Gong vs Modjo

Gong

The captured help pages document fifteen third-party content integrations — Highspot, Seismic, Showpad and Spekit among them — rather than a library of Gong's own; I found no public information on versioning, approvals, expiry dates or brand-locked templates. What the pages show is a hub that plugs into other vendors' content tools, not a governed content repository.

Modjo

The Library is a real, categorized store — folders by topic, sales stage and objection handling, snippets with descriptions, team-wide access, even early access for new hires a week before their start date. But what it stores is recorded calls rather than decks or collateral, and we found no public information on search within the library, versioning, approvals, brand templates, language tagging or per-asset usage reporting. The pages we read describe sharing inside the organization, not with buyers.

Gong

Email tracking is documented down to the mechanism: an invisible pixel counts opens, a redirect URL counts clicks, forwarded emails keep tracking, and Gong itself states it cannot determine who opened or clicked — while warning that anyone in copy or a spam filter can trigger a count. I found no public information on anything shown to the recipient: no notice step, no consent, no per-recipient switch to limit tracking. Digital sales rooms appear only as integrations with third-party microsite tools such as Aligned, Trumpet and Dock.

Modjo

We found no public information on digital sales rooms, mutual action plans or trackable links shared with buyers. The product surface the captured pages describe is conversation capture, AI analysis, a call library, CRM sync and email follow-up — seller-facing tooling — and the tracking pixels the privacy policy documents sit in Modjo's own website forms and marketing emails, not in anything a customer opens.

Gong

Gong Academy provides courses with registration and browser-based proctoring that records test duration, response times and keystroke events from test-takers. A required course covers the recording and consent options for call capture, and automatic scorecard review scores the call host by default, applicable retroactively to the past 90 days of calls. I found no public information on role-play practice, certifications, or a retention period for recordings.

Modjo

Consent mechanics are documented in unusual detail: an opt-in page before Google Meet or Teams meetings, recording stops when anyone declines including late joiners, and decisions are logged with timestamps and exportable as CSV for audits. The library-based onboarding path, manager coaching workflows and call-level scoring — default visibility limited to participants plus managers, with a compliance article stating the score is attributed to the call and not the employee — push this well above the middle. The friction: consent applies to only one meeting provider per workspace, never Zoom, and cannot be collected when the invite was sent from the client side; no courses, certifications or role-play with feedback are evidenced.

Gong

The scoring machinery is documented with rare candour: scorecard questions answered from the transcript, AI answers shown with the snippets they rest on, questions testable against a real call, and an admission that the AI has a bias to answer yes. Access is governed by permission profiles and an admin can turn automatic review off — but employees are scored as call hosts by default, scores reach back 90 days retroactively, and I found no public information on team-level aggregation limits, named model providers, or material aimed at a works council agreement.

Modjo

Every conversation is analyzed and scored against sales playbooks, and the data processing agreement states AI features "are an integral part of the product and cannot be deactivated", naming Microsoft, OpenAI and Google as subcontractors — so there is no admin off-switch at all. Credit where due: the compliance article puts AI Call Scoring in GDPR terms, says the score is attributed to the call and not the employee and assesses whether predefined elements were mentioned, default visibility is restricted and further restrictable, and AI processing is stated to be hosted exclusively within the EU. We found no public information on team-level aggregation of seller metrics, whether customer data is excluded from model training by default, or AI outputs shown with their sources.

Gong

Two-way native integration with Salesforce, HubSpot and Dynamics: CRM data imported, calls and emails exported back as objects, imported fields editable in Gong and synced back, and conversations searchable by CRM fields — plus an Outlook add-in, a Chrome extension and an integration directory spanning fourteen categories. The terms commit to export of all customer data, including recorded calls, within 30 days of termination. Only one CRM can be connected at a time, and I found no public information on SCIM provisioning or a documented REST API with webhooks.

Modjo

SCIM 2.0 provisioning is documented across seven identity providers covering creation, updates and deactivation, and Modjo embeds inside Salesforce and HubSpot with automatic updates to any native or custom object — genuinely deep integration work made public, alongside named APIs, webhooks, MCP and a Chrome extension. We found no public information on a SAML single sign-on statement, e-signature or CPQ connectors, or bulk export of the library and analytics. Exit rests on the data processing agreement's thirty-day window to request recordings back "in a raw file format" before destruction, and SCIM itself requires a plan whose availability is confirmed with an account manager.

Gong

A data processing agreement exists, the German homepage states a data center in the EU, and Prighter Group serves as privacy representative for the EU and UK. But the provider entity is American under an Israeli parent, the privacy policy places processing in the United States, Europe, Israel and other locations, and California law governs with exclusive venue in San Francisco. I found no public information on the subprocessors — including where transcription and AI actually run — or on EU residency for customer content beyond the homepage badge.

Modjo

The contracting entity is French — RINGO trading as MODJO, registered office in Neuilly-sur-Seine — hosting is Amazon Web Services in France, and the Article 28 data processing agreement covering recordings and emails states all data under it is hosted exclusively within the EU, with standard contractual clauses or BCRs for transfers and a subprocessor list published on the trust center. The ceiling is the AI chain: Microsoft, OpenAI and Google are US-headquartered companies subject to the CLOUD Act regardless of where the servers sit, and ownership is not shown, so the end-to-end-European level is not reachable on this evidence.

Gong

The pricing page discloses structure only: licenses priced per user, a platform fee based on the number of users supported, and team-size bands from 1–50 up to 10,000+. No price figure appears on the captured pages; the terms place all fees on the Order Form, subscriptions auto-renew for one-year periods unless cancelled 60 days ahead, and payment obligations are noncancelable with fees non-refundable.

Modjo

A Pricing link exists in the site navigation, but we found no price figures on any page we read — no per-seat price, no seat types or minimums, no module or add-on prices, no term or platform fee. The only pricing signal captured is that SCIM provisioning "requires a SCIM-enabled plan" whose availability buyers confirm with their account manager, which points the real numbers to a sales conversation.