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Appointment Scheduling

Setmore

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: not determined

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by Setmore · www.setmore.com

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Setmore: AI-assisted analysis on whats-best.ai Setmore: AI-assisted analysis on whats-best.ai (dark)

Add ?theme=dark to the image address for dark backgrounds. The badge shows the category and the month of the latest evaluation, and EU-Made where that is the product’s provenance. It never shows a score.

Setmore at a glance

Vendor
Setmore
Headquarters
Not stated on the vendor’s pages as of 28 Oct 2026
Data hosting
Not stated on the vendor’s pages as of 28 Oct 2026
Free plan
Not stated on the vendor’s pages as of 28 Oct 2026
Panel verdict
The AI panel rates Setmore 3/5, the mean of 6 judges. Setmore is appointment scheduling for small service businesses, and its top scores went to booking experience and integrations and data, each 7 at minimum and maximum, for 24/7 self-booking on a customizable page with website embeds and social 'Book Now' buttons, Reserve with Google, seat reservations for group classes, and a documented Pro API with OAuth 2.0 alongside Zapier, HubSpot, Zoom and Google Meet. how scores are made
As of
Vendor pages captured 28 Oct 2026; evaluated by the panel 29 Oct 2026. all sources

Setmore alternatives, European ones first →

Read this page as one judge. Each weighs the same scores by what they care about.

The Data Protection Officer

Weighted verdict

Signs off booking tools for a group of medical and legal practices, where an appointment alone reveals who is a patient or a client. Wants the contracting entity and hosting named, every subprocessor listed down to the SMS gateway and the email service, calendar access limited to what booking needs, and bookings and customer records that can be exported and deleted on request.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Data Protection Officer

Panel median The Data Protection Officer This judge’s scores over the panel median. Each label opens its reasoning below.
Scores per criterion, in stars out of 5
Criterion Panel median The Data Protection Officer
Booking page & client experience 3.5 of 5 3.5 of 5
Calendar sync & availability rules 3 of 5 3 of 5
Team, staff & location scheduling 3 of 5 3 of 5
Reminders, payments & no-show protection 3 of 5 3 of 5
Integrations, API & data export 3.5 of 5 3.5 of 5
European sovereignty 1.5 of 5 1.5 of 5
Pricing transparency 3 of 5 2.5 of 5

Booking page & client experience

How this is scored

What the person booking sees and can do: a booking page with the services or meeting types on offer, their durations and prices, booking questions, an embed or widget for the business's own website, time zones and languages, group or class bookings, and links to reschedule or cancel without calling.

0 — Not a booking product: no page or widget where a customer picks a slot; appointments are entered by staff only.

3 — A booking page or form exists, but the pages say little about how it works: types of appointment, booking questions, embedding and rescheduling are not described.

5 — A booking page with several appointment or service types of their own duration, custom booking questions, and a way to put it on the business's website (link, embed or widget); confirmations carry a link to reschedule or cancel.

8 — In addition: group or class bookings with seat limits, booking pages in several languages with automatic time-zone handling, branding without the vendor's logo, multi-step selection of service, staff member and location, and a booking flow the vendor states is accessible or mobile-optimised.

10 — Booking as a finished storefront: packages, memberships or recurring bookings, intake forms with conditional questions, booking from Google or other directories, a customer account with booking history, and an accessibility statement for the booking pages published.

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The Data Protection Officer

The captured pages describe a customer-facing booking page where services are displayed and the customer picks a time and team member, with a confirmation carrying a link for virtual appointments and customers able to manage their bookings online. The page can stand alone or be embedded as a website plugin and 'Book Now' buttons across Facebook, Instagram and Google Business Profile, alongside seat reservations for group classes, Reserve with Google, customer profiles with login and appointment history, deep branding customisation, and branding removal on the paid plan. We found no public information on custom booking questions, booking pages in several languages, or a published accessibility statement. 2 3 6 7 12

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Calendar sync & availability rules

How this is scored

How the product knows when someone is free: two-way sync with Google, Microsoft 365 and Outlook, iCloud or CalDAV, conflict checks across several calendars, working hours and exceptions, buffers, minimum notice and booking windows, daily limits, and rooms or equipment that must be free as well.

0 — No calendar: no availability is kept and no sync with any calendar is offered.

3 — An internal calendar or a one-way export (iCal feed), but no stated two-way sync and few availability rules beyond opening hours.

5 — Two-way sync with Google and Microsoft calendars that blocks booked times, working hours with exceptions, and buffers or minimum notice per appointment type.

8 — In addition: several calendars per person checked for conflicts, iCloud or CalDAV, booking windows and daily or weekly limits, holidays and absences, and resources (rooms, equipment, chairs) that must be free alongside the person.

10 — Availability that runs a multi-site business: per-location and per-resource schedules, capacity rules across staff and rooms, sync behaviour and latency documented, and changes in any connected calendar reflected without double bookings, as stated in the documentation.

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The Data Protection Officer

Two-way sync with Google and Office 365 sits on the paid plan and is stated to check the duration and free/busy status of external events, and availability rules are documented in real depth: per-member working hours kept separate from business hours, breaks, one-off blocking events, all-day or timed time off, per-service and seasonal availability, off-hours booking, and per-user time zones. We found no public information on buffers or minimum notice, iCloud or CalDAV, several calendars per person checked for conflicts, or rooms and equipment that must also be free. 3 4 8 9 10

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Team, staff & location scheduling

How this is scored

How bookings are shared out across more than one person: staff profiles and the services each offers, round-robin and collective (all-hands) meetings, routing forms that send a booking to the right person, several locations, roles and permissions for admins and staff, and single sign-on for larger teams.

0 — A single-user tool with no way to add staff or a team.

3 — Several users or staff calendars can be added, but how bookings are distributed among them and who may change what is not described.

5 — Several staff or team members with their own availability, the customer choosing a person or the system assigning one (round-robin or "any available"), and an admin role that manages the team.

8 — In addition: weighted or priority round-robin, collective bookings that need several people at once, routing by form answers, several locations with their own staff, granular roles and permissions, and reporting per staff member.

10 — Scheduling as a team system: SSO and user provisioning (SAML, SCIM), routing that takes ownership from a CRM, managed templates the organisation pushes to every member, audit logs of changes, and distribution fairness reported.

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The Data Protection Officer

Staff profiles carry a headshot, specialist services and a personalised bio, each team login has its own calendar and booking link with a combined team calendar view, and permission levels run from No Access and Standard through Enhanced to Admin, with staff, receptionist and admin access tiers and logins usable across branch locations; the customer chooses a specific team member when booking. We found no public information on round-robin or weighted distribution, collective bookings, routing by form answers, or single sign-on for larger teams. 2 3 6 10 11

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Reminders, payments & no-show protection

How this is scored

How the product keeps a booked slot from turning into an empty one: confirmations and reminders by email and SMS, payment or deposit at booking, cancellation and late-cancellation policies, fees for no-shows, waiting lists that refill cancelled slots, and follow-ups after the appointment.

0 — No notifications to the person booking: no confirmation, no reminder.

3 — Email confirmations are sent, but reminders, payments and cancellation rules are not described.

5 — Automatic email reminders with configurable timing, SMS reminders (included or as a paid add-on), and payment at booking through at least one named provider such as Stripe or PayPal.

8 — In addition: deposits or partial prepayment, a cancellation deadline the system enforces, no-show or late-cancellation fees, a waiting list that fills freed slots, and follow-up or review messages after the appointment.

10 — No-show protection as a measured process: no-show rates reported, card-on-file or pre-authorisation charged by policy, reminder channels per customer (email, SMS, messenger), refunds and vouchers handled in the product, and the cancellation and payment terms shown to the customer configurable per service.

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The Data Protection Officer

Instant email confirmations go to staff and customers, automated SMS reminders run on credit-based usage under a fair-use policy with country restrictions, and payment at booking runs through Stripe, Square and PayPal, with deposits — a fixed amount or percentage applied to all services — on the paid plan and refunds processed manually through the payment provider. Google review requests are a paid follow-up feature and the booking policy text covers cancellations, deposits and arrival terms. We found no public information on waiting lists, a cancellation deadline the system enforces, or no-show and late-cancellation fees. 1 3 6 12 13

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Integrations, API & data export

How this is scored

What the product connects to and how the data gets out again: video-meeting links (Zoom, Teams, Google Meet), CRM and marketing tools, automation platforms (Zapier, Make), a documented API and webhooks, website and app-store integrations, and an export of bookings and customer records.

0 — No integrations and no export; bookings stay in the product.

3 — A few named integrations or an export of bookings, but no API or webhooks described.

5 — Video-meeting links created automatically for at least one named tool, a connection to an automation platform or a few named CRM or marketing tools, and an export of bookings or customers.

8 — In addition: a documented public API and webhooks, native CRM integrations named (HubSpot, Salesforce or similar), an integrations directory, and a full export of bookings, customers and booking-form answers.

10 — Built to be connected and left: an API covering every object with its documentation and rate limits published, embeddable components or an SDK, a self-hosting or open-source option or a stated migration path, and the complete account data exportable in a documented format.

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The Data Protection Officer

The API is documented on the paid plan with endpoints, authentication, rate limits and OAuth 2.0, and the developer pages describe HTML embeds, React integrations and white-label front ends, alongside HubSpot, Mailchimp, Google Analytics, Zapier, Zoom and Google Meet links and QuickBooks or Xero accounting sync. Customer data exports to CSV straight to the device, and staff and appointment records can be requested in writing with fulfilment within 30 days. We found no public information on webhooks or an export of booking-form answers. 3 4 14 15

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European sovereignty

How this is scored

Who the contracting entity and the parent company are, where booking and customer data is hosted, and who the subprocessors are: hosting, the SMS gateway, email delivery, payment providers, video tools and analytics. Independently sourced by the sovereignty pipeline; booking data names who sees a doctor, a lawyer or a therapist and when, so the whole chain counts, not only the database.

0 — Non-EU vendor and contracting entity, no data processing agreement offered, and neither hosting location nor subprocessors stated.

3 — A privacy policy and a data processing agreement exist, but the vendor and hosting are outside the EU (or hosting is unstated) and subprocessors are not listed.

5 — A data processing agreement and a subprocessor list are published, and either EU hosting or an EU contracting entity is stated, while parts of the chain (SMS, email, analytics, support) run through non-EU providers.

8 — EU contracting entity and EU hosting on named infrastructure, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, SOC 2) stated.

10 — Sovereign end to end and evidenced: European ownership, entity, hosting and every subprocessor including SMS and email, data export and deletion documented, and certifications published with their scope rather than implied.

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The Data Protection Officer

The site is controlled and operated from Raleigh, North Carolina under North Carolina law, with a data processing agreement incorporated when GDPR applies, but no hosting location is stated, transfers of personal data to other countries are acknowledged, and the subprocessor list is referenced only as of May 2018 without provider locations — the SMS gateway and email delivery services are unnamed, and exposure to US legal process is flagged. For practices where a booking reveals who is a patient or a client, the terms also state the product is not currently HIPAA compliant, pointing instead to a separate Health product. Deletion and portability requests are fulfilled within 30 days by email, though retention of information after account deactivation is stated. 4 5

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Pricing transparency

How this is scored

Whether a buyer can compute the real annual cost from public pages alone: price per user, staff member, location or calendar, what the free plan covers, which features (SMS reminders, payments, round-robin, SSO, branding removal) sit in which tier, the cost of SMS credits and payment fees, setup and minimum term.

0 — No public prices at all; every customer is a sales call.

3 — A starting price or a free plan is published, but what scales the cost (users, staff, bookings, SMS) and what each tier includes is unclear.

5 — Tiers are public with their prices per user, staff member or location and their main features, while at least one commonly needed piece (SMS credits, payment fees, an enterprise tier) is unpriced or "on request".

8 — Every tier priced publicly with its scaling unit, add-ons and SMS credits priced, monthly and annual prices both shown, and VAT treatment and minimum term stated.

10 — Complete price computability: annual cost derivable for a given team size, location count and SMS volume, with every add-on, setup, support and payment fee and the cancellation and data-return terms published.

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The Data Protection Officer

Free covers up to 4 users at $0 USD per user per month and the paid plan is $5 USD per user per month with annual billing, the scaling unit is defined — each staff calendar counts as a user even without login permission — and tier-by-tier feature comparisons plus a Live Receptionist add-on at $99 per month are published. The SMS reminder system runs on credits whose usage is documented, but we found no public information on the price of those credits, payment processing fees, VAT treatment, or enterprise pricing beyond a contact request. Cancellation is effective immediately with no refund of the unused period, and prices may change without notice. 1 3 5 12 13

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European sovereignty — proven facts

0 of 6 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Hosting location Not determined — uncited Report an error
Hosting options Not determined — uncited Report an error
Open source Not determined — uncited Report an error
Data processing agreement Not determined ⚠ unverified — uncited Report an error
Transfer impact assessment Not determined — uncited Report an error

Questions about Setmore

Is Setmore European?

No. whats-best.ai classifies Setmore as Rest of world.

Where does Setmore store data?

Not stated on the vendor’s pages as of 28 Oct 2026.

Does Setmore have a free plan?

Not stated on the vendor’s pages as of 28 Oct 2026.

What are the best alternatives to Setmore?

As of 3 Nov 2026, the panel rates zeeg (3.5/5), YouCanBookMe (3.5/5) and SimplyBook.me (3.5/5) highest among the other 18 Appointment Scheduling products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is zeeg (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: Setmore alternatives.

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (15)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.setmore.com Checked 28 Oct 2026 Details →
  2. 2 Product features www.setmore.com Checked 28 Oct 2026 Details →
  3. 3 Pricing page www.setmore.com Checked 28 Oct 2026 Details →
  4. 4 Privacy policy www.setmore.com Checked 28 Oct 2026 Details →
  5. 5 Terms of service www.setmore.com Checked 28 Oct 2026 Details →
  6. 6 Booking page & client experience — found from sitemap www.setmore.com Checked 28 Oct 2026 Details →
  7. 7 Booking page & client experience — found from sitemap support.setmore.com Checked 28 Oct 2026 Details →
  8. 8 Calendar sync & availability rules — found from sitemap support.setmore.com Checked 28 Oct 2026 Details →
  9. 9 Calendar sync & availability rules — found from sitemap support.setmore.com Checked 28 Oct 2026 Details →
  10. 10 Team, staff & location scheduling — found from sitemap www.setmore.com Checked 28 Oct 2026 Details →
  11. 11 Team, staff & location scheduling — found from sitemap support.setmore.com Checked 28 Oct 2026 Details →
  12. 12 Reminders, payments & no-show protection — found from sitemap support.setmore.com Checked 28 Oct 2026 Details →
  13. 13 Reminders, payments & no-show protection — found from sitemap support.setmore.com Checked 28 Oct 2026 Details →
  14. 14 Integrations, API & data export — found from sitemap www.setmore.com Checked 28 Oct 2026 Details →
  15. 15 Integrations, API & data export — found from sitemap support.setmore.com Checked 28 Oct 2026 Details →