whats-best.ai
Search Sign in

CRM

eWay-CRM

EU-Made Report an error

Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 2 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by eWay System s.r.o. · www.eway-crm.com

Report an error on this page Is this your product? →

Read this page as one judge. Each weighs the same scores by what they care about.

The Data Protection Officer

Weighted verdict

Knows a CRM is a database of other people's personal data before it is a sales tool. Optimizes for GDPR posture: EU hosting, DPA, subprocessor hygiene, consent fields, retention and deletion that actually delete. Rejects US-default hosting and enrichment features that scrape contacts from the open web.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The Data Protection Officer

Contact & data model

How this is scored

Depth and hygiene of the core records — contacts, companies, deals, custom fields, deduplication.

0 — A flat address book; no relations between people, companies and deals.

3 — The standard three objects exist but customization is cosmetic: few field types, no required fields, duplicates accumulate unchecked.

5 — Custom fields across objects, basic dedupe on create, activity history on the record; complex models still need workarounds.

8 — Rich field types with validation, merge and dedupe tooling, relationships beyond the standard model, permissioned field access.

10 — A genuinely modelable system: custom objects or equivalent, bulk hygiene tooling, field-level history — the data model bends to the business, not the reverse.

Report an error

The Data Protection Officer

Custom fields run from 50 on Standard to unlimited on Plus with mandatory, unique and field-level permissions, plus a duplicity checker and relations beyond the standard trio (deals convert to projects with subprojects) — real validation and permissioned access. But no merge tooling, field-level history or custom objects is evidenced, so it sits just under the 8 anchor. 2

Report an error

Pipeline & forecasting

How this is scored

Whether the pipeline enforces a process and produces reporting a finance department accepts.

0 — A kanban of deals with amounts; nothing is enforced, nothing rolls up.

3 — Multiple pipelines and stage probabilities exist, but no required fields per stage and only canned reports.

5 — Stage requirements, win/loss capture and standard forecast views; custom reporting is limited or an add-on.

8 — Enforceable process (required fields, stage gates, routing), custom report builder, forecast by team and period with quota tracking.

10 — Forecasting a CFO signs: weighted and commit-based views, historical snapshots, attainment tracking, and reporting composable enough to answer questions the vendor never anticipated.

Report an error

The Data Protection Officer

Deals exist with discount lists, expiring-deal notifications, Goals and auto-calculated est. revenue from quotations on top tiers, but the evidence is silent on multiple pipelines, stage probabilities, stage-required fields and forecast views. Reporting appears as canned Power BI dashboards — squarely the anchor-3 profile. 2

Report an error

Automation & workflows

How this is scored

Triggers, sequences and routing that remove manual work without a consultant.

0 — No automation beyond email templates.

3 — Simple if-this-then-that on records; no multi-step sequences, no branching.

5 — Multi-step workflows with delays and branching, email sequences, basic lead routing — capped by tier or count.

8 — Full workflow builder across objects with webhooks as steps, round-robin routing, sequence analytics.

10 — Automation as infrastructure: versioned workflows, error handling, per-step logs, and limits generous enough that the feature is not its own upsell.

Report an error

The Data Protection Officer

Workflows are genuine ("Basic or Advanced", rules, actions, group-level actions) but capped at 5 per module on Standard with unlimited only on Plus — automation as a tier lever. No evidence of delays, branching, sequences or routing, which the 5 anchor requires. 2

Report an error

Integrations & API

How this is scored

Two-way email/calendar sync, native connections, and an API that treats external systems as first-class.

0 — No API, no sync; data enters by CSV and leaves never.

3 — One-way email logging (BCC), a handful of Zapier triggers, a read-mostly API.

5 — Two-way email and calendar sync for the major providers, a documented REST API with sane limits, a modest native directory.

8 — Deep native integrations for the revenue stack, webhooks, OAuth apps, API parity with the UI for core objects.

10 — An ecosystem: public API covering everything the UI does, event streams, a marketplace, and sync so reliable the CRM can be the system of record without being the only system.

Report an error

The Data Protection Officer

Its Outlook-native core is deep — automatic email saving by domain, calendar and contacts sync, Word/Excel add-ins — with Teams, Power BI, SharePoint, QuickBooks, 3CX and a developer portal with API and code samples. But the API is gated to Standard tier and up, "3000+ apps" reads as a marketplace claim, and webhooks and OAuth apps are unevidenced, so it cannot reach 8. 1 2

Report an error

European sovereignty

How this is scored

Where other people's personal data actually lives and under whose law — entity, hosting, subprocessors, DPA.

0 — US entity, US-default hosting, no public DPA or subprocessor list.

3 — A DPA exists and an EU region is available on request or on top tiers; subprocessor exposure to US CLOUD Act reach is broad and undocumented.

5 — EU hosting selectable at signup, published DPA and subprocessor list; core processing still touches US entities.

8 — EU entity or EU-default hosting with published subprocessors, consent-friendly fields, retention and deletion controls; residual US exposure named and narrow.

10 — European entity, EU-only processing including subprocessors, deletion that provably deletes — sovereignty a DPO can sign off without a caveat file.

Report an error

The Data Protection Officer

The legal footer is eWay System LLC of Kansas City, MO, hosting is "US or Europe based on what is closer to your location" with OVH US LLC as the US partner, and there is no published DPA, subprocessor list, retention, deletion or consent-field evidence anywhere in the evidence — the registry itself says "no sovereignty attributes on record". Credit for an EU region on AUTOCONT a.s. in Czechia, region-bound Azure AI processing and a genuine on-premises option lifts it above 3, but rubric level 5's floor (published DPA and subprocessor list) is not met. 1 2

Report an error

Import, export & exit

How this is scored

Getting in with history intact, and out with everything — the anti-lock-in criterion.

0 — Import is a support ticket; export is contacts-only CSV missing notes, activities and files.

3 — Self-serve CSV import with mapping; export covers main objects but drops activity history, attachments or relations.

5 — Guided migration from major competitors, full-object CSV export, API access sufficient to rebuild the database elsewhere with effort.

8 — Complete export (all objects, history, files) self-serve in open formats, import with dedupe and dry-run, no API metering that prices exit out of reach.

10 — Exit as a feature: documented full-fidelity export, migration tooling both directions, and contractual data-return terms — leaving is a weekend, which is exactly why you can stay.

Report an error

The Data Protection Officer

The only import path on the evidence is professional services at $960 per day, and there is not one fact about export — no CSV tooling, no migration guides, no data-return terms. An API exists from Standard tier, which is the sole reason this is not lower; exit here is a project, not a feature. 2

Report an error

Pricing transparency

How this is scored

Whether a buyer can compute the real invoice — per seat, per month, at renewal — from public pages alone.

0 — No public prices at all; every tier is a sales conversation.

3 — An entry price exists, but the tiers most buyers need are unpriced, or per-seat maths is obscured by bundles, minimums or mandatory onboarding fees.

5 — Most tiers carry real numbers with billing period and VAT treatment stated, but at least one commonly needed capability hides in an unpriced tier or usage-metered add-on.

8 — Every tier priced publicly including annual/monthly split; limits, seat minimums and overage rules stated; only genuine enterprise contracts are custom.

10 — Complete price computability: every tier, add-on, usage meter and renewal rule public, with a calculator or table that makes the invoice at 3 and 30 seats a two-minute exercise.

Report an error

The Data Protection Officer

Every core tier and add-on (Sales, Projects) carries a public per-user yearly price with billing periods, tax exclusion, storage caps, payment methods and plan-switching rules — a 30-seat invoice is a two-minute exercise. Deducted slightly because monthly-billing prices and the "extendable" storage rates are unpublished. 2

Report an error

European sovereignty — proven facts

2 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency EU optional ⚠ unverified 1/3 pts 2 Report an error
Subprocessors US CLOUD Act reach ⚠ unverified 0/2 pts 2 Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

Do you know more about eWay-CRM? Tell us Report an error on this page

Sources (12)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.eway-crm.com Checked 16 Sep 2026 Details →
  2. 2 Vendor pricing page www.eway-crm.com Checked 16 Sep 2026 +1 earlier capture: 11 Sep 2026 Details →
  3. 3 Contact & data model — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  4. 4 Contact & data model — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  5. 5 Pipeline & forecasting — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  6. 6 Pipeline & forecasting — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  7. 7 Automation & workflows — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  8. 8 Automation & workflows — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  9. 9 Integrations & API — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  10. 10 Integrations & API — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  11. 11 Import, export & exit — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  12. 12 Import, export & exit — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →