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Appointment Scheduling

Acuity Scheduling

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Squarespace, Inc. · acuityscheduling.com

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Acuity Scheduling: AI-assisted analysis on whats-best.ai Acuity Scheduling: AI-assisted analysis on whats-best.ai (dark)

Add ?theme=dark to the image address for dark backgrounds. The badge shows the category and the month of the latest evaluation, and EU-Made where that is the product’s provenance. It never shows a score.

Acuity Scheduling at a glance

Vendor
Squarespace, Inc.
Headquarters
Not stated on the vendor’s pages as of 28 Oct 2026
Data hosting
Not stated on the vendor’s pages as of 28 Oct 2026
Free plan
Not stated on the vendor’s pages as of 28 Oct 2026
Starting price
“Starter $16/ month” (vendor’s words) source, captured 28 Oct 2026
Panel verdict
The AI panel rates Acuity Scheduling 2.5/5, the mean of 6 judges. Acuity Scheduling is appointment-booking software from Squarespace whose bench scores peak on the client-facing side. how scores are made
As of
Vendor pages captured 28 Oct 2026; evaluated by the panel 29 Oct 2026. all sources

Acuity Scheduling alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The Practice Owner

Weighted verdict

Runs a physiotherapy practice with six therapists, two treatment rooms that must not be double-booked, and a front desk that spends its mornings on the phone. Wants patients to book and reschedule online, SMS reminders that cut the no-shows, rooms and therapists checked together, and patient data that stays in Europe under a data processing agreement the practice can show.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Practice Owner

Panel median The Practice Owner This judge’s scores over the panel median. Each label opens its reasoning below.
Scores per criterion, in stars out of 5
Criterion Panel median The Practice Owner
Booking page & client experience 3.5 of 5 3 of 5
Calendar sync & availability rules 1.5 of 5 1.5 of 5
Team, staff & location scheduling 1.5 of 5 1.5 of 5
Reminders, payments & no-show protection 3 of 5 3 of 5
Integrations, API & data export 3 of 5 2.5 of 5
European sovereignty 2 of 5 2 of 5
Pricing transparency 3 of 5 3 of 5

Booking page & client experience

How this is scored

What the person booking sees and can do: a booking page with the services or meeting types on offer, their durations and prices, booking questions, an embed or widget for the business's own website, time zones and languages, group or class bookings, and links to reschedule or cancel without calling.

0 — Not a booking product: no page or widget where a customer picks a slot; appointments are entered by staff only.

3 — A booking page or form exists, but the pages say little about how it works: types of appointment, booking questions, embedding and rescheduling are not described.

5 — A booking page with several appointment or service types of their own duration, custom booking questions, and a way to put it on the business's website (link, embed or widget); confirmations carry a link to reschedule or cancel.

8 — In addition: group or class bookings with seat limits, booking pages in several languages with automatic time-zone handling, branding without the vendor's logo, multi-step selection of service, staff member and location, and a booking flow the vendor states is accessible or mobile-optimised.

10 — Booking as a finished storefront: packages, memberships or recurring bookings, intake forms with conditional questions, booking from Google or other directories, a customer account with booking history, and an accessibility statement for the booking pages published.

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The Practice Owner

Patients can book any appointment type around the clock, reschedule or cancel themselves, and complete intake forms before the session — exactly the front-desk relief I need — and the scheduler embeds on our own website with our branding, with the vendor mark removable on the top plan. Packages, memberships, gift certificates and a QR-code booking link are also on offer. We found no public information on class or group bookings with seat limits, booking pages in several languages, or an accessibility statement for the booking flow. 2 3

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Calendar sync & availability rules

How this is scored

How the product knows when someone is free: two-way sync with Google, Microsoft 365 and Outlook, iCloud or CalDAV, conflict checks across several calendars, working hours and exceptions, buffers, minimum notice and booking windows, daily limits, and rooms or equipment that must be free as well.

0 — No calendar: no availability is kept and no sync with any calendar is offered.

3 — An internal calendar or a one-way export (iCal feed), but no stated two-way sync and few availability rules beyond opening hours.

5 — Two-way sync with Google and Microsoft calendars that blocks booked times, working hours with exceptions, and buffers or minimum notice per appointment type.

8 — In addition: several calendars per person checked for conflicts, iCloud or CalDAV, booking windows and daily or weekly limits, holidays and absences, and resources (rooms, equipment, chairs) that must be free alongside the person.

10 — Availability that runs a multi-site business: per-location and per-resource schedules, capacity rules across staff and rooms, sync behaviour and latency documented, and changes in any connected calendar reflected without double bookings, as stated in the documentation.

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The Practice Owner

The pages show an internal calendar offering with plans covering one, six or thirty-six calendars, and time zones and locations can be set. We found no public information on two-way sync with Google or Microsoft calendars, on buffers, minimum notice or booking windows, or on rooms and equipment that must be free alongside the therapist — and checking my two treatment rooms against six therapists is the make-or-break for me. 2 3

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Team, staff & location scheduling

How this is scored

How bookings are shared out across more than one person: staff profiles and the services each offers, round-robin and collective (all-hands) meetings, routing forms that send a booking to the right person, several locations, roles and permissions for admins and staff, and single sign-on for larger teams.

0 — A single-user tool with no way to add staff or a team.

3 — Several users or staff calendars can be added, but how bookings are distributed among them and who may change what is not described.

5 — Several staff or team members with their own availability, the customer choosing a person or the system assigning one (round-robin or "any available"), and an admin role that manages the team.

8 — In addition: weighted or priority round-robin, collective bookings that need several people at once, routing by form answers, several locations with their own staff, granular roles and permissions, and reporting per staff member.

10 — Scheduling as a team system: SSO and user provisioning (SAML, SCIM), routing that takes ownership from a CRM, managed templates the organisation pushes to every member, audit logs of changes, and distribution fairness reported.

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The Practice Owner

Plans scale by calendar count up to unlimited on the enterprise tier with a centralized dashboard to manage them all, and staff and locations appear in the time-zone settings, so a six-therapist practice fits on paper. We found no public information on how bookings are distributed among staff — round-robin, "any available", or the client choosing a therapist — nor on admin roles and permissions for my practice manager. 2 3

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Reminders, payments & no-show protection

How this is scored

How the product keeps a booked slot from turning into an empty one: confirmations and reminders by email and SMS, payment or deposit at booking, cancellation and late-cancellation policies, fees for no-shows, waiting lists that refill cancelled slots, and follow-ups after the appointment.

0 — No notifications to the person booking: no confirmation, no reminder.

3 — Email confirmations are sent, but reminders, payments and cancellation rules are not described.

5 — Automatic email reminders with configurable timing, SMS reminders (included or as a paid add-on), and payment at booking through at least one named provider such as Stripe or PayPal.

8 — In addition: deposits or partial prepayment, a cancellation deadline the system enforces, no-show or late-cancellation fees, a waiting list that fills freed slots, and follow-up or review messages after the appointment.

10 — No-show protection as a measured process: no-show rates reported, card-on-file or pre-authorisation charged by policy, reminder channels per customer (email, SMS, messenger), refunds and vouchers handled in the product, and the cancellation and payment terms shown to the customer configurable per service.

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The Practice Owner

Automated email confirmations and reminders are built in, text reminders arrive from the Standard plan upward (with a "check global availability" note I would have to verify for my country), clients can be required to accept terms and cancellation policies at booking, and a waitlist fills last-minute cancellations. Payments at booking run through Stripe, Square, PayPal or Venmo. We found no public information on deposits or partial prepayment, system-enforced cancellation deadlines with no-show fees, or follow-up messages after the appointment. 2 3

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Integrations, API & data export

How this is scored

What the product connects to and how the data gets out again: video-meeting links (Zoom, Teams, Google Meet), CRM and marketing tools, automation platforms (Zapier, Make), a documented API and webhooks, website and app-store integrations, and an export of bookings and customer records.

0 — No integrations and no export; bookings stay in the product.

3 — A few named integrations or an export of bookings, but no API or webhooks described.

5 — Video-meeting links created automatically for at least one named tool, a connection to an automation platform or a few named CRM or marketing tools, and an export of bookings or customers.

8 — In addition: a documented public API and webhooks, native CRM integrations named (HubSpot, Salesforce or similar), an integrations directory, and a full export of bookings, customers and booking-form answers.

10 — Built to be connected and left: an API covering every object with its documentation and rate limits published, embeddable components or an SDK, a self-hosting or open-source option or a stated migration path, and the complete account data exportable in a documented format.

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The Practice Owner

Google Meet, Zoom and GoToMeeting integrations for online meetings are named, developer API documentation is published with custom API access on the top tier, and an extensions directory connects third-party services. We found no public information on webhooks, on named CRM or automation-platform connections, or on an export of bookings and client records — and getting my booking history and client data out again is not something I will take on faith. 3 4 6

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European sovereignty

How this is scored

Who the contracting entity and the parent company are, where booking and customer data is hosted, and who the subprocessors are: hosting, the SMS gateway, email delivery, payment providers, video tools and analytics. Independently sourced by the sovereignty pipeline; booking data names who sees a doctor, a lawyer or a therapist and when, so the whole chain counts, not only the database.

0 — Non-EU vendor and contracting entity, no data processing agreement offered, and neither hosting location nor subprocessors stated.

3 — A privacy policy and a data processing agreement exist, but the vendor and hosting are outside the EU (or hosting is unstated) and subprocessors are not listed.

5 — A data processing agreement and a subprocessor list are published, and either EU hosting or an EU contracting entity is stated, while parts of the chain (SMS, email, analytics, support) run through non-EU providers.

8 — EU contracting entity and EU hosting on named infrastructure, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated.

10 — Sovereign end to end and evidenced: European ownership, entity, hosting and every subprocessor including SMS and email, data export and deletion documented, and certifications published with their scope rather than implied.

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The Practice Owner

As a non-US customer I would contract with Squarespace Ireland Limited in Dublin, a Data Processing Addendum forms part of the agreement, Squarespace acknowledges acting as processor for customer-controlled information, and payment processors Stripe and PayPal plus financial vendors Sift, Inscribe and Plaid are named. We found no public information on where booking and client data is hosted, on the hosting, SMS gateway or email subprocessors behind the appointment chain, or on ISO 27001 or SOC 2 certification. For data that names who sees a physiotherapist and when, that chain is not shown end to end. 4 5 6

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Pricing transparency

How this is scored

Whether a buyer can compute the real annual cost from public pages alone: price per user, staff member, location or calendar, what the free plan covers, which features (SMS reminders, payments, round-robin, SSO, branding removal) sit in which tier, the cost of SMS credits and payment fees, setup and minimum term.

0 — No public prices at all; every customer is a sales call.

3 — A starting price or a free plan is published, but what scales the cost (users, staff, bookings, SMS) and what each tier includes is unclear.

5 — Tiers are public with their prices per user, staff member or location and their main features, while at least one commonly needed piece (SMS credits, payment fees, an enterprise tier) is unpriced or "on request".

8 — Every tier priced publicly with its scaling unit, add-ons and SMS credits priced, monthly and annual prices both shown, and VAT treatment and minimum term stated.

10 — Complete price computability: annual cost derivable for a given team size, location count and SMS volume, with every add-on, setup, support and payment fee and the cancellation and data-return terms published.

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The Practice Owner

Starter, Standard and Premium plans are published at $16/month, $27/month and $55/month with one, six and thirty-six calendars respectively, paying annually saves 20%, prices are in USD exclusive of taxes, and the vendor states there are no set-up, cancellation or support fees. The text-message credits and payment-processing fees that would drive my real annual cost are not priced, and the enterprise tier lists features with no price. My six therapists fit on Standard, but I cannot compute the true yearly bill without knowing what the reminders cost. 3 6

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European sovereignty — proven facts

0 of 6 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Hosting location Not determined — uncited Report an error
Hosting options Not determined — uncited Report an error
Open source Not determined — uncited Report an error
Data processing agreement Not determined ⚠ unverified — uncited Report an error
Transfer impact assessment Not determined — uncited Report an error

Questions about Acuity Scheduling

Is Acuity Scheduling European?

No. whats-best.ai classifies Acuity Scheduling as Rest of world.

Where does Acuity Scheduling store data?

Not stated on the vendor’s pages as of 28 Oct 2026.

Does Acuity Scheduling have a free plan?

Not stated on the vendor’s pages as of 28 Oct 2026.

What are the best alternatives to Acuity Scheduling?

As of 3 Nov 2026, the panel rates zeeg (3.5/5), YouCanBookMe (3.5/5) and SimplyBook.me (3.5/5) highest among the other 18 Appointment Scheduling products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is zeeg (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Acuity Scheduling alternatives.

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (7)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage acuityscheduling.com Checked 28 Oct 2026 Details →
  2. 2 Product features acuityscheduling.com Checked 28 Oct 2026 Details →
  3. 3 Pricing page acuityscheduling.com Checked 28 Oct 2026 Details →
  4. 4 Legal notice www.squarespace.com Checked 28 Oct 2026 Details →
  5. 5 Privacy policy www.squarespace.com Checked 28 Oct 2026 Details →
  6. 6 Terms of service www.squarespace.com Checked 28 Oct 2026 Details →
  7. 7 Security / trust page www.squarespace.com Checked 28 Oct 2026 Details →