Hetzner Cloud vs netcup VPS

Hetzner Cloud

There is a public status page with full incident history, a maintenance planner down to individual data-centre halls, and per-product email notifications — transparency I genuinely value. Own data centres in Falkenstein, Nuremberg and Helsinki are named, and backups and snapshots are stored in a different data centre. We found no public information on resources per tariff, PHP versions, caching, a CDN or an uptime commitment with credits, so I cannot judge what sixty client sites would actually run on.

netcup VPS

Hardware is documented down to the generation — dedicated AMD EPYC 9645 cores, DDR5 RAM, NVMe or SSD storage, redundant power and uplinks, hardware RAID and a 2.5 Gbit/s network card — with a public status page. The 99.9 % minimum availability guarantee is stated for the Root Server line while the VPS page states it is not included in the VPS tariffs, and no service credit, CDN or HTTP/3 is documented, so it sits above mid-tier but well short of an auditable infrastructure story.

Hetzner Cloud

A console plus a documented REST API and a command-line tool covering servers, volumes, firewalls, private networks, load balancers and DNS is exactly the automation my team could build on, and WordPress ships as a one-click app with MySQL, Apache2 and Let's Encrypt. Projects, restricted users with permissions, and handing a cloud server or snapshot to another person's project are documented. We found no public information on staging with push to live, automatic updates with rollback, or an agency view with client billing handover — the things my WordPress maintenance day is made of.

netcup VPS

The Server Control Panel covers start/stop, preconfigured images, snapshots with image import and export, a remote console, SSH with full root access and an API — a proper raw-server toolkit. We found no public information on staging, one-click CMS installs, team roles or client handover, so for my sixty WordPress and TYPO3 sites we would build and staff that entire layer ourselves.

Hetzner Cloud

Daily backups with seven slots per server, manual snapshots that never auto-delete and survive server deletion, restore by rebuild or as a duplicate server, cloud firewalls and free certificates via Let's Encrypt are documented, and snapshots sit in a different location. Restores are whole-server only, and we found no public information on point-in-time restore of single files, databases or tables, on malware scanning or cleanup, a web application firewall, two-factor login, or an ISO 27001-type certification. One page also describes these cloud servers as unmanaged products with backup setup the customer's responsibility, so my staff own that discipline.

netcup VPS

DDoS protection, KVM-based isolation, hardware RAID and ISO 27001 plus ISO 27701 certifications with named auditors and annual audits are published, and snapshots with image import and export give a recovery path. Backup frequency and retention, point-in-time restore, two-factor login and malware or firewall services are not described on the captured pages, which for me is the difference between a snapshot and a restore I can hand a client.

Hetzner Cloud

Handovers are documented: a cloud server moves to another person's project, domains transfer via a token valid seven days, storage boxes move between shared projects, and a backup or snapshot rebuilds into a server in any location — genuinely useful when I hand a finished project to a client. Volumes and load balancers in the API give growth headroom. We found no public information on changing tariffs without a migration, a migration service from another host, complete export of data, or the cancellation terms.

netcup VPS

Monthly terms are available, block storage scales on demand at a published 0.012 € per GB per month without fixed terms up to 8 TB, images can be exported and imported, and there is a documented ladder from VPS through Root Server and vGPU variants. A migration service, domain transfer out and post-termination data deletion terms are not documented on the captured pages.

Hetzner Cloud

Support opening hours are documented, a community forum exists, and customers can subscribe to status email notifications; mailboxes in the konsoleH panel offer configurable storage and per-email size limits, forwarding copies, per-mailbox spam filters over global black- and whitelists, retention settings and webmail — a solid mail feature set for client addresses. We found no public information on support channels such as phone or chat, response times, help with hacked or broken sites, or an agency and partner programme.

netcup VPS

A help centre, vServer FAQs and a control-panel contact form are documented, and a managed vServer tier adds server maintenance, security updates, configuration and monitoring by their experts, which is a genuine managed option. Support hours, languages, response times, and any domain or mailbox service in the same account are not described on the captured pages, so I cannot judge who picks up the phone at 2 a.m. when a shop is down.

Hetzner Cloud

Cloud locations Falkenstein, Nuremberg and Helsinki run in Hetzner's own data centres under the German Hetzner Online GmbH, with a published data processing agreement and subprocessor list, an annual TÜV Rheinland audit of the technical measures, EU-only processing of customer master and billing data, and backups remaining in the EU for EU locations. Authority requests for the German sites are accepted only from German courts, Finnish for Helsinki, with no direct US or Singapore authority access to EU server data; server data reaches a third country only if the customer actively picks the US or Singapore location, and the vendor states this openly. We found no public information on data-centre certifications such as ISO 27001 or BSI C5, and the subprocessor locations themselves are not shown.

netcup VPS

The vendor is described as a German company under the Austrian Anexia group with server locations in Nuremberg, Vienna and Amsterdam alongside non-EU sites, the captured GDPR page shows an appointed data protection officer and Article 15 access, and ISO 27001 and ISO 27701 certificates are downloadable. A data processing agreement, a subprocessor list with locations and backup locations are not documented on the captured pages, so the chain is only proven at the ends.

Hetzner Cloud

The only pricing statement we found is a pointer to the info box on the cloud product page, and the sole billing figure anywhere is a notice about one-time billing of outstanding amounts below €10. We found no public information on tariff figures, minimum terms, renewal prices, setup fees or the cost of the backup add-on — for budgeting sixty client sites I could not compute even one server's yearly cost from what is published here.

netcup VPS

Every tariff is listed with the discounted and the regular monthly price side by side including 19 % VAT, terms of one, twelve (−13 %) or twenty-four (−26 %) months are stated, block storage is priced per gigabyte, traffic is included and a 30-day money-back guarantee covers the full base fee — the year-three cost is visible, which is exactly what I need per client site. Setup fees, cancellation fine print and any restore or support fees are not stated on these pages.