Hetzner Cloud vs netcup VPS

Hetzner Cloud

There is a public status page with incident history and maintenance notices down to individual data centres, and the WordPress app ships with Let's Encrypt support; for a Black Friday weekend I would lean on the documented load balancers, floating IPs and volumes. But the captured pages show no CPU or RAM per tariff, no caching, no PHP versions and no uptime guarantee, so the resources underneath my shop remain invisible to me from public evidence.

netcup VPS

Every tariff states its cores, RAM and NVMe or SSD storage, the pages name the AMD EPYC 9645 generation with DDR5 memory, and the platform describes redundant power, redundant uplinks and hardware RAID — enough for me to size capacity before a Black Friday weekend. But the captured pages state that the 99.9 % availability guarantee and dedicated cores are reserved for the Root Servers and not included with the VPS, and I found no public information on service credits, a CDN or incident history on the status page.

Hetzner Cloud

The Hetzner Console, a ready WordPress image including MySQL and Apache2, and a documented REST API with the hcloud command line plus Go and Python libraries covering servers, load balancers, volumes, firewalls, floating IPs and DNS give me real control as a hands-on operator. Snapshots are manageable with user permissions, and project members can be invited per project. I found no public information on staging environments, Git deployment, managed updates or agency and client-management features.

netcup VPS

The Server Control Panel covers start, stop and reboot, image deployment, snapshots, a VNC console and SSH, with a documented REST API, image import and export and full root access — a proper server console for a shop sysadmin. I found no public information on firewalls, private networks, or managed app tooling such as staging environments or CMS installers.

Hetzner Cloud

Daily encrypted backups kept 14 days with seven slots per server, on-demand snapshots that survive server deletion, restore to any location by rebuilding the server, cloud firewalls and technical measures audited yearly by TÜV Rheinland are documented. For my worst case the picture is thinner: only whole-disk restore is described, not a restore of single files, databases or tables within the hour, and a data-protection page tells cloud customers that backups are theirs to set up on these unmanaged servers. I found no public information on malware scanning, a web application firewall, DDoS protection or two-factor login.

netcup VPS

DDoS protection is included and ISO 27001, 27701, 9001 and 14001 with annual TÜV Nord audits and downloadable certificates are published, which speaks for the operation itself. For my worst case — getting yesterday's database back within the hour — only snapshots are documented with no stated frequency, retention or self-service point-in-time restore, and I found no public information on SSL certificates, malware scanning or a web application firewall; the servers are described as self-managed products.

Hetzner Cloud

Backups and snapshots can create a server in any location, so growth or a move is at least technically open, and limits such as seven backup slots per server and thirty snapshots are published. Domains transfer out by token valid seven days, cloud servers move between projects, and the vendor will manually transfer domain registrations only as a goodwill gesture, with the data left for me to move. I found no public information on tariff changes without a migration, a migration service from another host, full export or cancellation terms.

netcup VPS

Cores, RAM and storage are stated for every tariff from two vCores up to twenty-four dedicated cores, block storage extends by the gigabyte to up to eight terabytes without a fixed term at a published per-gigabyte price, and terms of 1, 12 or 24 months with a 30-day money-back guarantee plus image export are documented. I found no public information on changing tariffs without a move, a migration service from another host, domain transfer out, or when data is deleted after cancellation.

Hetzner Cloud

Mailboxes are documented in real detail — storage and per-email limits, spam filtering with per-mailbox overrides, webmail, forwarding and retention settings for spam and trash — and a Support Team opening-hours page, help centre, community forum and status page exist, with domains transferable in the same account. What decides it for a shop: response times, phone or chat channels and technical depth for a shop system or a hacked site are not shown on the captured pages.

netcup VPS

A help centre with vServer FAQs exists, GDPR requests run through the control panel contact form, and a managed vServer tier with expert maintenance, security updates, configuration and monitoring is offered for Linux. I found no public information on phone or chat channels with their hours, guaranteed response times, or domains and mailboxes bookable in the same account.

Hetzner Cloud

The chain is provably European where I need it: Hetzner Online GmbH in Gunzenhausen stays the contracting entity even for the optional US and Singapore locations, the EU cloud locations Falkenstein, Nürnberg and Helsinki run in the company's own data centres, master and billing data stay in the EU, and with an EU location the backups stay in the EU too. A subprocessor list, an Art. 28 data processing agreement and technical measures audited annually by TÜV Rheinland are published, and only German or Finnish authorities with a valid court order reach the EU data centres. What I did not find: ISO 27001 or BSI C5 certification with its scope on the captured pages.

netcup VPS

The sourcing note describes a German company in Karlsruhe within the Austrian Anexia group with server locations in Nuremberg, Vienna and Amsterdam alongside locations in the USA and Singapore, while the captured data centre page itself returned an error. A data protection officer, Article 15 access rights and ISO 27701 are documented, but I found no public information on a data processing agreement, the subprocessor chain, or where backups are stored.

Hetzner Cloud

The captured pages show no prices; the documentation only points to a pricing info box on hetzner.com/cloud, and a billing notice about amounts below €10 is the closest thing to cost information I found. I found no public information on renewal terms, what backups, snapshots or restores cost, add-on pricing or VAT treatment, so for a shop with seasonal spikes I cannot budget a year from what was captured.

netcup VPS

All tariffs from the VPS 500 to the RS 16000 show the regular and the discounted monthly price side by side including 19 % VAT, with the 1-, 12- and 24-month terms and their 13 and 26 percent discounts stated, traffic included, and block storage at a published per-gigabyte price. I found no public information on setup fees, snapshot or restore charges, or how VAT is handled for business customers outside Germany.