As of 6 Nov 2026, the panel rates Dialpad 2.5/5 and Ringover 3/5 in Cloud Telephony (VoIP & Cloud PBX). Weighted by what each judge cares about, 1 of the 6 judges picks Dialpad and 5 pick Ringover. Dialpad scores higher on 3 of 6 criteria (Call centre, analytics & AI, CRM integration, API & administration and Apps, desk phones & Microsoft Teams). Ringover scores higher on 3 of 6 criteria (European sovereignty, Reliability, call security & telecoms compliance and Calling, numbers & call routing). Provenance — Dialpad: Rest of world; Ringover: EU-Made. Ratings are the AI panel’s opinion, formed from public evidence: how scores are made.
Dialpad leads contact centre (7.8 vs 7.0; 5 judges lean Dialpad, 1 tie), integration and administration (7.0 vs 6.7; 2 lean Dialpad, 4 tie), apps and devices (4.0 vs 3.8; 1 lean Dialpad, 5 tie) and pricing transparency (1.8 vs 0.8; 4 lean Dialpad, 2 tie). Ringover leads sovereignty (6.0 vs 3.0; 6 lean Ringover, 0 tie) — its verdict credits the vendor's own Paris data centres with hosting not subcontracted — and network and compliance (5.7 vs 5.2; 2 lean Ringover, 4 tie). Calling and routing is even (5.3 vs 5.5; 2 lean each way, 2 tie). Per-judge weighted totals split: Ringover ahead for office manager (5.7 vs 5), IT admin (5.4 vs 5), contact-centre lead (6.3 vs 5.9), data protection officer (5.5 vs 4.8) and skeptic (5.8 vs 5.1); Dialpad ahead for sales team lead (6 vs 5.8). Both publish no prices; pricing was not weighted in either verdict.
Choose Dialpad if
Your contact-centre desk is the priority: contact centre means run 7.8 vs 7.0, with 5 judges leaning Dialpad and 1 tie.
Your IT team lives in the admin tooling and integrations: Dialpad leads integration and administration 7.0 vs 6.7, with 2 judges leaning Dialpad and 0 leaning Ringover.
Your procurement review weighs pricing openness: pricing transparency leans Dialpad 4 judges to 0 (means 1.8 vs 0.8), though neither vendor publishes prices.
Your buyer persona is the sales team lead: that judge's weighted total is 6 vs 5.8, the one judge total where Dialpad is ahead.
You deploy desk phones and desktop apps widely: apps and devices means are 4.0 vs 3.8, with 1 judge leaning Dialpad and 0 leaning Ringover.
Choose Ringover if
Your data protection officer holds the pen: sovereignty means are 6.0 vs 3.0 with 6 judges leaning Ringover and 0 tie, and Ringover's verdict credits the vendor's own Paris data centres with hosting not subcontracted.
Network and compliance is your sticking point: Ringover leads 5.7 vs 5.2, with 2 judges leaning Ringover and 0 leaning Dialpad.
Your office manager or IT admin is choosing: their weighted totals are 5.7 vs 5 and 5.4 vs 5 in Ringover's favour.
Your internal skeptic gets a veto: Ringover's weighted total with that judge is 5.8 vs 5.1.
Your contact-centre lead weighs sovereignty alongside features: that judge's weighted total is 6.3 vs 5.9 for Ringover, even though the contact-centre criterion itself leans Dialpad 5 judges to 0.
Read this comparison as one judge. Each weighs the same scores by what they care about.
The Data Protection Officer
External data protection officer for a group of six medical practices whose patients call about appointments, results and prescriptions. Knows that call records fall under the secrecy of telecommunications and that a recorded or transcribed call can hold health data. Reads the subprocessor list, asks which AI model writes the transcripts and where, wants encryption on by default, and needs a DPA and a retention period before any call is recorded.
Dialpad
Ringover
This judge's pick
Criterion by criterion
Calling, numbers & call routing
Dialpad
IVR menus, queues, simultaneous ring, extensions, porting, voicemail-to-email, a virtual fax, call park, call recording and custom caller ID are all documented. I found no description of emergency calling, time-based or holiday routing, or the porting process and its timelines — for patients calling about results, emergency handling is not a nice-to-have, which holds this just below the mid level.
Ringover
IVR, call groups, time-based routing, call recording, fax with unlimited receiving and conference calls are documented, porting is described as free, and landline and mobile numbers are offered in 65 countries — enough to structure incoming lines for six practices. We found no public information on voicemail delivery, number blocks, or emergency calling with caller location, which I would want in writing before switching patient lines.
Apps, desk phones & Microsoft Teams
Dialpad
Calls can be taken in the browser and in an all-in-one app, presence is shown, calls can be flipped between devices, and Microsoft Teams connects through direct routing. We found no public information on desk phones or DECT handsets from named makers, automatic provisioning, device sales or rental, or the company number shown on mobile calls, so the endpoint picture stays incomplete.
Ringover
Calls run from iOS and Android apps, from any browser via WebRTC with click-to-call in Chrome, Safari and Firefox, and on existing IP phones via SIP, with desktop notifications. The captured pages name no device makers or auto-provisioning process, and we found no public information on Microsoft Teams calling or fixed-mobile convergence, so a practice standardised on Teams or desk phone fleets has little to plan on.
Call centre, analytics & AI
Dialpad
Queues with automatic call distribution, wallboards, callback, a power dialer, screen recording, sentiment analysis, transcription, AI recaps, AI CSAT, AI voice and digital agents, SMS and live chat are documented, with workforce management and quality management in the same suite. My reservation is provenance of the AI: DialpadGPT is named as the engine, but nothing captured says where transcripts and summaries are produced, which languages are covered, or how an agent opts out; listen, whisper and barge supervision is also not described.
Ringover
Live dashboards, listen-in, discreet coaching and barge-in, a power dialer and an auto dialer, per-agent statistics and AI transcription, summaries and call analysis under the Empower brand are documented, with SMS and WhatsApp beside calls. For the file on recorded patient conversations, we found no public information on which model writes the transcripts, where it processes, or what consent announcement and retention period apply.
CRM integration, API & administration
Dialpad
Native integrations to Salesforce, HubSpot, Zendesk, ServiceNow, Zoho, Copper and Outreach with click-to-call, call pop-ups and calls, recordings and transcripts written to the CRM record; a documented API with OAuth, websocket event subscriptions, stats, routing and SMS endpoints and a Python client library; SAML and SCIM single sign-on; role-based access at company, office, department and user level; and a partner marketplace. We found no public information on audit logs or bulk user import, and SIP trunks for a named PBX are not described.
Ringover
Click-to-call, caller data pop-ups and automatic archiving of calls and recordings into the CRM are documented, the REST API covers users, numbers, IVRs, calls and transcriptions with webhooks, and SCIM 2.0 provisioning from Okta and Microsoft Entra ID is stated alongside granular API key permissions and an admin change log. We found no public information on single sign-on beyond SCIM, two-factor authentication, bulk import, or SIP trunking to an existing PBX.
Reliability, call security & telecoms compliance
Dialpad
Encryption is documented at every layer — TLS, SRTP with WebRTC for media, AES 256 at rest on Google Cloud — alongside ISO 27001, 27017, 27018, SOC 2 Type II and HIPAA-ready products, and I credit the recording controls: admin-configured consent prompts, in-call indicators, automatic pause on sensitive data and PII redaction in transcripts. But no availability figure or SLA with credits, no status page or incident history, no telecoms regulator registration, no toll-fraud protections and no emergency-call handling appear on the captured pages, and retention is stated only as data kept until you choose to delete it, with custom policies reserved for Enterprise customers.
Ringover
DTLS-SRTP call encryption and TLS for the API are stated, availability of 99.95 per cent, a self-managed network with redundant IP transit and 17 points of presence, classification as a French telecoms provider with ARCEP since 2005, and the carriers behind the calls are named. Decisive for my file: we found no public information on ISO 27001 or comparable audits, SLA credits, a status page, toll fraud protection, or — before any recording goes live — a retention period or consent mechanism for recordings and call records.
European sovereignty
Dialpad
The contracting party is Dialpad, Inc. of San Ramon, California; application data sits on Google Cloud Platform with no region named; and no subprocessor list appears anywhere, so I cannot tell who hosts, carries or processes our patients' calls and transcripts. A one-click data processing agreement and GDPR-supporting features exist, which lifts this off the floor, but nothing captured evidences EU hosting, an EU contracting entity or representative, or where the AI that writes the transcripts actually runs.
Ringover
The contracting entity is a French company with full RCS, SIRET and VAT registration in Montrouge, hosting is described as in-house in its own Paris data centres rather than passed to a subcontractor, and the carriers Orange, SFR, COLT and BICS are named. We found no public information on a published data processing agreement, on subprocessors for SMS, support or payment, or on which AI model writes the Empower transcripts and where it runs — questions I must have answered before patient data touches the chain.
Pricing transparency
Dialpad
The pricing pages document a 14-day free trial and a conversation-based model for AI agents sold as a credit pool, charged "only when the AI retrieves information or executes a real action like scheduling, routing, or order lookup". We found no public per-user or per-plan prices, per-minute rates, number or porting costs, device prices, set-up fees, minimum term or VAT treatment; custom integrations through Professional Services carry "an additional fee" that is left unpriced, so a buyer cannot compute an annual cost from these pages.
Ringover
The captured pages show a free-trial button and demo requests, describe number porting as free and unlimited calls to more than 110 destinations, and the API documentation confirms features gated by plan. No price per user or per plan, no number or add-on prices, no per-minute list, and nothing on set-up fees, minimum term, notice or VAT is published on the pages we read, so the real annual cost of a practice's phone system is not computable from them.
Sovereignty, side by side
Dimension
Dialpad
Ringover
Legal entity
Not determined
Not determined
Hosting location
Not determined
Not determined
Hosting options
Not determined
Not determined
Open source
Not determined
Not determined
Data processing agreement
Not determined
Not determined
Transfer impact assessment
Not determined
Not determined
Facts, side by side
Only facts both products carry under the same definition — anything else would not be a fair row.
As of 6 Nov 2026, the panel rates Ringover higher: 3/5 against 2.5/5. Weighted by what each judge cares about, 1 of the 6 judges picks Dialpad and 5 pick Ringover. Which one fits depends on the criteria that matter to you; the table on this page shows both side by side, and each judge’s reading has its own page. Both were scored by the same AI bench under the same rubric, from public evidence only, as the methodology describes.
Is Dialpad or Ringover European?
Dialpad is not European by provenance (Rest of world). Ringover is European (EU-Made). Provenance is read from each company’s own legal pages: who builds it and who owns it.