Appointment Scheduling
Acuity Scheduling
Rest of world Report an error0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by Squarespace, Inc. · acuityscheduling.com
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Acuity Scheduling at a glance
- Vendor
- Squarespace, Inc.
- Headquarters
- Not stated on the vendor’s pages as of 28 Oct 2026
- Data hosting
- Not stated on the vendor’s pages as of 28 Oct 2026
- Free plan
- Not stated on the vendor’s pages as of 28 Oct 2026
- Starting price
- “Starter $16/ month” (vendor’s words) source, captured 28 Oct 2026
- Panel verdict
- The AI panel rates Acuity Scheduling 2.5/5, the mean of 6 judges. Acuity Scheduling is appointment-booking software from Squarespace whose bench scores peak on the client-facing side. how scores are made
- As of
- Vendor pages captured 28 Oct 2026; evaluated by the panel 29 Oct 2026. all sources
Read this page as one judge. Each weighs the same scores by what they care about.
The panel's verdict
Acuity Scheduling is appointment-booking software from Squarespace whose bench scores peak on the client-facing side. Booking experience scores run 6-7 for a branded 24/7 booking page with custom appointment types, intake forms, embedding on your website and client self-rescheduling; reminders and no-shows hold at 6 for automated email confirmations on every plan, text reminders from the Standard plan up, payment at booking and a waitlist; pricing transparency holds at 6, with three published tiers at $16/ month, $27/ month and $55/ month covering one, six or thirty-six calendars and no set-up, cancellation or support fees. The calendar layer draws the lowest scores: calendar and availability sits at 2-3 because we found no public information on sync with Google or Microsoft calendars or on buffers, minimum notice and booking windows; team scheduling sits at 3-4 with staff booking distribution and roles undocumented. Judges split 4-6 on integrations and data — the 4 cites no public information on exporting bookings and client records. Sovereignty sits at 4: non-US customers contract with Squarespace Ireland Limited in Dublin, but hosting vendors stay unnamed.
Speaks for it
- A branded 24/7 booking page with custom appointment types, intake forms, embedding into an existing website, QR-code booking links and client self-rescheduling.
- Automated email confirmations and reminders on every plan, text reminders from the Standard plan up, payment at booking via Stripe, Square, PayPal or Venmo, and a waitlist for last-minute cancellations.
- Published pricing of Starter at $16/ month, Standard at $27/ month and Premium at $55/ month for one, six or thirty-six calendars, with a stated 20% annual saving, no set-up, cancellation or support fees, and a free trial with no credit card required.
- Packages, memberships, gift certificates and client profiles with notes extend the booking page toward a storefront.
- Google Meet, Zoom and GoToMeeting integrations, published API documentation and an extensions directory for third-party services.
Held against it
- Calendar and availability scored 2-3 — we found no public information on sync with Google or Microsoft calendars or on buffers, minimum notice, booking windows or daily limits.
- Team scheduling scored 3-4 — we found no public information on how bookings are distributed among staff, or on admin roles, permissions and single sign-on.
- We found no public information on exporting bookings or client records, or on CRM connections or webhooks; one judge scored integrations and data 4 on this basis.
- Text-message credits, payment-processing fees and the enterprise tier carry no prices, so a full annual total is not computable from the public pages.
- Only payment-side processors are named (Stripe, PayPal, and Stripe, Sift, Inscribe and Plaid for financial solutions) while the data-hosting 'information technology vendors' remain unnamed with no jurisdiction; we found no public information on hosting location or ISO 27001 / SOC 2 certification.
Best for
- You run a solo or small service business and want clients booking 24/7 on a branded page embedded in your website, with confirmations and reminders going out automatically.
- You sell appointment packages, memberships or gift certificates, take payment at booking, and want a waitlist filling last-minute cancellations.
- You want the price on the page before committing: published tiers scaled by calendar count, no set-up, cancellation or support fees, and a free trial with no credit card required.
Avoid if
- You need two-way sync with Google or Microsoft calendars, or availability rules such as buffers, minimum notice or booking windows — calendar and availability scored 2-3, the lowest range of the seven criteria.
- Your team relies on round-robin distribution, client choice of staff member, or defined admin roles and permissions — team scheduling scored 3-4, and we found no public information on any of these.
- Bookings must reach your CRM automatically, or client records must be exportable on exit — integrations and data scored 4-6, and we found no public information on CRM connections, webhooks or data export.
- You must establish hosting location, the SMS and email delivery chain, or ISO 27001 / SOC 2 certification before signing — sovereignty scored 4, and we found no public information on these.
The scores
| Criterion | Panel median |
|---|---|
| Booking page & client experience | 3.5 of 5 |
| Calendar sync & availability rules | 1.5 of 5 |
| Team, staff & location scheduling | 1.5 of 5 |
| Reminders, payments & no-show protection | 3 of 5 |
| Integrations, API & data export | 3 of 5 |
| European sovereignty | 2 of 5 |
| Pricing transparency | 3 of 5 |
Booking page & client experience
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How this is scored
What the person booking sees and can do: a booking page with the services or meeting types on offer, their durations and prices, booking questions, an embed or widget for the business's own website, time zones and languages, group or class bookings, and links to reschedule or cancel without calling.
0 — Not a booking product: no page or widget where a customer picks a slot; appointments are entered by staff only.
3 — A booking page or form exists, but the pages say little about how it works: types of appointment, booking questions, embedding and rescheduling are not described.
5 — A booking page with several appointment or service types of their own duration, custom booking questions, and a way to put it on the business's website (link, embed or widget); confirmations carry a link to reschedule or cancel.
8 — In addition: group or class bookings with seat limits, booking pages in several languages with automatic time-zone handling, branding without the vendor's logo, multi-step selection of service, staff member and location, and a booking flow the vendor states is accessible or mobile-optimised.
10 — Booking as a finished storefront: packages, memberships or recurring bookings, intake forms with conditional questions, booking from Google or other directories, a customer account with booking history, and an accessibility statement for the booking pages published.
The Practice Owner
Patients can book any appointment type around the clock, reschedule or cancel themselves, and complete intake forms before the session — exactly the front-desk relief I need — and the scheduler embeds on our own website with our branding, with the vendor mark removable on the top plan. Packages, memberships, gift certificates and a QR-code booking link are also on offer. We found no public information on class or group bookings with seat limits, booking pages in several languages, or an accessibility statement for the booking flow. 2 3
The Salon Owner
Clients can book 24/7 from custom appointment types, fill in intake forms, arrive via a link or QR code, reschedule or cancel themselves, and the page takes my branding with the 'Powered by' badge removed and can be embedded straight onto my existing site. That is a solid booking page; we found no public information on group or class bookings with seat limits, booking pages in several languages, or a stated accessibility or mobile-optimised booking flow. 2 3
The Sales Team Lead
Custom appointment types, intake forms, embedding on our own site, QR-code booking links and client self-rescheduling are all documented, and packages, memberships and gift certificates push it toward a storefront with the Acuity branding removable. We found no public information on group or class bookings, booking pages in several languages, or an accessibility statement for the booking flow. 2 3
The Independent Consultant
A branded booking page clients can use around the clock is clearly documented: custom appointment types, a scheduler that matches my brand with my logo and colours, embedding into my existing website, intake forms, and clients able to reschedule or cancel themselves. Removing the 'Powered by' label and multiple time zones sit in the top tier, and packages, memberships and gift certificates are sold — but I found no public information on class bookings with seat limits, booking pages in several languages, or an accessibility statement for the booking flow. 2 3
The Data Protection Officer
The pages show a branded booking page with custom appointment types, client intake forms, embedding on the business's own website, and client-initiated rescheduling or cancellation. Packages, memberships, gift certificates and client profiles with notes go beyond the basics; we found no public information on group or class bookings, several languages, or accessibility statements for the booking pages. 2 3
The Skeptic
The captured pages describe a branded online booking page with custom appointment types, client intake forms, embedding on an existing website, QR-code booking links, and clients rescheduling or cancelling themselves; packages, memberships and gift certificates are sold on the paid tiers, and client profiles with notes are described. Hiding the vendor logo on the scheduler appears among premium-tier extras rather than as an included feature. We found no public information on group or class bookings with seat limits, booking pages in several languages, or an accessibility statement for the booking flow. 2 3
Calendar sync & availability rules
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How this is scored
How the product knows when someone is free: two-way sync with Google, Microsoft 365 and Outlook, iCloud or CalDAV, conflict checks across several calendars, working hours and exceptions, buffers, minimum notice and booking windows, daily limits, and rooms or equipment that must be free as well.
0 — No calendar: no availability is kept and no sync with any calendar is offered.
3 — An internal calendar or a one-way export (iCal feed), but no stated two-way sync and few availability rules beyond opening hours.
5 — Two-way sync with Google and Microsoft calendars that blocks booked times, working hours with exceptions, and buffers or minimum notice per appointment type.
8 — In addition: several calendars per person checked for conflicts, iCloud or CalDAV, booking windows and daily or weekly limits, holidays and absences, and resources (rooms, equipment, chairs) that must be free alongside the person.
10 — Availability that runs a multi-site business: per-location and per-resource schedules, capacity rules across staff and rooms, sync behaviour and latency documented, and changes in any connected calendar reflected without double bookings, as stated in the documentation.
The Practice Owner
The pages show an internal calendar offering with plans covering one, six or thirty-six calendars, and time zones and locations can be set. We found no public information on two-way sync with Google or Microsoft calendars, on buffers, minimum notice or booking windows, or on rooms and equipment that must be free alongside the therapist — and checking my two treatment rooms against six therapists is the make-or-break for me. 2 3
The Salon Owner
The pricing page sells the product by calendar count, up to 36 on Premium, and the features page mentions setting time zones and locations, so an internal calendar clearly exists. We found no public information on two-way sync with Google or Microsoft calendars, buffers, minimum notice, or booking windows — the heart of how it knows when my stylists are free. 2 3
The Sales Team Lead
Plans scale by calendar count (one on Starter up to thirty-six on Premium) with time zones and locations mentioned, so availability is clearly kept inside the product. For my team the critical piece is undocumented: we found no public information on two-way sync with Google or Outlook, conflict checks across calendars, buffers or minimum notice. 2 3
The Independent Consultant
Clients book 24/7 against the product's own availability and plans are sold by calendar count (one, six, up to 36), so an internal availability calendar clearly exists. Beyond that, the captured pages give me nothing I need as a solo operator: I found no public information on two-way sync with Google or Microsoft calendars, nor on buffers, minimum notice, or working-hours rules that would keep my private calendar respected. 2 3
The Data Protection Officer
Plans are sized by calendar count — one, six or thirty-six — and higher plans add time zones and locations, but the captured pages describe only the product's own calendars. We found no public information on synchronisation with Google, Microsoft or other external calendars, or on availability rules such as working hours, buffers, minimum notice or daily limits. 2 3
The Skeptic
Plans are sold by calendar count — one, six, up to 36 — and multiple time zones for staff and locations sit on the Premium plan, so an internal calendar system is clearly evidenced. We found no public information on two-way sync with Google, Microsoft or Apple calendars, or on availability rules such as buffers, minimum notice, booking windows, daily limits or conflict checks across calendars. 2 3
Team, staff & location scheduling
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How this is scored
How bookings are shared out across more than one person: staff profiles and the services each offers, round-robin and collective (all-hands) meetings, routing forms that send a booking to the right person, several locations, roles and permissions for admins and staff, and single sign-on for larger teams.
0 — A single-user tool with no way to add staff or a team.
3 — Several users or staff calendars can be added, but how bookings are distributed among them and who may change what is not described.
5 — Several staff or team members with their own availability, the customer choosing a person or the system assigning one (round-robin or "any available"), and an admin role that manages the team.
8 — In addition: weighted or priority round-robin, collective bookings that need several people at once, routing by form answers, several locations with their own staff, granular roles and permissions, and reporting per staff member.
10 — Scheduling as a team system: SSO and user provisioning (SAML, SCIM), routing that takes ownership from a CRM, managed templates the organisation pushes to every member, audit logs of changes, and distribution fairness reported.
The Practice Owner
Plans scale by calendar count up to unlimited on the enterprise tier with a centralized dashboard to manage them all, and staff and locations appear in the time-zone settings, so a six-therapist practice fits on paper. We found no public information on how bookings are distributed among staff — round-robin, "any available", or the client choosing a therapist — nor on admin roles and permissions for my practice manager. 2 3
The Salon Owner
Multiple calendars and multiple time zones for staff and locations are offered, so eleven stylists could in principle be set up. We found no public information on how bookings are shared out among staff, whether the client picks their stylist or the system assigns one, or roles and permissions for who may change what. 2 3
The Sales Team Lead
Multiple staff calendars, separate time zones for staff and locations on the Premium plan, and an enterprise tier with unlimited scheduling instances under a centralized dashboard make this a genuine multi-person setup. What I need for inbound demos is not described: we found no public information on round-robin distribution, routing by form answers such as company size or region, or admin roles and permissions. 2 3
The Independent Consultant
Plans scale from one calendar to six to thirty-six, and the top plan adds multiple time zones for staff and locations, so several people can clearly be booked. But how a booking is distributed among them — round-robin, the customer choosing a person, 'any available' — and which roles may change what is not described on any page I read. 2 3
The Data Protection Officer
Plans scale to thirty-six calendars and the top tier adds multiple time zones for staff and locations. We found no public information on how bookings are distributed among staff — round-robin or client choice of person — nor on admin roles, permissions or single sign-on. 2 3
The Skeptic
Accounts scale from one to 36 calendars, the Premium plan covers multiple time zones for staff and locations, and an enterprise tier advertises unlimited calendars with a centralized dashboard. We found no public information on how bookings are distributed among staff — round-robin, any-available assignment, or routing by form answers — or on roles, permissions, single sign-on or per-staff reporting. A team buyer cannot tell from these pages who gets the booking or who may change it. 2 3
Reminders, payments & no-show protection
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How this is scored
How the product keeps a booked slot from turning into an empty one: confirmations and reminders by email and SMS, payment or deposit at booking, cancellation and late-cancellation policies, fees for no-shows, waiting lists that refill cancelled slots, and follow-ups after the appointment.
0 — No notifications to the person booking: no confirmation, no reminder.
3 — Email confirmations are sent, but reminders, payments and cancellation rules are not described.
5 — Automatic email reminders with configurable timing, SMS reminders (included or as a paid add-on), and payment at booking through at least one named provider such as Stripe or PayPal.
8 — In addition: deposits or partial prepayment, a cancellation deadline the system enforces, no-show or late-cancellation fees, a waiting list that fills freed slots, and follow-up or review messages after the appointment.
10 — No-show protection as a measured process: no-show rates reported, card-on-file or pre-authorisation charged by policy, reminder channels per customer (email, SMS, messenger), refunds and vouchers handled in the product, and the cancellation and payment terms shown to the customer configurable per service.
The Practice Owner
Automated email confirmations and reminders are built in, text reminders arrive from the Standard plan upward (with a "check global availability" note I would have to verify for my country), clients can be required to accept terms and cancellation policies at booking, and a waitlist fills last-minute cancellations. Payments at booking run through Stripe, Square, PayPal or Venmo. We found no public information on deposits or partial prepayment, system-enforced cancellation deadlines with no-show fees, or follow-up messages after the appointment. 2 3
The Salon Owner
Automated email confirmations and reminders, text reminders from the Standard plan up, payments at booking via Stripe, Square, PayPal or Venmo, cancellation policies clients must accept when booking, and a waitlist that fills last-minute cancellations are all published. As a salon owner I specifically want deposits and a no-show fee; we found no public information on partial prepayment, enforced late-cancellation deadlines, or follow-up messages after the appointment. 1 2 3
The Sales Team Lead
Automated email confirmations and reminders with SMS from the Standard plan, payments at booking via Stripe, Square, PayPal and Venmo, a waitlist that fills last-minute cancellations, and clients required to accept cancellation policies at booking. We found no public information on enforced cancellation deadlines, no-show or late-cancellation fees, or post-appointment follow-ups. 2 3
The Independent Consultant
Automated email confirmations, updates and reminders are stated, with text reminders available on the Standard plan and up, and payment at booking via Stripe, Square, PayPal or Venmo from the Starter plan — that covers my core need to never send reminders myself. A waitlist fills last-minute cancellations and clients must accept cancellation policies at booking. I found no public information on deposits, a cancellation deadline the system enforces, no-show fees, or follow-up messages after a session. 2 3
The Data Protection Officer
Automated email confirmations and reminders ship on every plan with SMS reminders from the Standard plan up, payment at booking via Stripe, Square, PayPal and Venmo, a waitlist that fills last-minute cancellations, and cancellation terms clients accept at booking. We found no public information on reminder timing, system-enforced cancellation deadlines, no-show or late-cancellation fees, or post-appointment follow-ups. 2 3
The Skeptic
Automated email confirmations and reminders are on every plan, text reminders from Standard upward, payments at booking via Stripe, Square, PayPal and Venmo, a waitlist fills last-minute cancellations, clients must accept cancellation policies at booking, and gift certificates and payment plans are sold. We found no public information on deposits, system-enforced cancellation deadlines, no-show or late-cancellation fees, or follow-up and review messages after the appointment. 2 3
Integrations, API & data export
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How this is scored
What the product connects to and how the data gets out again: video-meeting links (Zoom, Teams, Google Meet), CRM and marketing tools, automation platforms (Zapier, Make), a documented API and webhooks, website and app-store integrations, and an export of bookings and customer records.
0 — No integrations and no export; bookings stay in the product.
3 — A few named integrations or an export of bookings, but no API or webhooks described.
5 — Video-meeting links created automatically for at least one named tool, a connection to an automation platform or a few named CRM or marketing tools, and an export of bookings or customers.
8 — In addition: a documented public API and webhooks, native CRM integrations named (HubSpot, Salesforce or similar), an integrations directory, and a full export of bookings, customers and booking-form answers.
10 — Built to be connected and left: an API covering every object with its documentation and rate limits published, embeddable components or an SDK, a self-hosting or open-source option or a stated migration path, and the complete account data exportable in a documented format.
The Practice Owner
Google Meet, Zoom and GoToMeeting integrations for online meetings are named, developer API documentation is published with custom API access on the top tier, and an extensions directory connects third-party services. We found no public information on webhooks, on named CRM or automation-platform connections, or on an export of bookings and client records — and getting my booking history and client data out again is not something I will take on faith. 3 4 6
The Salon Owner
Google Meet, Zoom and GoToMeeting integrations, an extensions directory for third-party services, published API documentation, and custom API access for developers are all on the captured pages. We found no public information on webhooks, named CRM or marketing connections, or an export of bookings and client records, which is what would let me take my client book with me. 3 4 6
The Sales Team Lead
Google Meet, Zoom and GoToMeeting integrations cover my requirement for a video link, and there is published API documentation plus an extensions directory for third-party services. My hard requirement — the booking landing in the CRM before the call starts — has nothing behind it: we found no public information on CRM connections, webhooks, or an export of bookings and customer data. 3 4 6
The Independent Consultant
Google Meet, Zoom and GoToMeeting integrations for online meetings are named, API documentation is published, a custom API for developers sits in the top tier alongside 'additional APIs' for enterprise, and an extensions directory connects third-party services. What I could not find is any export of bookings or client records, webhooks, or named CRM and automation-platform connections. 3 4 6
The Data Protection Officer
Google Meet, Zoom and GoToMeeting integrations and published API documentation appear on the pricing pages, and the platform terms mention an extensions directory for third-party services. We found no public information on webhooks, named CRM or automation connections, or any export of bookings and client records — the piece my sign-off depends on. 3 6
The Skeptic
API documentation is linked, a custom API for developers and an extensions directory are published, and Google Meet, Zoom and GoToMeeting integrations are named. We found no public information on webhooks, on named CRM or automation-platform connections, or on any export of bookings, customer records and intake-form answers — the part a buyer needs before committing their client list to the product. 3 4 6
European sovereignty
panel opinion
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How this is scored
Who the contracting entity and the parent company are, where booking and customer data is hosted, and who the subprocessors are: hosting, the SMS gateway, email delivery, payment providers, video tools and analytics. Independently sourced by the sovereignty pipeline; booking data names who sees a doctor, a lawyer or a therapist and when, so the whole chain counts, not only the database.
0 — Non-EU vendor and contracting entity, no data processing agreement offered, and neither hosting location nor subprocessors stated.
3 — A privacy policy and a data processing agreement exist, but the vendor and hosting are outside the EU (or hosting is unstated) and subprocessors are not listed.
5 — A data processing agreement and a subprocessor list are published, and either EU hosting or an EU contracting entity is stated, while parts of the chain (SMS, email, analytics, support) run through non-EU providers.
8 — EU contracting entity and EU hosting on named infrastructure, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated.
10 — Sovereign end to end and evidenced: European ownership, entity, hosting and every subprocessor including SMS and email, data export and deletion documented, and certifications published with their scope rather than implied.
The Practice Owner
As a non-US customer I would contract with Squarespace Ireland Limited in Dublin, a Data Processing Addendum forms part of the agreement, Squarespace acknowledges acting as processor for customer-controlled information, and payment processors Stripe and PayPal plus financial vendors Sift, Inscribe and Plaid are named. We found no public information on where booking and client data is hosted, on the hosting, SMS gateway or email subprocessors behind the appointment chain, or on ISO 27001 or SOC 2 certification. For data that names who sees a physiotherapist and when, that chain is not shown end to end. 4 5 6
The Salon Owner
Outside the United States the contract is with Squarespace Ireland Limited of Dublin, and a Data Processing Addendum forms part of the terms. We found no public information on where booking and client data is actually hosted, or on the wider chain of subprocessors beyond billing through Stripe and PayPal — for names of who sees which client and when, that gap matters. 4 5 6
The Sales Team Lead
Non-US customers contract with Squarespace Ireland Limited in Dublin, a data processing addendum is published and forms part of the agreement, and the privacy policy names payment processors Stripe and PayPal along with financial vendors Sift, Inscribe and Plaid. Hosting location is not stated on the captured pages and the data-hosting vendors are unnamed with no jurisdiction given, so the chain behind booking data is only partly visible. 4 5 6
The Independent Consultant
As a non-US customer my contract would be with Squarespace Ireland Limited — Dublin address, company number 527641 and Irish VAT number all published — and a Data Processing Addendum forms part of the terms, with Squarespace acting as processor for my customer data. But the parent is the New York company, the privacy policy names only payment-side processors (Stripe, PayPal, Sift, Inscribe, Plaid) while the hosting 'information technology vendors' remain unnamed, and no hosting location, SMS gateway or email-delivery provider is stated anywhere I read. 4 5 6
The Data Protection Officer
Non-US users contract with Squarespace Ireland Limited in Dublin under a Data Processing Addendum that forms part of the terms, with Stripe, PayPal, Sift, Inscribe and Plaid named for payments and financial services. The privacy policy leaves the hosting 'information technology vendors' unnamed with no jurisdiction, and we found no public information on hosting location, SMS or email subprocessors, or ISO 27001 / SOC 2 certification — the security pages describe two-factor authentication and 24/7 monitoring. 4 5 6 7
The Skeptic
Non-US customers contract with Squarespace Ireland Limited — a private company limited by shares under Irish law, Dublin address and Irish VAT number — and a Data Processing Addendum forms part of the terms, but the group's owner is Squarespace, Inc. in New York. The privacy policy leaves the data-hosting information technology vendors unnamed with no jurisdiction, and only billing processors Stripe and PayPal (plus Stripe, Sift, Inscribe and Plaid for financial solutions) are named. We found no public information on where booking data is hosted, on the SMS or email delivery chain, or on ISO 27001 or SOC 2 certifications — the 24/7 Security Operations Center described is monitoring, not an attestation. 4 5 6 7
Pricing transparency
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How this is scored
Whether a buyer can compute the real annual cost from public pages alone: price per user, staff member, location or calendar, what the free plan covers, which features (SMS reminders, payments, round-robin, SSO, branding removal) sit in which tier, the cost of SMS credits and payment fees, setup and minimum term.
0 — No public prices at all; every customer is a sales call.
3 — A starting price or a free plan is published, but what scales the cost (users, staff, bookings, SMS) and what each tier includes is unclear.
5 — Tiers are public with their prices per user, staff member or location and their main features, while at least one commonly needed piece (SMS credits, payment fees, an enterprise tier) is unpriced or "on request".
8 — Every tier priced publicly with its scaling unit, add-ons and SMS credits priced, monthly and annual prices both shown, and VAT treatment and minimum term stated.
10 — Complete price computability: annual cost derivable for a given team size, location count and SMS volume, with every add-on, setup, support and payment fee and the cancellation and data-return terms published.
The Practice Owner
Starter, Standard and Premium plans are published at $16/month, $27/month and $55/month with one, six and thirty-six calendars respectively, paying annually saves 20%, prices are in USD exclusive of taxes, and the vendor states there are no set-up, cancellation or support fees. The text-message credits and payment-processing fees that would drive my real annual cost are not priced, and the enterprise tier lists features with no price. My six therapists fit on Standard, but I cannot compute the true yearly bill without knowing what the reminders cost. 3 6
The Salon Owner
Starter is listed at $16/ month, Standard at $27/ month and Premium at $55/ month with calendar counts and main features per tier, prices stated in USD excluding taxes, paying annually saving 20%, and no set-up, support or cancellation fees — Premium's 36 calendars would keep my bill flat. But the enterprise tier carries no price, and we found no public information on the cost of SMS reminder credits or payment processing fees. 3 4 6
The Sales Team Lead
Tiers are public — Starter $16/ month, Standard $27/ month, Premium $55/ month — scaled by calendar count, with an annual saving of 20%, prices in USD exclusive of taxes, and a stated policy of no set-up, cancellation or support fees. A buyer still cannot compute the full year: text reminders say "check global availability" with no credit pricing, premium extras carry no individual prices, and the enterprise tier is unpriced. 3 6
The Independent Consultant
Three plans are priced openly in USD — 'Starter $16/ month', 'Standard $27/ month', 'Premium $55/ month' — each with its calendar count and feature split, annual billing saves 20%, prices exclude taxes, and the page states 'No set-up fees, no cancellation fees, no support fees—nada.' What I still cannot compute from the captured pages: the cost of text-message credits, payment processing fees, and a price for the enterprise tier with its 'additional APIs'. 3 6
The Data Protection Officer
Starter, Standard and Premium are published at "$16/ month", "$27/ month" and "$55/ month" with a stated 20% annual saving, scaling by calendars (one, six, thirty-six), features mapped to tiers, no setup, cancellation or support fees, and taxes stated as excluded. SMS credit prices, payment processing fees and the Enterprise tier are not priced on the captured pages, so the real annual cost is not computable from public pages alone. 3 6
The Skeptic
The pricing page is unusually readable: Starter $16/ month, Standard $27/ month and Premium $55/ month, each with calendar counts and main features, pay annually saves 20%, all prices in USD excluding taxes, no set-up, cancellation or support fees, and cancellation at any time. But text reminders carry a check-global-availability note with no credit price, payment processing fees are unpriced, and the enterprise tier with unlimited calendars and additional APIs is described with no figure at all. Three common cost lines — SMS, payment fees, enterprise — stay unpriced, so a full annual total is not derivable from the public pages. 3 6
European sovereignty — proven facts
0 of 6 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined ⚠ unverified | — | uncited Report an error |
|---|---|---|---|
| Hosting location | Not determined | — | uncited Report an error |
| Hosting options | Not determined | — | uncited Report an error |
| Open source | Not determined | — | uncited Report an error |
| Data processing agreement | Not determined ⚠ unverified | — | uncited Report an error |
| Transfer impact assessment | Not determined | — | uncited Report an error |
Questions about Acuity Scheduling
Is Acuity Scheduling European?
No. whats-best.ai classifies Acuity Scheduling as Rest of world.
Where does Acuity Scheduling store data?
Not stated on the vendor’s pages as of 28 Oct 2026.
Does Acuity Scheduling have a free plan?
Not stated on the vendor’s pages as of 28 Oct 2026.
What are the best alternatives to Acuity Scheduling?
As of 3 Nov 2026, the panel rates zeeg (3.5/5), YouCanBookMe (3.5/5) and SimplyBook.me (3.5/5) highest among the other 18 Appointment Scheduling products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is zeeg (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Acuity Scheduling alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 28 Oct 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- Weak sourcing — Data processing agreement, Legal entity. Not confirmed on the vendor’s own pages as captured.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 37 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 6 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 5 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 4 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 2 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 2 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 2 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown. Know more? Tell us
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement. Know more? Tell us
Sources (7)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage acuityscheduling.com Checked 28 Oct 2026 Details →
- 2 Product features acuityscheduling.com Checked 28 Oct 2026 Details →
- 3 Pricing page acuityscheduling.com Checked 28 Oct 2026 Details →
- 4 Legal notice www.squarespace.com Checked 28 Oct 2026 Details →
- 5 Privacy policy www.squarespace.com Checked 28 Oct 2026 Details →
- 6 Terms of service www.squarespace.com Checked 28 Oct 2026 Details →
- 7 Security / trust page www.squarespace.com Checked 28 Oct 2026 Details →