Reporting channels & reporter experience
How this is scored
The intake side: how a reporter actually submits — web form, anonymous dialog, phone/voice, languages, accessibility — and whether anonymity survives first contact.
0 — A web form that is an email in disguise: no anonymous route, no way to reach the reporter afterwards.
3 — An anonymous form exists but the dialogue ends there — no secured mailbox for follow-up questions, few languages, desktop-only.
5 — Anonymous two-way dialog via a protected mailbox, a usable set of languages, mobile-friendly; voice or phone intake missing or an add-on.
8 — Multiple channels (web, voice message or hotline, QR entry points), broad language coverage with translation support, accessibility considered, and the anonymous dialog is first-class rather than bolted on.
10 — Intake engineered around the frightened reporter: every channel anonymous-capable, dozens of languages, WCAG-conscious, no app install or account required, and the vendor documents how the reporter's identity is kept out of the channel itself.
The Skeptic
Live-answer hotlines 24/7/365 in English, French and Spanish with interpretation into 150 further languages, plus a web intake with three documented anonymity levels and anonymous two-way messaging, is genuinely engineered intake — and the vendor documents how contact details stay out of the organization's view. The weak point is the strictly anonymous reporter, who must log in manually every 24–48 hours and, on losing a password, loses the dialogue and must file a new case. We found no public information on accessibility standards, QR entry, or a reporter-facing mobile experience. 1 3 4 6