Appointment Scheduling
Calendly
Rest of world Report an error0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by Calendly, LLC · calendly.com
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Calendly at a glance
- Vendor
- Calendly, LLC
- Headquarters
- Not stated on the vendor’s pages as of 28 Oct 2026
- Data hosting
- Not stated on the vendor’s pages as of 28 Oct 2026
- Free plan
- Yes, per the vendor’s own page source, captured 28 Oct 2026
- Panel verdict
- The AI panel rates Calendly 3.5/5, the mean of 6 judges. The bench scored Calendly, an appointment scheduling tool, tightly: no criterion's scores span more than one point, so the judges split on nothing material. how scores are made
- As of
- Vendor pages captured 28 Oct 2026; evaluated by the panel 29 Oct 2026. all sources
Read this page as one judge. Each weighs the same scores by what they care about.
The panel's verdict
The bench scored Calendly, an appointment scheduling tool, tightly: no criterion's scores span more than one point, so the judges split on nothing material. Team scheduling is the strength at 9-10 — round-robin with a configurable distribution method, routing forms that can route on Salesforce ownership, SSO/SAML, SCIM provisioning, an audit log and CSV-exportable distribution statistics. Sovereignty is the low point at 4: the contracting entity is Calendly, LLC of Buford, Georgia, processing occurs in the United States and other jurisdictions, the published subprocessor list names almost exclusively US providers, and we found no public information on EU hosting or an EU contracting entity. Booking experience and calendar and availability score 6-7, integrations and data 7-8, reminders and no-shows 6 — the cancellation policy is displayed but does not restrict cancellations, and we found no public information on no-show fees or waiting lists. Pricing transparency spans 5-6: Standard at $10 /seat/mo and Teams at $16 /seat/mo billed yearly are published; we found no public information on the Enterprise tier price, SMS credit costs or payment processing fees.
Speaks for it
- Team scheduling scored 9-10, covering round-robin with a configurable distribution method, routing forms including Salesforce lookup routing, SSO with SAML, SCIM provisioning, an audit log and CSV-exportable distribution statistics
- Calendars connect for Google, Office 365/Outlook.com and Exchange with busy-time checking, buffers, minimum notice and per-day, week or month meeting limits, up to six calendars per user on paid plans
- A documented public API with OAuth and personal access tokens, real-time webhooks with a signing key, and named integrations including HubSpot, Salesforce, Dynamics, Marketo, Pardot and Zapier
- Email and text reminders before and after events are available to all users, customizable from the Standard plan, with payment at booking through Stripe or PayPal including a $150 deposit example
- Per-seat pricing is published with a free tier connecting one calendar, Standard at $10 /seat/mo and Teams at $16 /seat/mo billed yearly, and monthly or yearly billing
Held against it
- Sovereignty scored 4: the contracting entity is Calendly, LLC of Buford, Georgia, processing occurs in the United States and other jurisdictions, the published subprocessor list names almost exclusively US providers (including Twilio for SMS and OpenAI for AI features), and we found no public information on EU hosting or an EU contracting entity
- The data processing agreement states that sensitive personal information and special-category data may not be submitted
- The cancellation policy is displayed but does not restrict cancellations or reschedules, and we found no public information on no-show or late-cancellation fees, waiting lists or card-on-file charges
- We found no public information on iCloud or CalDAV connections, holiday and absence schedules, or rooms and equipment that must also be free
- We found no public price for the Enterprise tier, SMS credits, payment processing fees or the Notetaker and Callie add-on, so a buyer cannot compute a full annual cost from the public pages
Best for
- You run a sales or recruiting team that needs routing forms, round-robin with checkable fairness statistics, centrally managed event types and CRM integrations — team scheduling scored 9-10
- You need to wire bookings into your own tools — the bench scored integrations and data at 7-8 on a documented API, real-time webhooks and CSV exports
- You schedule over Google, Office 365/Outlook.com or Exchange and want buffers, meeting limits and automatic email and text reminders with minimal setup
Avoid if
- You require EU hosting or an EU contracting entity — sovereignty scored 4, the data processing agreement states processing occurs in the United States and other jurisdictions, and the subprocessor list is almost entirely US-based
- Your bookings themselves reveal special-category data, as in medical or legal practices — the data processing agreement states such data may not be submitted
- You depend on enforced no-show protection — ask the vendor: the public pages we read do not show it
- Your scheduling needs rooms or equipment alongside people, or iCloud/CalDAV calendars — only Google, Office 365/Outlook.com and Exchange connections are documented, and we found no public information on resource scheduling
The scores
| Criterion | Panel median |
|---|---|
| Booking page & client experience | 3 of 5 |
| Calendar sync & availability rules | 3.5 of 5 |
| Team, staff & location scheduling | 4.5 of 5 |
| Reminders, payments & no-show protection | 3 of 5 |
| Integrations, API & data export | 4 of 5 |
| European sovereignty | 2 of 5 |
| Pricing transparency | 3 of 5 |
Booking page & client experience
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How this is scored
What the person booking sees and can do: a booking page with the services or meeting types on offer, their durations and prices, booking questions, an embed or widget for the business's own website, time zones and languages, group or class bookings, and links to reschedule or cancel without calling.
0 — Not a booking product: no page or widget where a customer picks a slot; appointments are entered by staff only.
3 — A booking page or form exists, but the pages say little about how it works: types of appointment, booking questions, embedding and rescheduling are not described.
5 — A booking page with several appointment or service types of their own duration, custom booking questions, and a way to put it on the business's website (link, embed or widget); confirmations carry a link to reschedule or cancel.
8 — In addition: group or class bookings with seat limits, booking pages in several languages with automatic time-zone handling, branding without the vendor's logo, multi-step selection of service, staff member and location, and a booking flow the vendor states is accessible or mobile-optimised.
10 — Booking as a finished storefront: packages, memberships or recurring bookings, intake forms with conditional questions, booking from Google or other directories, a customer account with booking history, and an accessibility statement for the booking pages published.
The Practice Owner
Event types carry their own durations, booking questions like a phone field can be added, returning patients' details can be remembered, the page embeds on our website with matching colors, time zones are detected for both sides, and cancel/reschedule links go out in invitations and reminders. Group and one-to-one bookings both exist and an event can be set to another language. We found no public information on seat limits for group events, on removing the vendor's branding, or on accessibility of the booking flow, so it stays short of a finished storefront with intake forms or patient accounts. 2 3 9 10 12 15
The Salon Owner
Each service can carry its own name, duration and host, with booking-form questions like a phone field, secret services hidden from the public page, a preview before publishing, an embed with custom colors for my salon site, and cancel/reschedule links on the confirmations. Guests up to ten can be added, the page language can be changed and time zones are detected automatically, but I found no public information on seat limits for group classes, branding without the vendor's logo, or an accessibility statement for the booking pages. 9 10 12 3 15 2
The Sales Team Lead
The booking page covers what my reps' prospects see: one-on-one, multi-host and group event types with their own durations, custom questions including a phone field, cancel and reschedule links in the invitations, automatic host and invitee time-zone detection, a per-event language option, and an embed with custom colours for our own site. Seat limits on group events, white-labelling and an accessibility statement aren't described on the captured pages, so I stop short of the top band. 2 9 10 12 15
The Independent Consultant
The booking page is well documented: event types with their own name, duration, location and hosts, custom booking questions with a phone field, guests up to ten, an embed for my website with customizable colors, and cancel and reschedule links in the invitations and reminders. Group events, language switching per event type and automatic time-zone detection for both sides push it further, though I found no public information on seat limits for group events, removing the Calendly branding, or an accessibility statement for the booking pages. 2 3 9 10 12 15 17
The Data Protection Officer
A booking page is documented with one-on-one, multi-host and group event types each carrying a name, duration, location and host, custom questions such as a phone-number field, a website embed with customisable colours, and cancel and reschedule links in the invitation emails. Automatic time-zone detection for host and invitee and an event-language option are described; we found no public information on seat limits for group events, branding without the vendor's logo, or an accessibility statement for the booking pages. 2 9 10 12 15 3
The Skeptic
The booking pages carry one-on-one, multi-host and group event types with their own duration and location, custom questions such as a phone field and a split name field, embeddable on the business's site with customizable colors, and confirmation emails include cancel and reschedule links invitees can use themselves. It stays short of the top anchors: we found no public information on seat limits for group bookings, removal of the vendor's branding, an accessibility statement, or multi-step selection of service, staff member and location — the language option is only a per-event "change the language" setting. 2 3 9 10 12 15
Calendar sync & availability rules
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How this is scored
How the product knows when someone is free: two-way sync with Google, Microsoft 365 and Outlook, iCloud or CalDAV, conflict checks across several calendars, working hours and exceptions, buffers, minimum notice and booking windows, daily limits, and rooms or equipment that must be free as well.
0 — No calendar: no availability is kept and no sync with any calendar is offered.
3 — An internal calendar or a one-way export (iCal feed), but no stated two-way sync and few availability rules beyond opening hours.
5 — Two-way sync with Google and Microsoft calendars that blocks booked times, working hours with exceptions, and buffers or minimum notice per appointment type.
8 — In addition: several calendars per person checked for conflicts, iCloud or CalDAV, booking windows and daily or weekly limits, holidays and absences, and resources (rooms, equipment, chairs) that must be free alongside the person.
10 — Availability that runs a multi-site business: per-location and per-resource schedules, capacity rules across staff and rooms, sync behaviour and latency documented, and changes in any connected calendar reflected without double bookings, as stated in the documentation.
The Practice Owner
Connected Google, Office 365/Outlook.com and Exchange calendars are checked for busy times and new bookings written back to them, up to six per person on paid plans, with preferred hours, buffers, minimum notice, date ranges and daily-to-monthly meeting limits all documented. For my two treatment rooms the gap is decisive: we found no public information on rooms or equipment that must be free alongside the therapist, nor on iCloud or CalDAV sync. 2 11 12
The Salon Owner
Busy times are read from Google, Outlook and Office 365 calendars with meetings written back, and paid plans let each stylist connect up to six calendars; buffers, minimum notice, booking date ranges and meeting limits per day, week or month are all documented. I found no public information on iCloud or CalDAV, holiday closures, or rooms and equipment that must also be free, and connected calendars apply to all event types rather than being assignable per service. 2 11 12
The Sales Team Lead
Connected Google, Outlook, Office 365 and Exchange calendars are checked for busy times and new meetings are written back into them — the two-way sync that keeps my team from double-booking — and paid plans connect up to six calendars per user. Buffers, minimum notice, daily, weekly and monthly meeting limits and booking date ranges are all documented; I found no public information on iCloud or CalDAV support or on rooms and equipment scheduling. 2 11 12
The Independent Consultant
My two must-haves are documented: built-in buffers and breaks to protect time after a call, and connected Google, Outlook and Office calendars checked for busy times so my private calendar is respected, alongside minimum scheduling notice, booking date ranges and daily, weekly or monthly meeting limits. Paid plans connect up to six calendars, but I found no public information on iCloud or CalDAV, holidays and absences, or resources, and the help pages state connected calendars cannot be assigned to individual event types. 2 3 11 12
The Data Protection Officer
Connected Google, Outlook and Exchange calendars are checked for busy times and new meetings are written back into them, with up to six connected calendars per user on paid plans, preferred meeting hours, buffers, minimum scheduling notice, booking date ranges, and meeting limits per day, week or month. We found no public information on iCloud or CalDAV connections, holiday and absence schedules, or rooms and equipment that must also be free alongside the person. 2 11 12
The Skeptic
Calendars connect for Google, Office 365/Outlook.com and Exchange, busy times are checked to avoid double bookings across up to six calendars per user on paid plans, and availability rules run deep — buffers, minimum scheduling notice, booking date ranges, and meeting limits per day, week or month across event types and hosts. We found no public information on iCloud or CalDAV, holiday and absence schedules, or rooms and equipment that must be free alongside the person, so I stop short of the higher anchor. 2 11 12
Team, staff & location scheduling
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How this is scored
How bookings are shared out across more than one person: staff profiles and the services each offers, round-robin and collective (all-hands) meetings, routing forms that send a booking to the right person, several locations, roles and permissions for admins and staff, and single sign-on for larger teams.
0 — A single-user tool with no way to add staff or a team.
3 — Several users or staff calendars can be added, but how bookings are distributed among them and who may change what is not described.
5 — Several staff or team members with their own availability, the customer choosing a person or the system assigning one (round-robin or "any available"), and an admin role that manages the team.
8 — In addition: weighted or priority round-robin, collective bookings that need several people at once, routing by form answers, several locations with their own staff, granular roles and permissions, and reporting per staff member.
10 — Scheduling as a team system: SSO and user provisioning (SAML, SCIM), routing that takes ownership from a CRM, managed templates the organisation pushes to every member, audit logs of changes, and distribution fairness reported.
The Practice Owner
Round-robin events auto-assign the next available host with a configurable distribution method, per-host schedules and locations, collective events, routing forms that direct a patient by their answers, owner and admin roles, and a CSV showing how meetings were distributed across the team. Enterprise layers on SSO with SAML, SCIM provisioning, audit logs, domain control and Salesforce lookup routing driven by account, contact or lead ownership. Close to a full team system. 2 3 8 11 13 14
The Salon Owner
Round robin with a configurable distribution method, per-host schedules and locations, collective events, routing forms that qualify and direct visitors, and owners, admins and group admins with defined edit rights cover my eleven chairs, and a CSV download shows how meetings were distributed among the team. The enterprise pages also show single sign-on with SAML, SCIM provisioning, Salesforce routing based on record ownership, centrally managed event types and an audit log, though I found no public information on whether a customer can pick a specific stylist by name on the page. 13 14 9 2 8 3
The Sales Team Lead
Everything I run my floor on is evidenced: routing forms that direct a booking by industry, company size and interests; Salesforce lookup routing that assigns by account, contact, lead or opportunity ownership; round-robin that books the next available host with a configurable distribution method and a CSV showing how events were distributed among team members — fairness I can actually check — plus collective events, team templates, centrally managed event types, granular admin roles, SSO with SAML, SCIM provisioning and audit logs. 2 3 8 13 14
The Independent Consultant
Far more than I need as one person, but the documentation is unusually complete: round-robin with a configurable distribution method and per-host schedules and locations, collective events, routing forms that can route on Salesforce ownership, centrally managed event types and team templates, plus SSO with SAML and SCIM provisioning, a real-time audit log and round-robin distribution statistics downloadable as a CSV. The only soft spot is that weighted round-robin and locations with their own dedicated staff are not clearly spelled out. 2 3 8 9 11 13 14
The Data Protection Officer
Round-robin events assign the next available host with a configurable distribution method, per-host schedules and per-host locations, collective events bring several people together, and routing forms steer visitors by their answers and even by Salesforce ownership of an account, contact, lead or opportunity. Distinct owner, admin and group-admin edit rights, single sign-on with SAML and SCIM provisioning, centrally managed event types, a real-time audit log, and a downloadable report of event distribution across team members are all documented. 13 14 9 8 3 11
The Skeptic
This is where the pages are strongest: round robin with a configurable distribution method, per-host schedules and locations, and distribution statistics exportable as CSV; collective events; routing forms that can route on Salesforce account or lead ownership and block email domains; centrally managed event types and team templates; flexible admin and group-admin roles; and SSO/SAML, SCIM provisioning and audit logs documented. I dock a point only because locations are handled per host rather than as a first-class multi-location object with its own staff. 2 3 8 13 14
Reminders, payments & no-show protection
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How this is scored
How the product keeps a booked slot from turning into an empty one: confirmations and reminders by email and SMS, payment or deposit at booking, cancellation and late-cancellation policies, fees for no-shows, waiting lists that refill cancelled slots, and follow-ups after the appointment.
0 — No notifications to the person booking: no confirmation, no reminder.
3 — Email confirmations are sent, but reminders, payments and cancellation rules are not described.
5 — Automatic email reminders with configurable timing, SMS reminders (included or as a paid add-on), and payment at booking through at least one named provider such as Stripe or PayPal.
8 — In addition: deposits or partial prepayment, a cancellation deadline the system enforces, no-show or late-cancellation fees, a waiting list that fills freed slots, and follow-up or review messages after the appointment.
10 — No-show protection as a measured process: no-show rates reported, card-on-file or pre-authorisation charged by policy, reminder channels per customer (email, SMS, messenger), refunds and vouchers handled in the product, and the cancellation and payment terms shown to the customer configurable per service.
The Practice Owner
Email and text reminders before and after events with customizable subject and body from the Standard plan, SMS running through Twilio, and payments at booking through Stripe and PayPal including a worked example of a client paying a $150 deposit upfront. But the cancellation policy is only displayed — the help pages state it doesn't restrict cancellations or reschedules based on the policy — and we found no public information on no-show or late-cancellation fees or a waiting list that refills cancelled slots. 1 3 5 15 16
The Salon Owner
Email and text reminders before and after events are documented for every plan with customisable subjects and bodies from Standard up, payments run through Stripe and PayPal, and the homepage shows a 'Client pays $150 deposit upfront' example alongside follow-up features — so the colour deposit is covered. The help centre states the cancellation policy is displayed but does not restrict cancellations or reschedules, and I found no public information on no-show or late-cancellation fees, card-on-file charges, or a waiting list that refills a freed slot, which is exactly the half I need for a Saturday that is gone by Wednesday. 16 3 1 15 5
The Sales Team Lead
Email and text reminders before and after events are built in and customisable from Standard up, payments run through Stripe and PayPal with a deposit option, and no-shows are tracked as events through the API. The captured help page states the cancellation policy is displayed but cancellations are not restricted based on it, and I found no public information on waiting lists or no-show fees. 3 15 16 18
The Independent Consultant
Automatic email and text reminders before and after each event, managed per event type and customizable on the Standard plan and up, plus payment at booking through Stripe or PayPal with a worked example reading "Client pays $150 deposit upfront" — that covers my essentials without me lifting a finger. But the help pages state plainly that a cancellation policy is displayed and not enforced, and I found no public information on no-show or late-cancellation fees or a waiting list that refills cancelled slots. 1 3 5 9 15 16
The Data Protection Officer
Email and text reminders before and after events are available to all users with customisable subject and body from the Standard plan, and payments at booking run through Stripe and PayPal, including a documented example of a client paying $150 deposit upfront. The help centre states the cancellation policy is displayed but does not restrict cancellations or reschedules; we found no public information on waiting lists, no-show or late-cancellation fees, or card-on-file charges. 16 15 1 3 5
The Skeptic
Email and text reminders before and after events are available on all paid plans, payments run through Stripe and PayPal including an example $150 client deposit, and no-shows at least exist as API events — but the help pages state plainly that the cancellation policy is displayed, not enforced. We found no public information on waiting lists that refill freed slots, no-show or late-cancellation fees, or what the SMS reminders cost; the terms bind you to Twilio's acceptable-use policy rather than pricing the channel. 1 3 5 15 16
Integrations, API & data export
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How this is scored
What the product connects to and how the data gets out again: video-meeting links (Zoom, Teams, Google Meet), CRM and marketing tools, automation platforms (Zapier, Make), a documented API and webhooks, website and app-store integrations, and an export of bookings and customer records.
0 — No integrations and no export; bookings stay in the product.
3 — A few named integrations or an export of bookings, but no API or webhooks described.
5 — Video-meeting links created automatically for at least one named tool, a connection to an automation platform or a few named CRM or marketing tools, and an export of bookings or customers.
8 — In addition: a documented public API and webhooks, native CRM integrations named (HubSpot, Salesforce or similar), an integrations directory, and a full export of bookings, customers and booking-form answers.
10 — Built to be connected and left: an API covering every object with its documentation and rate limits published, embeddable components or an SDK, a self-hosting or open-source option or a stated migration path, and the complete account data exportable in a documented format.
The Practice Owner
A documented public API with OAuth and personal access tokens, real-time webhooks with a signing key covering scheduled events, invitee answers including custom questions, contacts and routing submissions, named connections to HubSpot, Salesforce, Mailchimp, Marketo, Pardot, Dynamics, Zapier, Stripe, PayPal, Zoom, Google Meet and Teams, and CSV exports of routing responses and round-robin statistics. We found no public information on published rate limits, an SDK, or a self-hosting or stated migration option. 3 13 14 17 18
The Salon Owner
A documented API with real-time webhooks covers scheduled events, contacts, invitee details including custom question answers, with native connections to HubSpot, Salesforce, Microsoft Dynamics, Marketo, Pardot, Mailchimp and Zapier, plus Google Analytics and Meta Pixel. CSV exports exist for routing responses and round robin statistics, but I found no public information on published API rate limits, an integrations directory, a self-hosting or migration path, or a documented full-account export of my client records. 17 18 3 14 13
The Sales Team Lead
A documented API with personal access tokens and OAuth, webhooks with a signing key delivered in real time, and resources covering scheduled events, invitee details including custom question answers, contacts, routing forms and data compliance — enough to write a booking into the CRM before the call starts. HubSpot, Salesforce, Dynamics 365, Marketo, Pardot and Zapier are named, with CSV exports of routing responses and round-robin statistics; I found no published rate limits, SDK or self-hosting path. 3 14 17 18
The Independent Consultant
A documented API with OAuth and personal access tokens, real-time webhooks with a signing key across a long list of resources including scheduled events and custom question answers, plus named integrations for HubSpot, Salesforce, Marketo, Pardot, Microsoft Dynamics and Zapier — more than enough to wire bookings into my own website and tools. Routing form responses export as CSV, though I found no public information on published rate limits, an integrations directory, or a full documented export of bookings and customers. 3 14 17 18
The Data Protection Officer
A documented public API with OAuth and personal-access-token authentication covers scheduled events, invitee details including custom question answers, contacts, routing forms and a data-compliance area, with real-time webhooks, signing keys and developer documentation; native HubSpot and Salesforce connections and Zapier automation are named. The data processing agreement promises return or secure destruction of personal data on request or termination and account deletion is effective immediately, which is the export and deletion footing I look for; we found no public information on published API rate limits or a bulk export of the complete booking and customer records. 17 18 3 6 5
The Skeptic
A documented public API with OAuth and personal-access tokens, realtime webhooks with signing keys and per-scope subscriptions, an endpoint that returns invitee names and custom question answers, named CRM integrations (HubSpot, Salesforce, Marketo, Pardot, Dynamics), Zapier, and CSV exports of routing-form responses and round-robin statistics — the data has documented ways out. I stop at the anchor it reaches because we found no public information on published rate limits, an SDK, a self-hosting or migration option, or a single documented full-account export. 3 13 14 17 18
European sovereignty
panel opinion
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How this is scored
Who the contracting entity and the parent company are, where booking and customer data is hosted, and who the subprocessors are: hosting, the SMS gateway, email delivery, payment providers, video tools and analytics. Independently sourced by the sovereignty pipeline; booking data names who sees a doctor, a lawyer or a therapist and when, so the whole chain counts, not only the database.
0 — Non-EU vendor and contracting entity, no data processing agreement offered, and neither hosting location nor subprocessors stated.
3 — A privacy policy and a data processing agreement exist, but the vendor and hosting are outside the EU (or hosting is unstated) and subprocessors are not listed.
5 — A data processing agreement and a subprocessor list are published, and either EU hosting or an EU contracting entity is stated, while parts of the chain (SMS, email, analytics, support) run through non-EU providers.
8 — EU contracting entity and EU hosting on named infrastructure, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated.
10 — Sovereign end to end and evidenced: European ownership, entity, hosting and every subprocessor including SMS and email, data export and deletion documented, and certifications published with their scope rather than implied.
The Practice Owner
A published data processing agreement with Standard Contractual Clauses, the Irish Data Protection Commission named, a subprocessor list and SOC 2 Type 2 and ISO 27001 certifications exist, which is more than bare paperwork. But the contracting entity is Calendly LLC of Buford, Georgia, processing is stated to occur in the United States and other jurisdictions outside the residence of the data subjects, and the listed chain — Twilio for SMS, Zendesk and Intercom for support, Google for infrastructure and analytics — is essentially all USA, with no EU hosting option on the captured pages. The data processing agreement also states that sensitive personal information and special-category data may not be submitted at all, which is precisely what my patients' physiotherapy records are. 4 5 6 7 8
The Salon Owner
The contract is with Calendly, LLC of Buford, Georgia, processing occurs in the United States and other jurisdictions, and the published subprocessor list is almost entirely US-based, including Twilio for SMS and OpenAI for meeting summaries and SMS compliance. A processor agreement, SCCs and Data Privacy Framework participation, ISO 27001, SOC 2 and PCI certifications, and Berlin and London representatives are stated, but no EU hosting option or EU contracting entity appears anywhere, so the whole chain holding who books when sits with US providers. 4 6 7 8
The Sales Team Lead
The contracting entity is Calendly, LLC in Georgia, USA, the data processing agreement states processing occurs in the United States, and a published subprocessor list names providers — Twilio for SMS, OpenAI for AI features, Google for infrastructure — located almost entirely outside the EU. A data processing agreement, Data Privacy Framework certification, standard contractual clauses and EEA and UK representatives exist, but I found no EU hosting option or EU contracting entity in the captured pages, and the cloud host is unnamed. 4 6 7 8
The Independent Consultant
Calendly is a US company and its data processing agreement states that processing occurs in the United States and other jurisdictions; a subprocessor list is published, but it names almost exclusively US providers, including Twilio for SMS and OpenAI for the AI features. Certifications including ISO 27001 and SOC 2 Type 2 are published and an EEA representative sits in Berlin, yet I found no public information on EU hosting or an EU contracting entity, so my DACH clients' booking data would run through an American chain end to end. 4 6 7 8
The Data Protection Officer
A data processing agreement with Standard Contractual Clauses, an Irish Data Protection Commission reference and annual audit reports is published, and the subprocessor list names each provider down to Twilio as the SMS gateway, with locations and privacy contacts — exactly the disclosure depth I require. The contracting entity is Calendly LLC of Buford, Georgia, processing occurs in the United States and other jurisdictions with no EU hosting option offered, and almost every listed subprocessor runs from the USA; the same agreement also prohibits submitting special-category data, which my medical and legal practices cannot accept where a booking itself reveals who is a patient or a client. 6 7 5 4 8
The Skeptic
Calendly, Inc. of Buford, Georgia contracts and processes in the United States, and the subprocessor list shows SMS through Twilio, analytics through Google, Datadog and Cloudflare, AI meeting summaries through OpenAI, and support through Zendesk and Intercom — all but a couple of entries in the USA. The DPA with SCCs, DPF participation, an EEA representative in Berlin and SOC 2/ISO 27001 certifications do real work, but there is no EU hosting option and no EU contracting entity anywhere in the captured pages, so the chain never reaches European ground. 4 5 6 7 8
Pricing transparency
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How this is scored
Whether a buyer can compute the real annual cost from public pages alone: price per user, staff member, location or calendar, what the free plan covers, which features (SMS reminders, payments, round-robin, SSO, branding removal) sit in which tier, the cost of SMS credits and payment fees, setup and minimum term.
0 — No public prices at all; every customer is a sales call.
3 — A starting price or a free plan is published, but what scales the cost (users, staff, bookings, SMS) and what each tier includes is unclear.
5 — Tiers are public with their prices per user, staff member or location and their main features, while at least one commonly needed piece (SMS credits, payment fees, an enterprise tier) is unpriced or "on request".
8 — Every tier priced publicly with its scaling unit, add-ons and SMS credits priced, monthly and annual prices both shown, and VAT treatment and minimum term stated.
10 — Complete price computability: annual cost derivable for a given team size, location count and SMS volume, with every add-on, setup, support and payment fee and the cancellation and data-return terms published.
The Practice Owner
Standard is listed at $10 per seat per month and Teams at $16 per seat per month, both billed yearly with savings of up to 20% advertised, a free tier allows one calendar against six on paid plans, and the terms state month-to-month or 12-month commitments with taxes on the customer. I still cannot compute my real annual cost: we found no public information on the price of SMS reminders beyond Twilio limits per user per month, on payment processing fees, on the Notetaker and Callie add-on, or on the Enterprise tier. 3 5 11
The Salon Owner
Prices are public per seat — Standard at $10 /seat/mo and Teams at $16 /seat/mo, with monthly or yearly billing and a stated yearly saving of up to 20 percent — and the terms spell out month-to-month or twelve-month terms, billing in advance, that I pay the taxes, and that fees are non-refundable. What I cannot compute from the public pages is the Enterprise and Teams Plus tiers, the cost of SMS credits, and the price of the Notetaker and Callie add-on, and free accounts inactive over six months may be terminated. 3 5 13
The Sales Team Lead
The pricing page publishes a free plan plus Standard at $10 /seat/mo and Teams at $16 /seat/mo billed yearly, with monthly or yearly billing, and the terms state month-to-month or twelve-month terms, fees non-refundable, taxes on the customer, and one connected calendar on the free plan versus six on paid. I found no public price for the Enterprise tier, for SMS credits, or for payment processing fees. 3 5 11
The Independent Consultant
The tiers are public with their scaling unit: a free plan connecting one calendar, Standard at $10 /seat/mo and Teams at $16 /seat/mo billed yearly, monthly and yearly billing both offered, and month-to-month or twelve-month terms stated in the customer terms. But I found no public information on the price of SMS credits or payment processing fees, and the Enterprise tier runs on invoice billing, so as a one-person buyer I cannot compute my true first-year cost with text reminders from the public pages alone. 3 5 11
The Data Protection Officer
Public tiers run from an always-free plan to Standard at $10 /seat/mo and Teams at $16 /seat/mo billed yearly, with monthly and yearly billing both shown, the customer responsible for taxes, and month-to-month or twelve-month terms stated. We found no public information on the price of SMS credits, payment processing fees, or the Enterprise tier, so a practice cannot compute its full annual cost from public pages alone. 3 5 11
The Skeptic
Standard at "$10 /seat/mo" and Teams at "$16 /seat/mo" billed yearly with monthly and annual billing both shown, a free tier capped at one calendar against six on paid plans, month-to-month or 12-month terms, fees non-refundable and taxes on the customer — the per-seat scaling is honest and legible. But the Enterprise tier is unpriced, round robin sits only in Teams and above, and we found no public information on SMS credit costs or payment processing fees, so a buyer cannot compute the full annual bill from the public pages. 3 5 11 13
European sovereignty — proven facts
0 of 6 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined ⚠ unverified | — | uncited Report an error |
|---|---|---|---|
| Hosting location | Not determined ⚠ unverified | — | uncited Report an error |
| Hosting options | Not determined | — | uncited Report an error |
| Open source | Not determined | — | uncited Report an error |
| Data processing agreement | Not determined ⚠ unverified | — | uncited Report an error |
| Transfer impact assessment | Not determined | — | uncited Report an error |
Questions about Calendly
Is Calendly European?
No. whats-best.ai classifies Calendly as Rest of world.
Where does Calendly store data?
Not stated on the vendor’s pages as of 28 Oct 2026.
Does Calendly have a free plan?
Yes. Calendly has a free plan, per the vendor’s page captured 28 Oct 2026.
What are the best alternatives to Calendly?
As of 3 Nov 2026, the panel rates zeeg (3.5/5), YouCanBookMe (3.5/5) and SimplyBook.me (3.5/5) highest among the other 18 Appointment Scheduling products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is zeeg (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Calendly alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 28 Oct 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- Weak sourcing — Legal entity, Hosting location, Data processing agreement. Not confirmed on the vendor’s own pages as captured.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 38 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 12 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 9 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 8 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 6 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 5 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 3 subprocessors facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 1 data fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 hosting fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 3 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown. Know more? Tell us
- 6 of the readings below were written against an earlier fact sheet — a fact has been corrected, added or pulled since. Until the panel next runs on this product you are reading the older judgement. Know more? Tell us
Sources (18)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage calendly.com Checked 28 Oct 2026 Details →
- 2 Product features calendly.com Checked 28 Oct 2026 Details →
- 3 Pricing page calendly.com Checked 28 Oct 2026 Details →
- 4 Privacy policy calendly.com Checked 28 Oct 2026 Details →
- 5 Terms of service calendly.com Checked 28 Oct 2026 Details →
- 6 Data processing agreement calendly.com Checked 28 Oct 2026 Details →
- 7 Subprocessor list calendly.com Checked 28 Oct 2026 Details →
- 8 Security / trust page calendly.com Checked 28 Oct 2026 Details →
- 9 Booking page & client experience — found from sitemap calendly.com Checked 28 Oct 2026 Details →
- 10 Booking page & client experience — found from sitemap calendly.com Checked 28 Oct 2026 Details →
- 11 Calendar sync & availability rules — found from sitemap calendly.com Checked 28 Oct 2026 Details →
- 12 Calendar sync & availability rules — found from sitemap calendly.com Checked 28 Oct 2026 Details →
- 13 Team, staff & location scheduling — found from sitemap calendly.com Checked 28 Oct 2026 Details →
- 14 Team, staff & location scheduling — found from sitemap calendly.com Checked 28 Oct 2026 Details →
- 15 Reminders, payments & no-show protection — found from sitemap calendly.com Checked 28 Oct 2026 Details →
- 16 Reminders, payments & no-show protection — found from sitemap calendly.com Checked 28 Oct 2026 Details →
- 17 Integrations, API & data export — found from sitemap developer.calendly.com Checked 28 Oct 2026 Details →
- 18 Integrations, API & data export — found from sitemap developer.calendly.com Checked 28 Oct 2026 Details →