no public information on how renewal prices behave after the first term, setup fees, cancellation terms, or the price of extra domains and mailboxes beyond the first free address. 1 2 3 5 9
The Small-Business Owner
Prices are public and tied to stated inclusions: web hosting 'Ab CHF 10.91 / Monat', the Web + Mail package 'Ab CHF 13.20 pro Monat', a managed cloud server 'Ab CHF 38.41 pro Monat', all marked as excluding VAT, with annual, quarterly or monthly billing and a 30-day money-back guarantee on WordPress hosting and cloud servers. I found no public information on the renewal price after the first term, the minimum term or setup fees — and since my invoice has to match the website price year after year, that gap keeps me cautious. 1 2 3 5 14
The Shop Operator
Prices are public with their main inclusions and VAT treatment — web hosting from CHF 10.91 per month excluding VAT, monthly or annual billing at a stated discount, cancellation at any time, a free migration, and support tiers priced from CHF 50.00 up to CHF 1'000.00 per month. I found no public information on the renewal price shown beside the first-term price or on setup fees, so a three-year cost is not fully computable. 1 2 3 5 18
The Freelance App Developer
Entry prices are public and labelled net of VAT — Ab CHF 10.91 / Monat for the web hosting, Ab CHF 38.41 / Monat for the managed cloud server, Ab CHF 13.20 pro Monat for the web-plus-mail bundle with five addresses — plus a 30-day trial requiring a credit card, billing discounts of 11% annual and 7% quarterly, and premium support from Ab CHF 50.00 pro Monat up to Ab CHF 1'000.00 pro Monat oder 10% des Monatswerts Ihrer Produkte. But the pages show from-prices with a single configuration rather than a tariff ladder; I found no public information on renewal prices, setup fees, per-tier specifications, or the cost of add-ons such as an EV certificate. 1 2 3 5 9 14
The Data Protection Officer
From-prices are published per product (web hosting from CHF 10.91, Web+Mail from CHF 13.20, managed cloud server from CHF 38.41 per month, all excluding VAT), monthly, quarterly and annual billing are offered, and the premium support tiers carry prices with their guaranteed response times. We found no public information on renewal prices after the first term, setup fees, minimum terms or the cost of a restore, and the captured pages give different figures for the annual discount (10 and 11 per cent). 1 3 5 9
The Skeptic
Starting prices and main inclusions are public with VAT treatment stated (prices exclude VAT): web hosting from CHF 10.91 per month, Web + Mail from CHF 13.20 per month, paid support from CHF 50.00, CHF 250.00 or CHF 1'000.00 per month, monthly or annual billing, and a 30-day money-back guarantee that covers only WordPress hosting and cloud servers — with a credit card required for the free trial. No page we captured states the renewal price after the first term, a setup fee, the minimum term, or the cost of a restore, extra backups or an EV certificate, and the captured pages give different figures for the annual billing discount, 11 % on one and 10 % on another. 1 3 5 14 18
European sovereignty — proven facts
0 of 6 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined ⚠ unverified | — | uncited Report an error |
|---|---|---|---|
| Hosting location | Not determined ⚠ unverified | — | uncited Report an error |
| Hosting options | Not determined | — | uncited Report an error |
| Open source | Not determined | — | uncited Report an error |
| Data processing agreement | Not determined ⚠ unverified | — | uncited Report an error |
| Transfer impact assessment | Not determined | — | uncited Report an error |
Questions about Infomaniak Web Hosting
Is Infomaniak Web Hosting European?
Yes, though not from the EU. whats-best.ai classifies Infomaniak Web Hosting as UK / wider Europe.
Where does Infomaniak Web Hosting store data?
The default storage location for customer data is not stated on the vendor’s pages as of 1 Nov 2026. The vendor’s pages mention Switzerland as hosting location, per the vendor’s page captured 1 Nov 2026.
Does Infomaniak Web Hosting have a free plan?
Not stated on the vendor’s pages as of 1 Nov 2026.
What are the best alternatives to Infomaniak Web Hosting?
As of 2 Nov 2026, the panel rates Kinsta (3.5/5), Raidboxes (3/5) and webgo Webhosting (3/5) highest among the other 14 Web Hosting products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Raidboxes (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Infomaniak Web Hosting alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 1 Nov 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- Weak sourcing — Data processing agreement, Hosting location, Legal entity. Not confirmed on the vendor’s own pages as captured.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 9 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 5 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 3 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 2 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 1 integrations fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 support fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 3 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown. Know more? Tell us
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement. Know more? Tell us
Sources (22)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage (web hosting, with pricing) www.infomaniak.com Checked 1 Nov 2026 Details →
- 2 Features page (WordPress hosting) www.infomaniak.com Checked 1 Nov 2026 Details →
- 3 Features page (managed cloud server) www.infomaniak.com Checked 1 Nov 2026 Details →
- 4 Features page (migration service) www.infomaniak.com Checked 1 Nov 2026 Details →
- 5 Support page (premium support) www.infomaniak.com Checked 1 Nov 2026 Details →
- 6 API documentation developer.infomaniak.com Checked 1 Nov 2026 Details →
- 7 Security / trust page (certifications) www.infomaniak.com Checked 1 Nov 2026 Details →
- 8 Status page infomaniakstatus.com Checked 1 Nov 2026 Details →
- 9 Legal notice www.infomaniak.com Checked 1 Nov 2026 Details →
- 10 Privacy policy www.infomaniak.com Checked 1 Nov 2026 Details →
- 11 Terms of service www.infomaniak.com Checked 1 Nov 2026 Details →
- 12 Performance, uptime & infrastructure — found from sitemap www.infomaniak.com Checked 1 Nov 2026 Details →
- 13 Performance, uptime & infrastructure — found from sitemap www.infomaniak.com Checked 1 Nov 2026 Details →
- 14 Control panel, WordPress & developer tooling — found from sitemap www.infomaniak.com Checked 1 Nov 2026 Details →
- 15 Control panel, WordPress & developer tooling — found from sitemap www.infomaniak.com Checked 1 Nov 2026 Details →
- 16 Security, backups & recovery — found from sitemap www.infomaniak.com Checked 1 Nov 2026 Details →
- 17 Security, backups & recovery — found from sitemap www.infomaniak.com Checked 1 Nov 2026 Details →
- 18 Scaling, migration & exit — found from sitemap www.infomaniak.com Checked 1 Nov 2026 Details →
- 19 Scaling, migration & exit — found from sitemap www.infomaniak.com Checked 1 Nov 2026 Details →
- 20 Support, domains & email — found from sitemap www.infomaniak.com Checked 1 Nov 2026 Details →
- 21 Support, domains & email — found from sitemap www.infomaniak.com Checked 1 Nov 2026 Details →
- 22 Self-hosting / on-premises installation docs — found from the homepage www.infomaniak.com Checked 1 Nov 2026 Details →