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eWay-CRM

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Panel rating · 6 judges · How to read the stars

Category median

Sovereignty: 2 of 4 dimensions proven

0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.

by eWay System s.r.o. · www.eway-crm.com

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Read this page as one judge. Each weighs the same scores by what they care about.

The RevOps Integrator

Weighted verdict

Treats the CRM as one system in a revenue stack. Optimizes for two-way email and calendar sync, a real API with webhooks, and native connections to the tools money already flows through. Rejects closed ecosystems and integrations that are one-way imports in disguise.

Same scores as the panel view — this lens weights them the way this judge cares.

Scored by The RevOps Integrator

Contact & data model

How this is scored

Depth and hygiene of the core records — contacts, companies, deals, custom fields, deduplication.

0 — A flat address book; no relations between people, companies and deals.

3 — The standard three objects exist but customization is cosmetic: few field types, no required fields, duplicates accumulate unchecked.

5 — Custom fields across objects, basic dedupe on create, activity history on the record; complex models still need workarounds.

8 — Rich field types with validation, merge and dedupe tooling, relationships beyond the standard model, permissioned field access.

10 — A genuinely modelable system: custom objects or equivalent, bulk hygiene tooling, field-level history — the data model bends to the business, not the reverse.

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The RevOps Integrator

Plus tier shows real data-model governance: unlimited custom fields with unique and mandatory field types, field-level permissions, custom forms, and a duplicity checker — but it's all gated to the top tier (Standard caps at 50 fields) and merge tooling, custom objects and field-level history are unevidenced. 2

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Pipeline & forecasting

How this is scored

Whether the pipeline enforces a process and produces reporting a finance department accepts.

0 — A kanban of deals with amounts; nothing is enforced, nothing rolls up.

3 — Multiple pipelines and stage probabilities exist, but no required fields per stage and only canned reports.

5 — Stage requirements, win/loss capture and standard forecast views; custom reporting is limited or an add-on.

8 — Enforceable process (required fields, stage gates, routing), custom report builder, forecast by team and period with quota tracking.

10 — Forecasting a CFO signs: weighted and commit-based views, historical snapshots, attainment tracking, and reporting composable enough to answer questions the vendor never anticipated.

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The RevOps Integrator

The evidence evidences Deals with amounts, Goals at the Sales Plus tier, auto-calculated Est. Revenue from quotations, and canned Power BI dashboards — but no multiple pipelines, stage probabilities, win/loss capture or native forecast view appears anywhere. A finance department would get its reporting from Power BI, not from this pipeline. 2

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Automation & workflows

How this is scored

Triggers, sequences and routing that remove manual work without a consultant.

0 — No automation beyond email templates.

3 — Simple if-this-then-that on records; no multi-step sequences, no branching.

5 — Multi-step workflows with delays and branching, email sequences, basic lead routing — capped by tier or count.

8 — Full workflow builder across objects with webhooks as steps, round-robin routing, sequence analytics.

10 — Automation as infrastructure: versioned workflows, error handling, per-step logs, and limits generous enough that the feature is not its own upsell.

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The RevOps Integrator

Workflows are tier-capped rule/action pairs (5 per module at Standard, unlimited only at Plus) with no evidence of branching, delays, sequences or routing; the native builder is if-this-then-that. The Power Automate integration is the real workflow engine here — I'd rather have that escape valve than not, but it's an admission the CRM can't carry automation itself. 2

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Integrations & API

How this is scored

Two-way email/calendar sync, native connections, and an API that treats external systems as first-class.

0 — No API, no sync; data enters by CSV and leaves never.

3 — One-way email logging (BCC), a handful of Zapier triggers, a read-mostly API.

5 — Two-way email and calendar sync for the major providers, a documented REST API with sane limits, a modest native directory.

8 — Deep native integrations for the revenue stack, webhooks, OAuth apps, API parity with the UI for core objects.

10 — An ecosystem: public API covering everything the UI does, event streams, a marketplace, and sync so reliable the CRM can be the system of record without being the only system.

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The RevOps Integrator

Genuinely deep native coverage of the Microsoft stack — Outlook add-in with automatic and even forced email capture, two-way calendar sync up to unlimited calendars, Teams, Power BI, SharePoint, QuickBooks, 3CX/TAPI, plus a developer portal. But email flow is one-way logging into the CRM, Google Workspace is nowhere in the evidence, webhooks are unevidenced, and the API is a Standard-tier line item rather than a birthright — the '3000+ apps' number smells like a connector platform, not a native directory. 1 2

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European sovereignty

How this is scored

Where other people's personal data actually lives and under whose law — entity, hosting, subprocessors, DPA.

0 — US entity, US-default hosting, no public DPA or subprocessor list.

3 — A DPA exists and an EU region is available on request or on top tiers; subprocessor exposure to US CLOUD Act reach is broad and undocumented.

5 — EU hosting selectable at signup, published DPA and subprocessor list; core processing still touches US entities.

8 — EU entity or EU-default hosting with published subprocessors, consent-friendly fields, retention and deletion controls; residual US exposure named and narrow.

10 — European entity, EU-only processing including subprocessors, deletion that provably deletes — sovereignty a DPO can sign off without a caveat file.

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The RevOps Integrator

The hosting posture is better than most: EU region selectable at signup with a Czech cloud partner (AUTOCONT), on-premises install available, and AI processing bound to the deployment region on Azure. But no DPA and no subprocessor list are evidenced anywhere, a Kansas City US LLC sits alongside the Prague parent, and the sovereignty attribute record is empty — a DPO gets good hosting and no paperwork. 1 2

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Import, export & exit

How this is scored

Getting in with history intact, and out with everything — the anti-lock-in criterion.

0 — Import is a support ticket; export is contacts-only CSV missing notes, activities and files.

3 — Self-serve CSV import with mapping; export covers main objects but drops activity history, attachments or relations.

5 — Guided migration from major competitors, full-object CSV export, API access sufficient to rebuild the database elsewhere with effort.

8 — Complete export (all objects, history, files) self-serve in open formats, import with dedupe and dry-run, no API metering that prices exit out of reach.

10 — Exit as a feature: documented full-fidelity export, migration tooling both directions, and contractual data-return terms — leaving is a weekend, which is exactly why you can stay.

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The RevOps Integrator

The evidence evidences no self-serve import and no export path at all — data import is literally sold as professional services at $960/day, and the only hint of an exit is the API itself, which is gated to Standard tier. That's a one-way door dressed as a free trial. 2

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Pricing transparency

How this is scored

Whether a buyer can compute the real invoice — per seat, per month, at renewal — from public pages alone.

0 — No public prices at all; every tier is a sales conversation.

3 — An entry price exists, but the tiers most buyers need are unpriced, or per-seat maths is obscured by bundles, minimums or mandatory onboarding fees.

5 — Most tiers carry real numbers with billing period and VAT treatment stated, but at least one commonly needed capability hides in an unpriced tier or usage-metered add-on.

8 — Every tier priced publicly including annual/monthly split; limits, seat minimums and overage rules stated; only genuine enterprise contracts are custom.

10 — Complete price computability: every tier, add-on, usage meter and renewal rule public, with a calculator or table that makes the invoice at 3 and 30 seats a two-minute exercise.

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The RevOps Integrator

Every tier and every add-on ladder (Sales, Projects) carries public per-user numbers with the monthly/yearly split shown, storage limits stated per tier, taxes declared excluded, and upgrade/downgrade timing spelled out — I can compute a 30-seat invoice in under a minute. Only the 'extendable' storage pricing is an unstated meter. 2

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European sovereignty — proven facts

2 of 4 dimensions proven

Built only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.

Ownership Not determined — uncited Report an error
Data residency EU optional ⚠ unverified 1/3 pts 2 Report an error
Subprocessors US CLOUD Act reach ⚠ unverified 0/2 pts 2 Report an error

Where this could be wrong

What we left out

A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.

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Sources (12)

The pages every claim on this page was read from — each one checked, dated, and kept verifiable.

  1. 1 Vendor homepage www.eway-crm.com Checked 16 Sep 2026 Details →
  2. 2 Vendor pricing page www.eway-crm.com Checked 16 Sep 2026 +1 earlier capture: 11 Sep 2026 Details →
  3. 3 Contact & data model — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  4. 4 Contact & data model — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  5. 5 Pipeline & forecasting — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  6. 6 Pipeline & forecasting — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  7. 7 Automation & workflows — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  8. 8 Automation & workflows — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  9. 9 Integrations & API — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  10. 10 Integrations & API — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  11. 11 Import, export & exit — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →
  12. 12 Import, export & exit — found from sitemap kb.eway-crm.com Checked 1 Oct 2026 Details →