Reporting channels & reporter experience
How this is scored
The intake side: how a reporter actually submits — web form, anonymous dialog, phone/voice, languages, accessibility — and whether anonymity survives first contact.
0 — A web form that is an email in disguise: no anonymous route, no way to reach the reporter afterwards.
3 — An anonymous form exists but the dialogue ends there — no secured mailbox for follow-up questions, few languages, desktop-only.
5 — Anonymous two-way dialog via a protected mailbox, a usable set of languages, mobile-friendly; voice or phone intake missing or an add-on.
8 — Multiple channels (web, voice message or hotline, QR entry points), broad language coverage with translation support, accessibility considered, and the anonymous dialog is first-class rather than bolted on.
10 — Intake engineered around the frightened reporter: every channel anonymous-capable, dozens of languages, WCAG-conscious, no app install or account required, and the vendor documents how the reporter's identity is kept out of the channel itself.
The Skeptic
Anonymous/confidential intake with two-way follow-up is claimed, and 80+ system languages plus a TÜV-audited WCAG 2.1 AA certificate are real paper — but there is no voice, phone or QR intake channel anywhere in the evidence, and the only IP statement on file retains IP addresses up to 14 months with nothing documenting that the reporting channel itself is log-free. Good dialog; unproven channel anonymity. 1 4 5