Hetzner Cloud vs netcup VPS

Hetzner Cloud

The WordPress app image proves real sites run here, and there is a public status page with incident history, planned maintenance notices and email notification of status reports. But the captured pages state no CPU, RAM or storage figures per server type, no PHP version handling, and no uptime target or SLA, so I can't size a client's project from them.

netcup VPS

Resources are stated in hard numbers per tariff — dedicated AMD EPYC 9645 cores, DDR5 RAM and NVMe storage on the Root Server line, hardware RAID and a 2.5 Gbit/s network — with redundant uplinks and power claimed, which is the level I want before I park a client's shop there. The 99.9 % availability guarantee is stated for Root Servers while a captured product page says it is not part of the VPS line, and although a public status page exists, we found no public information on a service credit, an incident history or measured performance.

Hetzner Cloud

This is how I like to work: a versioned REST API plus the hcloud CLI covering servers, load balancers, volumes, firewalls, floating IPs, placement groups and DNS, with Go and Python libraries alongside, and root login by SSH key or password documented on the WordPress app — I can script a whole client stack from that. Below the top because Git deployment, Composer and staging flows are not documented on the captured pages, roles only appear as "restricted users and users with role above that", and there is no agency or white-label view. Server, Storage Box and domain transfers between accounts are documented, which is what I need to hand a project to a client.

netcup VPS

For someone who sets servers up from scripts rather than by clicking, this is workable: full root access over SSH, a panel that starts, stops and reboots, mounts images, takes snapshots and opens a VNC console, image import and export, a REST API with its own documentation page, and an optional managed Linux tier. We found no public information on a command-line tool, team roles, or a firewall managed through the panel.

Hetzner Cloud

Backups are opt-in per server — the data-protection documentation says cloud servers are unmanaged and setting up backups is the customer's responsibility — with daily copies into seven rotating slots, on-demand snapshots (thirty across all projects, protectable against deletion, kept until I delete them), restore by rebuild or duplicate into any location, and Cloud Firewalls documented; copies land in a different data centre or location. The captured pages give different figures for retention (fourteen days encrypted on the data-protection page, seven rotating slots in the backup documentation), restore is whole-image only, and we found no public information on two-factor login, malware scanning, a web application firewall or ISO 27001 certification; the technical and organizational measures are audited annually by TÜV Rheinland.

netcup VPS

DDoS protection is included on every vServer, isolation comes from KVM with the customer holding full root, and snapshots give me a rollback path I trigger myself. The operation is ISO 27001 certified since 2023 with annual TÜV Nord validation, plus ISO 27701, and the certificates are downloadable; we found no public information on two-factor login to the panel, backup retention or malware scanning.

Hetzner Cloud

Portability is genuinely documented: a backup or snapshot can create a new server in any location, snapshots move between projects, and there are documented transfers for cloud servers, Storage Boxes, rack space and domains (domain tokens valid seven days). What the captured pages don't show is tariff up- or downgrades, a migration service in from another host, the cancellation period, or per-tariff limits — the only numeric limits I found (seven backup slots, thirty snapshots) describe the backup system, not the tariffs.

netcup VPS

Growing is honest and scriptable: contract terms of 1, 12 or 24 months, block storage expandable to 8 TB at 0,012 € plus VAT per GB without fixed terms, limits per tariff stated in numbers, and KVM images I can import and export so the whole stack runs anywhere else if the client moves. We found no public information on a migration service, fair-use detail on the traffic flatrate, or the deletion of data after termination.

Hetzner Cloud

The help documentation is broad, there is a community forum, and mailbox features are documented in real depth — storage and per-email size limits, spam filters with per-mailbox overrides, retention settings, forwarding copies, expiration dates — with domains and DNS manageable in the same account world. The gap is the humans: a documentation page titled "Support Team opening hours" exists, but the captured pages don't state the hours, the phone or chat channels, or any response times.

netcup VPS

There is a vServer FAQ, a help centre, expert maintenance bundled with the Managed vServer tier, and GDPR requests routed through a contact form in the Customer Control Panel. We found no public information on support channels with stated hours or response times, or on domains and mailboxes bookable in the same account.

Hetzner Cloud

A strong chain: Hetzner Online GmbH in Gunzenhausen is the contracting entity, EU locations are named (Falkenstein, Nürnberg, Helsinki) in own data centres, master and billing data stay in the EU, backups stay in the EU for EU locations, an Art. 28 GDPR data processing agreement and a subprocessor list are published, the technical and organizational measures are audited annually by TÜV Rheinland, and only German or Finnish authorities with a valid court order are accepted for those data centres. Held below the top because US and Singapore locations place server data in third-country data centres run by group subsidiaries when the customer chooses them, and we found no public information on ISO 27001 or BSI C5 certification for the data centres.

netcup VPS

The privacy side is documented in German: a data protection officer is appointed, Article 15 access runs through the Customer Control Panel, and an ISO 27701 certification is published with downloadable certificates. The captured data-centre page returned an error, so the pages we read show no server locations, and we found no public information on subprocessors or a data processing agreement.

Hetzner Cloud

The only pricing evidence captured is a pointer — pricing info sits in the info box on hetzner.com/cloud — and the captured pages show no price, term, renewal, setup fee, add-on or VAT figure, so I cannot compute a client's three-year cost from them.

netcup VPS

Every tariff shows the regular and the term-discounted monthly price side by side including 19 % VAT, with 1, 12 and 24-month terms at −13 % and −26 %, and the captured add-on, block storage, is priced at 0,012 € plus VAT per GB. Traffic is included; we found no public information on setup fees, and the only exit cost documented is the 30-day money-back guarantee refunding the base fee.