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Cognigy

EU origin, foreign-owned Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Cognigy GmbH · www.cognigy.com

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Cognigy: AI-assisted analysis on whats-best.ai Cognigy: AI-assisted analysis on whats-best.ai (dark)

Add ?theme=dark to the image address for dark backgrounds. The badge shows the category and the month of the latest evaluation, and EU-Made where that is the product’s provenance. It never shows a score.

Cognigy at a glance

Vendor
Cognigy GmbH
Headquarters
Not stated on the vendor’s pages as of 26 Oct 2026
Data hosting
Not stated on the vendor’s pages as of 26 Oct 2026
Free plan
Not stated on the vendor’s pages as of 26 Oct 2026
Panel verdict
The AI panel rates Cognigy 2.5/5, the mean of 6 judges. Cognigy is an AI-agent platform for contact centres on voice and chat from Cognigy GmbH of Düsseldorf. how scores are made
As of
Vendor pages captured 26 Oct 2026; evaluated by the panel 28 Oct 2026. all sources

Cognigy alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The Head of IT

Weighted verdict

Has to roll an AI assistant out to eight hundred staff without a second shadow-IT wave. Wants SSO and SCIM, groups that decide who gets which model, agent and connector, answers that respect SharePoint permissions, audit logs for the SIEM, and a deployment option that is not "trust us".

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Head of IT

Panel median The Head of IT This judge’s scores over the panel median. Each label opens its reasoning below.
Scores per criterion, in stars out of 5
Criterion Panel median The Head of IT
Data use, training & retention 1 of 5 1 of 5
Models & processing location 2 of 5 2 of 5
Admin, identity & access controls 2.5 of 5 2 of 5
Integrations, connectors & knowledge 4 of 5 3.5 of 5
Agent capabilities & guardrails 3.5 of 5 3.5 of 5
European sovereignty 2 of 5 2 of 5

Data use, training & retention

How this is scored

What happens to prompts, uploaded files, connected data and outputs: whether any of it trains a model (the vendor's or a model provider's), how long it is kept and where logs live, whether zero-retention is available, and whether a data processing agreement covers it.

0 — No statement on training or retention; the privacy policy is a website policy that does not cover the product.

3 — A general statement that business data is "not used for training", with no word on retention, on the model providers behind the product or on logs.

5 — Business data excluded from training by contract, retention periods stated for chats and files, and a DPA offered to business customers.

8 — No-training commitments stated for the vendor and every model provider it routes to, retention configurable by the admin (including deletion of chat history), zero-data-retention terms with the model providers named, and abuse-monitoring retention described.

10 — Data use fully accounted for: training, retention, logging and abuse monitoring stated per model provider, customer-controlled retention and deletion with an audit trail, outputs and connected data treated as customer data in the DPA, and an independent audit (SOC 2, ISO 27001 or ISO 42001) covering the product.

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The Head of IT

The privacy policy governs the websites and the support widget, not the platform: it sets concrete retention for contact forms, free trials and Support AI Agent inputs (deleted after 30 days), and notes Azure OpenAI will not train foundation models on support-agent inputs. We found no public information on how the platform itself treats customer prompts, transcripts or knowledge files — training use, retention windows, admin-configurable deletion or a customer data processing agreement are all absent from the captured pages. That is website-grade disclosure, not product-grade. 4

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Models & processing location

How this is scored

Which models sit behind the product and who runs them, where inference and storage happen, whether the customer can pin processing to the EU, choose or exclude model providers, bring its own model or key, or run the product in its own cloud or on premises.

0 — The models behind the product and the processing location are not stated.

3 — The model family is named, but where inference runs and through which provider (the model maker, a hyperscaler, the vendor) is unstated.

5 — Models and their providers named, with an EU processing option stated for storage and at least the default model.

8 — Each available model listed with provider and inference region, EU-only processing selectable by the admin and enforced across models, model providers excludable, and bring-your-own-key or own-cloud deployment documented.

10 — Processing fully under the customer's control and documented: EU-only or on-premises inference for every feature including agents and connectors, open-weight or self-hosted models supported, data flows per feature published, and a residency commitment in the contract rather than on a marketing page.

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The Head of IT

The orchestration page names the model vendors behind the product — OpenAI, Azure OpenAI, Anthropic, Google and Aleph Alpha — and customers can use the LLM of their choice to balance experience, data security and cost. We found no public information on where inference or storage actually run, on an EU-processing option, or on excluding specific providers, so I cannot pin anything to Europe from these pages. 6 8 9

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Admin, identity & access controls

How this is scored

What the IT department controls: SSO and SCIM provisioning, roles and groups, which models, agents and connectors each group may use, retrieval that respects the permissions of the source system, audit logs, usage reporting, and policies such as data-loss prevention — and whether reporting on staff use is scoped and documented.

0 — No admin features documented; accounts are individual sign-ups.

3 — A team workspace with an owner and member invitations, but no SSO, no roles and no audit log.

5 — SSO, admin and member roles, user management, and an admin view of usage.

8 — SAML/OIDC SSO with SCIM provisioning, group-based permissions for models, agents and connectors, retrieval that inherits source-system permissions, exportable audit logs, and usage analytics with documented scope.

10 — Governance a regulated company can operate: fine-grained policies (DLP, content filters, prompt and output logging rules), audit logs streamed to a SIEM, per-agent ownership and approval, usage reporting that can be aggregated or pseudonymised for works-council agreements, and every admin action logged.

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The Head of IT

The platform page lists SSO, role-based access control, end-to-end encryption and fine-grained data controls as out-of-the-box features, which is the floor for an eight-hundred-seat rollout but is a single marketing line. We found no public information on SCIM provisioning, group-level control over which models, agents and connectors each team may use, retrieval that respects source-system permissions, audit logs or SIEM export; the analytics page documents customer-conversation reporting (intents, containment, drop-off, handoffs) rather than scoped staff-usage reporting. 2 7

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Integrations, connectors & knowledge

How this is scored

How the product reaches company knowledge and systems: connectors to file stores, wikis, mail, CRM, ticketing and ERP, how fast and how completely they sync, the API, support for open protocols such as MCP, and how the assistant cites the sources it answers from.

0 — No integrations; users paste text or upload files one at a time.

3 — File upload and one or two connectors (for example a drive), with no API and no statement on sync or citations.

5 — A connector library covering the common file stores, wikis and collaboration tools, answers citing sources, and a documented API.

8 — Connectors to file stores, wikis, mail, CRM and ticketing with incremental sync, custom connectors or MCP support, an API and webhooks for embedding assistants and agents in other tools, and source citations on every grounded answer.

10 — The product sits in the company's systems: read and write connectors with documented scopes, MCP servers and clients, contact-centre or telephony integration where relevant, a knowledge layer that can be audited and corrected, and the data, agents and configuration exportable when the customer leaves.

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The Head of IT

This is the strongest area: a hundred-plus prebuilt connectors across CRM, ticketing and payments, a documented REST API with full platform coverage, a developer CLI, an extension framework with hundreds of free plug-ins, and full MCP client support with per-node tool allow- and block-lists. Knowledge AI traces every generated answer back to its source and lets teams categorise sources and filter search scope. We found no public information on connector sync frequency or on webhooks, which keeps it just short of the top band. 2 8 9

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Agent capabilities & guardrails

How this is scored

What an agent can actually do and where it stops: multi-step tasks, tool use and actions in other systems, scheduling and triggers, human approval before consequential actions, run logs, evaluation and testing before release, and the limits the vendor states rather than hides.

0 — No agents; the product is a chat window, whatever the marketing says.

3 — Saved prompts or custom assistants with instructions and files, but no actions in other systems and no run history.

5 — Agents that call tools or APIs and run multi-step tasks, built without code, with a log of each run.

8 — Agents that act in connected systems with scoped permissions, human approval configurable per action, triggers and schedules, test and evaluation tooling before release, and documented limits and failure handling.

10 — Agents a business can put in production and account for: versioning and staged rollout, evaluation against test sets, monitoring of quality and cost per agent, handover to a human with full context, every action attributable to the agent and the person who deployed it, and the vendor's own statement of what agents must not be trusted with.

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The Head of IT

Agents act in external systems through MCP with tool filtering, handle transactional queries end to end, and the Simulator suite — personas, missions, success criteria, scheduled regression runs, mocked third-party APIs, automatic scoring with full transcripts, version comparison and change-impact prediction — is genuinely strong pre-release evaluation. The vendor also states plainly that MCP authentication and permission handling are still evolving. We found no public information on human-approval gates before consequential actions or on live triggers and schedules, which is exactly what I would need before letting agents touch production systems. 9 10 11

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European sovereignty

How this is scored

Who the contracting entity and the parent company are, where customer data is hosted, and who the subprocessors are — model providers above all, then hosting, search, telephony and email. Independently sourced by the sovereignty pipeline; for an AI product the model provider is a subprocessor, so a European interface over a non-European model counts as such.

0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors (including model providers) unnamed.

3 — A privacy policy exists, but hosting location is unstated or non-EU and the model providers behind the product are not named as subprocessors.

5 — EU hosting stated and an EU contracting entity, but prompts reach non-EU model providers or other subprocessors without a stated safeguard or EU region.

8 — EU hosting on named infrastructure, EU contracting entity, every subprocessor listed with its location including model providers, EU inference available, and a DPA offered.

10 — Sovereign end to end and evidenced: European ownership, entity, hosting and model processing, every subprocessor European or optional, data export and deletion documented, and a security or certification statement published rather than implied.

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The Head of IT

The contracting entity is solidly European — Cognigy GmbH in Düsseldorf with a commercial register entry, a German VAT number and the North Rhine-Westphalia data protection authority as regulator — though the site brands itself NiCE Cognigy as part of the NiCE group. We found no public information on where customer data is hosted, and the model vendors appear on marketing pages rather than as named subprocessors with stated safeguards; the subprocessors actually listed are website tools such as Google Analytics, Microsoft Clarity and ZoomInfo, plus Azure OpenAI for the support widget. 3 4 6 11

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Pricing transparency not rated — the vendor publishes no price

How this is scored

Whether a company can compute the real annual cost from public pages alone: price per seat, per agent, per conversation or per usage unit, what is included in each tier, usage limits and overage, which models, connectors or agents cost extra, minimum seats and term.

0 — No public prices at all; every customer is a sales call.

3 — A starting price or "from" figure exists, but usage limits, included models and what scales the cost are unclear.

5 — Prices per tier are public with the main inclusions, but usage limits, overage, agent runs or enterprise features (SSO, audit logs, EU processing) are unpriced or "on request".

8 — Every tier priced publicly with seat or usage units, usage limits and overage rates, add-ons listed, minimum seats and term stated.

10 — Complete price computability: annual cost derivable for a given number of seats, agents or conversations, with every usage rate, model surcharge, add-on and support tier and the cancellation and data-return terms published.

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The Head of IT

The captured pages document a free trial and a "See a demo" button; we found no public information on prices — no seat figures, tiers, usage limits, agent-run rates or enterprise add-ons such as SSO or EU processing. A company cannot compute an annual cost from these pages; every commercial question starts with a sales conversation. 4 10

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European sovereignty — proven facts

0 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency Not determined — uncited Report an error
Subprocessors Not determined — uncited Report an error

Questions about Cognigy

Is Cognigy European?

Partly. whats-best.ai classifies Cognigy as EU origin, foreign-owned.

Where does Cognigy store data?

Not stated on the vendor’s pages as of 26 Oct 2026.

Does Cognigy have a free plan?

Not stated on the vendor’s pages as of 26 Oct 2026.

What are the best alternatives to Cognigy?

As of 28 Oct 2026, the panel rates Langdock (4/5), Dust (3.5/5) and Unique AI (3.5/5) highest among the other 15 AI Agents & Assistants products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is Langdock (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Cognigy alternatives.

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (11)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.cognigy.com Checked 26 Oct 2026 Details →
  2. 2 Features page (AI Agent Studio) www.cognigy.com Checked 26 Oct 2026 Details →
  3. 3 Legal notice www.cognigy.com Checked 26 Oct 2026 Details →
  4. 4 Privacy policy www.cognigy.com Checked 26 Oct 2026 Details →
  5. 5 Models & processing location — found from sitemap www.cognigy.com Checked 26 Oct 2026 Details →
  6. 6 Models & processing location — found from sitemap www.cognigy.com Checked 26 Oct 2026 Details →
  7. 7 Admin, identity & access controls — found from sitemap www.cognigy.com Checked 26 Oct 2026 Details →
  8. 8 Integrations, connectors & knowledge — found from sitemap www.cognigy.com Checked 26 Oct 2026 Details →
  9. 9 Integrations, connectors & knowledge — found from sitemap www.cognigy.com Checked 26 Oct 2026 Details →
  10. 10 Agent capabilities & guardrails — found from sitemap www.cognigy.com Checked 26 Oct 2026 Details →
  11. 11 Agent capabilities & guardrails — found from sitemap www.cognigy.com Checked 26 Oct 2026 Details →